10/10 customer service
Super fast customer service and solved the issue with no issues. Definitely made me want to be a returning customer.
Al
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Customer Reviews
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60 reviews
I finally had a great help from Rodrigo…
I finally had a great help from Rodrigo and he solve totally my problem with my delivery. Thank you for your understanding it was great to work with you and I totally love the quality of your product
customer Veronique toscano
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Customer service excellence
Small hole developed in my sweater after washing. The NAADAM team was very helpful and responsive to my questions. Additionally, they sent me a new sweater to my house within 3 days!!!
OH
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Naadam has beautiful products at a great price
Naadam has a beautiful, well priced range of products. Their basic cashmere is excellent. I made an error on a recent order and emailed customer service. Quick response time and they cancelled the order. Always a good experience.
P. Kosminsky
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Very disappointed in the original crew…
Very disappointed in the original crew neck sweaters. They used to be seized properly but now the cut is very skimpy with super short sleeves. The cashmere is also extremely thin and not a lux item at all - very Ross.
Peperrmint
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Bad experience
I need to exchange an item because it is too small. I have emailed their customer service address numerous times to no avail. There is no phone number anywhere I could find. So, I seem to have no remedy.
Bridget
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It's too small!!
It's too small!!! I have a smaller head than most other adults to begin with, but I can't use it. It's not cheap to be wasted.
hyesun
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Avoid
Avoid! Purchased a sweater that went on sale the next day--the reduction was substantial. Emailed customer service to see if a price adjustment was possible--was politely complimented on the fact that I reached out but price adjustment was refused. Guess they don't want happy return customers? I returned the sweater and was dinged for return shipping and some other ridiculous fee! Shop at Quince--better in every possible way!!
Lena
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Horrible customer service
Horrible customer service and logistics. The quality of the product has also gone down.
Shawn Anderson
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Naadam was weeks late fulfilling an…
Madam was dreadfully late fulfilling an order for Xmas that I placed in mid November. I couldn't get my xmas gifts out in time. I got an unsolicited, heartfelt, earnest, long apology letter that apparently sent to everyone affected by the delay. The owner of the company signed it "Love, Matt." He could not have sounded more remorseful about the delay. I could do without this kind of love. The coupon didn't apply to what I decided to buy. I followed up with customer serve who confirmed the coupon didn't apply. I responded that this sounded nothing like a sincere gesture of apology. It sounded like Matt was using the pretense of being sorry for having made a mistake to his advantage - so he could move slow-moving merchandise. I have not heard from the promised "team member that can further assist” me with this in over 2 weeks.This company initially appealed to me because it WAS so caring and conscientious, both to its customers and suppliers. To judge by my experience and the multiple negative customer service reviews I just discovered, that appears to be no longer. Follow up two hours after posting this review: I got a note fro the company that they would honor the coupon. I don't know if my review spurred them to action. Or maybe the timing was a coincidence.? I'm raising my review from one star to two on the basis of them having taken this action.
Hendrick Handsome
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Cannot get a response after 3 attempts…
Cannot get a response after 3 attempts to exchange product. No phone support.
scott tornek
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Customer service sucks
Customer service sucks. Do not respond to emails and have no phone number. Stuck with $300 voucher instead of refund even though item was returned as per their policy. Extremely disappointing!
Rick
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Customer service sub-par
A disingenuouscompany : kept using weasel words like “expected” for shipping dates .Arrived much later than promised and did not at all meet my expectations of customer service. AI used liberally, expressing understanding of my “frustration”.I will never buy anything from them again. Product itself was average and used unflattering cuts.
N Madrid
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Do not patronize Naadam
This Naadam company has serious customer service issues. I ordered on Nov 30 and here it is January 1. Nothing has arrived. There is no human being to contact. No phone number. Emails are met with an outdated Bot response. Duplicitous and fraudulent. This company is bound for class action litigation. Stay away from Naadam.
Audrey Lavin
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Would give zero stars if I could
Would give zero stars if I could. Ordered 2 sweaters on Black Friday. Got an "apology" email that they were overwhelmed with orders and my order was delayed. Emailed them on December 22nd trying to locate the Christmas gifts I ordered. They responded that the items "will be shipped December 17th"- I guess they have the ability to go back to the future. I sent a reply that the 17th had passed but no response. AFTER Christmas I got a notification that I was getting a refund for a canceled item. Then I got an email that my other item shipped. Received that sweater on December 29th and then had to pay $11.25 in postage to mail it to my daughter who had already returned home after the holidays. Ridiculous and will never shop here again. Stick with Quince!
Mary
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The customer service at Naadam is…
The customer service at Naadam is non-existent. I ordered 3 sweaters which never got delivered even though I got charged for them. I have been trying to contact customer service for over a week now for a refund with absolutely no response or acknowledgement from them. There is no way to reach an actual person at this company. I would never shop here or recommend this company to anyone.
Falguni
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DO NOT order from them
DO NOT order from them. Placed an order 12/8 for Christmas , delivery 3-10 business days , we are now 12/29 and status is still “being prepared”. Read other reviews after the fact , all the same complaint.
Demetra Nicolaou
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Ordered $1,500 of items to ship to the…
Ordered $1,500 of items to ship to the UK on 6th December, supposedly shipped on 16th - nothing - contacted customer service who then did the worst thing customer service can do, went dark - these were most of my Christmas presents..international shipping is not always predictable but to go dark and not respond is unacceptable - sad for a company who have historically been brilliant. My Order no 1155592 - if there is anyone in management reading - If you are - you have a great product/compay and so I have to believe you can be better than this!
James
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Gift did not arrive in time and no notification given
I ordered a sweater on 12/13 paying for upgraded two-day shipping. It never arrived and I was never notified of a delay. NAADAM is trying to blame fedex, but NAADAM didn’t give the package info to fedex until 12/22. It was picked up on 12/23. So NAADAM took ten days to deliver the sweater to FedEx. What is really egregious is that NAADAM never notified me of the delay and that the gift would not arrive in time. I could have cancelled and made other arrangements.I reached out to customer service and their response was an anemic “sorry” with no help whatsoever. Be careful if you deal with this company. They have zero customer service and do not appear to be reputable. Also, if you make a single purchase with them, you will receive mountains of spam every day. Buyer beware.
Clelia Walters
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Don’t waste your time or money
I cannot rate the quality low enough. Naadam has completely changed the wool quality, sizing and they have ruined their product. The ‘Original’ is nothing like the original sweater of 2 years ago.Dont waste your money.I purchased 6 sweaters which took more than 10 days to be shipped. By the time I received them and looked at the quality the 14 days has passed. What company would penalize shoppers at Christmas and not allow additional time to return or exchange.
Rose
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