WORST COMPANY EVER
I would NEVER go through this company again or recommend it!!!!! Do not use this company unless you want to be charged double what you thought you were going to pay. They find ANYTHING to charge you more. You can’t get a hold of anyone, and you can’t get updates on where your stuff is. You get about a million calls from everyone in the beginning and then they go silent. I hated my experience. If I could give this company 0 stars I would. THEY PUT MY THINGS IN A STORAGE UNIT THAT WAS BEING FORECLOSED ON!!!!! Wtf! Finally got my things weeks later then the original estimate, when they say estimate, RUN AWAY!
Abigail Durrett
I saw an AD for Move Safe Relocation on…
I saw an AD for Move Safe Relocation on Tik ToK saw the starting pricing for a Move from CA to TX my buddy is needing to do this move so I was wanting to get a quote for him ! The next morning I get a call from a very rude man named Joshua from Move Safe Relocation right off the bat very rude had a very bad attitude was acting like I can just get my buddy on the phone right that minute because they supposedly needed a list of every piece of furniture and every box that they would be taking . When I stated that he works all day he seemed to be irritated about that and I said well could you give me a Rough ball park price said it was a small 2 bedroom apartment and I listed to him the furniture pieces and what not and he thanked me gave me more attitude. He thanked me straight up hung up the phone call ! So I call back and he answers again with more attitude basically saying that there’s no hard feelings he doesn’t have time for this and he said he hung up the first time and I hung up again and he did it again. So then I call him back and let him know that how he is handling this is not professional and I told him that this is ridiculous and he was getting all upset and just kept time you know it is what it is. He’s gonna hang up and he hung up again so I then called the main line to speak to a manager I got a so-called manager which I don’t really think was a manager and explained them, and I was pretty frustrated and you know was using some foul language just because of how upset and irritated I was with the service that I was getting when I just only been on the phone with somebody for not even five minutes overall, this company is trash after looking at all the reviews on here I can. I’m not surprised at why they and how they talk the way they do to the potential customers they have more bad reviews than good ones and they have a two star overall rating. This company is trash, never used them. There are a bunch of lying scammers who want to talk with an attitude and hang up on you when they don’t get their way really unprofessional.
Bryan
I cannot express this enough- DO NOT…
I cannot express this enough- DO NOT USE THIS COMPANY. It was an absolute nightmare. All of the reviews stating extreme overpricing at the last minute, terrible communication, awful client services, lack of responding to calls, etc. are all valid and true. You will never get a call back from this company, you’ll have to follow up on your own and they are very unwilling to help. I would give negative 5 stars if that was an option. Please safe yourself the hassle and money and use another service.
alice heath
DO NOT USE THIS COMPANY - ANDREW MEDICI IS A LIAR AND A THIEF
I would give negative stars if I could. Our Rep, ANDREW MEDICI, blocked us as soon as the truck was loaded. Their broker required twice the amount quoted claiming the cubic footage was double. Even the delivery team (one guy and his “buddy”) said that information was BS. We disputed the credit card charge to no avail. This company is not accredited with BBB and ANDREW MEDICI is a complete scum bag. DO NOT USE THIS COMPANY!!!!!
Eileen FLL/ORD
The bad reviews are true
The bad reviews are true. Below there is a summary of the complaints about Movesafe relocation. They are very fast only for getting your money. After thar everything is bad. Their bait tactics are extreme and total lack of ethics. The first sales rep is very nice and provides a very cheap quote, but after you do the initial payment they start to increase several times. One rep call you to do confirm the initial inventory and tellsyou “ohh that was not in the initial lust, I have to charge more”. Then 2 days before picking up they call you again and go through the inventory and again “Ohh that was not in the list, I have to charge more”. Then the guys that are picking your stuu arrives and guess what? Exactly! “That was not in the list” and yes, they charge you more. From an initial quote of around 2K now is mor than 5K!!!! I asked several times when they do delivered and they told in 2-3 days. Even the person doing the picking up confirms that. I told him, can you delivered faster? And he says no, but 3 days as the most you will have it. Now they are telling me that they will use like a week to evaluate when they can deliver and they have up to 30 days to deliver. They never tells you that in advance even if you ask. I just hope that the mishandling and hostage tactics are not true,but now I expect the worst1. Extreme Price Hikes (Bait-and-Switch) Many customers report that initial "lowball" estimates were significantly inflated shortly before or during the move. Inventory Tripling: One customer reported an estimate jumping from $1,675 to over $6,700 during a finalization call two days before the move.Cubic Feet Disputes: Multiple reviews describe movers arriving and claiming the load exceeds the quoted cubic footage, sometimes doubling or tripling the price.Hidden Fees: Reported extra charges include fees for "tape and tarps," "long carries," and unloading items from a larger truck into a smaller one due to site access. 2. Delivery and Handling IssuesReviews often highlight poor accountability once items are in the hands of third-party carriers. Damaged/Missing Goods: Customers have reported smashed boxes, broken furniture (e.g., snapped table legs, chipped dressers), and missing items.Lengthy Delays: While sales reps may promise delivery within days, some customers waited over 30 days to receive their belongings."Hostage" Tactics: Some reviewers claim they were forced to pay the increased balance in cash or money order before the movers would even open the truck doors to unload.
Jose Manriquez
I’m so glad I read the reviews before…
I’m so glad I read the reviews before going with this company. At first, he gave me a very low price, which sounded great. But after about 20 minutes of discussing what I needed to put in the truck, he started pressuring me to pay a deposit immediately.He sent me a link to a website for instant quotes and had me enter a two-bedroom move, even though I only need a 10-foot truck. When the quotes came back at $3,000–$5,000, I knew something was wrong. I went back and entered the correct truck size, and the quote dropped significantly—then he suddenly “beat” that price.The more he talked, the more obvious it became. He claimed he doesn’t earn commission, which actually made me laugh. Between that and his degrading sales-pitch voice, I knew for sure this was a scam.I checked the reviews and found an overwhelming number of negative ones across the internet. When I told him I’d changed my mind because of the reviews, he told me to “look at the reviews for Disneyland” and launched into a rambling comparison about restaurant customers being scammers. I wasn’t really listening—I was too busy reading the bad reviews.I eventually had to hang up because he just wouldn’t stop talking. Completely obnoxious. Thank God I know better than to fall for this kind of nonsense.
Chris J
Avoid at all costs! Or it will cost you!
these 'moving brokers' did not close. they just rebranded to "move safe relocation". i don't know who has trained them on anything, but they are massively unprofessional and will harass you if they happen to get your phone number from online forms. one of their employees was incredibly unprofessional with me and i wrote reviews and now the person claiming to run the show has been harassing my phone via text message and voicemail asking me to remove my reviews because my reviews are impacting their business negatively. which is funny because they have already emailed me and said that i don't have to change my review but they said so in like a dry begging way lol like as if they're fake niceness was going to make me remove it even though my review was warranted and completely fair. stay far away from this company, they are abusive and they are scammers. and as you see below, they have tons of negative reviews. i also made an attempt to review them on another website and the website even says that you cannot review them because they're positive review reviews came from the same ip address meaning that they were creating different profiles to leave their own positive reviews lol how sad and weird. *alert this company has renamed to move safe relocations to avoid negative reviews left for previous company name. evades reviews and harasses people via phone. this company attempts to make reviewing their company impossible (hence they don't have a google listing or Facebook, although if you check Facebook you’ll see many people mention them in statuses that look much like the reviews you’ll find here) and will ask you to remove negative reviews so they can keep scamming people* avoid move safe relocation or it will cost you.
Cat Y
Walter and his crew were extremely…
Walter and his crew were extremely professional and very friendly. Him and his guy arrived on time and got to straight to work. Very impressed on how much care was taken into handling everything. Highly recommend move safe relocation and cobra vanlines moving systems to anyone moving local or long distance. These guys are amazing
Richard Spilly
On first call they low balled me
On first call they low balled me. I was also told by Shane that if other companies call me, tell them that I am no longer moving. By doing this, other moving companies will stop calling me. 2 weeks later and 3 days before my move, I was told that I need to pay almost $3000 more. I called customer service and they offered me a $100 refund.
Julie corey
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! We paid over $3000 and was told that was all we had to pay. One week before our move they called and said we needed to pay $400 more. The movers showed up and requested $14,000. Of course the rep we were working with, Richard, was no where to be found. Never heard from him again. We had to cancel and rent a UHaul to move ourselves. And no, we did not get our money back.
Adrienne Collins
The worst moving company ever
The worst moving company ever, I have to deal with. Movesafe is not trustworthy. They are all scammers and will quote you a low price to go with them. When the trucker arrives and the price will double or even triple from the original quote because he (the trucker) will say you have more items than we originally told them, but it's the other way around. We showed them via video call every single item and they quoted 1175 sq feet and quoted us $5611. Then again we had a video call and said it's 1675 sq ft for $8000. And when the trucker came to our house to pick up the price increased to $10,800 and the sq ft was 2200 sq ft. So, they quoted you less sq ft and then charged the customer more money. Robbie, Nishan, Nikki, and others are deceitful people. Shame on you guys for cheating our hard-earned money.,
Nitu Singh
This is a Broker NOT a moving company
This was a scam from beginning til end. Im grateful I actually received my items. I specifically asked during initial phone call if my items would be on a semi truck ...was told no. I was led to believe my items would be transported on the same truck not moved around to different trucks. No telling how many times my things were moved from one truck to another. The different movers use different names..who you pay is not who they really are. My end bill was doubled from the original quote. First quote $2200. Get a call to review my items beginning to tell me things are not on thd bill of laden that were initially discussed....like a dryer..addl $400 for more space. Then movers arrive. They up the bill another $1500. Stating that everything will have to be packaged by them and that I still didn't have enough space. Along the way I was scammed out of some insurance money another $200. Now I cant even locate the Move Shield company the check was made out to. In the end I did receive my items. I dont have alot of cherished items. But they broke my grandmother's glass pitcher a glass cup ...its irreplaceable. Do not use this company. Ive read the reply...I contacted your customer support team during the process and was treated poorly and hung uo on twice during the process...so how do you want to handle this...very unprofessional company
Lenee
Great moving team
Great moving team! Good guys!
Heather Calder
They were efficient
They were efficient, friendly, and took care of everything!
Melissa Winters
Movesafe SUCKS
The moving contract company, you all hired smoked cigarettes in my front yard and threw the butts into my front yard and all my driveway. I have video evidence of that as well as they're sorry behavior and the way they spoke with me.I recorded everything. I have the nasty text messages I received from both the delivery man and the original man who picked my belongings up. Move safe is a company of frauds and liars. And everyone will know about it very soon. Y'all think i'm gonna keep my mouth closed, but i'm not.I'm going to scream it from a mountaintop, How sorry this company is. I've filed complaint after complaint after complaint. Your movers that you contracted out broke my personal belongings and were disgusting and rude to work with. Never have I been spoken to in that way by someone who's supposed to be in customer service. Movesafe should be ashamed of itself.And anyone that works for them should be ashamed to work for such a sick disgusting company who robs people
Alice schermer
Exceptional service will use again!
Exceptional service ! They handled our belongings with care and ensures that all items were accounted for. Their communication and set reasonable expectations. This was a stressful move but Movesafe made it easy!
R S
** IF YOU WANT TO SUFFER USE THIS…
** IF YOU WANT TO SUFFER USE THIS COMPANY**STAY AWAY - FRAUDULENT PRACTICES AND NIGHTMARE EXPERIENCE.I strongly advise everyone to AVOID MOVESAFE RELOCATION at all costs. This company uses deceptive bait-and-switch tactics that turned into a month-long nightmare for my family.MOVESAFE provided a detailed quote after meticulously reviewing photos of our inventory. They adjusted prices for bulky/heavy items and we agreed on a final price. However, they then contracted GENESIS MOVING GROUP LLC (operating as ALL IN MOVING) to handle the actual move.Once our belongings were loaded on the truck, they completely changed the terms - demanding an IMMEDIATE CASH payment of $2,473 ( MORE than the original agreed price) plus an additional balance of $1,061. They tried to force me to sign a new contract with these inflated prices.When I refused to sign, they held my belongings HOSTAGE for over a month. They threatened to dump everything back at my old address which I had already vacated. My family had to live in a nearly empty apartment with only air mattresses I had to buy for sleeping and a cheap improvised table for eating. My family cried thinking we had lost everything. I had to hire legal counsel to resolve this situation.Incredibly, when I reached out to MOVESAFE RELOCATION for help, they turned it around and labeled ME as a "difficult customer." They showed zero accountability for their partner's extortion tactics.Bottom Line:These are dishonest operators who exploit customers when they're most vulnerable. Save yourself the stress, money, and heartache - choose ANY other moving company.
CARLOS OSORNO
Excellent Service
I had an amazing experience with this moving company from start to finish. The team arrived on time, worked quickly, and handled all my belongings with real care. They were professional, friendly, and made the entire process completely stress-free. Nothing was damaged, the pricing was fair, and the communication was excellent throughout.
Taylor
Stress Relief Movers
I've been stressing about my move everyday up until the day the movers came and picked up my furniture and boxes. They did an amazing job and a very quick one I should say. Also another thing was communication, it absolutely relieved all of my stress and worry. Thank you so much MoveSafe.
John
Top Notch Movers
This company has completely exceeded my expectations by a lot, I can’t put into words how well my move went. Movers arrived on time and finished efficiently.
farouk farouk
