THEY TOOK DOWN MY REVIEW. THIS IS WHAT I WROTE
THEY TOOK DOWN MY REVIEW, THIS COMPANY HAS A L0T TO HIDE. THIS IS WHAT I WROTE:"I think they sell glasses that have been returned multiple times. What are the chances of not trying on a pair of glasses and assuming you are getting the right fit? I called in customer service and asked if there was any way of knowing if the glasses I purchased were returned, and if so, how many times. She said that they "throw away" the glasses when they are returned. I asked if it was just the lenses and she told me that it was the whole pair of glasses. Highly suspect response. I don't think my glasses are worth $500 plus.***In addition to the above review, the little booklet in the case that came with the glasses looks old and used. It doesn't look new at all. So they basically gave me a used pair that probably was returned more than once. If that was the case, they should have charged a lot less. I got robbed $500 plus....not worth it. I read the positive reviews and the negative ones, and frankly, the negative reviews are more accurate with my experience and more honest. I am assuming that the positive comments are written by people with low standards. Furthermore, the customer service number starts with "666", so ya, the devil is the father of lies...hell."THIS COMPANY HAS A L0T TO HIDE
VALarie M GUTierreX
Its okey 👍
Its okey 👍Thanks
Pokcik Kacak
Great communication and lots of great…
Great communication and lots of great styles for a discounted price. Exchange was an easy process as well since I bought the wrong size for my son.
CATHY
They had the product I wanted at a…
They had the product I wanted at a reasonable price and fast delivery
Mandy
designer frames at a fantastic price
I was able to find the exact designer frames that I know fit well and look good at a fantastic price. The progressive lenses are perfect. I did not realize they were an international company. Given this, the glasses arrived within a reasonable amount of time. I am very satisfied.
Happy
everything was great
everything was great
Sławek
Best Glasses Ever!
Awesome! Excellent price on brand name frames! Would buy again and fast shipping!
Michael Kline
I made a purchase back in early…
I made a purchase back in early October. Later I decided to return the items from my order, paid the shipping label and sent the refund. It was stated that returns are processed for 14 days but I never received my money. The store does not respond to my messages and ignores any of my attempts to contact as much as possible. Not recommended👎
Никита Шкурко
You think you are saving money but not really.
There appear to be big savings when buying designer frames from them but the logistics of it are a nightmare. I ordered some Tom Ford frames with progressive lenses and the initial order took over a month to arrive. What I received were clearly damaged frames. Their customer support pushed back but then agreed the frames were defective, after I had an optician take close ups to show the damage. This is where it gets worse. It took months for my frames to be sent back. Then several follow ups before they shipped out the replacements. They DO NOT provide expedited shipping even when it's their fault for sending defective frames. It took over two months for the replacement frames to arrive. Cherry on the cake is that the replacement frames were defective as well, but not as bad as the original ones. At this point I am at 5 months from when the order was placed, with frames that are not quite right.Essentially their business plan (for designer frames) appears to be sending refurbished frames, then drowning the customer in extended wait times (Months not weeks) so they accept the defective product.To summarise, just having to wait close to half a year to get my order makes the savings seem worthless but the sub par value of this service is compounded by the fact that the frames received are not what you get in store.
Jatzor
Poor quality frames
Poor quality frames. Purchased two pairs. Have to carry a glasses repair kit with me everywhere I go because the screws come out of one pair and the other pair had incorrect measurements listed on the website so doesn't stay on my face. Really easy to get better frames for less money. I recommend starting anywhere but here.
Xox
The service over email was great
The service over email was great. The glasses did take very long to deliver as it said that the address line wasn’t complete. I would’ve loved to have gotten a notification on that so that I could’ve fixed the problem sooner and gotten my glasses sooner. I also ordered just the frames and the glasses came with lenses in them. That’s all being very picky, overall a good experience
Anonymous
Order went smooth and arrived quickly
Order went smooth and arrived quickly. Good quality and decent prices. Im very satisfied of my purchase.
Ceecush
Great customer service
Great customer service, highly recommend them!
Frits van der Putten
A store that will steal your money!
The store stole my order and money. I returned them several months ago, and they still haven't refunded me! They promised, but they haven't done it. I advise anyone who has encountered similar problems to contact a lawyer and file a lawsuit against this store to have it shut down.
Inna
Unreliable
I purchased a pair of glasses and after paying I got an update that they dont have the product, asking me to contact them about the situation. How can a company enlist a product on their website that they dont have? Let alone let the customer pay for it? Should this type of email not include information about a planned refund? Instead they are asking for the customer to sort out the situation. Quite a concerning and frustrating practice.
Heli
quality is perfect
quality is perfect
paula candelo
We were able to find the RayBan glasses…
We were able to find the RayBan glasses my son has worn for years but were out of production. Fast shipping. Great experience.
Einstein's SmartWash
I want to inform you again that this…
I want to inform you again that this store does not meet the support requirements and I do not recommend it to anyone, I have been waiting for my refund for 3 months for a product that was returned a long time ago, I provided all the documents, a receipt from the courier service and the data itself where the product was returned, they promise to refund the money for a long time but they never returned anything, I am very disappointed with the service, and I will complain further because the amount was not small. Return my money to me immediately! Order number: DE0798757922G
Denys
Looks good
Looks good. Not any problems.
Osmo Tervonen
Good support and good product
Good support and good product . My wife love it so much and this is the second purchase I made for my wife
Yu meng
