Broken laws and warranty
Upon review of my account with Ridgid, I discovered that many of the advertised (on the package) lifetime warranty items have now been reduced to a 3 year limited warranty.
MARTIN
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Customer Reviews
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21 reviews
Buyer Beware
Buyer Beware No registration = NO warranty and be quick it , expires in 90 days I have 8 ridged power tools and a loyal customer before on line registration home depot issued warranty cards to be registered WITHIN 90 dyas of purchase , so the battery is not registered but it is a legitimate Ridgid battery So much for their Smoke and Mirror warranty , no registration no warranty there is no customer service in Canada you can speak to and i spoke with the customer Service "Manager " and listened to the same canned script, BTW if you need a Milwaukee battery replaced take the old one to their service location in toronto and pick up a new one HASSEL free So in conclusion they will not replace 1 18v RIDGID battery for a loyal customer with 8 tools but are very sorry the only thing RIDGID is their Policy
Bruce James
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LTS agreement is a joke
Submitted a claim for battery replacement on 2025,10,22 last year, i was told they are waiting for shipment of batteries, i email service department regarding my claim and get no reply. 4 other emails have been sent to me from dif people at Ridgid stating i will be notified when battery ships, i email them again and get no reply. i wont buy ridgid again, it is a scam ,
garban B.
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Tools are great / Not the Warranty !
Tools are great , but their Canadian Warranty SUCKS ! My Brushless 4-1/2" brushless grinder failed during light stainless polishing with a scotch pad , grinder seized and battery just gave out with 4 bars lit and all it does is Flash . I followed RIDGIDS instructions for the warranty and my grinder is sitting at the repair shop 2 plus months now and all I'm being told that the parts are in backorder and so is the battery .. But I use that battery on other products I own that are Ridgid . I don't think I will be buying anymore Ridgid products in the near future ..
Fixall7
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Lifetime warranty is useless if you can…
Lifetime warranty is useless if you can never sign in to their website
Ira Anderson
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Just another corporate company full of…
Just another corporate company full of empty promises.
David Grey
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I’ve 8 Years of Heavy Daily Usebeen using Ridgid tools for the…
I’ve been using Ridgid tools for the past 8 years, and I can confidently say they have exceeded my expectations. These are true workhorses—I use them every single day, and they’ve consistently delivered both reliability and performance.What really stands out is their durability. After years of regular, often heavy use, they’ve held up exceptionally well without showing the wear and tear you might expect from tools used this often. The batteries have maintained strong life cycles, and the power output remains impressive.Another major plus is the Lifetime Service Agreement (when purchased through Home Depot). Knowing that both tools and batteries are covered adds extra peace of mind, though honestly, I have rarely needed it because these tools just keep going.In terms of handling, Ridgid tools strike a great balance—solid and tough, but not overly bulky. They have comfortable grips, intuitive designs, and plenty of torque for demanding jobs. Whether drilling, driving, or using specialty attachments, I’ve rarely run into limitations.After nearly a decade, I’m still impressed. If you’re looking for tools you can depend on day after day, Ridgid is absolutely worth it. These aren’t just budget-friendly alternatives to the “big name” brands—they’re professional-grade tools that can hold their own in any shop or job site.
Salah Shakir
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I OWNED A 7" GRINDER FOR A YEAR NOW
I OWNED A 7" GRINDER FOR A YEAR NOW, THE PROTECTIVE SHIELD HAS A SMALL PLASTIC PEN TO HOLD IT IN PLACE. THIS PEN FAILED AND THE SHIELD IS ROTATING FREELY MAKING THE TOOL UNSAFE TO USE. CALLED THE 866 NUMBER ( BECAUSE REPEATED REQUESTS ON "CONTACT US " LINK ON THEIR WEBSITE WENT UN ANSWERED. THE ONLY THING THE LADY ON THE PHONE CAN DO FOR ME IS TO GIVE ME AN AUTHORIZED REPAIRS ADDRESS FOR ME TO TAKE THE TOOL THERE TO FIX AT MY EXPENSE.... GREAT WARRANTY COVERAGE...
Ali Dib
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Total disappointment bought a electric…
Total disappointment bought a electric sawzaw didn't last even two years the lifetime warranty is a total joke buyer beware before this saw I had a cheap harbor freight saw that lasted 8 years thought I would spend more money get better saw and lifetime warranty wish I would never bought a Ridgid! It will be last one I buy!
Casey Moore
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I was waiting for Black Friday
I was waiting for Black Friday, hoping that some items might go on sale. But today, to my surprise, I saw that the items were marked as "on sale" while also listed as Out of Stock! Honestly, there was no need to lie to customers. It would’ve been better if they hadn’t done this at all.This kind of behavior shows a lack of integrity, and it’s hard to trust brands or companies that act this way. I won’t forget the name[RIDGID,Home Depot]of this company and others that follow similar practices. When a company lies to its customers, how can we trust the quality of their products? Let’s not forget: it’s the customers who keep businesses running.For me, even at the original price, this product is no longer worth it. If a distributor or producer deceives customers, they lose all credibility. Whether it’s Home Depot or the manufacturer[ RIDGID] at fault here, they owe customers an explanation.
Artin D
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Poor warranty support, bad compressor
I have called in 3 different times - last one I waited 1.5hrs for "Escalation" support. I have a barely used 6 gallon pancake compressor that is leaking and still under warranty. First two times I called in, I was given a name/number/vendor who can work on the product. Both do not service Rigid and have attempted to convey this to Rigid multiple times. The third time I was provided a location that is 1 hr and 20minutes away. This has not been a pleasant experience.
Mr. Suggestion
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A "lifetime" warranty, but they don't "verify" your purchase, so you don't actually get the warranty.
You get a "lifetime" warranty that you have to register within a certain time period. So you do, and they tell you they will "verify" your purchase. I purchased it at Home Depot.. so no problem, right?Now five years later I go to register a new tool and--while my registration emails exist and I know I did it--none of the tools show up in my "registered" tools. Ergo they never took the time to "verify" my purchase or they never bothered to tell me if something was wrong. I haven't received a single email from Rigid since that day.If this is how you treat your customers, I will never buy another tool from your brand. And I will return my new tool asap. I'd rather pay double for a brand that values their customers.
Tivon Opel
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I have been buying Ridgid tools since…2003
I have been buying Ridgid tools since before Home Depot when it was called Aikenhead. I liked the promoted lifetime warranty even though the quality was average and the tools were less robust compared to the profesional lines I was used to.Over the year I have noticed both strength and durability have been declining, the so called lifetime warranty has become more limited to expired All the while other brands have been improving leaps and bounds.I research and read reviews before purchasing and sadly I see myself being forced to change my very large arsenal of Ridgid tools to one that is superior in every way. comes in red.
Jeff Jones
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Horrible warranty service
Hello, I have been a loyal customers for almost twenty years. I only bought Ridgid because of the warranty. Every time, I purchase a tool I immediately register it as part of our company protocol. Today after being on hold for forty minutes, I accept the option for a call back. An hour an a half later, I get a call back. The woman I spoke to told me I need to drive 180 miles round trip to get my tools serviced since your website wasn’t functioning properly and we couldn’t find my tools. Finally, she found the tool we were looking for, then hung up and never called back. So all the wait for nothing. Then I waited on hold for another hour and a half with no option for a call back this time. I dont understand that. I gave up and tried the website again. When I get on the website, I click on “start a claim” link which asks me for the tool model number. So I enter the model number, no tool can be found. So then I have to go find the tool in my tool box which has 11 pages of tools. Once I find the tool, next to the picture of the tool there is an option to again, file a claim. When I click that link it takes me back to the same page where the search option cant find the tool. So it basically takes us into a circle. So then I go back to my tool box, find the tool and then find the kit it was purchased in and then file another claim using the “toolkit tool number” this is a very important instruction should be given. You aren’t supposed to enter the tool number but rather the tool kit number. Why cant we look up tools by serial number? Why are the instructions so poor? However, even when I find the toolkit number and then find the right tool, the claim says the tool isnt under warranty anymore (even though it is and its a lifetime), in my toolbox it says the tool is under warranty, which is correct. When I try to chat with ‘customer service” it’s a useless AI program that only knows maybe four commands…. Wow! So ridiculous. I cant connect with anyone over the phone or chat, the website cant find the tools, when it does, it incorrectly has them listed as not under warranty. When I wait on the phone hours, customer service disconnects call and doesnt call back. Today, I have wasted hours on your program and good, loyal customers should be treated as such. Even the voiceover lady on the hold line says as much. Do better Rigid, you have forever lost my business.
Joseph Batten
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Rigid power tools
Rigid power tools, work good until you have a problem, their customer service is the worst.
Customermike
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Warranty service is UNACCEPTABLE
This company has a terrible/unacceptable customer service system to get replacement batteries and warranty work done. First of all you cannot speak to anyone in Canada about any issue or questions you are directed to the USA. The Canadian # is still going to the USA. I purchased a set of about 5 tools back in 2017. Both batteries pretty much Stop working within a month of each other. I called for replacements. They were every good on the phone and said I would have them within 14 days. Almost a month later No batteries. Called again. They sent them to the Wrong address? They sent them out again waited about 3 weeks and No Batteries. Called again. They had some crazy story about why they were not shipped?? Still waiting on the batteries for over 2 months now. I am now in Eastern Canada and to get my reciprocating saw repaired I have to drive about 160 KMS one way. while waiting on hold for over 1 1/2 hours I laugh at one of the recorded things they say: We have a great warranty if something goes wrong we will have it corrected in 14 days?? 2 major problems with this. What do you use for tools for 2 weeks and in my case over 2 months. Home Depot needs to set in here and get something much more reasonable for its Canadian Customers and maybe the USA customers if they have the same issues?
Paul B
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POOR Customer Service
I Bought drill and sought service from LSA. POOR CUSTOMER SERVICE! Customer service per Kinsley Willis asked for make model serial which was all sent on May 6 2024 with photos of bill sale, tool, original box. No reply or confirmation of receipt or time line for resolution was ever received other than they were backlogged. (Side note: My son waited 5 months for a resolution. Side note: Home Depot has reduced their display of Ridgid. Maybe their partnership will end soon.) I will reconsider buying Ridgid now. I will not send a photo to trustpilot but I am a real consumer.
LCI
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Rigde is awesome
My shop vac quit working on me so I emailed ridge they were quick to email me back and all I had to do was take a few pictures and get the model number and serial number sent to them and they mailed me a new shop vac
Robby Lewis
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Useless Customer Service…
Customer service has been useless since the end of December 2023 with respect to shipping of the missing part for a shop vac that I had purchased at Home Depot. First, they told me it would be up to 8 days, after that it was 4 weeks. It's been 2,5 months now and still nothing. In the beginning it was a person named Jay, who was answering. Then they switched to a general "Customer Support". The best part is they collected all the info they needed, including the shipping address and asked a bunch of questions. What a waste of time.
Irina Semenova
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No customer service help request answered LSA is a LIE
Purchased A miter saw a year ago and registered for LSA it was stuck in LSA for 6 months. At that point it fell off my radar, I do reviews online and wanted to get some more tools and purchased a 5 tool kit and registered and its still in LSA. I have long forgotten what email I used to try and register before and so I am attempting to register again. Both being stuck in LSA I have called directly, In fact I am currently on hold for 2 hours 6 min right now and keep hearing a pick up and beeps as I believe I just keep getting put on hold. I also have an open live chat request that's been open for some time now with no response as well as several emails sent to customer service with no response. It's like they are avoiding anything to do with LSA with is a huge selling point of their product with leads me to believe it is a deceptive marketing campaign. I want them to honor the lifetime agreement and resolve this in a more timely manner.
Shirley U. Care
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