Customer service lacking
I’ve been a loyal PetFlow customer for several years and originally chose them for their autoship discounts. Even after the discounts were removed, I continued ordering out of convenience and consistency.Unfortunately, my most recent experience changed that.PetFlow entered my shipping information incorrectly, labeling my residential address as a business. As a result, FedEx could not deliver the package. I then had to spend my own time calling FedEx to correct an error that was not mine.What was most disappointing was the customer service response. Instead of taking accountability for the mistake, I was told that “we recommend ordering sooner.” I was on autoship. The issue was not timing — it was an incorrect shipping label created by PetFlow.Mistakes happen. What matters is how a company handles them. A simple acknowledgment and assurance that it wouldn’t happen again would have gone a long way.Because of the lack of accountability, I’ve decided to move my business elsewhere. When pricing is comparable across suppliers, customer service makes the difference.
Nichole Bentley
I love the convenience of Petflow.
I love the convenience of Petflow.
Jenk
Friendly customer service
Friendly customer service! Always willing to help with prompt reply
LING-YU KAN
Reliable
Reliable. Good treat options.
Katherine
It's been a half a month and no product
It's been a half a month and no product
Joseph Harrison
Pet Flow is one of the few places that carries my brand
Pet Flow is one of the few places to carry Fromm which is the only brand I feed my sheltie Frankie. The auto shop is very convenient so I never run out and the price is unbeatable!
ANTHONY HYDER
My girl loves this food
My girl loves this food & has eaten it for years. It was delivered on time, despite our heavy snow. I met the delivery guy @ the doorway & hollered to him to slide the box down the sidewalk because it was too deep for him to bring it to me. He did & all was well.
Dianne McNeely
Helpful data via email
Helpful data via email, however I ( it’s an age thing, I’m 75) prefer to talk to a live person. Why did you change? I do love the convenience of delivery and Fromm dog food
KATHLEEN BLACK
Great Service.Product is great quality…
Great Service.Product is great quality and received order in a timely manner. Thank you
Sherry Harmon
I haven’t received my order yet
I haven’t received my order yet, so I really don’t think I can answer this at this time.
Patricia Sellers
Items delivered when they said they…
Items delivered when they said they would be with no problem.
SHARI SMITH
Box and dogfood bag damaged
Everything came on time. However the box and large bag of dog food were damaged. We had to tape up a large middle section of the dog food.We did end up transferring it into a plastic food bin.
Kendra M
On Time!
It was on time and I was able to track the progress of the order well.
N Greene
Wonderful experience
Always have quality products for us to buy.Always great on the phone if need be.Delivery is prompt.
J.B.
My pharmacy order was cancelled and I…
My pharmacy order was cancelled and I was not notified. Now my dog is late getting her flea-tick-heartworm protection. Have switched to Chewy.
LYNNE GIBSON
Good product and good seller.
Good product and good seller.
SAINGHAY SITH
I only need my auto ship every 16 weeks…
I only need my auto ship every 16 weeks but that in not an option, 12 weeks is max.I used to get the option to reschedule. No I get an email telling me my order is preparing the same day I get an email telling me that my order has shipped.I don't like that.
JEANE HAINS
I always get my product in good…
I always get my product in good condition in a timely manner
Linda Clark
Good price and fast shipment.
Good price and fast shipment.
David Katinsky
Very quick delivery
Very quick delivery - seamless
Mrs Rebecca Johnson
