Reading the Costa coffee bag story…
Reading the Costa coffee bag story today makes you realise what a greedy opertunist bunch of scum they really are.Just avoid!!
tony reilly
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24-Hour Grace Period That Doesn’t Actually Protect Customers
had an extremely disappointing experience with Ryanair today that clearly shows how misleading some of their policies are.The so-called 24-hour grace period for booking corrections is highly misleading and full of unclear limitations that are not properly explained to customers at the time of purchase. I booked a flight only a few hours before departure and contacted customer support within the same day expecting assistance under this policy, only to discover that once the flight status changes in their system, the “grace period” effectively becomes useless.What made the situation worse was the behaviour of customer support. During my live chat, the agent communicated in an accusatory and disrespectful tone, implying that I was not telling the truth instead of trying to help resolve the issue professionally.Instead of assisting a customer who contacted them in good faith shortly after booking, the support team was rigid, unhelpful and dismissive.Policies that appear customer-friendly on paper but cannot realistically be used in practice create serious mistrust. Airlines operating within the EU should be far clearer and more transparent about what customers can actually do after booking.Based on this experience, I cannot recommend Ryanair and I will seriously reconsider using this airline again.
Bill Gialelis
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Never buy Parking through Ryanair. I've paid but Ryanair have taken the money and not placed the order.
On 10 Feb, I purchased Parking at Stansted through Ryanair for a trip to Italy 18-22March and I have the invoice to prove it. Ryanair have not forwarded the order to Stansted. Nobody at Ryanair is interested. Stansted can't do anything because they've not received the order from Ryanair. I'm stuck between a rock and a hard place. It's impossible to get any sense out of Ryanair & the only option I now have is to order parking direct with Stansted so I'll be paying twice.I've been trying to get sense for FOUR days & I'm beginning to lose the plot
Alan Booth
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It’s a low-budget airline
It’s a low-budget airline, so don’t expect much. However, the effort they put into making sure you pay for seats—and that you can’t sit together as a family—is tremendous. Charging extra for prime seat locations is understandable, but they deliberately scatter families all over the plane unless they pay. My 7-year-old is sitting an aisle apart from me.
Gaurav Mishra
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12 hour flight delay
Myself and other relatives had our flight delayed by 12 hours. I have applied for compensation but iam being fobbed off. Very underhand behaviour from this airline.
Mojisola Ojeikere
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worst scamming airline you can ever…
worst scamming airline you can ever come across.this should not be legal.
Mariam Chargeishvili
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flight extremely dirty
flight extremely dirty
arran
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Awful company
My partner and I returned yesterday evening from Faro and whilst I understand their baggage policy I had paid for extra legroom for me and my partner only to find out 45mins before that they had changed aircraft and we were placed in opposite ends of the plane away from each other even though it was booked weeks in advance. Will never use this airline company ever again. If I could leave zero stars I would 👎👎👎👎
Stephen
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Disappointed by Lack of Compassion in Family Emergency Situation
Disappointed by Lack of Compassion in Family Emergency SituationI am extremely disappointed with my recent experience with Ryanair.I had a flight booked from Bologna to Bucharest (Booking reference: BQ7YFY). Unfortunately, I was unable to travel due to a serious family emergency — my mother was diagnosed with cancer, and I needed to remain at home to care for her during this critical time.I contacted Ryanair customer service to request a refund, explaining the situation and offering to provide medical documentation if required. Given the exceptional and deeply personal circumstances, I had hoped for understanding and compassion.Sadly, the response I received did not reflect any flexibility or empathy toward my situation. While I understand that airlines operate under strict policies, I believe there should be room for discretion in cases involving severe medical emergencies.This experience has left me feeling unsupported during an already very difficult time. I hope Ryanair will reconsider how it handles such sensitive situations in the future and show greater humanity toward customers facing genuine crises.
ygrecx
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€160 charged for minor first name variation – disappointing experience
We recently experienced a very disappointing situation with Ryanair.An elderly passenger (flying for only the second time in her life) had her first name entered as “Gerti” instead of her official name “Gertruda”. All other details – surname, date of birth and travel document – were completely correct. Her identity was never in doubt.At the airport she was required to pay €160 to correct this minor first name variation. Due to time pressure she felt she had no real choice but to pay, as she was afraid she would not be allowed to travel. Payment was only possible by credit card, which added extra stress.We understand that passengers are responsible for checking booking details. However, €160 for such a minor correction feels disproportionate and not customer-friendly.We have escalated this matter to ADR, as we believe proportionality and fairness should apply in situations like this.
Corina En Lauran van den Bogaart
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Worst...
Extremely disappointing experience with Ryanair.We paid over £800 for return flights and additionally paid for allocated seating so our family, including our 9-year-old child could sit together. At the airport, we suddenly discovered that our seats had been changed and our family was separated across the aircraft. We were given no explanation at all at the time as to why our seats had been mixed up.What made it worse is that the passengers seated in our originally paid seats had not paid for seat selection, they were automatically allocated those seats. Meanwhile, we (who paid specifically to sit together) were separated. That feels completely unfair.We then had to spend nearly an hour trying to ensure our 9-year-old could sit next to a parent. That level of stress at the start of a family holiday is unacceptable.The check-in staff were dismissive and unhelpful. We were told to “call Ryanair UK” and resolve the issue ourselves with cabin crew. No meaningful assistance was offered. When we asked for the staff member’s name, her ID badge was covered and not shown.Aircraft changes can happen, we understand that. But when families pay extra to sit together, there should be a proper and fair reallocation process that prioritises paying customers and families with children.Based on this experience, paying extra does not guarantee peace of mind at Ryanair!!! We will seriously reconsider flying with Ryanair in the future. Probably never again!
Gabor Horvath
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Excellent value for money
Excellent value for money. Gets the job done no frills . Both flights on time taking off. Flies from cardiff which I love. Even had food on board which was very nice. Well done will be using you again
John Chandrinos
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Charged my partner for hand bag?
Charged my partner for hand bag?? Are you joking? Just because your flight was empty!Extremely rude man
Federico Pinotti
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Excruciating
If there is a more complicated , rigmarole , dogs breakfast of an on-line or App than Ryanair's it will be outside of the UK . it may be deliberate , of course , to extricate extra dosh in all manner of ways , perish the thought . Even the QR codes and on-line cameras do not work .and of course if you try telephoning to speak with someone , you cannot. I do remember 60's / 70's booking family holidays abroad including flights and accommodation in one simple telephone call . it all worked perfectly . I think commerce in general and Customer Service has hit absolute rock bottom 2026.
Mr Neil Macdonald
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Had an email to say a seat needed…
Had an email to say a seat needed changing so I called up 50 mins on hold until answer and when they answered I had a very rude lady on the end of the line very blunt with me and then at the end of the call she said very quickly said thank you and put the phone down on me. Very rude and wont be dealing with ryanair again unfortunately.
Chelsea Saunders
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do not want to refund duplicate payments!
on my recent flight on the plane i bought coffee and crisps and been charged twice! The customer service totally ignore my messages. And close the case without even reading messages!
Inga
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Flight delayed 4 hours
Flight delayed 4 hours! Expense claim rejected as unable to provide reciept?They assume going back the airport to asked for one?Shocking!
Andy Lau
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The app wasn’t working the night before…
The app wasn’t working the night before to check in so went to the airport and they said without a screenshot of the app not working we have to pay €55 per person! But doesn’t have that written on any email regarding checking in. Only when I searched it did it come up! Take a screenshot of any issues you are having with the app.
TE
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I bought a flight from Ryanair 12 days…
I bought a flight from Ryanair 12 days before. I asked for cancellation or adding the amount to my wallet but the do not reply me.They only say "Thank you for your patience. All our agents are currently busy, we will be with you shortly" but nothing happens.
FERHAT
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Ryanair: low cost, low customer care
Our flight to Dublin was delayed by 5 hours through “bird strike” and once finally allowed to board we were left waiting on the tarmac for over 15 minutes in the rain as they were still cleaning the plane. We had also booked early check in at our hotel for an additional price but due to the delay this was no longer needed and have refused any compensation in any form however offered a “chance to win” money (only to be used on Ryanair) for our disruption if we took a survey. Extremely poor customer service and customer care doesn’t seem to be a priority. Worth paying more for another airline, won’t be flying with them again.
shiv
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