Delays delays delays
Trains canceled, tracks changed without notifications, delays delays delays. It's like a third world country the way they run their rail service
Abnormal Scmeckle
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60 reviews
Never again Renfe
I booked two tickets on Trainline from Malaga to Cordoba on a Renfe train. The train was canceled due to the train accident in Cordoba, and Renfe repeatedly told me to cancel the ticket, but the ticket cannot be canceled on their website because I did not purchase it there. But they gave me the tickets, they canceled the train due to the accident, it's not my fault! I had to buy bus tickets, I didn't get any help or refund from Renfe, never again Renfe.
Monika Szabo
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Scandalous
Scandalous! We bought round-trip tickets at the ticket counter in Madrid Atocha for the route Madrid–Toledo–Madrid. When we wanted to return to Madrid, the rude staff at the station in Toledo told us that our tickets had been canceled and that we had to buy new ones. We had no choice. In Madrid, at the ticket counter, they told us that the money would be refunded. Ten days have passed and that has not happened. They do not have an email address for complaints on their website. The complaint form on the website does not work. Unacceptable! Is this how tourists are being robbed?Is it really necessary to take people’s money like this? The system that issued the tickets is the same system that canceled them—most likely the clerk made a mistake. But they kept the money!They are not responding to the email we sent to mail adresses which we find.We will not give up!Avoid them if you can! That’s the only way they’ll understand that they need to improve their service and that they depend on the passengers they transport.
Dragan Obradović
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Taking the AVE usually makes sense
Taking the AVE usually makes sense, but the local Cercanías trains are a nightmare lately. My train to the airport was delayed by 20 minutes without any announcement on the screens. To make it worse, it was 35 degrees outside and the AC in our car was completely dead. Everyone was sweating and miserable. Two stars only because it’s still cheaper than a taxi, but the service is dropping fast.
Mimir Winther
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Extremely poor Renfe train experience
The train left Seville Santa Justa train station to Cadiz. At the last stop before Cadiz, they came around to tell us all that the train couldn't get to Cadiz. They made us wait for about 1/2 hour to 45 minutes to tell us a bus would come and take us. Then due to other passengers getting on, they had us get off and go down to the street. They kept telling us a bus would come. After 2 hours, we took a taxi. They absolutely didn't care what happened to us (about 20 of us) and were incredibly disorganized and not helpful. How disgusting. I tried to get reimbursed and their site kept stalling out on the reimbursement page. We had people waiting on us. I felt terrible.
DHS
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Do not use if you need to be anywhere urgently or meet a specific time.
Every single Renfe train I travelled on, 6 in total, had serious delays, half an hour or more each time. Travelling from Madrid to Zaragoza took much longer than expected, and when I needed to change trains, they changed the platform it was leaving from without any notice.If you’re travelling for anything urgent or need to meet a specific time, please choose a different company. Renfe was more than an inconvenience, it was genuinely problematic.
Dan F
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I bought a first class ticket from Lyon…
I bought a first class ticket from Lyon to Barcelona. No at seat service, needed to purchase all food and drinks, even though it stated on the ticket it was included. The only amenity that was stated and received was free wifi. Very disappointing. Would not pay the extra again for first class.
Michelle
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I've got in some electronic queue…
I've got in some electronic queue (sic!) which didn't allow me to buy tickets for hours!
Andrey Sas
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Comfort ticket, uncomfortable service
I traveled on the 14:30 Madrid Chamartín to Valencia train on January 3rd, 2026, in Carriage One with a Comfort ticket. While I understand that meal service may only be included with Premium tickets, the lack of communication from staff was disappointing and frankly rude.The attendants served complimentary meals and multiple drink refills to other passengers in my carriage without acknowledging my presence or explaining the ticket difference. Immediately after finishing this service, they approached me with the paid drinks trolley. A simple explanation about ticket types would have taken seconds and avoided making a paying customer feel invisible.The train itself ran on time and the carriage was comfortable, but basic courtesy and clear communication should be standard across all ticket classes. A brief word of explanation would have gone a long way.Exceedingly rude staff.
DanRos
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Absolutely dreadful
Absolutely dreadful. When I arrived to the station on the 29th December, there was only two ticket windows open and a huge queue. After waiting in the queue for 15 minutes, I decided to use one of rhe machines to get my ticket. The bloody thing kept 10€ and wouldn't give it back. I had to go to customer support office and come back tomorrow to get my 10€ back. Obviously I lost my train and I'll be 90 minutes late to a family do. It's unacceptable that there are two windows open during the holiday season. EDIT hours later:When I get to my destination train station, it turns out I can't go through the security barriers because the imbecile at the customer support in Estación del Norte in Valencia, only printed the receipt of purchase and told me "here's your ticket". She didn't give me the actual card that contains the ticket. I had to sneak behind someone else to get out of the station. Can you believe that! And to return to Valencia, I had to purchase the card, although I had already paid for my ticket. The incompetence is off the roof and I've lost 20€.
Ana Guerrero
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Always late.
Always late.
Oleg Yemchuk
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Without a doubt the most ridiculous…
Without a doubt the most ridiculous waste of time of my life, Are you "F"ing kidding me this is a transportation web sight or a childs project, THE SINGULAR MOST INEFFICIENT SIGHT EVER!
customer
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I arrived at the airport train station…
I arrived at the airport train station at 11pm to get the train to Fuengirola. According to the timetable the next train was at about 10 minutes past eleven and the last train at 11:42pm. I bought a ticket from one of the ticket machines and went through the barrier to get the train. When past the barrier I discovered that the lift and stairway entry to the platform for the train to Fuengirola is sealed off with tape. No Entry!There was no notification of this at the ticket machine or at the barrier, so now I have used my ticket to pass the barrier only to discover that THERE IS NO TRAIN GOING TO FUENGIROLA !!!But no information to let a person know this BEFORE buying a ticket.Then there was No Staff. No information about the Fuengirola side of the track being closed down. No help anywhere to be found. So I went to the only side of the railway that was open, the Malaga direction, and asked a passenger if he knew anything about the closed down side of the railway and if he might know how I could get to Fuengirola. He suggested that I might travel up the line a bit towards Malaga and transfer back to the direction of Fuengirola. I travelled to the next station and got off to take the Fuengirola train on the other side of the platform. I waited there until 11:47pm but no train came. I eventually found a taxi to take me to Fuengirola. Total cost to get from the airport last Friday (28th) was €54.70 . . .€51 for a taxi and €3.70 for a train ticket. Sold at a ticket vending machine despite the fact that there was No Train from that station And No Notification Or Information of Any Sort available before spending your money on a useless train ticket.I would have given you minus stars in this review, but that option isn't there. Your 'service' if that's what you'd like to call it is absolutely dispicable . . . .
BULMAN PATRICK JOSEPH
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voleur
On me refuse l'entrée au train à cause de ma trotinette. Billet en main, nulle part mention de la trotinette dans les conditions d'utilisation. Va t on me rembourser ou je dois aller me faire foutre une seconde fois?
Marvin Gboy
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Poor service!waiting fornthe train…
Poor service!waiting fornthe train bound to guadarrama it took an hour while the opposite side was back and fort for 6 times!!!how terrible !!could you fix this ?what happened!
Rocelyn Alimpolos
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I have honestly never seen anything…
I have honestly never seen anything this ridiculous. The AVE train was delayed by THREE hours, and Renfe still didn’t bother to update the actual arrival time anywhere. They just left the wrong schedule online like nothing happened. And because they refuse to correct their own mistake, I can’t even apply for the compensation I’m clearly entitled to.Customer service? Completely useless. Every person I spoke to gave a different answer, nobody took responsibility, and the only “solution” they offered was: “Go to the station.” Amazing. Let me just magically appear in a station hundreds of kilometers away so you can fix a problem YOU created.It’s honestly unbelievable. A perfect example of how to turn a delay into a full nightmare with pure incompetence and zero accountability.
monica tuomi
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Servicio lamentable del Ave Madrid…
Servicio lamentable del Ave Madrid Sevilla, retrasos de más de una hora, no dan explicaciones, una estrella no, menos 10.
Jose Muñoz
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First our train to Segovia was delayed…
First our train to Segovia was delayed and we were given no information about what time it would be departing. We’re told to go up and down and up and down because the staff had no knowledge of where we should be. They were no helpful and very rude too. We were then told it was cancelled and no trains were operating due to maintenance. This was over an hour after our original departure. Shocking customer service.
N/a
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Renfe are a disgrace
Took a 23 minute return trip to Portbou from Figueres. 40 minutes late leaving and 50 minutes late going back. Delays twice the length of the journey. Renfe do not care about service or their customers. They are a complete disgrace
Chris Taylor
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Poor website led to mistakes in the ticket
Checked everything several times before finally purchasing tickets. The renfe system duplicated some of the passenger details incorrectly after the fact. When I contacted them about fixting it, they said it would cost 20 euro to correct it despite my having a flexible ticket. The entire time I was trying to use the website it was buggy and slow, now they try to blame me when their website isn't working.
A. Andrew
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