Extremely high shipping costs..Had…
Extremely high shipping costs..Had trouble when I didnt get what I ordered due to wrong shipping location..cancelled the order after 6 attempts..finally got my money back
Vicki Hartley
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24 reviews
Expect to earn Pennie’s on the dollar
Expect to earn pennies on the dollar. Super non transparent pricing policies. Exorbitant fees. Do not sell with them
Marla Cze
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Disappointed With Payout — Better Off Donating to Goodwill
I’ve always liked ThredUP’s idea of giving quality clothes a second life, but the payout system is very disappointing. I sent in several excellent-condition, name-brand items and ended up earning almost nothing after all the fees and deductions.The process is convenient, but the compensation doesn’t come close to being fair. At this point, I’d rather donate my clothes to Goodwill, where I know they’ll help others directly instead of being resold for profit with virtually no return to the sender.
Robin L Bruno
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Lack of payout and misleading photos
Lack of payout and misleading photos. I have used ThredUp to sell clothes, but my experience has been disappointing. I sent in quality items for resale and never received any payout or clear communication about what happened to them. It’s hard to track what’s sold or how much you actually earn. I’ve also noticed that some of the clothing listed on the site doesn’t accurately show flaws or wear. Photos can make items appear in better condition than they really are, which is frustrating for buyers and sellers alike.
Lori O'Neill
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Customer service not so good to my…
Customer service not so good to my opinion. They tend to be fast and close conversations quickly without solving problems. Customer service should be better and more effective
Rosa H
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I Deeply Regret Using ThredUp — Unfair, Opaque Process That Benefits the Company, Not Sellers
I deeply regret not reading the reviews before sending my clothes to ThredUp. I’ve now sent in three Clean Out Kits containing a total of 22 items, the majority of which were brand new, never worn, and still had tags. The rest were freshly washed, gently used, and in great condition—clearly eligible based on ThredUp’s own list of accepted brands and condition guidelines.I used the Standard Clean Out Kit, as my items didn’t qualify for the Premium kit. That meant ThredUp would deduct $14.99 per kit, however, $17.98 is being deducted from each bag. Their suggested earnings estimate was at least $100 total for what I sent, but here's what actually happened:Kit #1: Contained 8 pairs of jeans. ThredUp accepted and listed only 2. The other 6 seemingly vanished. The estimated payout? $7.64 — which doesn’t even cover the $17.98 in fees, meaning I earn $0.Kit #2: Sent 5 items, 2 were accepted and sold. After fees, I’m left with $9.21.Kit #3: Sent 9 items, 5 sold. Final payout? $2.51.That's a total payout of just $11.72 for 22 items, more than half of which were brand new with tags.No, I didn’t expect to earn what I paid for the items, but this result is beyond disappointing. It feels exploitative. ThredUp profits regardless—either by reselling rejected items through their Rescue program or by keeping a large portion of the sale price.To make matters worse, their commission structure takes a large cut from the front end. Sellers only receive a small percentage of the sale price unless the item sells for $100+—which most everyday brands never do. Then, on top of that, they deduct a kit fee from your payout, further reducing what you receive.In one case, I sent three nearly identical pairs of American Eagle jeans (gray, white, and blue). Only the white and blue were accepted. The gray pair—also in excellent condition—was mysteriously rejected. Customer service offered vague responses and refused to provide photos or specific reasons for rejection.This process feels intentionally opaque and skewed in ThredUp’s favor. I don’t believe sellers are treated fairly, and I now question the integrity of the entire resale evaluation process.Bottom line: I do not recommend ThredUp if you're hoping for transparency, fair compensation, or even basic respect as a customer. I trusted the process, and I walked away with just $11.72 and a lot of regret.If you are looking to donate clothes but you don't feel like driving to a local thrift store, Thredup is ideal-- however, if you are hoping for some form of profit, sell elsewhere. Lesson learned!
Ashlynne Simien
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The most pleasant experience with a…
The most pleasant experience with a website I ever had. Order a wool winter coat pea coat. Perfect condition. 30.00. Had discount coming so great deal. Arrive on time. Tracking great. Packed beautiful. Clean. Very happy.
Maria Michel
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The payout vs clothing cost
The payout vs. the value of the clothing you send is outrageous. I would have earned more selling the clothes locally for recycled fabric. Ie. Athleta swim top: they priced at $24- my payout =$2 j.crew swim top $22- my payout $2- I sent easily $500 worth of clothing and earned $0, because they charged for the shipping and the sales didn’t cover it. This happened x3 bags worth of clothing. I’d rather just donate to big brother big sister.
Christine Fulgieri
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Do not donate your clothes to them!
Threadup is the gamestop equivalent of Goodwill. They will take your clothes in exchange for cash except they low ball like crazy and only except name brand clothing. Thing is, they will take your rejected clothing and still sell it as a profit.I knew that because everyone on YouTube was recommending this site as a sponsor, it would be yet another scam. I eventually looked at the website for shoes in hoping it would be as good as Poshmark, maybe I was a little harsh? No, their sneakers were so dirty and worn down yet wanting $30+ for a pair! I got a new pair for the same price on Poshmark instead.Their other clothes and accessories look okay but I can't believe how much they are price hiking used clothing! I also live close to a discount clothing store and I never seen prices for the same clothing be this high! They are taking advantage of recycling and poorer people just like Goodwill does. Do not buy from there! There are other places where you can find better options for cheaper and it directly goes into someone's hands than the corporation.
none
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They take the HASSEL out of selling your mid to lower end designer clothes!
For the most part, this is my favorite website for selling used, excellent condition clothing that I do not mind being donated (or prepay to have whatever they do not choose to post for resell, returned to you).I made this newbie error of sending designer clothing, many never worn, some with tags, all met the qualifications+ and the majority were much nicer than what they did have posted!?! (They do accept and want the higher-end designer clothing, but I send those elsewhere.)They stated that they do not document the inventory received, and donate whatever they do not post. So pay the return fee upfront if you want your items back! However, Super Positive is that they do all of the legwork themselves including great photos, descriptions, and shipping of your items. Also, once your product posts, you have a window to make changes, including the price that they set and description. Your item does have to sell within a set timeframe, and if it does not, you are given 7 days to pay for the item to be returned to you; otherwise it is donated. (They send you an email, so no need to watch your calendar.)Now, this is my go-to for good, mid to lower end designer clothing that I no longer wear, or want and am willing to have donated if not posted or sold. (See list of accepted designers prior to shipping.)Note: you do pay for the convenience in the amount of $14.99 per bag submitted, but this is not upfront, and is deducted from the earnings made from that shipment…no, they do not charge you the difference if your shipment does not payout this amount or more.
Lesa N.C.
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Shady
I have been shopping with Threadup since 2020. I have ordered lots and lots of clothing. Some were not as good as described but I never said anything thinking I would just wear the clothing that was misrepresented around the house. I have bought 8 purses. 90% of those purses were Coach. I am not including the many Coach wallets mI bought. My last order was made on July 11, 2023. They sent me a Coach knockoff. I am furious. The purse is literally falling apart. I told Threadup about the knockoff they sent me and after all the business I gave them and NEVER complained when I could have, I feel disrespected. They sent me an email stating they have a " team if experts" that thoroughly review items for authenticity. Well the experts do not have a clue about authenticity since they let a knockoff go through. Beware of this company because it's not always what you see is what you get.
Monica Potter
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Never received payout!
I recent sold handbags on their site and should have been paid out once the buyer received the item, this was back in April on the 21st and now we’re in May and I still haven’t received my payout, every time I chat with customer support, they’re saying you have to wait 14 in case the buyer wants to return, then I reminded them that I sold handbags which is a final sale that can’t be returned, they replied by saying you still have to wait 14 days, why I don’t know and they don’t no either! This place is a joke and I won’t be sending anymore clothes or handbags to them! Please stay far away from this place!!!
Kishia
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Buying clothes online is hit and miss…
Buying clothes online is hit and miss at best. I shopped at both ThreadUp.com and Poshmark.com this month but am not thrilled with either. Buying clothes from Poshmark.com is like shopping in the untamed Wild West, you're on your own. There is no support and no one is letting on how to navigate the site without injury.I found and made an offer for a pair of used A&E jeans listed for $25 and agreed to $20. I had never shopped at Poshmark, but was enticed by an email promising $10 off my first order. Promo code in hand, I was excited to get what should've been a pair of $10 jeans. Sadly, at checkout there was nowhere to enter the code. I ended up paying $29 for those used jeans which, btw, sell for $29 new at American Eagle Outfitters. When I tried to get help with the issue I was met with radio silence. ThreadUp.com was mentioned by another reviewer who was also fed up with Poshmark. What an experience! I created an account and was sent a 50% off code for first time buyers. I bought 4 pairs of designer jeans, 4 high-end blouses, and 2 pairs of boots for $134! And $12 of that was sales tax. Free shipping. I cleared out space in my closet and with little else to do, waited for my new/used stuff to arrive. I swear it was like being a 7 y/o waiting by the mailbox for my Bazooka bubble gum X-ray-vision glasses. Three weeks later they still hadn't arrived...I just didn't care anymore.When they finally got here it was a sad day. I was very careful to select jeans listed as bootleg cut (I ONLY EVER wear bootleg cut jeans). I am now a middle-aged woman who wears skinny jeans. No one wants to see that! They make me look like that little dog standing on its hind legs with the caption "Men over 30 wearing skinny jeans." And, like Poshmark in every way, I'll be keeping these skinny jeans because I'm the only one left alive in the world, judging by my dozens ( 2 or 3 ) unanswered emails to support. And the moral of the story is: I just don't know. I mean really, what else is there to say?Oh, here's something; buying/returning clothes on Amazon is worse. And that's not just because of the aspiring quarterback delivery guy who lobs my packages from the curb to my deck 20 feet away.
Nicole Gibson
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Easy and they accept more than I thought.
In my experience, I sent them a big bag of clothes and shoes and I made over $50 which I was happy with. You get a better payout if you choose for example Atheltta store credit as opposed to just cash. I could have made more selling my clothes somewhere else but it also would have been a lot more work for me and I would have had to pay shipping on every item if I had sold them on my own. Happy to get money for less effort then driving to Goodwill.
C Dickson
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Have personally been selling with the…
Have personally been selling with the platform for over a year and never once had an issue reported. I know it’s common practice to only leave a bad review much more than a good one but I can’t relate to these in any way.
Jenny Marsh
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In Over half the sweaters I ordered I…
In Over half the sweaters I ordered I discovered holes. I only ordered excellent like new condition items. Won’t trust them again sadly.
Paparks
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they were ok. not sure what happen?
the prices have gone sky high and i dont understand the ebay store they have....either.i just will not buy from them again and i heard they are not very good to thier vendors/givers. who supply thier store with decent used clothing.I brought a total of 4 times but will not buy again. I will try swapp next.
Nicole Williams
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You get nothing, they take your something
I sent in a bag of mostly new, name brand clothes, a few nice dresses, a pair of boots and a brand new pair of converse all star sneakers. Made $1.71 off the clothes and boots. Sneakers were in the box and were never inventoried or offered back to me when they were deemed “unacceptable”. Feels like theft to me. I will never do business again with this shady outfit. Buyer, and seller, beware!!!
44grneyz
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Seller Beware!
I sent them over $375.00 worth of clothes, a lot of them were new with tags still on. What did I receive back? $1.77 credit. Are they serious?!?!
RainZ
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this is another HUGE waist of time
this is another HUGE waist of time you are better off donating clothes to salvation army or churches they pay pennies for your stuff and then have to pay to get them backI waited over 2 weeks for them to send me a garbage bag with thier name on it.I sent them decent clothes and paid to have my clothes processedquicker and of course they did that quick but it also took them days to get back to me in an emailafter all that I tried to get my ridiculous balance and ofcourse that was a pain stay away from THREADUP absolutley garbage platform!!
Robert Petrie
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