I ordered a pair of boots love them but…
I ordered a pair of boots love them but the didnt fit. I tried to process a return on line it wouldn't let me. I called customer service they said it cant be returned because it says final sale. I told her when I ordered them I saw it say final sale but not about not being able to return them. Now I'm out of $70. Makes no sense why any new shoe can't be exchanged or refunded. This is ridiculous!!! I will never be ordering from them again
Julie Chittum
Sperry products made with synthetic material fall apart- Not covered under warranty
2015, I purchased what is now most similar to the Gloucester Duck Boots in a lighter brown color. I wore them for almost 10 years through Boston winters. The sole was wearing through so in preparation of needing new ones, I bought a new pair, this time in a darker brown color (not official color name). I didn't wear them immediately because I wanted to wait till the other ones were completely worn out. What I didn't realize is some of their products are made with real leather and others are made with a synthetic... I guess I bought the synthetic. They fell apart the first time I wore them in the snow. I reached out to Sperry for help but they called it "normal wear and tear" and that the warranty didn't cover this issue. I trusted Sperry's product but apparently boots falling apart because they are made of crappy synthetic material is my fault, not their's. They ended the chat telling me there was no way to help me. Disappointed that a once great company, doesn't stand by their product.
Hannah
I have always liked their shoes but it…
I have always liked their shoes but it seems it’s under new ownership and they not only don’t show reviews of their products, they discourage reviews. My most recent purchase was a “final sale” so no returning these shoes that run short, but also final in that I’m not buying from them anymore.
Nicole Murtha
This company is an absolute joke
This company is an absolute joke. All sales are final when it comes to them! Find something else local. Customer service could not possibly be worse.
TYLER
Let’s go Sperry!
Big fan of Sperry shoes! No experience with their customer service, but a large fan of their Striper storm hiker snow boot. I haven’t bought a new pair in a while as they have lasted me quite a while, but I wear them on a weekly basis! Would recommend.
Atmatson
Received some duck boots as a Christmas…
Received some duck boots as a Christmas gift for my daughter. As she needs a size larger, I wanted to perform an exchange. Apparently, this well-established company that should be reputable enough to perform such a common task is unable to do so. Not only that, but said shoe was labeled as a final sale during Thanksgiving weekend when most purchases made would be gifts. To say I am totally disappointed and dissatisfied with Sperry is an understatement. As I am fully aware that frontline customer service agents are not responsible for making company policy, I wanted to share my grievance with a supervisor. I was denied that option. What began as disappointment with the shoe and my inability to exchange for a different size (mind you, I wasn’t looking for a refund) became an unprofessional exchange with the customer service call center associate(s). Sperry, I will never purchase your product again and I implore anyone with high regard for customer service to think cautiously before making a purchase with this company. Buyer Beware!!!!
Dawn Bennett
Good product
Good product, terrible customer service.Slow responses, generic replies, and no real effort to resolve issues.Orders never arrive on time, and when delays happen, there’s little to no communication.Returns and claims become a frustrating process with zero empathy or follow-up.👉 The problem isn’t the shoes — it’s how customers are treated after payment.
Jans Rodriguez
Long Shipping Time / Poor Customer Service
I placed an order on December 7th, 2025 for a pair of authentic boat shoes as a gift for Christmas. It is now December 22nd and they have not even been shipped yet. I tried to call and there was a 30 minute wait and so I tried the chat feature and it kept running me around in circles and I could not get a response their either.
Robert Hester
Not as Advertised — Disappointing Experience
I purchased two pairs of 2-eye boat shoes—one blue and one grey. On the company’s website, the product images for both styles clearly showed shoes without traditional shoelaces (no cross-lacing). However, what I received were two pairs that do require laces to be tied, which is not what was advertised and not what I wanted.Unfortunately, due to an upcoming vacation, I did not have enough time to return the shoes and wait for replacements. When I contacted customer service, the representative acknowledged that this issue has been reported multiple times and stated that they had already requested the website images be updated—yet the images remain unchanged.Given the misleading product photos and the time-sensitive nature of my purchase, I requested one replacement pair in good faith. This request was denied unless I returned the items, which was not feasible under the circumstances.This experience reflects inaccurate product representation and inflexible customer service. As a result, I will not be shopping with this company again.
NDM Bollywood Dance Production
Purchased a pair of Sperry slip-on…
Purchased a pair of Sperry slip-on sneakers, loved the look and style. Unfortunately the adhesive holding the sole on failed and i face-planted on the side-walk. No help from customer service.
Jay Dias
CHEAP BOOTS!
I purchased a pair of rain boots just under 2 years ago.The only time I wore these boots was when it rained. One year later there were tears in the same place on both boots. I called the company to see if there was some compensation. These boots were 80.00. They denied any compensation. The boots cannot be repaired and taping together is useless.I would not recommend this company due to products and customer service. Obviously, they don't stand by their products.
Angie A
Bait and switch…horrible for a business to do
I ordered parrotfish sandals for $24 with free shipping as a member. Two days later, I received an email stating that they are no longer available….yet today, I get a text message stating that they are available at a price point of $29. So for $5 they cancelled my order and now I have to wait for 10 days to get my refund
Pamela
Keep taking money then canceled orders
I have ordered 2 pair of Sperrys size 15 off the website had my money taken out my account twice only to have my order canceled both times. Sperry bad business
Yamontae S
I finally got my shoes 2 weeks later at…
I finally got my shoes 2 weeks later at least the price was good and the shoes are new a final sale but no need to return shipping is very slow web site is wonky.
customer
Bought new shoes
Bought new shoes. Lace broke within 10 hours of use. The real flaw was that this lace went all around the foot socket as one piece. Wrote to them several times, with no response. Finally sent a letter to corporate in Canada. No response!So, I have a useless pair of new shoes that were destroyed by poor quality, horrible design and corporate not caring about customers... at all!
Maker it Anonymous
Sperry.com warehousing, shipping system and shoes quality are very poor
My first order went to an address in USA as opposed to my delivery address in NZ. their tracking system is crappy but they refunded me so that's OK. I made a replacement order and still waited for a bit. when it arrived, it's obvious the leather is of poor quality. Don't know how long will this shoe last.
Erwin Doctora
This Company SUCKS, less than ZERO!
Placed my order and ten days later hadn't received a tracking number. After no response from two emails inquiring where they were, I called service and was told they are out of stock. This company is mierda (shit)!
Zalen Liley
As a Sperry boat shoe customer for 59…
As a Sperry boat shoe customer for 59 years I am very disappointed at the poor quality of the last two pairs purchased especially in relation to the shoe laces breaking.I then purchased a replacement pair of laces with a needle which is very difficult to thread into the eyes of the shoe with the ridiculous needle which barely fits through the eyes.
Mike Barnett
00000000 if I could
00000000 if I couldI worn Sperrys for over 50 years. I bought a pair for online and the shoelaces broke. they sent me the wrong type of shoelaces to repair them. No refund for shoes. Not worth my time. Their customer service sucks. I’m gonna go back to LL Beans
Bud
Ordered shoes online and when they…
Ordered shoes online and when they arrived the leather was scuffed and discolored. The closest sperry store is over 200 miles from me so I had to pay to return them despite them being damaged. Tried to call to see if I could return them to a closer Aldo store and was told I couldn’t “cheat the system” and would have to pay the “restocking fee” regardless of if they were damaged.
Morgan
