Excellent experience
Excellent experience cancelling my subscription. Fiann was extremely helpful. Delighted with this service.
Ruby Crothers
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Customer Reviews
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60 reviews
Scam-adjacent behavior, customer service is horrendous- stay away
They shipped me supplements that expire in roughly 40 days with absolutely no disclosure. Like a normal customer, I was finishing my previous bottle and didn’t open this one for about a week. By the time I did, the remaining shelf life was so short that the product was effectively useless- I threw the entire bottle in the trash.Customer service made it worse. I dealt with a rep named Fiann, who could not give a straight answer about something incredibly basic: what timeframe they expect customers to actually use the product. The responses were vague, evasive, and showed zero willingness to think from a customer’s perspective. Somehow, the customer is expected to unpack and start consuming supplements immediately for this to “make sense.”This is not a mistake, it’s a business practice. Sending near-expired products and then hiding behind ambiguity is unacceptable. I’m disputing the charge with my bank and will never order from this company again.
Rav
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Good product, bad company = scam
I actually like the product (berry flavour is yuck but pineapple is delicious), and it actually works. But the customer service makes it feel like a scam. You can't actually change or cancel your order on the website. I tried to cut the berry flavoured Quiet Dose from my monthly order and just get one of the pineapple flavour delivered each month, but it's impossible to change your order/"subscription" on the website. It's kinda sad to see a good product (that I want to buy) being ruined by a really shitty company that won't let you just buy the stuff you want, and scams you out of your money for the crap you don't want.
LL
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I ordered vitamins for 146 dollars
I ordered vitamins for 146 dollars knowing that the pills will arrive on January 4th, my flight was on the 5th. Meanwhile they change the delivery date to January 8th and there is no one to talk to. They are scamming people
Maria Danescu
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Impressed!
I am kind of surprised by all the negative reviews because I just started with the vitamins, and I am really impressed. It's also easy to cancel your subscription if you aren't satisfied, so I'm unclear what the issue is. Anyway, I ordered the HyaCera, Sleep, Omega-3 DHA & EPA and Synbiotic+. I have only been taking them for a month, but I decided to switch from another vitamin company and so far so good. I can definately tell I am sleeping better so that's HUGE!! Thanks!
Sharla
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Ritual shop norwich
Went into Norwich ritual shop yesterday 10th Jan and encountered to very rude girls sniggering and laughing when I looked up they looked away will never go back in there made us feel so uncomfortable lost us as customers from there
debbie lyons
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Scummy company that recharges your card…
Scummy company that recharges your card every month without your approval and won't let you return when it sends you the second batch. Don't support this shit company plenty of other better brands that doesn't try to scam you.
Dinh Johnny Hang
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Scam website I placed an order for…
Scam website I placed an order for vitamins and was automatically signed up for subscription every month!!! No way to cancel it on the website!!! No customer service contact no phone number no email address. Had to cancel my credit card and now deal with all that nonsense. Our government should take action and close this fraudulent business today!
G
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Dreadful experience
Dreadful experience. I ordered and paid for two leg supports from this company on November 16th last year. Several email enquiries to find out where my order was were not replied to. Received notification the product was “on the way on 10/12. A single leg support was eventually received on 27th December six weeks after ordering.
customer
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Would Recommend
I have ordered from Ritual many times and have always had a good experience. The orders come on time, the products work, and subscriptions are as easy to cancel as they were to start.
Shannon Cole
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My women multivitamins arrived expired-…
My women multivitamins arrived expired- the color inside it BLACK! And customer service won't replace them for me.
danielle shemesh
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AVOID
AVOID, AVOID, AVOID. Ordered 2 PAIRS of knee support leggings & only 1 pair arrived 5 weeks after placing the order. Was supposed to come with 3 free gifts which didn't arrive at all. Please don't waste your money it's just cheap shite you can buy on temu for pennies
Garry Evans
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Didn’t notice major results yet
Didn’t notice major results yet
Valerie P. Stackhouse
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Scam. Your one off purchase is actually a subscription with no way to cancel.
I purchased this as a one off to try it but then it showed up the next month as well as a charge on my card. I emailed on 20/11/2025 to query why this had happened thinking it was an error and cancelled my "subscription" that I had never set up. I received an email confirming that they would cancel my "subscription" and all further orders on 21/11 and one from a different staff member with an internal link to "unsubscribe". The link sent me in circles, asking me to enter my email address which then takes me back to the homepage advertisement for the product. There is no way to cancel the subscription that I never set up in the first place. I have had to cancel my card at my own cost and set up a dispute claim in order to stop paying this company $107 per month. Do not risk it. *further additional comments in response to disingenuous reply from the Ritual Labs below. I know I only placed a one off order and was generous enough to give the company the benefit of the doubt that they had made an honest error. The doubling down of denial of accountability in the reply below confirms my original review that Ritual Labs are an unethical company who will scam their customers and then do anything to avoid accountability. I have already emailed and cancelled the order (see above 21/11) and was still charged the following month. I am yet to see a refund and have left the dispute in the capable hands of my bank. If you don’t want a bad review, don’t scam your customers and don’t ignore their cancellation requests, and don’t double down in a public forum to further show your dishonesty. You had your chance to make it right. The onus is not on the customer to continue wasting their valuable time chasing funds. Judging by other reviews, I am not the only person with this experience.
Liz
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Awful product
Awful product, non existent customer service. Stay away
Menzies Norwich
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Unethical
Unethical. Signed up for subscription without me knowing. Tried to cancel before shipment and no response. Have emailed twice about refund and no response. Don’t buy!!!!!!!!!!!
Ashley
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Supplements look pretty but just felt a…
Supplements look pretty but just felt a bit scammed by them taking money on a subscription, you don't get notified when they are going to take the money and then after they've done it you can't cancel the order as they say it "ships quickly", however the money was taken from my account on a Friday for supplements I didn't need more of, were way more expensive than the first order (£100 for two supplements) and the order didn't get shipped until the following Wednesday. System is set up to encourage you to snooze orders rather than just allowing you to order one when you need it, it can all just get confusing if you don't remember all the dates they've been snoozed to. Cancelled my subscription, just be careful if you buy anything as you'll end up paying them loads if you're not very on it. They say they send reminder emails but they do not - the first email I got is an email saying we have confirmed your order. They should either warn people they're about to take the money for the next order or allow people to change it and get a refund. Gave up on the customer service chat as mostly talking to AI.
Anna
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This is a scam
This is a scam, they automatically sign you up for a subscription and then whe. Requesting refunds muck around for weeks, months and offer 50% refund. Scam.dont buy
Rachel Kennedy
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Confused about these reviews
I'm so confused ahout these reviews. Honestly this company changed my life. I've been using the essential for women multivitamin for more than 6 months now. I was so desperate to find something good after my doctor basically said it's up to me to find a good supplement, they have no recommendations, after getting sick every single month, my immunity was plummeting. It took a bit of research and it felt like taking a huge leap of faith because they're not cheap but they put me back on my feet and i am eternally grateful they exist! Alongside eating better food, the fatigue is gone, my immunity is stronger than its ever been and I have to give a special mention for the flavoured options because i previously tried loads of other vitamins and supplements and i couldn't stomach them for more than a month, i'm very sensitive to smell and taste. I also love how transparent they are when it comes to the ingredients, all of these things have helped me choose and given me the confidence to try them and i have zero regrets. I'm currently trying out the Synbiotic+ as well to try and heal my gut and I'll come back in a couple months but honestly with the multivitamin i can't recommend it enough, they're worth every penny.
Adelina P.
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the worst customer service I'd ever…
the worst customer service I'd ever seen!
Joyce Chan
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