Poor poor customer service
Poor poor customer service, 25% of the time the cameras don’t work.
Clancy
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Poor poor customer service
Poor poor customer service, 25% of the time the cameras don’t work.
Clancy
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I placed an order on Ring.com 10 days…
I placed an order on Ring.com 10 days ago, and my card was charged immediately. However, I have not received any updates regarding the status or shipment of my order.I’ve called customer service twice. During my first call, I was told the item would ship on Tuesday. It is now Wednesday night, and the order still has not shipped. I was then informed that it is expected to ship on 3/1 instead. The lack of clear communication and changing timelines is very disappointing.If the product is not in stock, that should be communicated upfront. Customers should not be charged before the item has even shipped, especially without proper notification of delays.I have previously purchased several Ring devices through Amazon without any issues. This was my first time ordering directly from Ring, and unfortunately, it has been a very frustrating experience.
Will Lin
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I placed an order on Ring.com 10 days…
I placed an order on Ring.com 10 days ago, and my card was charged immediately. However, I have not received any updates regarding the status or shipment of my order.I’ve called customer service twice. During my first call, I was told the item would ship on Tuesday. It is now Wednesday night, and the order still has not shipped. I was then informed that it is expected to ship on 3/1 instead. The lack of clear communication and changing timelines is very disappointing.If the product is not in stock, that should be communicated upfront. Customers should not be charged before the item has even shipped, especially without proper notification of delays.I have previously purchased several Ring devices through Amazon without any issues. This was my first time ordering directly from Ring, and unfortunately, it has been a very frustrating experience.
Will Lin
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They fudged my order.
January 30th: ordered two Kidde smoke detectors directly from Ring since it was backordered on Amazon.February 25th: nothing yet. Got on chat support to ask for a ballpark estimate when it would ship. Them: Sorry, but when an item is out of stock, the order gets cancelled as unfillable. (/Surprise cancels my order.)Me: I didn't authorize my order to be cancelled. I wanted it to be shipped out when it's back in stock.Them: Sorry, but let me just repeat what I said before. Order is still cancelled.I left the chat. As it appears, my order has been sitting in "No Can Do" limbo for about a month now with no updates. My question is: why did I have to get in touch with you guys to find out this information? Why didn't anyone contact me instead? It wasn't in stock when I placed the preorder. So, if the chat says orders get cancelled when the item is not in stock, then why were you taking preorders? By that logic my preorder should have been cancelled as soon as I placed it. Doesn't really make any sense.Meanwhile I see it's now in stock over at Amazon. It would be nice if you could let your customers know if your products are in stock elsewhere. We would like to have the ability to know if our homes are burning down while we're away at work, that's all.
Nicole
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They fudged my order.
January 30th: ordered two Kidde smoke detectors directly from Ring since it was backordered on Amazon.February 25th: nothing yet. Got on chat support to ask for a ballpark estimate when it would ship. Them: Sorry, but when an item is out of stock, the order gets cancelled as unfillable. (/Surprise cancels my order.)Me: I didn't authorize my order to be cancelled. I wanted it to be shipped out when it's back in stock.Them: Sorry, but let me just repeat what I said before. Order is still cancelled.I left the chat. As it appears, my order has been sitting in "No Can Do" limbo for about a month now with no updates. My question is: why did I have to get in touch with you guys to find out this information? Why didn't anyone contact me instead? It wasn't in stock when I placed the preorder. So, if the chat says orders get cancelled when the item is not in stock, then why were you taking preorders? By that logic my preorder should have been cancelled as soon as I placed it. Doesn't really make any sense.Meanwhile I see it's now in stock over at Amazon. It would be nice if you could let your customers know if your products are in stock elsewhere. We would like to have the ability to know if our homes are burning down while we're away at work, that's all.
Nicole
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1st ring camera worked better than pro…
1st ring camera worked better than pro 2nd Gen. Contacted ring for warranty since the night vision didn't work and was always a white bright light in camera inside camera. Customer service was a disaster, refused to let me talk to get supervisor. After 1hr agreed to send me a new ring camera. Took a few weeks to get the replacement. Then had to cancel my subscription, wait 30 days and pay for another year. This will be my last ring camera.
Wendy Geisman
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1st ring camera worked better than pro…
1st ring camera worked better than pro 2nd Gen. Contacted ring for warranty since the night vision didn't work and was always a white bright light in camera inside camera. Customer service was a disaster, refused to let me talk to get supervisor. After 1hr agreed to send me a new ring camera. Took a few weeks to get the replacement. Then had to cancel my subscription, wait 30 days and pay for another year. This will be my last ring camera.
Wendy Geisman
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ALL AI Customer Service-Good Luck!
I have tried for an hour to simply check on an order I placed 10 days ago. I can't seem to get past the 3 different AI computers to speak with a real person if there are any at all. It appears now the rely on entirely AI for customer service which was never good in the first place and now is even worse if that was possible. Find a new company and product. What a waste of decent cameras with extremely poor of non-existent customer service
bryant Cobb
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ALL AI Customer Service-Good Luck!
I have tried for an hour to simply check on an order I placed 10 days ago. I can't seem to get past the 3 different AI computers to speak with a real person if there are any at all. It appears now the rely on entirely AI for customer service which was never good in the first place and now is even worse if that was possible. Find a new company and product. What a waste of decent cameras with extremely poor of non-existent customer service
bryant Cobb
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Love a company that stands behind their products.
I've had Ring for over 8 years now and have little problems with the system. Easy to set up and program. So my problem with my Key pad started last year and a rep was able to walk me over the phone on what to do and was back up and running in 20 minutes. So yesterday, Feb 2026, my Key pad went dead and I was on the phone for over 20 minutes and they finally realized the pad was a lost hope. Was totally shocked that they sent me a new unit in 24 hours and no cost to me. I'm about to help a friend install Ring at their house. Told her she had to go with Ring. Love a company that stands behind their products.
Michael Williams
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Love a company that stands behind their products.
I've had Ring for over 8 years now and have little problems with the system. Easy to set up and program. So my problem with my Key pad started last year and a rep was able to walk me over the phone on what to do and was back up and running in 20 minutes. So yesterday, Feb 2026, my Key pad went dead and I was on the phone for over 20 minutes and they finally realized the pad was a lost hope. Was totally shocked that they sent me a new unit in 24 hours and no cost to me. I'm about to help a friend install Ring at their house. Told her she had to go with Ring. Love a company that stands behind their products.
Michael Williams
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Ok so ring sucks
Ok so ring sucks, completely ripped me off. Who are we using instead?
Alex
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Ok so ring sucks
Ok so ring sucks, completely ripped me off. Who are we using instead?
Alex
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REFUSED A REFUND
In Dec. 0f 2025 we purchased another Ring camera and added it to our account and I upgraded our plan. Since our old plan just renewed they had to issue me a credit to the same card originally charged, I told them that card is closed. They told me that I can contact the bank and get the money from the bank once they received it. I told them no thats not how it works. But I waited and tried it their way. When I did contact my old bank I was correct, they funds were rejected and sent back to Ring. Now they REFUSE to issue me a check or even credit my new plan. I am out $33.31!!! They dont seem to understand when you are no longer a customer of a bank they are not going to accept funds to cut you a check. I am awaiting to speak to another superviser.
Sandra Hagen
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REFUSED A REFUND
In Dec. 0f 2025 we purchased another Ring camera and added it to our account and I upgraded our plan. Since our old plan just renewed they had to issue me a credit to the same card originally charged, I told them that card is closed. They told me that I can contact the bank and get the money from the bank once they received it. I told them no thats not how it works. But I waited and tried it their way. When I did contact my old bank I was correct, they funds were rejected and sent back to Ring. Now they REFUSE to issue me a check or even credit my new plan. I am out $33.31!!! They dont seem to understand when you are no longer a customer of a bank they are not going to accept funds to cut you a check. I am awaiting to speak to another superviser.
Sandra Hagen
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This company is really horrible
This company is really horrible. The customer service reps are very unprofessional and not trained to deal with customer issues. They have never solved my problem and I'm always stressed out when I'm finished with them. Their the products are very inferior and never works properly especially when it either gets to hot or cold. I'm soooo ready to move this company should be shut down based on all the complaints I've seen on this forum. Don't even want to give them one star horrible horrible horrible a million times over....
Dalia Joseph
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This company is really horrible
This company is really horrible. The customer service reps are very unprofessional and not trained to deal with customer issues. They have never solved my problem and I'm always stressed out when I'm finished with them. Their the products are very inferior and never works properly especially when it either gets to hot or cold. I'm soooo ready to move this company should be shut down based on all the complaints I've seen on this forum. Don't even want to give them one star horrible horrible horrible a million times over....
Dalia Joseph
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Ring has the worse customer service in…
Ring has the worse customer service in the world and it doesn't do any good to contact Corp office because they don't respond. I sent a defective camera back and they never replaced it and like I said, customer service is a waste of time, they are clueless.
Regenia Stewart
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Ring has the worse customer service in…
Ring has the worse customer service in the world and it doesn't do any good to contact Corp office because they don't respond. I sent a defective camera back and they never replaced it and like I said, customer service is a waste of time, they are clueless.
Regenia Stewart
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