Great Service
I got a great deal. I got the oneplus watch 3 and the buds pro 3 for €250. They shipped fast (to Finland) and the buds are awesome and the watch is good.
Muma Ou
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Customer Reviews
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60 reviews
I am extremely disappointed with…
I am extremely disappointed with OnePlus India service handling. My OnePlus 9R developed vertical display lines. At the authorized service centre (QDIGI Kalyan), staff accused me of using a duplicate display without proof. Later the claim was rejected citing “Liquid Ingress,” but no internal inspection photos or LCI evidence were shown.The phone has never been opened or repaired. It works perfectly except for display lines. This kind of false allegation and non-transparent warranty rejection damages customer trust.I request OnePlus India to conduct a fair re-inspection and maintain service integrity.
Tushar Kale
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Con Artist's
Con Artist's - Will Hunting OnePlus Support - Cristian,OnePlus Complaints Teamordered a oneplus pad go direct from oneplus, from the get go was incredibly laggy and kept freezing. Spoke with oneplus who ordered me to send it back to them which i did...4 weeks later they emailed saying there was a fault (in this brand new 1 month old tablet) and they will "fix it" 5 weeks later was sent same tablet back, low and behold, freezing every 5 minutes switching itself on and off. Called them again and guess what, they want me to send this back again, at this point they've had it to fix longer than i've used it and now they want it back again instead of sending me a new one, nah!For the love of god, do not buy Oneplus products (never settle hahahaha laughable) they send out faulty products and its a NIGHTMARE to get them to sort.Weeks for replies in emails, bad slow and terrible products.Stick with google or Samsung who sort issues within 24 hours
Adam Hopkins
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Terrible Customer Service
Don’t be fooled by the marketing. OnePlus claims the Watch 3 has an IP68 rating, meaning it should be fine for swimming. In reality, the water resistance is a total scam.I used my watch during a run in heavy rain, no pools, no diving, just normal outdoor use. The watch failed immediately. When I sent it for repair, OnePlus Support told me my warranty is VOID because of "liquid damage."How can a watch marketed for fitness and swimming be "voided" by rain? Their Terms & Conditions (Point 7.1) are designed to trap you. They claim "exposure to liquid" is a misuse. If that's the case, the IP68 sticker on the box is a lie.To make matters worse, they want to charge me a £30 "rejection fee" just to send my broken, defective watch back to me. This isn't just bad quality; it's the worst ever customer service.STAY AWAY if you plan on actually wearing this watch outdoors. It’s a "Meda in China" disaster that can't handle a drizzle.
Gisselle Bidel
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POOR
I have a One plus tablet which was fine initially then it began to lock up occasionally and now it locks up daily.Update: 26th February 2026Received, from One Plus, a website link which of NO use as it does not support the tablet I have.
Av Harrar
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Customer don't know what they are doing
I ordered a smartwatch and never got delivered. Mailt around for more then 3 weeks and still no solution was provided like a refund or new product was send. OnePlus customer support only wants a police report that the package is stolen, but here in Europe that is unlawful because they have to prove that you did receive it if they think you are lying. Now I have reported as fraude because they took my money and didn't give anything and given that as police report number. (This was suggested by my local police authorities).I just find it sad that company that deliver pretty good products has this low quality customer support. It feels like that they don't care about there customers.Update 1: The mail that I received from Oneplus customer service is just normal case. They don't do anything with this complaint. And they said in there response that they are "customer-oriented company", but there just not if they don't do anything.
Dean
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Do no use OnePlus trade in
The technology on the OnePlus Nord 5 is excellent. However, by association with their trade-in service and world business srl (also trading as Mondo Affair) they nearly received a 1 star rating. OnePlus need to remove association with the company they use as part of their trade in programme. They are completely missing leading the consumer. The consumer does not have a leg to stand on either. I was offered EUR189 for my device. My device is new. Did not have a single mark on it. They claim there were signs of use. They do not clarify where exactly the signs of use are. They refer to the photos even though they show no signs of use. I was expecting there to be no issues given the quality of the device I was sending.I honestly think they are chancers and disingenuous. It's a complete scam.It reflects poorly on OnePlus for their choice of partner.The customer service people for OnePlus are responsive. However, they claim it's not their problem to solve. I submitted a complaint and escalated. Currently awaiting reply.
RG
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I bought OnePlus pad go 2 and was…
I bought OnePlus pad go 2 and was faulty from the factory.I sent for repair. It's been one month since they received and they didn't repair yet.They are claiming that don't have the parts to repair.I believe that one month was very reasonable to get the parts.So far no one can say when they will repair the device. Probably will take a very long time to get repaired.I got in touch with OnePlus 2 times to find a solution so far no luck.I didn't got any answer from them.Big mistake buying from them.for sure I will not buy again from themVery bad experience
Andrei
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Terrible customer service.
Terrible customer service.
Taryn Price
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Worst and very disappointing customer experience
I ordered a brand new OnePlus phone and even paid for priority next-day delivery — the most expensive shipping option — expecting secure and professional handling. Instead, the packaged arrived damaged and the phone arrived with the box seal already broken. I never opened it because I couldn’t trust that the device hadn’t been tampered with.What followed was over two months of delays, unclear processes and poor communication. Rather than offering a simple replacement (which should be standard in this situation), I was repeatedly pushed toward a refund, leaving me without a phone for weeks despite having already paid in full.For a premium brand, this service is unacceptable. A broken seal on delivery should have been resolved quickly and professionally — not turned into a long and stressful experience for the customer.
Andrea L Gonzalez
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Shameful trade-in process
I purchased a OnePlus 15 to replace my Google Pixel 6 pro. The new phone arrived, quickly and efficiently. The phone is wonderful, just as expected....but the issues around trade-in ... Unbelievable First the trade in partner had no record of my trade in, despite me sending them the OnePlus invoice clearly showing it. Eventually OnePlus customer service got them to accept it My phone was in perfect working order, had spent it's entire life in a tuff case so had zero wear and tear, no scratches, nothing. Working perfectly no issues. I sent it off property wrapped in layers of bubble wrap, in it's tuff case, in a protective box. A week later I received an email saying my phone had a defective screen. No proof, no evidence, nothing just a statement. They were then asking me to supply mailing labels so they could send it back. I have traded in phones many times and never had any issues at all, Samsung, Google, even Blackberry. I am waiting for OnePlus customer service to get back to me, but I am at this point completely put off the brand . What a shamblesUpdate 18th February 2026- the trade in partner has forwards an image showing a few pixels in a corner not working. Something that wasn't there when the phone was mailed to them. In fairness maybe the damage occurred in transit, however the description of Defective Screen phone not operable is just not appropriate. Spoken to OnePlus customer service and told them that I expect them to get my phone back to me safely and at zero cost to myself. With all this shambles, my faith and belief in OnePlus is gone and over. So sad as the OnePlus 15 I now have is a good phone. Watch this space...... Update 20th February 2026 - today I received an email from OnePlus customer service saying they had no record of my order. Odd really as the person I spoke to a few days earlier had called the order up on their system. It's clear the customer service part of the company have no idea what they are doing. So I wipe my hands clean of OnePlus and I suggest if you are reading this you do too. I would give them zero stars if I could. It's a real shame as the phone I bought is a joy to use. Update - Have spoken to Oneplus as I tried to raise the payment to their partner but my banks system wont let me, as the business address is in Italy, but the bank details are in Lithuania and their scam checking system won't let me raise the payment. I have now asked (told) oneplus that they must get my phone back safely as I cannot and that they cannot simply pass this off as an issue of a third party. Its getting serious now as my property is technically "kidnapped". As a side note they also had two cases in their system on this so the issue was running around the houses internally it seems - hence the email i received. Watch this space......Final outcome - OnePlus have completely washed their hands clean of this issue as they seem to have done in all the other cases on this review site. My recommendation is to completely avoid OnePlus. They obviously don't value customers as they say otherwise they would have resolved and changed this inoperable trade in process
Robert
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Very helpful customer service
Very helpful customer service. I ordered an item which I didn't need, my mistake and they were very understanding and followed up by emails until the situation was resolved. My family and I all have OnePlus phones and tablets and work perfectly. Maybe they are improving after some poor reviews.
Maureen Woodard
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trade in scam
They're in business with mondo affari an italian business running a trade in scam for oneplus's UK customers (I don't know if it's the same for other countries). They're not giving a fair price for the phone and then trying to charge you to have it sent back. Don't fall for this like I did.The customer service will not lift a finger about this issue despite it being their fault.
Ben Rogers
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ONEPLUS WATCHES
ONEPLUS WATCHES. BEWARE. Read This Before You Buy.1. The OnePlus Watch 2 comes with 32GB of storage BUT there is no way on their OHealth app to load your own MP3 music files onto the watch. You can only download music from subscription services such as Spotify etc. 2. You can only connect one Oneplus watch at a time to their app. If you want to pair another you have to factory reset the other watch before being able to connect the other watch. UNBELIEVABLE !!!!! How stupid is this.I will be returning my purchase immediately.
Stuart Cuthbert
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Responsive customer service On the verge of a scam
I was going to buy a phone from this company with the option to trade in my old phone.My Pixel 9xl Pro phone was in excellent condition and was valued at 380 euros.I received an email that my phone was rated category B and would be priced at 160 euros. I had to agree or return it for an additional 27 euros.After you, it was clear to me that it was not worth doing business with OnePlus.I returned them a new phone and had to pay 20 euros for shipping my old one, but another problem awaited me.When returning their products, it's been more than two weeks and I still can't get my money back.
Kunde
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Customer service can't handle mild conflict
Bought a tablet, was given a quote for a trade-in, sounded good. Tablet ships, then I get an email cancelling my trade-in saying they can't ship from my location. I tell them they have no problem shipping *to* my location so the mail works both ways. Customer service goes silent. I receive my tablet and immediately request a return mailing label, and get one. I ship the tablet back (via FedEx) and tell them to refund me immediately. No answer for 4 days. We'll see what happens when they actually receive my tablet back.Up until there was a problem the customer service responded within 24 hours. Now that there is a problem (and they have my money) nothing.
Steven V
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Do not ever buy anything from these…
Do not ever buy anything from these criminals. Returned defective crappy phone 6 weeks ago still waiting for refund. Zero communications. I have to message these people daily and there are no updates. Pathetic
feg sanchez
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I purchased a Oneplus 15R and sent my…
I purchased a Oneplus 15R and sent my Oneplus 13 as part of the trade in service, the previous year i done the same and they classified my phone as Grade C which was incorrect but i let it go, this time before i posted my phone i got it professionally inspected at an electronic store who classified it as Grade A used, so i posted the phone, can you imagine my dismay when Mondo Affari who are the trad ein service Oneplus use contacted me to say my phone is classified as Grade C again and offered me €176, i refuted this and put in a complaint but they will not budge on this, so i cannot stress enough do not send your phone to Oneplus as part of a trade in, they will only try and scam you, my oneplus 13 is in pristine condition and as i said it was classified as Grade A condition after i paid to have it professional inspected at an electronics store, so in future i will just sell this phone myself , under no circumstances use this service, they are scammers.
Jonny L
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OnePlus support is very poor. Don't buy from them
I ordered a OnePlus 15R. It was sent via royal mail but did not arrive. Once OnePlus eventually agreed it was lost in transit they then they told me that the phone and case were out of stock. They had no idea when they could supply my order. They offered no compensation. Only refund or wait. For someone who has purchased 3 OnePlus phones I am very disappointed with their support, concern and interest. I suggested an alternative solution but they simply said no. Wait or refund. It's been almost 8 weeks since I ordered the phone.Added after OnePlus replyYour reply says I should see the email sent to me. I have had no additional emails from OnePlus. So your reply is to try and make it seem like you are taking interest in my complaint and you are actually doing something. You are not taking my complaint seriously and don't try and cover this up.
Coromandel
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Defective OnePlus Watch 3
I bought a OnePlus Watch 3 and it came out defected out of the box (line in the screen). I returned it the same day and it's been 2 weeks but still they don't provide me any information regarding the replacement and just tell me different things each time. Bullshit company.
Hamza Tahir
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