I did paying huge higher amounts of…
I did paying huge higher amounts of money since the year in 2021 I was renting to this dumb company for the purpose of keeping my own belongings plus trying my very best as well to paying less money every single moment when they were deciding on racing the amount of money. But neither the least I was not enough for them until I was facing difficulties with paying them in the past few days. I did have a lot of equipment from tools, hobbies, furniture and personal items. That this people turned their back up against myself after being paid big huge amounts of money since the year 2021. Now 2026 February this dumb company just reaping me out from my own belongings by putting the unit on auction for just few trash dollars that they don’t need for doing such matter just because they have more of greedy pettiness abusing towards others that are vulnerable in several financial money problems like myself. That I’m basically I’m seeing them stealing from my own belongings for their own greediness pettiness selfishness foolishness for their own self esteem and pride for desperate money at the end by stealing from my own belongings for the manner of the fact truth from their own self interest trash attitude behavior towards innocent customers like myself that deserves full accountability for the years rented for what the heck hell out of meaning having to depend upon such crazy company for nothing else good.
Carlos
They need to Stop coaxing people to…
They need to Stop coaxing people to rent with them with low pricing then raising the rent over 25.00 within 2 months! Care enough about the renters to be able to access gates when they are to have access!! This company caused havoc! Go elsewhere.
Lisa W
Be warned...they will double your rent
Be warned...they will double your rent. Highly recommend that you seek another spot. They even charge extra for 24 hr access. Plus the access app works 50% of the time.Good luck if you ignore my warning.
Paul Musick
Just want to give a shout out to Jaime…
Just want to give a shout out to Jaime at the Midvale UT location. We had a couple little bumps initially, but Jaime went out of her way to help us and smooth our way. I would recommend storage at her location to anyone!😊
Alan
Great property manager named Amy H
Great property manager named Amy H . Very friendly and alway gives you her complete attention. Hard worker with little to know help. A+
Ken Zegarski
Advertised unit pricing is a scam.
Advertised unit pricing is short term. At periodic intervals, company makes large increases in price. They do not show actual prices and it appears there is no end to the increases until you move out.
R H
Rented a 10x15
Rented a 10x15. advertised roll up door. Unit had only walk in door which would not work. When tried to move in and discovered, no way to contact property management and get another unit. The rental process involves foreign agents, is very cumbersome and lengthy. Total resign wreck. Will avoid them at all costs in the future.
Tom Stanion
THANK YOU PUBLIC STORAGE We have been using their premises since…
We have been using their premises since 2019.This Is first time we write to express that they have a client care policy .We want to highlight last year first encounter with the Property manager Chris Anderson @ 2303 west loop south Houston ..Mr Chris showed lots of client care dedication to resolve an issue .Thank you Chris …
John Hachmeh
Very bad service somebody is still from…
Very bad service somebody is still from my unit and I talked to the manager and he said they cannot do anything for it security cameras doesn't work because I talk to them and I talk to the police the police said they are no cameras so this is very bad from them they open they offer security and they don't have any so I think people inside this company they still from the boxes or from the units this is someone who worked inside but policeman really don't know if they will go to investigate any
joe m
All you get from this company is a bill and lots of lies!
My unit has been blocked by snow for 4 weeks. Management claims it will be taken care of 3 times but nothing has been done.
David Pasquino
Customer service
Due to family health issues I was unable to clear out my unit on the 31st of January but was able to on the following day Feb 1st. I understand my contract and was on the hook for the entire month by that time even though it was used only for 1 day. I contacted them to see if they could give me a bit of relief due to the circumstances. I have been a long-time customer of theirs in multiple states and have always been happy, rent has gotten a bit high though. Initially talked with someone who's English was not their primary, I had to ask them to repeat several times and when asked to speak to a supervision they became indignant and after multiple request final conceded and sent me to a supervisor. The supervision said they would talk to a regional manager to see what could be done. No response, called two weeks later and asked for any updates and was told if you don't hear anything then nothing will be done. I do know that going forward I will not be using PS for any future needs. Forget the $468.00 rent, for 1 day, all I needed was a return call to update my situation.
Tom Clauer
I am extremely disappointed with my…
I am extremely disappointed with my experience at Public Storage in Dallas.On January 23rd and 24th, we had a severe snowstorm. Because of the weather, it was not safe to move my belongings on the 24th and 25th. I also work two jobs and return home at 9:30 PM every day, which made it even more difficult to reschedule immediately.My move-out date was January 31st. I respectfully asked the sales associate if I could have just one extra day, until February 1st, to complete my move due to the snowstorm. I was told that if I moved out on February 1st, I would be charged for the entire month. I asked to speak with the Manager or District Manager, hoping for some understanding. Unfortunately, I received the same response — no flexibility, and I would still be charged for a full month.I previously rented with Extra Space Storage in Weatherford, and they provided a five-day grace period even when the weather was clear and sunny. That experience showed consideration for customers.At this location, I felt that customer service was not a priority. There was no empathy or willingness to help during a difficult situation. The staff was not friendly or understanding. When a customer is facing bad weather and personal challenges, there should be some level of flexibility and basic courtesy.This experience has been very frustrating and disappointing. I hope management seriously reviews how they treat their customers in situations like this.
BOB Bhojwani
Unsafe facility in Port St Lucie FL
I recently rented a storage unit at the Port St. Lucie location, and unfortunately my experience left me feeling very unsafe and extremely disappointed.A few days after securing the unit, I moved my belongings in after dark. My unit is on the third floor, and I had multiple trips to unload my van. During that time, I repeatedly encountered a man wandering throughout the building. He was moving between floors and elevators, not carrying anything, and appeared to simply be roaming. Each time we crossed paths, he stared intensely and made me very uncomfortable.At one point, I saw him exiting the women’s restroom, even though the men’s restroom was clearly unoccupied. This added to my concern. For a period of time, he and I were the only people in the building, which felt extremely unsettling.I’ve rented storage units for over 20 years and have never experienced anything like this. Typically, people are there briefly to load or unload items — not wandering around aimlessly after dark.Two days later, I went to the front office to report what happened. Derek and Tim identified themselves as property managers. When I described the individual, Derek immediately knew who I meant and told me he has 24/7 access and is a long-term “resident.” I found that response confusing and concerning, given that this is a storage facility, not a residential property.What troubled me most was how my safety concern was handled. Derek was dismissive, argumentative, and spoke to me in a condescending tone. He did not apologize or acknowledge my discomfort. When I asked about transferring to a first-floor unit for safety reasons, he was again dismissive and unwilling to help or provide any alternatives.Customer safety concerns should be taken seriously, and professionalism from management should be the standard — not the exception. Unfortunately, that was not my experience here.Women especially should use caution when visiting this location after dark and consider bringing someone with them.Overall, this was a very disappointing and unacceptable experience
kimberlyann
Melody the Unit Manager at the 2033…
Melody the Unit Manager at the 2033 Broadway Street, Vallejo, Ca 94589 was amazing and helpful. She is always willing to go above and beyond to assist. The storage unit is always clean.
Tiff Samone
Rockies was very pleasant
Rockies was very pleasant. Respectful and kind. She made day
Keisha B
We had an excellent experience at…
We had an excellent experience at Public Storage on 88 Blossom Hill Road, and it was all because of Roshan at the front desk. He is exceptionally helpful, professional, and patient. From the moment we walked in, he made us feel welcomed and truly valued as customers.Roshan went above and beyond to assist us in every possible way. He took the time to clearly explain everything, answered all our questions without hesitation, and made sure we fully understood the process. He cleared up all our confusion and made what could have been a stressful situation feel smooth and easy.His outstanding customer service, positive attitude, and genuine willingness to help really stood out. It’s rare to find someone so dedicated and kind. Public Storage is lucky to have him!Highly recommended!
GLENDADULAY
Rate hike and poor lot conditions
The recent rate hike was automatically adjusted without our knowing $107.00 to $147.00.Second, this high price does not cover lot maintenance. The condition of the lot is deplorable, snow not plowed, an inch or more of ice in the lot in the rows of lockers, huge piles of snow in front of our locker. It is unsafe to access our locker due to unsafe conditions.There seems to be a complete disregard and lack of concern for our safety. Our locker at, (211 N Elmhurst Wheeling Illinois )the poor conditions began this year and last year since Public Storage took over ownership. The conditions of the facility has presented a safety hazard to our gaining access to our locker.
Cheryl Jasperson Campbell
Horrible Storage
Horrible! Do not use public storage…especially on 484 Sunrise Highway. There is only 2 parking and loading spots and the driveway is on an angle so your cart rolls into th street which was very poor planning. The elevator doesn’t work and when it does you need to wait 7-10 minutes for it. It’s overpriced and very poorly managed. Also when I called to express my concerns on a Tuesday afternoon I was told someone would call me back right away in about 5 minutes. No one called back- and when I called back the next day there was no message - I was told the same thing.
Tammy Grogan
STOLE HUMAN REMAINS, THEFT, FRAUD, DISCRIMINATION OF DISABLED
🚨 DISCRIMINATED HUMILIATED MOCKED DISABLED MAN & STOLE $600,000+ PROPERTY HAVE DOCUMENTATION PROOF REPORT🚨DO NOT TRUST THIS FACILITY. they stole HUMAN RENAINS ASHES I have PROOF of criminal theft, forgery, and discrimination by the District Manager and staff:THEY MOCKED ME: Staff openly laughed at my disability (unambulatory) and mocked my accent during a medical emergency instead of helping.THEY LOOTED ME: I have evidence they cut my locks, entered my unit, and stole silver and antiques before any auction took place.THEY SCAMMED ME: I WON my unit back at auction and PAID IN FULL. They took my money, refused to release my property, and secretly sold it the next morning for just $1,200 (a fraction of its value) to an insider.THEY FORGED MY NAME: The contract has a signature that is not mine.This isn't a business; it is a predatory trap. They destroyed my father's heirlooms and my life. I have filed a police report and am taking them to court.THEY DID THIS TO DISABLED HANDYCAPED CITIZENSTAY AWAY. entire management is corrupt DO NOT TRUST TELL EVERYONE
Michael Tananyan
UNAUTHORIZED $500 CHARGE & REFUSED TO HELP
I do not have a storage unit with Public Storage. In January, I made a one-time courtesy payment for a friend using my card. Her own bank card is the one on file and AutoPay is tied to her account — not mine.In February, Public Storage charged MY card anyway, claiming it was the “last used card.” I never authorized recurring payments, never agreed to store my card, and never consented to future charges.When I contacted customer service:I was repeatedly told incorrect informationThe representative ignored the fact that my card was not the card on fileI was denied access to a supervisorI was told they would not speak to me because I’m not the account holder — despite charging MY moneyI was told to “contact my bank” instead of fixing their mistakePhones go unanswered, chat support is dismissive, and no one takes accountability for an unauthorized charge.This is unacceptable, unethical, and borderline fraudulent behavior. If you ever help someone make a payment here, be warned — they may keep your card and charge it again without consent.I am now disputing this with my bank and escalating further.
Ashlin Weaver
