I bought several Roland AIRA plug-ins…
I bought several Roland AIRA plug-ins sold as “Lifetime” licenses/keys, expecting to be able to use them indefinitely on my system. The reality is very different: support confirmed in writing that these instruments require online re-authorization every 30 days, and it must be done through Roland Cloud Manager, with no standalone/offline authorization alternative.This isn’t about “not liking updates.” It’s about reliability and workflow. I sit down to produce, open a project, and suddenly I can’t continue because I first have to log in, re-authorize, or update Cloud Manager. Roland inserts itself between the producer and the session. In a professional environment, a project should open and work — period.This also makes “Lifetime” feel like conditional access: if you’re traveling without reliable Wi-Fi, or if Cloud Manager eventually drops support for your macOS version, you effectively lose access to the plug-ins even though they were “purchased.” I deliberately keep my production system “frozen” (I don’t keep upgrading my OS, to avoid breaking compatibility), so this model is especially problematic long-term.And here’s the bigger point: imagine if every vendor did this. A producer with 100+ plug-ins wouldn’t be able to create — you’d spend your studio time authorizing software and maintaining managers. With Native Instruments, Arturia, and Universal Audio, my installed plug-ins keep working. With Roland, the manager + recurring online authorization becomes a single point of failure that can break sessions.The plug-ins sound good, but this licensing/manager dependency is not a professional approach for users who need long-term stability. I won’t be buying Roland software again under these conditions.
Vellaris
I just purchased the Boss DR-01S drum…
I just purchased the Boss DR-01S drum machine. What I wanted form this device was quality shaker sounds. Nothing else. Unfortunately, what they offer is the semblance of a shaker sound. Unless you layer it with other effects, the shaker sounds are very weak and not realistic.
Bernie
A lot of issues with no help
A lot of issues with no help Want to talk to customer service forget about it
Brittany Jones
Roland fantom 07 does not work as a DAW…
Roland fantom 07 does not work as a DAW controller if you have a newer apple Mac with the silicon chip, they haven't got around to updating the drivers although the silicon chip has been on Macs for quite a while now, Roland seem more interested in pushing Roland cloud to squeeze more cash out of musicians.
Andy
Fake tablets
Receive totally fake tablets do not order from this site
Mark Alsford
I’ve been a loyal Roland customer…
I’ve been a loyal Roland customer because I love their instruments — but my recent experiences with their customer service have been extremely disappointing.When the hi hat for my TD27 stopped working, I expected timely support. Instead, I encountered literally no help whatsoever. Three days into the issue, and their support offices have been closed the whole time.What makes this frustrating is not just the technical issue, but the lack of communication and accountability from a company that charges premium prices for its products. To me, those prices just aren’t worth it given the lack of support.At this point, I can’t recommend Roland to other drummers. Out of curiosity, I called Pearl, Alesis, and Yamaha over the weekend. All three of those manufacturers had support ready and willing to help.I hope Roland takes these concerns seriously and improves, but until then, buyers beware. The product is OK, but I expect Roland will get left behind soon via manufacturers that provide significantly bet
Chris Dias
Roland VG plotter
I work for a company where we supply managed print services i would think twice before recommending Roland Plotters to anyone the service is shocking and they put the phone down especially when you buy a 19 k machine and it breaks down in the first week and then the second week. they also state that they do not have any polices in place with their outlets where they recommend customers to go to purchase their equipment shocking please stay well away from this supplier
Rajesh Gupta
Customer Service practically non-existent
Keyboard was fine. Was worth what I paid for it.The customer service is horrible. The email representatives take days to get you sometimes and then just drop off after you respond to them for further information.No phone number to speak to anyone.All the repair places they send to you aren't helpful either.Will not be buying a Roland product ever again. Just horrendous customer service for a company as big as they are.
Anderson Daniel
Bad Customer Service
I bought a floor model piano at costco, and when I brough it home the pedal did not work. I explained the full situation to Roland, and they advised me to take it to a repair shop as a warranty claim.TLDR: It has now been 5 months and the repair shop will not call me back (they one time messaged me in March saying it was fall damage so not covered by warranty), and Roland who I contacted about the repair shop not talking to me has also stopped responding to my emails. So I am simply out a piano.
Phillip Houk
Won’t buy a Roland again, genos or tyros next.
Bought a Roland FA08 new for my teenage son, who now earns money as a musician. A month ago the keyboard just died, after being cared for well. Found a repair person. The powerboard has failed and it’s 8 weeks to order a new one from Roland. The motherboard might also need replacing but it would take another 8 weeks for Roland to deliver after the powerboard check. The cost for the parts alone is £600 plus the repair costs. The keyboard is probably worth £800 -£900. The sensible choice is to scrap it as the work can’t be abandoned for 3 months plus. Who has a spare £1000 to just replace things like that.
Susan Collins Smith
Roland claimed to offer free VST…
Roland claimed to offer free VST licenses for the celebration of the TB-303 VST on 3/3/2205. They claimed there would be 3,030 licenses to first-come person. They claimed to run out of 3,030 licenses in less than a day, which is complete BS, and then bait-and-switched to offer a three-month paid promo price. There has never been any plugin that has run out of free limited licenses in that volume in less than a day. This was a well-devised scam. I don't believe them. 100% scam.
Raj Marathe
I just spent $4,500 on a roland v stage…
I just spent $4,500 on a roland v stage and love the unit. However I probably will NEVER BUY ANOTHER ITEM FROM THEM. Their support is NON EXISTING!! NO PHONE SUPPORT at all. Sent a email to them several times and that is not there either. I can not believe that such a long time company treat their customers the way they do. ABSOLUTLY NO SUPPORT SYSTEM!!!!!! GET A GRIP PEOPLE!!!
Louis Pfeifer
Waza Air Bass garbage
I bought a Waza Air Bass unit brand new. It sounded like garbage and Roland service said too bad. After a couple of weeks I was unable to change any settings or change the effect type or add or remove them. It took 1 month to get a RA number and after a month and 20 requests for status, nothing. $500.00 out the door and nothing. I sold my GX-10 and GX-1B at a loss as I refuse to own any Roland gear ever again. Bought a NuX MG30. I'll sell the Waza Air for 1/2 or less of what I paid if I ever get it back and never buy another Roland product. Worst company ever. No way to contact them except for a service request and a RA status request online which they never answer.
JOHN AURENTZ
The worst experience ever
The worst experience ever! I will never buy Roland again as their warranty and service process is terrible. I bought a VR1 mixer and had problems from the start. Videos and online support are terrible. I finally got a live person who was great but I had to spend hours testing options before he approved warranty service. He probably knew that was a black hole to be avoided. I shipped my unit to the service Center. It was one month before they even looked at it. I sent many emails with no reply. I finally got an agent in the USA who investigated. Another month goes by and I’m told my unit is fine but they agree to send me a different used unit. More time goes by and the unit is finally on its way here. Time I the shop was 2.75 months! And I sent it in with urgency!
Leanne Abraham
NIGHTMARE experience with Roland US…
NIGHTMARE experience with Roland US repair and service. Responses have been slow, looping back with the same incorrect information, and the delays are INTERMINABLE. Email is the only option, and is as timely as throwing messages in a bottle into the sea and waiting for a response. Roland's products are great. But do NOT rely on them to repair their products in a timely and professional way.
Jim Watts
No support. Awfull drivers.
The support address or complaint form does not exist.Those cheapskates wouldn't shell out a couple of bucks for official drivers for Windows, but thankfully, third-party ones came to the rescue.
Vasya Pupkin
Absolutely impossible to talk to anyone…
Absolutely impossible to talk to anyone at Roland regarding spares. I've been trying for the past 2 weeks to find a contact.Continuously being direct to "Back stage" is hugely frustrating.If anyone at Roland reads this...Your customer service is beyond appalling.
Mrs Diane Gill
Wonderful Customer service from huw at…
Wonderful Customer service from huw at roland Appreciate your help 🏆 🥇 🏅 🏆 🥇 🏅 🏆 🥇 10/10
Mr galactic elastic
Disappointing customer service
I bought a GO88 and it came with sound problems. Very strong distortion sound on one of the keys. I asked them to send me another instead but they said they could only open it and repair it. If I wanted a repaired piano I would buy it second hand for half the price.When you buy a product from a brand of this high standard and reputation you would expect excellence both in the product and the client attention service.Very disappointed with the service.
Sebastián Maleki
Brand new LX-5 Piano with issues Roland want to repair
I have a brand new LX-5 Piano that i told the store within 2 days that there are issues with the sound of the instrument. Now after 2 weeks a repairman wants to come change the speakers?! On a brand new instrument almost 3000usd? Even though it sounds on the recordings i made that the speakers are not the main issue. TThe 1 star is because Roland gives a customer no means to contact them directly in a normal way. I am very mad at the moment and even when it finally gets repaired i won't recommend a Roland to anyone for this reason.
Sideways Stewie
