I CANT CHANGE MY AGE
NINTENDO SUCKS I CANT EVEN CHANGE MYY AGE WITHOUT TAKING 80 YEARS JUAT MAKE IT SIMPLER NINTENDO!!!!!YOU SUCKI HATE YOUYOUR TRASHI WASTED 2 HOURS TRYING TO CHANGE MY AGE!!!!!!
Krish Nair
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Customer Reviews
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No refunds on the eshop
No refunds on the eshop, ever. Not even within a 14 day timeframe while total playtime for the title is still very low. The EU and other governments need to step up and combat this sheer ignorance towards customers by further strengthening consumer protection laws. Everyone deserves the right to a refund.
ST
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Should we really call the new console a next gen?
Should we call the new console a Switch Premium or a Switch 2?? Worthless console without games, oh... we got overpriced remakes
Hb - Dns
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If I could give 0 I could
If I could give 0 I could. I god damn love Nintendo. I love switches, the games, wiis, but they are so greedy. I got a switch two for my birthday, but because it had a faulty broken cartridge slot (which is Nintendo's fault for not being able to build their own consoles) we had to wipe save data and send it back and get a new one. That's fine, right? Wrong. Because Nintendo didn't give us a warning, and are too scared I might trade between myself, I didn't transfer it back, because I thought as every other game, Zelda totk, etc... is backed up to the cloud, I thought Pokémon would be. So I lose over 400 hours, a lot of shiny Pokémon including a shiny rayquaza, a lot of legendaries and a lot more. Lazy company, do better.
A Human
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Horrible Customer support!!!
Horrible Customer support!!!I preordered Dispatch when I saw it was going to be available to the Nintendo Swith 2. On the day the game was released I learned online that the Switch 2 version of the game was heavily cencored accross all regions to conform to Japanese regulations.This was not mentioned by either the developer or by Nintendo in any of the promotion they did for the game and as soon as I found out I requested a refund, following all the hoops they make you jump through to submit a request. Note that I never even booted up the game nor do I ever intend to. I was tricked into buying the game and want a refund so I can buy the uncensored version in another console that does not compromise the original view of the creators.It's been almost 3 weeks and after a first reply stating that the case was being escalated to their "dedicated team" I have received no new information, I have followed up 3 times and still no reply. It feels like they are waiting me out to see if I give up.Long story short, never again will I preorder with Nintendo. Even If I get the refund, I will wait for the games to come out and for Switch 2 specific Reviews before buying anything they sell.It's like they say : "Remember, NO PRE-ORDERS!
Herminio Braz
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Nintendo customer support page is ass
Nintendo customer support page is straight buns and they make you click 100 buttons just to to you we won't help I bought a 60£ game and it couldn't download and i tried to get help and nothing came. money well wasted.
Hilary Sawers
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Poor quality
Poor quality
Dean Merkel
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Quick to take your money, non-existent with customer support
Getting Nintendo Switch to actually support you (as a customer) is a total nightmare.I accidentally bought Mario Kart for a birthday party specifically to run a 4v4 setup across two consoles. Nintendo does NOT make it clear that you are capped at 2v2 per Switch in local wireless.The contrast in user experience is insulting.Purchase was super easy. They’ll take your money at a premium price point in a few minutes with just a few steps to checkout.For customer support, I had to jump through endless hoops just to submit a refund ticket.And there was no follow up. They haven't even replied to my ticket.They are happy to charge "Nintendo brand tax" prices, but apparently, that doesn't cover the cost of a basic customer service department. If you have an issue, expect to be ghosted.
Jett Bryan
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No refund policy on a game that doesn't work
Bought football manager 26 mobile, the game crashes constantly, contact Nintendo for a refund, they ask me to turn the console off and on, update, and uninstall and reinstall the software. Already done these steps, its just a game that doesn't work very well...
Alexei McCarthy
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The BS your going to face with nintendo
Trying to create a nintendo account is like speaking to the dumbest person you have ever known. Why are you telling my password is incorrect when I put the exact password with it written down and put correctly? Speaking of nintendo again with their mundane and money hungry practices such as asking for 90 dollars for a older updated game and requiring a credit card for nintendo online gift card with money in it. The process for creating an account and trying use a nintendo online is like speaking to person that is both deaf and blind. Since you would get no response and dead silence. Speaking to wall is more efficient than getting help with nintendo. So note this when dealing with nintendo just don't with their long and unnecessary complex account creation. So please do not trust nintendo with your money because you are better off trusting the money off to a stranger than nintendo. To end this off please I beg you give a nintendo a bad review due to their annoyingly buercractic system that is worse than the DMV and please support the people in strife with nintendo and with their practices.
Naman Bhakta
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I don’t see why everyone has terrible…
I don’t see why everyone has terrible reviews on the best games company ever like Xbox is better I’ve had a Wii,3ds and Nintendo switch and I have never had any problems it’s great and this for my gratitude to Nintendo plus the amount of games are lovely I’ve played games not even made by them on Nintendo switch
Eric
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Worst game company ever. Too greedy af.
Literally makes the worst games and awful gameplay experience.
Ashley Nail
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We sent in a Joy-Con for repair due to…
We sent in a Joy-Con for repair due to a known defect for the Nintendo switch 2. After waiting almost a full month, we received it back in the same broken condition, with no repair completed.This was incredibly upsetting for my child, who is autistic and struggles with big emotions the anticipation and disappointment were devastating. Waiting that long only to have nothing resolved is unacceptable.What makes this worse is that this issue is widely known, yet customers are still left jumping through hoops for a basic fix. The lack of clarity, follow-through, and empathy in this process is extremely disappointing.Nintendo can and should do better, especially when families are involved.
Jasmine Nicole
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Refused refund for accidental double purchase
Nintendo claimed that a DLC purchase on a parent’s account would be available for use by child within the same family. In practice this did not work, which led to a second purchase of the DLC on the child’s account. Nintendo then refused to refund the initial purchase of the DLC content which remains unused. This was despite the error being noticed quickly and the request made using Nintendo’s own email template. They do make it clear that there is no right to a refund, but it does feel like a needlessly tight policy, and the customer service representative was oddly rude about it.
Gary Ewing
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Nintendo
Nintendo, get out of my world! From now on, I'll only consider buying PC games and will never buy games from Nintendo again because Nintendo games are ridiculously expensive.
怒易 看不見的屏障
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Greedy business model
It feels unreasonable to first buy a Nintendo Switch, then purchase a game, and on top of that be required to pay a monthly subscription just to play online multiplayer.This comes across as greedy and unnecessary, especially when the same games can be played online for free on PC and mobile platforms.This business model makes me reluctant to buy any more Nintendo products in the future. If you want to play multiplayer without additional subscription fees, PC seems to be the last platform where customers are not charged extra.
villads-nilfiskerhotmail.com
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I don't recognize you, you changed.
I am severely disappointed in the decisions and actions taken/made by Nintendo in the past few years, no improvement, constantly getting worse and doing immoral things and becoming actively hostile towards everything and everyone and abusing their position.You aren't the Nintendo of our childhood, I don't recognize you any more."I'm not angry. I'm just disappointed."
Chris
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Nintendo switch 2 sucks
Nintendo switch 2 sucksnot every game is on Nintendo switch for Nintendo 64 not allon a Nintendo switch 2 it came a GameCube not all the games are therenot all the Game Boy games are on the switchseems to me that they're missing a lot of game titlesaccessories are overpriced
Einn Moore
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Nintendo is going fully techno-feudal
THE most awful customer service experience I have ever had, their terms and conditions contradict their information on the receipt of the email in the EU branches of the company, stating you are eligible for a refund up to 14 day after the purchase but when you contact support to request this they state it's not possible. There is no customer service phone number, there is no compensation for the mistreatment of customers, and more, they actively steal money from your bank account without any accountability by employing unlawful practices. For instance last year without my wanting I was offered nintendo online service for free, didn't use it, didn't care, and what happened after those months were up? I was charged automatically for 3 more months, with no way of getting my money back, with no way of talking to real people, just being passed around from incompetent person to incompetent person via email constantly. The Europe branch has no active call center, no complaint line, nothing. It's honestly embarrassing for such a large global company to run like a mafia, and the customer is powerless to do anything. I will never be giving money to this company again, the nintendo switch is officially my last nintendo console and every game I purchase from now on will be a second had physical copy, they won't see another dime from me and lost a milti-decade long customer with these unlawful and despicable practices. Good riddance.
Pedro Moreira
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I like NINTENDO.
"Quote".: (Direct Shipping): Official support states that there is no delivery on Saturdays or Sundays. This is usually true for the USA, but even in Germany, Saturday delivery by Nintendo itself is unlikely.Amazon & other retailers:Standard Shipping: Often only weekday delivery, but the shipment can be dispatched on Friday and arrive on Saturday.Express/Premium Shipping: Sometimes there are options for Saturday delivery, but this must be explicitly selected and costs extra (e.g., with Amazon Prime and its specific service).DHL: DHL delivers on Saturdays as standard, but the online shop must choose the shipping provider accordingly and offer the option.Conclusion: If you want fast delivery, carefully check the retailer's shipping options; Saturday delivery is possible if the retailer offers express shipping or if standard delivery is dispatched on Friday, but it is not guaranteed. | Well, I ordered on Tuesday evening, with two packages, each significantly exceeding the €80 and €500 values. "Free instant delivery" within 1 to 2 days is advertised. The tracking code isn't working. It's now Sunday. No confirmation email for anything, except that the package couldn't leave the shipping depot, and even that was only on the website... The prices for the games, most of which are digital-only, are ridiculously low compared to reputable Amazon sellers, and they're not even physical copies. I compared it to importing a Switch 2 controller from England on Amazon, which was supposed to take at least four weeks for shipping... it arrived in just under three weeks. And that wasn't even express shipping. The Switch 2 is supposed to be "shipped" directly from a depot in Hamburg to Munich in 1-2 days?! Maybe slightly Cringe. And of course, the thing doesn't have an OLED display, so the scam can really pay off. It's bad enough that the console is, to put it mildly, technically lagging behind for more than half a decade, outdated or even worse than current standards. But hey, there's a silver lining, at least. The key fob that was supposed to be included free with the purchase of 500 platinum coins... It's already arrived. Now I have a fob that's not worth €3, but at least I don't have a €470 console. The fob, by the way, came from Berlin. That's about the same distance: six and a half hours by ICE train from Munich's main/Central Station. Miracles do happen... A slight wince of vicarious embarrassment, not to say miserably incompetent. That should be the company's guiding principle. Those who are greedy and don't deliver should be eliminated. :)
Mr. Anderson
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