Poor communicate/bad online conversation!
Placed an order online and it moved from Westfield In to Westfield NJ. We tried to contact the location 1 min after so they wouldn't make the order and refund us. We got a email from what was the store 3 mins after saying the system is down due to AWS outage and since then we have been email with the NJ location. We have showed them all email and they aren't willing to refund our office for the $150 order we placed. Its not ok to be running a location without a phone to communicate. We have tried to speak to head office about this and still no communication. We also still order with the company so no one out. Except the location with out a phone and no way to let someone understand not to make the bowls. I feel like if someone wants to contact us about this and make it right would be great.
First Impression
Sweet Greens/ Horrible customer service & Lack or compassion
Title: Lack of Compassion and Accessibility for Sick CustomersI placed an order with Sweetgreen, and after paying, the app informed me my salad would only be ready for pickup at 1:50 PM. I immediately contacted customer service to ask if it could be delivered, and if not, to please issue a refund. I was told the order was already “in progress,” so no refund could be given.I explained that I am a cancer patient currently undergoing treatment, and I am not physically able to come inside to pick up food. I even suggested using an Uber courier to collect the order, if staff could simply hand it to them outside. Customer service flatly told me no, and that I would need to “call the store directly.” However, they could not provide me a working phone number, and the one listed online only redirects back to the same customer service I had just spoken to.This left me with no option to access food I paid for, and no compassion shown for my circumstances. For a company that promotes health and wellness, this was incredibly frustrating and disappointing. Accessibility and empathy matter—especially when dealing with customers who are sick or disabled. Sweetgreen needs to do better.
Alma Poindexter
THE WORST CUSTOMER SERVICE EVER
Visited the West Palm Beach, FLA location on a family trip. Picked up our $64 order plus tipped $15. Got home and my miso salmon was missing. I emailed and texted answering the same questions, giving the same information with boiler plate responses. No resolution.All of this for a $17 salad...wow
Jill Krystofinski
MELTED PLASTICS
MELTED PLASTICS, and Microplastics in my food. I have tried 4 times now to contact a human customer service person. good luck. this company could care less..WILL NEVER BE BACK and since they don't care I'll continue to post my photos on the web of the melted plastics in my food. Im a very pissed consumer. I thought they were a great company but they aren't.
rich
The Sweetgreens in Southlake Texas is…
The Sweetgreens in Southlake Texas is the worst. Received several orders/delliveries that were unsealed and the lid was completely off.
Adam Reed
Not Even Decent Service - Sweetgreen in Chicago at North and…
Sweetgreen in Chicago at North and Clyborne has staff that will yell at you if you don't understand the menu and restaurant managers who are even worse. They treat the restaurant like some kind of cheap bbq you'd find on the highway in a small town that they own and is not corporate owned with corporate standards. I guess they think no one is looking and apparently since you can't reach customer service, no one is....
Issa Maxwell
Just watched one of your managers treat…
Just watched one of your managers treat a homeless lady worse than a dog when all she was asking for was water. Treat your fellow humans like you'd like to be treated, it honestly made me feel sick the way he dismissed her when she was being completely respectful and someone was buying her food.
Jenks Cx
I wish I could leave a great review
I wish I could leave a great review, but unfortunately, my experience with Sweetgreen was nothing short of frustrating.It all started when I placed a large $400 order online for Tuesday. However, the website kept defaulting back to Monday. Unknowingly, my order went through for the wrong day. Upon realizing this, I immediately started a chat with customer service to simply change the date—but they couldn’t. Instead, I was told I had to cancel and reorder. What would have happened if the order wasn’t available when I tried again? No idea.I canceled and attempted to reorder, but the site wouldn’t allow me to place another order. Still in the chat, I was then told to go to the store to order in person. So I drove there, waited in line, and asked to place the order for the following day. What happened next completely shocked me.The employee’s response? "We don’t have paper and pen to take an order." I was floored. I explained that I was sent there because they also can’t take orders over the phone. When I asked for a manager, he came over, and I explained the entire situation again. His solution? He would try the website himself. I thought, Great! Some actual help! But instead, he disappeared for a minute, came back, and told me nothing was wrong with the site—that I’d just have to do it myself. No effort. No assistance.Please don’t respond with a generic "Sorry for the inconvenience" because it’s clear that no effort was made to help me. With only three people in the store during lunch, I guess they had already made enough money for the day. If this weren’t for my team, I would have walked out and never returned.I’ve worked in customer service since I was a teenager, and this was a failure on every level. If I could rate this experience zero stars, I would. Sweetgreen, do better!
DBergs
Solid salads
Solid salads, portions could be larger
Xavier P.
SWEETGREENS I Am A Fan
I recently went to the sweet green's in the short North in Columbus.And I'm not really a person who likes organic food stuff like that.But I have to admit that was the best Caesar Kale salad.I've ever had in my life so I gotta give SWEETGREENS there props for that.It was very pleasantlysurprisely great all the way around. And the team is very nice and friendly. I loved Madison and Bryon they are always smiling.
Jhon Hendro
Absolute Disgrace
Absolute DisgraceI'm utterly appalled by the recent experience I had at the Montvale Sweetgreen. I ordered a Salmon meal, only to find that the main ingredient, the SALMON, was missing. This is an inexcusable oversight, especially considering the limited time I had for lunch.The customer service was equally frustrating. Navigating their phone system was a nightmare, forcing me to resort to their website to resolve the issue. The offered resolution, a measly $20 credit, is a slap in the face.I'm left feeling disappointed, hungry, and incredibly frustrated. I strongly advise anyone considering Sweetgreen to think twice. This location is a prime example of poor management and even worse customer service. Avoid at all costs!
customer
Terrible customer service,Maneger very…
Terrible customer service,Maneger very rude and no professional,,workers amazing slow ,I’m not give sweet green any star 👎
Salih Gultoprak
Terrible online delivery experience
Terrible online delivery experience - both site & POS not working apparently. Tried for over an hour to place an order for a work event. Grubhub said they couldn't process order because Sweetgreens' POS is not working. No way to reach anyone at Sweetgreens - the auto menu directs you to text their "customer experience team" but all that does is give you a canned "we open at 10am" message. No way to get any online or human help. Tried ordering online directly, but there is no option to schedule a future delivery, despite this being promised on their home page. Based on this experience, either Sweetgreens is either utterly incapable of delivering on their promise, or simply doesn't care about their customers. As a result, what should have been a simple transaction has turned into a nightmare of frustration. Once I figure how to salvage this event, I will not trust Sweetgreens ever again.
Stephanie Curtis
so good and fresh very filling and…
so good and fresh very filling and worth the price :)
Malaika Nasibi
Great lunch option while working
Delicious salads and quick service. Able to order ahead for a later pick-up time which makes it a nice option for lunch at the office.
Lauren
Houston Montrose location
Jordon and Steph at the Houston Montrose location fixed us up with some amazing protein bowls with the caramelized garlic steak. Fantastic ingredients, artfully constructed and with wonderful service!
Charles V
Man wanted to buy a homeless lady a…
Man wanted to buy a homeless lady a meal and they refused to let her inside.
Valerie Peach
Customer service is improving… they are…
Customer service is improving… they are still somewhat slow to respond but the bot on the website is usually helpful.
Fourty Eight
Failure
First off it was 2:30pm and the place wasn’t busy. There was no line. The two people behind the counter didn’t seem very interested in serving me. I thought they may be closed. Anyway I asked for a Crispy Rice Bowl. The woman turned around and started tossing leaves in a bowl. I asked to add arugula. As if it were a bother she turned and threw a thong full of greens back into the bin. I asked to just add the arugula. She just continued. I realize I wasn’t going to be able to customize it my way so I said stop and I left the restaurant. Surely a few cents worth of lettuce on a $15 salad wasn’t going to break the bank. Ill go to Chipotle or Cava where it’s not a bother to make changes.
Timothy Claseman
stomach poisoning
threw up & had diarrhea after eating their harvest bowl. not a coincidence because two other people i know shared this experience as well. ik theyre promoting healthy food which is awesome but they definitely need to look into this.
hiya
