My online return was received on Feb 3rd. I was told I’d have an update by yesterday, but I haven’t heard anything. As a long-time customer, I find this delay and lack of communication unacceptable.If you purchase from them online, prepare for frustration. It takes forever to receive your items, and even longer to get a refund. This is the last time I will be shopping at Neiman Marcus.
My online return was received on Feb 3rd. I was told I’d have an update by yesterday, but I haven’t heard anything. As a long-time customer, I find this delay and lack of communication unacceptable.If you purchase from them online, prepare for frustration. It takes forever to receive your items, and even longer to get a refund. This is the last time I will be shopping at Neiman Marcus.
I have shopped all Neiman Marcus Department Stores in Southern California from San Diego, Newport Beach, and Beverly Hills in search of exceptional optimal customer service. I must honestly report that although most sales associates are well-trained in providing pleasant customer service, no one had provided me with extraordinary superior customer service than a very charming and gracious sales associate in the Mackenzie-Childs Gift Department at Canoga Park Neiman Marcus named: Tiffany. She overshined all with her genuine kindness, professionalism, charm, and her williness to go "Above and Beyond" to give her customers an overall top-notch "Class A" shopping experience! I have searched all Neiman Marcus in Southern California to find outstanding customer service and I found it from Tiffany! She gave me what no other sales associate in Southern California provided me, that one-on-one personalized attention that made me feel "Welcome" in the store as well as recommendations and suggestions on purchasing my items. I live in Rancho Cucamonga and I drove to the Canoga Park Neiman Marcus Store to return two beautiful unused Christmas Tree Skirts which were purchased on sale. But after returning, Tiffany suggested that I should just hold on to them for the next Christmas Holiday to avoid paying full price in the upcoming holiday season and she was abosolutely right, so after returning them I purchased them back the same day! Now if that isn't great customer service than I don't know what is! I am now going to be a regular shopper but only at the Canoga Park Neiman Marcus Store because I've found the "Crème de la crème" as far as sales associates go. TIFFANY IS THE BEST!!!
I have shopped all Neiman Marcus Department Stores in Southern California from San Diego, Newport Beach, and Beverly Hills in search of exceptional optimal customer service. I must honestly report that although most sales associates are well-trained in providing pleasant customer service, no one had provided me with extraordinary superior customer service than a very charming and gracious sales associate in the Mackenzie-Childs Gift Department at Canoga Park Neiman Marcus named: Tiffany. She overshined all with her genuine kindness, professionalism, charm, and her williness to go "Above and Beyond" to give her customers an overall top-notch "Class A" shopping experience! I have searched all Neiman Marcus in Southern California to find outstanding customer service and I found it from Tiffany! She gave me what no other sales associate in Southern California provided me, that one-on-one personalized attention that made me feel "Welcome" in the store as well as recommendations and suggestions on purchasing my items. I live in Rancho Cucamonga and I drove to the Canoga Park Neiman Marcus Store to return two beautiful unused Christmas Tree Skirts which were purchased on sale. But after returning, Tiffany suggested that I should just hold on to them for the next Christmas Holiday to avoid paying full price in the upcoming holiday season and she was abosolutely right, so after returning them I purchased them back the same day! Now if that isn't great customer service than I don't know what is! I am now going to be a regular shopper but only at the Canoga Park Neiman Marcus Store because I've found the "Crème de la crème" as far as sales associates go. TIFFANY IS THE BEST!!!
I purchased a pair of earrings--quite expensive. They broke on the first wear. I called NM. No exchanges. To return, they'd charge me $10. Let the buyer beware.
I purchased a pair of earrings--quite expensive. They broke on the first wear. I called NM. No exchanges. To return, they'd charge me $10. Let the buyer beware.
This was the worst possible way to lose customer trust. On December 21, I was charged on my Amex for an order that the company claims was placed on October 11. I did not place this order. I only added the item to my cart and never completed checkout.What’s more concerning is that I cannot find this order anywhere. No order history in my account and no order confirmation email in any inbox. Customer service said they could see the order in their system, but they were unable to explain how it was placed or provide any proof that I authorized it.I asked for an investigation, but they could not give a concrete timeline for when this issue would be resolved. Being charged for an order I didn’t place, with no record or explanation, is unacceptable and seriously undermines trust.
This was the worst possible way to lose customer trust. On December 21, I was charged on my Amex for an order that the company claims was placed on October 11. I did not place this order. I only added the item to my cart and never completed checkout.What’s more concerning is that I cannot find this order anywhere. No order history in my account and no order confirmation email in any inbox. Customer service said they could see the order in their system, but they were unable to explain how it was placed or provide any proof that I authorized it.I asked for an investigation, but they could not give a concrete timeline for when this issue would be resolved. Being charged for an order I didn’t place, with no record or explanation, is unacceptable and seriously undermines trust.
They never have anything in stock! Not even on the freaking website! I always get gift cards for here but there’s nothing to do with them!! Waste of money and useless for gc
They never have anything in stock! Not even on the freaking website! I always get gift cards for here but there’s nothing to do with them!! Waste of money and useless for gc
Did not process a return in their stated timeframe of 10-14 business days and refund could not be tracked other than via long tedious chats. Poor customer service in-person at the store with sales associate with little knowledge of products and unhelpful attitude. Used to be a great store so sad to see.
Did not process a return in their stated timeframe of 10-14 business days and refund could not be tracked other than via long tedious chats. Poor customer service in-person at the store with sales associate with little knowledge of products and unhelpful attitude. Used to be a great store so sad to see.
I am writing to formally complain about my recent experience with Neiman Marcus customer care regarding my online order.I placed an order through the Neiman Marcus app and called the customer care department approximately five minutes later, while the order was still processing, to request in-store pickup at the Westchester Mall location. The agent I spoke with confirmed that the order was changed to in-store pickup and assured me it would be ready the following day.The next day, I received an email stating that my order had been shipped. I immediately contacted customer care again and was informed that there were no notes in the system reflecting my prior call or the requested change. This indicates that the agent I initially spoke with either failed to document the call or did not make the change at all, despite explicitly confirming that it had been done.I requested that a manager review the original call, as I was told all calls are recorded. No review was performed, no resolution was offered, and I was simply given a case number. This response is unacceptable.For a company of this size, the lack of proper documentation, accountability, and follow-up is extremely unprofessional. Customers should not be penalized for internal process failures, especially when they relied on explicit confirmation from a Neiman Marcus representative.This experience has significantly impacted my trust in Neiman Marcus, and I am extremely disappointed with how this matter has been handled.I expect this issue to be properly reviewed and resolved, and I request written confirmation regarding the outcome.
I am writing to formally complain about my recent experience with Neiman Marcus customer care regarding my online order.I placed an order through the Neiman Marcus app and called the customer care department approximately five minutes later, while the order was still processing, to request in-store pickup at the Westchester Mall location. The agent I spoke with confirmed that the order was changed to in-store pickup and assured me it would be ready the following day.The next day, I received an email stating that my order had been shipped. I immediately contacted customer care again and was informed that there were no notes in the system reflecting my prior call or the requested change. This indicates that the agent I initially spoke with either failed to document the call or did not make the change at all, despite explicitly confirming that it had been done.I requested that a manager review the original call, as I was told all calls are recorded. No review was performed, no resolution was offered, and I was simply given a case number. This response is unacceptable.For a company of this size, the lack of proper documentation, accountability, and follow-up is extremely unprofessional. Customers should not be penalized for internal process failures, especially when they relied on explicit confirmation from a Neiman Marcus representative.This experience has significantly impacted my trust in Neiman Marcus, and I am extremely disappointed with how this matter has been handled.I expect this issue to be properly reviewed and resolved, and I request written confirmation regarding the outcome.
They have the worst Customer Service!
They have the worst Customer Service!
Ordered an Oscar de la Renta dress on Dec 11, 2025 for a time-sensitive event. It did NOT say "backorder" on the website when I placed the order. Now after a month, Neiman Marcus still cannot provide a vendor-confirmed ship date or even confirm availability beyond ‘backorder.’ Customer service could not give actionable details or escalation support. Basically "it is how it is" kind of attitude. This is unacceptable for luxury pricing and forced me to find alternatives. I will not purchase on Neiman Marcus EVER again.
Ordered an Oscar de la Renta dress on Dec 11, 2025 for a time-sensitive event. It did NOT say "backorder" on the website when I placed the order. Now after a month, Neiman Marcus still cannot provide a vendor-confirmed ship date or even confirm availability beyond ‘backorder.’ Customer service could not give actionable details or escalation support. Basically "it is how it is" kind of attitude. This is unacceptable for luxury pricing and forced me to find alternatives. I will not purchase on Neiman Marcus EVER again.
I ordered a men's cologne via the website on 11/25. It has never shipped.Turns out it is not a stocked NM item and was being processed/shipped via a secondary vendor. Of course when I called customer service I spoke with someone overseas (most likely India) who could tell me nothing about the status of my order other than the fact that it was delayed. The rep also could provide no information about the secondary vendor...so I have no way of finding out the status of my order myself. Will likely be cancelljng the order shortly.
I ordered a men's cologne via the website on 11/25. It has never shipped.Turns out it is not a stocked NM item and was being processed/shipped via a secondary vendor. Of course when I called customer service I spoke with someone overseas (most likely India) who could tell me nothing about the status of my order other than the fact that it was delayed. The rep also could provide no information about the secondary vendor...so I have no way of finding out the status of my order myself. Will likely be cancelljng the order shortly.
