DO NOT BUY ANYTHING FROM HERE
DO NOT BUY ANYTHING FROM HERE, THEIR SUPPLIES ARE TERRIBLE AND THEY ARE SCAMMERS. YOU HAVE NO RIGHT TO RETURN THE PRODUCT. THEY KEEP STRINGING YOU ALONG.
kenan kilic
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Customer Reviews
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60 reviews
I purchased a blender on the 13Feb
I purchased a blender on the 13Feb, the blender cost $59 and the shipping costs $19. My first email on 15Feb to inquire of progress was ignored. On 16Feb they created and forwarded a manifest for the item to Australia Post. Which is digital shipping information being given to Australia Post, so a label for shipping can be created. No exchange of the physical package happens at this stage. My second email was on 18Feb, to ask for progress as they’d been no updates. At this stage in a very short email I was told the item had been shipped, they told me a manifest meant the item was forwarded to the postal service. When I told them that I’m very aware of shipping jargon in the third email, then they sent me a confirmation of the manifest being created and told me again that the item had been forwarded to courier company and that it was in Australia post sorting centre. Now I’m aware from the documents and online tracking system that I’m being lied to, but to investigate further I contacted Australia Post, they confirmed what I was saying, that the item had not been given to Australia Post yet. Today is 19Feb, I’ve emailed for the fourth time, I’ve requested a complete refund, because firstly they have not shipped the item using the $19 shipping fee. The product is being shipped from Victoria, Melbourne and I live in Sydney,NSW, so there’s no overseas shipping, this is all happening within Australia. And secondly they’ve lied to me repeatedly. This company is not honest or reliable, as a matter of fact they are down right deceitful. And I have no confidence in them supplying a product of good quality.
Neera Kant
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Still waiting 2 months for refunds
Saw a TV ad for Nutribullet RX and ordered on line, but received a lessor machine, sent it back and ordered the correct model thru customer svc. Product arrived and was too heavy and took up too much counter space, and when I called about my refund for the first machine I was told it would take two weeks to process the return and then another month to be issued a refund. Sent the second machine back also on 2 Dec, now 22 Jan and still waiting on any refunds. What a bad business, with lousy customer service.
Thomas Thomas
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Unbelievable bad service
Unbelievable bad service and the quality of product. Nutribullet Ultra broke after 4 months. Now in service for one month. Still waiting.
Gedas G
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Worst product quality ever!
Worst product quality ever!
Max M.
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NutriBullet broke after 3 days; still waiting for a real response 30 days later
Received a Nutribullet Ultra that stopped working after 3 days. Contacted customer support but they essentially ignored me. They constantly reply with "you should get an email in the next 2/3 days" but of course, this never happens. I've been calling and emailing for the past 30 days and have yet to receive any real, actionable next steps from Nutribullet. Initially I was happy for a repair or exchange, but at this stage I just want my money back and to forget about this whole disastrous situation. ***In response to Nutribullet query about the order number, here it is...HYCNL18406420****
David Gordon
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Product is only 3 years old and plastic…
Product is only 3 years old and plastic gear has broken. I'm told I'll have to replace the whole thing for a small plastic gear breaking when the machine is still functioning fine. Also when emailing I was given no extra info other that 'sorry you will have to buy a new one' very poor customer service
RM
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Wish I had read the reviews - buy a Ninja blender
Wish I had read the reviews. I’ve had nutribullet for years. Just ordered a new one (probably about my 7th over 10 years) on reflection not a great lifespan per blender. Normally buy from Argos or Currys. This time went direct to Nutribullet as had a 10% off voucher. Ordered the next day delivery. Had to phone them as did not get delivered next day. Was told “warehouse has let them down” will definitely arrive tomorrow. Day three and got an email saying will be delivered and it’s with Evri. Wasn’t able to track on the link so I emailed Nutribullet. They gave tracking number and said it was confirmed out for delivery today. Waited until about 5pm and decided to look at the Evri tracking which said it had been received but not out for delivery. Shocking company. I have emailed them requesting a refund. I will buy a ninja blender and see whether they are better.
Graham Holden
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Warning !!!
Warning !!!I ordered a blender "ultra" and several spare parts/ bottles. Package never arrived (prepaid). Customer service don’t answer emails / phone calls / instagram messages.
Martin
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Extremely bad quality and service
One star is for the product WHEN it worked. Nutribullet Ultra blender was perfect for my daily smoothies, and I was very careful to follow the instructions (there is a lot!), but after less than 6 months of use it started smelling burned when using it.Wrote nutribullet and they asked a lot of questions, a lot of them was also repeated. It felt like they offered customer blame instead of service.I had hoped to get it fixed but it broke 3 weeks ago, and I'm not any closer to get a refund.A broken machine that has been used following the instructions and is less than one year old should be a very simple case of a replacement /refund, but apparently HQ need to think about it for a loooong time.I will not buy Nutribullet again!
Karina
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Nutribullet 900 - order missed whilst holding my money
Placed an order for a Nutribullet 900 on the 8th July for next day delivery (after 8pm and so would've expected it today, 10th as was after their cut-off for true next day delivery).Called today 10th July to receive an update on order progress only to be told that the website "let me place an order for an out of stock product and that it wasn't available". A replacement product (identical model but different colour) was offered which was fine.What was not fine, however, was the way the sales rep spoke to me regarding the error on their end which he was completely oblivious to until I mentioned it. He suggested that they received "thousands of orders a day and cannot possibly keep up with them all". Baring in mind this company has sold over 50 million products according to their website. So they would've kept my money and me in the dark and i'd be none the wiser?The rep seemed okay with letting me wait in perpetuity for an item that was never going to come, with no method their end to have discovered this issue - the rep was unaware of the situation until I told him and downplayed the situation; acting like it was fine. I asked if the rep would be able to provide a partial refund as a good will gesture and was flat out told no. I will be placing an order with another reputable brand who will be able to fulfil my order or at the very least inform me if my order will not be processed.Expected more from this company, unfortunately, and will not be using them in the future.
Joe Clark
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Don't order from their website
Don't order from their website. The discount code does not work that they promise. Their support is so slow that it has no use communicating with them. Also they don't read what you ask them, it seems their only objective is to wait so long that the problem will go away.
Ebo Eppenga
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Ordered a Nutribullet cup, Misleading Productpage, Slow Support, and a Broken Return Process.
Ordered a Nutribullet cup, but the product page failed to mention it was for a different model. When I contacted support, they took nearly two weeks to respond, only to give a generic answer that put the burden on me to return it. Their own site claims the return label is in my email or account, it’s in neither, and now I risk missing their 30-day return window waiting for another slow response. Feels like a deliberate tactic to avoid refunds. Won’t be buying from them again.Update after response from Nutribullet:Dear Nutribullet Team,I appreciate your reply, but your statement does not align with my experience. The product page for the cup I purchased did not clearly specify that it was for a "Blender Combo" model—it only mentioned "Nutribullet", I have screenshots of the webpage that as of time of writing, still show just nutribullet. As an owner of a Nutribullet, there was no reason for me to doubt its compatibility. If the correct model had been clearly stated, I would not have made the purchase.Additionally, your delayed response left me with little time to navigate your 30-day return policy. And despite your claim that the return note should be available in my email or account, it is in neither place, making the return process unnecessarily difficult, not even the order is in my account.Given that this issue stems from a lack of proper labeling on your website, I expect a full refund, including the original shipping cost, as well as a prepaid return label to cover the return. This is the fair resolution, as I should not bear additional costs for an error caused by incomplete product information.Please confirm how you will proceed.Best regards,Allan
Allan
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No Contact Information Provided
I wrote a review here on January 8th, and as you can see from their reply, they asked me to share my order details and contact information. However, they didn’t even provide any contact information for me to use, leaving me with no way to proceed. I searched online and found one service email. I sent them a message, but now they’re telling me to contact my country’s email support, something I’ve already been doing for nearly two months with no response. This is absolutely unacceptable customer service. I’m honestly at a loss for words to describe such a lack of professionalism.
Estela
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Absolute garbage
Absolute garbage, none of their blenders can even mix Ice cubes.
Joe
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Do not buy
Do not buy - Nutribullet Original 60.It exploded in my hand, as I wrote here 17 Oct. Friends and colleages has encouraged me to post and warn again, based on looking at how my hand has changed after a deep, deep cut (12 stiches at the emergency department) and never will be the same again.
henriette kronborg
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Nutribullet Slow juicer
I made celery and apple juice and pulp gets stuckUnfortunately, extremely disappointed that I have bought a slow juicer from Nutribullet. I advise Nutribullet to develop more juices because juicing should be easy these days. IIf I compare with others, then I have a very small and significantly cheaper (about 550 SEK) travel juicer that does a better job than the one I just got. Nutribullet Slow juicer is expensive, complicated and time-consuming. Absolutely not worth almost 2000 SEK.The Nutribullet juicer is not useful. If you read the information then it is missing correct info. Do not buy Nutribullet when you want to make juice from greens. Customer service do not take return eighter because I have used it once. I only use it once a day for morning juice and it can’t even handle it. Never again and customer service is really annoying and they don’t care!Disapointed that I wasted money :(!
Maris
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Wish I had read the reviews before…
Wish I had read the reviews before buying .. only had a few months and it’s terrible they keep sending new blades but it’s not the blades it’s the machine .. I only use it once a day for a protein shake and it can’t even handle it .. never again customer service is really annoying I have sent pictures and they don’t care !!!! 😡😡
louise underwood
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Fantastic
Fantastic. Use it daily. Sold my Vitamix because I prefer this.
Colin O'Neill
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Prone to overheating
Be prepared to stand and wait 15mins for it to cool off, if you give it more than it can handle, like thicker smoothies.
Kenneth
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