NEVER buy anything on the Tommy…
NEVER buy anything on the Tommy website. Not even with a 99% discount.Honestly one of the worst online shopping experiences I’ve had. Everything went wrong, from start to finish:-Broken website: every 10–15 minutes the site just stops working, for no clear reason.-Checkout / address bug: the checkout says the country is not available for delivery, even though the website clearly says it is. To make it work I had to access the site through Google and not directly, which makes zero sense.-UPS delivery: they didn’t deliver to my home. I had to go pick up the order at a delivery point, even though home delivery was paid.-Refund issue: I returned more than one product, but only one was refunded. The other one never was, and no explanation at all.-Order never delivered: I placed another order at the end of November and until now I still haven’t received it.-Customer service: basically doesn’t exist. I tried to contact them several times and got no proper response.In short, don’t buy anything from their website. The system is broken, deliveries are unreliable, refunds are a mess and there is no real customer support. Just a very bad experience overall.
Pedro
Never buy online from Tommy Hilfiger…
Never buy online from Tommy Hilfiger UAE. There was an error in my customer account that meant I couldn't return 3 of 7 items. They were simply not selectable. I was told several times that the error would be fixed. I sent many emails and called people over the course of 2 weeks, but nothing happened. Instead of manually initiating the returns process and sending a courier to pick up the items, I was lied to. Only when I contacted the MOE in Dubai and complained did something get done about it and the courier picked up the returns. Now, however, 10 days have already passed and I have confirmation that the money will be credited back to my credit card within 5-7 days - but to date, the refund has not arrived. I can only advise against using the online shop in Dubai.
Ben Ny
Defective product
I am writing to express my dissatisfaction with the poor quality of a pair of pants I recently purchased from your store.I bought the pants two days ago and washed them only once before their first use. Unfortunately, after just one wash, the pants became completely faded, as if they had been used for over 10 years.When I attempted to exchange the pants, I was denied, with the argument that I had worn and washed them at least 20 times. This is completely false.As a result, I have lost $90 and am left with a defective product.
andres israel reyes
Tommy Goes Gay
Since when did Tommy Hilfiger decide to ignore men?! Don’t give me that “We didn’t” BS!!! I can’t fit in a Lg because you decided to use spandex instead of cotton!!!
David
Do NOT shop in Tommy Hilfiger
Do NOT shop in Tommy Hilfiger, Playa del Carmen, Mexico!!! They deliberately raise discounted prices when you go to pay for the items and say they made a ‘mistake’ and that the ‘new’ price is the correct one even though they were the ones who made a ‘mistake’!!
Ena Nielsen
Terrible site
Terrible site. Cannot delete items from the basket, inconsistent pricing from android app to iPad app. I give up!
Larry Stapleton
Very poor and bad service
Very poor and bad service ! I orderd something and they send the wrong item . I send a message and guess what .. they wont send a returnlabel , they wont send you the right item ! They say we are going to investigate it … it takes 8days do not order the item again because can caus the same problem ! To me that means when something is out of stock … they just put something random in!Whats there to investigate ? I did not order that . I proven i did not order that so i want my order ! But nooooooooo Disgusting how a brand can treat u like that . Im from the netherlands . But ill never ever order again . Me as a returned repeatetly costumer is done with tommy hilfiger
Tamara
Shocking customer service even stopped responding
This was seriously a shocking experience.I received the wrong pair of shoes in the right box (meaning I received the shoe box of those that I ordered, but the wrong shoes had been put in it). They were for my son's birthday. Spoiler alert: He didn't end up getting anything from me on his birthday.I very politely reached out to you and let you know. I even offered you sympathy, letting you know that I know stuff happens. I'm asked for a picture, and I send a picture of the shoes and the shoe box's label.You send me a thanks, and say that you'll escalate it to the relevant apartment. Giving me the OBVIOUS appearance that those pictures were enough.I pack the shoes down, my partner leaves to post them. I receive an email from you while I'm at work where you ask for more pictures. I only just manage to stop my partner from posting, and she has to carry the big box back home.I rip open the box, take a picture of the label requested. I don't close the box this time, because I don't trust you won't ask for anything else. I say, I quote: "Kindly see whether there is any other information you need so that I don't have to unpack it again."I receive a response from you that I can rest assured those images were all you needed.I pack the box again, and get ready to ship it.Then I receive your last message, 1 which was the return label (I already had it so I didn't need it), but also another paper with reasons for return that you tell me I have to put INSIDE THE BOX. (??)I don't own a printer, and normally would have no issue going to a print shop to print a return label, but in this case I didn't feel like that was necessary or appropriate. You have my name, address, order number, pictures, and our correspondence, that should be enough. And you had assured me I wouldn't need to rip the box open again.Throughout all of this, you keep saying I'll receive more information regarding my "claim" which also sounds so inappropriate to me. I'm not making any claims. I'm not the one in the wrong. I'm not even the one POTENTIALLY in the wrong. This isn't a broken product I've had for months that I'm attempting to prove I didn't break. YOU sent me the WRONG product.You also keep telling me you need this or that while you're communicating with your warehouse, to see what has gone wrong. When I question why this has anything to do with me, you say that it's following your "internal procedures".Do you even hear yourself? INTERNAL procedures? Why should I sit and communicate with your warehouse through you?When a customer is as heavily inconvenienced as I was (wrong shoes in the wrong box is uncommon), it should be considered an extraordinary situation and you should do everything you can to make it as hassle-free as possible for them.To add insult to injury: you then offer me a 10% discount, and ON ORIGINAL PRICE ONLY. 10%, are you serious? I get 30-50% on your shoes that are on sale; who in their right mind would use a 10% voucher for a pair of expensive shoes for its original price instead?? Why not offer me a proper discount on the shoes I ACTUALLY BOUGHT instead, even though they're on sale? 10% is an absolutely nonsensical "compensation" that's symbolic at best. $450 million company in net worth, and you offer your very inconvenienced customer 10%?You send that along with this cold message: "Please be aware that Tommy Hilfiger does not offer exchanges or replacements. In this case, and understandably as you are not pleased with the item, my best recommendation is to return the item for a full refund." To say that I might like to return it because I'm not "pleased" with the item (when I received the WRONG SHOES, really?), and to give me a "recommendation" to return them (when that's what I've been attempting to do all along, despite your best efforts to have me do otherwise), is ridiculous. The biggest offense of all is that you just stopped responding. I sent a message asking AGAIN (since you'd ignored the question earlier somehow) whether you're really asking me to rip the box open again to put a paper inside it. Radio silence.In the end I just did. Several days of playing table tennis with you and your warehouse, and I end up paying for the print you wanted and I made the return.I asked that my email be forwarded to a manager, and I'm yet to receive any form of confirmation outside of your auto-generated "thank you for contacting us"-one.Also didn't receive the refund confirmation until today, the 3rd of September. Embarassing and unprofessional.
Dragon
Don’t do it! You’ll regret it.
They ship the clothes from the Netherlands and it takes forever. They let you order clothes they don’t have in stock and take the money then don’t refund you. Basically it’s the worst customer experience I have had buying clothes considering AllSaints ship same day for free and you get the package the following day.Avoid making the mistake I did.
Timbo
zip of the jacket broke after 3 days wearing the jacket
For the price (180£) for a jacket, the zip is very cheap and it broke the third time I was wearing the jacket! you would expect that for 180£ they would use good quality materials!
Anna Leone
Order wasn't delivered!!
I gave an order for € 466.80 from Tommy hilfiger.com on January 14. I received an email from DHL that my order was delivered on January 16 at 12.20. Order delivery address is Bringme Box smart parcel mailbox machine(bringmecom). When the order is delivered to this machine, a digital message is sent to the buyer but my order was not delivered to the machine so I did not get any notification. But Tommy Hilfiger customer service said that the package was delivered to the address by DHL and they do not help me. If it was delivered to the smart bringme box will notify the buyer digitally and I sent an e-mail to the bringme box company and they confirmed both in the system and physically that no package was entered in my name in machine. So this is a digital delivery address and no delivery was made, but since customer service does not want to help me
Sena
Quality has really gone downhill in the…
Quality has really gone downhill in the recent years. This used to be my go to designer for date night but not anymore. Shame.
Geordi
Rude Tommy Hilfiger Customer Service
Rude Tommy Hilfiger Customer ServiceI purchased a men's white cord shirt from Oxford Tommy store at £90 recently as an Xmas gift. It was reduced shortly after purchasing, so I called Tommy online Customer Service and the Oxford store today to be reimbursed the price difference. When calling the customer service number the 1st time, they advised that I call the store for the reimbursement. Howevere, when I called the Oxford store, the in-store assistant (Zeek) advised that I would either need to physically go to the store or I could call the customer service number for them to make the reimbursement. I called the customer service number two more times (at cost, by waiting 20 mins each time before the call was answered), when their queue system said the wait time would only be 3-5 mins. As soon as I got through, as I started to speak, the so-called customer service assistants put the phone down. The 4th time I called, I got through to Aira. She advised that the Oxford store advised me incorrectly - so now I'm in a catch 22, so I asked to speak to her manager, and she said she'd arrange for a call back and was about to terminate the call, when I asked her how does she know who to call as I had not provided her with my name or contact details. Clearly, this is exceptionally poor customer service, and she was never going to arrange a call back within 4 hours. She couldn't provide my telephone number when I asked her to tell me what it was, nor could she provide me my correct name - as I had not disclosed this to her by that point. Instead, she gave me a name that I can't even pronounce, never mind spell - which is nowhere near close to my actual name (which is very simple to spell and pronounce). Then she abruptly put the phone down on me before I could provide her with the correct details.I spend thousands each year in Tommy, but they will no longer have my business going forward. Save yourself the hassle of very poorly manned customer service lines, as you'll get nowhere, and it costs to call them. Or just shop at Ralph Lauren instead, which is what I'll be doing, as their customer service is exceptional vs Tommy.
Custards
In limbo - no shippment, no cancellation accepted
Shipment was supposed in 3-5 work days - it took 2 weeks. A stressful time because the item was a gift and our travel arranged, ie high risk that we depart without being able to reception the parcel. their customer portal provides no updates (despite their recorded message asking to go there to get exactly that), and customer services also cannot give information, a status, an estimation. stressful. last not least, from 30 minutes after having placed an order it cannot get cancelled anymore - no respect to the 7 days retraction time granted by law for consumers. No idea how this operation is organized but they do not respect their part of the contract, do not provide updated information in case of problems, and are not customer minded.
Hubert L
Bought a laptop bag from Tommy Hilfiger…
Bought a laptop bag from Tommy Hilfiger online store. Initially they told me there will be a delay on all items. 10 days later, they told me it wasn’t in stock. So now I need to wait a further 14 days to receive my money back into my account. They didn’t offer anything for compensation, they just don’t care about their customers. Avoid buying from their online store.
Richard Smith
Expect to wait months for dillivery
Don't trust this company. They state 4-5 days delivery time. But after 2 weeks the customer service agents say "5 days from when they dispatch", however they refused to give a dispatch date" saying "we have no need to tell you when we will dispatch the items"
Nw
Stylish.
I’ve managed to buy several clothes of this brand and I am really glad about it.I always liked Tommy Hilfiger’s simple but sleek design of clothing and accessories.Plus all the clothing goes well with my outfit selection.
Herek
DO NOT BUY DIRECT FROM THEM!
DO NOT BUY DIRECT FROM THEM!I haven’t received my parcel for few days now and as they use PARCELFORCE I have no answer, they keep saying attempted delivery but they haven’t! No card was left all those times and no call so I bet they haven’t even been here, I bought a Tommy watch before but by Amazon and was no problem, I wish I’ve done again because this is ridiculous, Tommy customer service do not help at all, very disappointed!!!
Camila C
It grew on me.
Tommy Hilfiger clothing looks simple in the street and I was always wondering why this brand is so expensive.But once I bought a hoodie on a sale and immediately understood why people buy it. The quality of the materials and the cut was beyond my expectations.Also it takes me a long time to wear out every piece of outfit.Now I am a big fan of the brand and basically all my clothes are Tommy Hilfiger.
Jesse van den Velde
Wanna be stylish? Welcome
If you seek some casual apparel which you can wear both when you are going out and just have a walk with your friends, then this brand is definitely for you.I personally shop here as not only do I look stylish, but also the quality of materials these guys utilize whenever they sew a new collection is impressive. Plus, when the materials utilized by designers are quality, the thing itself serves you longer.
Ray Carter
