Lightly worn loafers lasted TWO years.
I’ve owned the loafers since the end of 2023. They’re about 2 years old. I’ve hand washed them in lukewarm water with a pinch of tide maybe 3x since then and the fabric is now deteriorating. It’s like threads in the recycled material are breaking and sticking out. It looks like there is white dust all over the black fabric. Rothy’s of course said it was my handwashing and they can’t help me lol These have been stored in their own box for spring and summer since they’re too hot to wear. Use caution if you intend for the shoe to last. I don’t buy new shoes every single year so I’ll go back to the brands that can actually be worn for a while.
Jennifer Cornelius Riegel
Lightly worn loafers lasted TWO years.
I’ve owned the loafers since the end of 2023. They’re about 2 years old. I’ve hand washed them in lukewarm water with a pinch of tide maybe 3x since then and the fabric is now deteriorating. It’s like threads in the recycled material are breaking and sticking out. It looks like there is white dust all over the black fabric. Rothy’s of course said it was my handwashing and they can’t help me lol These have been stored in their own box for spring and summer since they’re too hot to wear. Use caution if you intend for the shoe to last. I don’t buy new shoes every single year so I’ll go back to the brands that can actually be worn for a while.
Jennifer Cornelius Riegel
Quick Response
Always responds promptly.
Laila Schneider
Quick Response
Always responds promptly.
Laila Schneider
Rothy’s Sandals Defective — Manufacturer Won’t Help
I purchased these Rothy’s sandals from Nordstrom but didn’t wear them until a year later. Immediately upon first use, I noticed a defect that must have been present from the start. I reached out to Rothy’s for support, but they refused to help and referred me back to Nordstrom, which can’t assist because I’m outside their return period. Very disappointed with both the product quality and lack of manufacturer support.
Jessica Medeiros Morrow
Rothy’s Sandals Defective — Manufacturer Won’t Help
I purchased these Rothy’s sandals from Nordstrom but didn’t wear them until a year later. Immediately upon first use, I noticed a defect that must have been present from the start. I reached out to Rothy’s for support, but they refused to help and referred me back to Nordstrom, which can’t assist because I’m outside their return period. Very disappointed with both the product quality and lack of manufacturer support.
Jessica Medeiros Morrow
I was told in the Rothys store that… buy a size larger than my normal.
I was told in the Rothys store that their driver loafer run small and to buy/order a size bigger.Bad advise, I wore them on vacation and the result was blisters on both feet.Ill advised.Unfortunately, I've had the shoes for 35 days, so my exchange for a smaller side window has expired. I'm stuck with a pair I can't comfortably wear!
Richard Atlas
I was told in the Rothys store that… buy a size larger than my normal.
I was told in the Rothys store that their driver loafer run small and to buy/order a size bigger.Bad advise, I wore them on vacation and the result was blisters on both feet.Ill advised.Unfortunately, I've had the shoes for 35 days, so my exchange for a smaller side window has expired. I'm stuck with a pair I can't comfortably wear!
Richard Atlas
Lovely styles, average comfort but quick delivery
Purchased a pair of final sale shoes from Rothy’s but it isn’t exactly cheap but the style is pretty so I went for it. Delivery was quick, got it in about 4 days via DHL but have to pay for it whereas Vivaia is free delivery. Recommendation on website was to size up and I kind of wished I didn’t as it came looser than I like it. Luckily I only went half size up so I can still wear it. Comfort wise, I feel like Vivaia shoes have more paddings and cushion hence so much more comfortable to wear but this felt rather flat in paddings. I am most likely to go back to Vivaia although Rothy’s styles looks better.
Carcho
Lovely styles, average comfort but quick delivery
Purchased a pair of final sale shoes from Rothy’s but it isn’t exactly cheap but the style is pretty so I went for it. Delivery was quick, got it in about 4 days via DHL but have to pay for it whereas Vivaia is free delivery. Recommendation on website was to size up and I kind of wished I didn’t as it came looser than I like it. Luckily I only went half size up so I can still wear it. Comfort wise, I feel like Vivaia shoes have more paddings and cushion hence so much more comfortable to wear but this felt rather flat in paddings. I am most likely to go back to Vivaia although Rothy’s styles looks better.
Carcho
Passive-aggressive Overseas Customer Service
I tried to return a pair that were clearly not marked final sale, but had become final sale. They would not accept my return since the sizing was inconsistent. I tried a half size smaller, which was too small for a sale price of $90. The passive-aggressive customer service Members looked into my order. Told me I ordered wrong, which is why I called, and they said there’s nothing I could do. This will be my last pair of Rothy’s. I’ll be trying another brand.
Tracy Ann
Passive-aggressive Overseas Customer Service
I tried to return a pair that were clearly not marked final sale, but had become final sale. They would not accept my return since the sizing was inconsistent. I tried a half size smaller, which was too small for a sale price of $90. The passive-aggressive customer service Members looked into my order. Told me I ordered wrong, which is why I called, and they said there’s nothing I could do. This will be my last pair of Rothy’s. I’ll be trying another brand.
Tracy Ann
Don’t know why the reviews here are so…
Don’t know why the reviews here are so low, I had a great experience with customer service communicating with Yassmine and Rania on my purchase. Had the shoes changed for new size as well, overall great product quality for the price and the looks are worth a lot more. Hope a store would open in UK soon!
andrey litovchenko
Don’t know why the reviews here are so…
Don’t know why the reviews here are so low, I had a great experience with customer service communicating with Yassmine and Rania on my purchase. Had the shoes changed for new size as well, overall great product quality for the price and the looks are worth a lot more. Hope a store would open in UK soon!
andrey litovchenko
Can’t Leave Review on Website
I find it odd that all the reviews on their website are good despite the shoe I purchased being extremely uncomfortable. I myself was not allowed to leave a review which seems rather suss. The buckle clog, while cute, isn’t comfortable at all and I ultimately can’t wear them. I unfortunately missed the return window so I’m stuck with them.
Ti
Can’t Leave Review on Website
I find it odd that all the reviews on their website are good despite the shoe I purchased being extremely uncomfortable. I myself was not allowed to leave a review which seems rather suss. The buckle clog, while cute, isn’t comfortable at all and I ultimately can’t wear them. I unfortunately missed the return window so I’m stuck with them.
Ti
Everything went wrong
Everything went wrong. First it took well over a month to get my order. Then the shoe sizing and fit was completely off, then when I ordered a smaller size they simply never came. When contacting customer service after a month they said they were out of stock this whole time even though the website shows they are available. Bad shoe, worse sizing, terrible experience
Leontine
Everything went wrong
Everything went wrong. First it took well over a month to get my order. Then the shoe sizing and fit was completely off, then when I ordered a smaller size they simply never came. When contacting customer service after a month they said they were out of stock this whole time even though the website shows they are available. Bad shoe, worse sizing, terrible experience
Leontine
If I I could rate the customer service…I would giveIt a zero.
If I I could rate the customer service and The Goldfinch shoe a zero I would do so. There is no working phone number to talk to customer service, contacting the company though their website yields an irrelevant and unhelpful canned AI message, and when and if you reach a human being there is no flexibility in their return or exchange policy which is rigid and intractable. Buyer beware. Don't buy from this company.
CYNTHIA J. Slotkin
If I I could rate the customer service…I would giveIt a zero.
If I I could rate the customer service and The Goldfinch shoe a zero I would do so. There is no working phone number to talk to customer service, contacting the company though their website yields an irrelevant and unhelpful canned AI message, and when and if you reach a human being there is no flexibility in their return or exchange policy which is rigid and intractable. Buyer beware. Don't buy from this company.
CYNTHIA J. Slotkin
