Horrible webpage
Horrible webpage. Doesn’t filter well and it doesn’t show my order history or let me edit my order afterwards even though I used wrong payment.
LiNDA HUYNH
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Customer Reviews
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60 reviews
Terrible customer service experience
Terrible customer service experience! I tried calling three different locations, but I couldn’t get anyone on the phone. After waiting for what seemed like forever, I gave up and called another store. They were just as bad, ignoring my calls. Thss experience has left me frustrated, and I definitely won’t be shopping here again. I will be taking my business elsewhere!
Emma
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For Good Service shop Hobby Lobby
I called two Michaels stores. I gave them the benefit of perhaps being busy on the first calls. Neither ever answered. I then called Hobby Lobby and the phone was answered promptly and pleasantly. I was transfered to the department that could help me. The phone was picked up and the customer service was great. Michaels can kick rocks!
Sherry
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i can only tell bad things about Michaels.com
I have never registered with Michaels or made a purchase there, yet I'm bombarded with spam emails – about 50 per month. This is completely unacceptable and a blatant violation of privacy standards.From my perspective, michaels.com is highly questionable with dubious morals and practices. The fact that you can't even properly unsubscribe from a newsletter destroys any trust. I wouldn't recommend doing business with this shady organisation.
Affen
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Very expensive-yesterday I saw candles…
Very expensive-yesterday I saw candles or something else with one label,today-is expensive than yesterday. I saw something else in the website in store and after one hour I was in the store and they don't have this.I know they lying. They put something expensive things. They change the price every day. It's so expensive.
Trendafilka
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Colonial Heights, VA
I went to the Colonial Heights, VA Michaels to pickup and purchase Valentine Supplies for my grandson’s elementary class. There was an older Caucasian female at the register before me that took a long time at the register. There was no problem, but I am disabled with unbearable pain. It had taken some time with this consumer. I went to the register next to purchase and had questions about my items. The older Caucasian Cashier was very arrogant and made me feel as if I were not worthy of her time. She was very short with me and rude. I do not want anyone to bend over backwards for me and my request or questions were simple. I deserve courtesy and respect just like anyone else. I hate prejudice and this is what I experienced with her. The next Caucasian Female at the register was treated with kindness. I never said anything rude to her, but this Cashier responded like I was as not worthy of her time. I was so incredibly upset, and I finally purchased my items and left the store. I am a Senior African American Female that gives respect and kindness also. This was so very upsetting, and I did not deserve this treatment. THIS IS JUST WRONG!!! You may contact me for further information.
Anna Albea
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Bad Coupon Practice
This store brand - like some other stores such as Kohl's, "give you a coupon" AS YOU ARE CHECKING OUT - these cannot be used until your "next visit' and expire within a week or two. This is a TERRIBLE practice - I no longer shop at Kohl's just because of this practice.If you are really honest about offering coupons and attracting repeat customers - allow the coupon to be applied to the current purchase (in addition to other coupons that might be brought into the store)!!I would shop there FIRST if that were the case, along with lots of others who find this practice not only annoying but disrespectful.
Arizona
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Not happy customer
OK, here’s my honest review about buying for them online first of all, I want to say that they did sent out three hermit crabs and refunded my money for the hermit crabs toys second of all they did everything and package to get my Package here to be own time but I don’t like is they just didn’t try and I’m really upset I really really really want my package. I just don’t know what to do. Don’t order from them if you want no help I just frustrating that they can’t do nothing. I will never buy online again. I have learned my lesson. You guys don’t care about your customers I think that you could get here faster to us, but you don’t try. Thank you again for what you did for me, but I’m still pretty upset.
Hermit crab1988
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Terrible customer experience!
Went to Michaels hamilton place, Chattanooga, th. Waited at checkout while 3 clerks finished chatting. I asked one clerk where to check out. She told me to use a new self check out. Having never used it before, I asked several questions which frustrated her to no end. I asked for help again and she told me she didn't have time to help me. After I finally figured it out. I bagged my items in too small bag (afraid to ask for larger one) I did ask for manager, she pointed him out. I told him about my experience and pointed out rude clerk. He smiled and apologized. My last trip to michaels. Thank goodness we have another better option in same area.
Pam
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I have done yarn art for over 50+…
I have done yarn art for over 50+ years. However, the last 3 or 4 orders from Michaelsl (with their Loops & Threads house brand) have been a complete waste of money, and time.Talk about "yarn vomit"! The skeins are almost unusable, probably lost half of each one.
Andrea Green
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I purchased a Cricut product I needed…
I purchased a Cricut product I needed to cut felt. I asked for the Maker 4, but was given the Explore 4 instead - it doesn't cut felt. Immediately, within the hour after purchasing, I took it back to Michael's with the receipt. Michael's won't replace it because the box was opened. Now I have a $300 paper weight I can't use. Unbelievably short sighted customer service. DO NOT BUY THROUGH MICHAELS
cicampbe
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BEWARE ORDERING SLICK BLUE PRODUCTS Via MICHAEL’S WEBSITE!!!!
BEWARE ORDERING SLICK LUE PRODUCTS ONLINE FROM MICHAELS!! I ordered 4 packages of cloth napkins, each package stated to contain 4 napkins - a total of 16 napkins ordered. Michael’s supplier of the napkins is SlickBlue. Inly one package of 4 was delivered in an unopened package. Michel’s is having me deal with SlickBlue with respect to the 3 packages that were not delivered. The napkins cost over $100. I have provided SlickBlue with proof of my order and requested that tgey complete fulfillment of the order by sending me the remaining 3 packages. They have been sliw to respond and their most recent communication asked for a phto of the mailer in which the delivery of tge one package was shipped. That mailer hWas discarded when the shipmet was delivered, and I consider the request outrageous! This company is trying to steal the cost of three of the packages, approximately $75, and Michaels is requiring that I deal with SlickBlue, since they were to be the shippers, even though I ordered on the Michael’s website.
rtgrovesjr
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Bought yarn on line to make socks
Bought yarn on line to make socks. Every skin was a different dye lot. The color variations were not even close.
Barbara Gresli
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In-store only, never order for delivery
I have purchased literally thousands of dollars of merchandise through Michaels to supply the needs of my small business creating art and jewelry for my gallery. I found shopping in the store is usually okay. They don't always have the merchandise I need but that's to be expected. The one area that they absolutely stink at is managing orders to be shipped to your home or business. Their system to process orders for shipping is horrendously bad. And returning merchandise ordered through Michael's that was supplied through a third party entity is a complete nightmare. I ordered items through Michael's that were supply by Blick art. The order was mishandled by both Blick and Michael's; and then FedEx. It was horrendous. I would love to leave a one-star rating because of that one order and all of the aggravation I had from it, but to be fair Michaels itself has some good qualities so I can't give it the lowest rating.
Rose M Brown
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Website experience was horrible
Website experience was horrible. Kept popping things up, shifting things, and slow loading. It cleared the shopping cart while trying to sign in, and wouldn't take a gift card number as payment, saying there was an error. We had to complete the order with their phone app (so missed out on being able to see anything easily on the big screen) to get it to work
Rannos Stoneshield
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I just left one of your stores and I…
I just left one of your stores and I bave absolutely nothing good to say about it! Please STOP with the advertising of fabric because there. Was nothing to speak of in your store. 2 very short aisles at the very back with a big sign on the framing facility counter to go get you stuff cut in front of the store….one cashier….rude….asking for you to come to the very end of the check out area, no polite, not greeting….when I asked for 3.5 yards I was told that you don’t sell half yards….she then measures out the left over of the remnant and there is 3.25 yards but she tells me I will be charged for 3, which by the way is what I had asked for. All the other fabric I picked for quilting I had to buy yard, no half yards….very convenient for quilters wanting to do 9 patch quilts….I then told her I had a coupon and she was so very happy to tell me that Michael’s does not honor coupons on fabric. This wonderful store is located in Davie, Florida. Beware people….also the quality of what they had leaves a lot to be desired.
Mickey
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DON’T ORDER CUSTOM FRAMES FROM MICHAELS!
Ordered custom canvas frames for Christmas presents this year and the experience has been abominable! The Website promised they would arrive by Christmas with the $40+ expedited shipping. Here we are two weeks later on January 4th and I’m still waiting on one of the frames to arrive. The staff inside the store stated they aren’t able to look up the order, or do anything remotely helpful for that matter. It’s hard to believe they can’t pull up the order in their system to help track or assist with receipt of the items. Despite the fact it was ordered on Michael’s website and is being delivered to the Michaels store! Makes no sense. I would give it zero stars if it let me. The poor soul behind the desk wasn’t at fault but had to hear my vent nevertheless
Kevin Miller
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Mirror Mirror
I measured myOpening and searched the site and it was so easy to find my mirror accommodations! Turned out perfect! Wanting to post Before and after photos! Where?
FSun
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Another business that doesn't care
Since Joann went out of business Michaels is the only game in town when buying yarn or very little fabric. The store is messy, common in the craft world, employees ok, but the customer service is absolutely horrible. I ordered yarn online and received all but one skein of yarn. It was shipped separately to the east coast (the other side of the US from me). I have no way to connect with Michaels to let them know. Still trying to figure out what the heck to do about this. USPS, the other very poorly run business! hahaha
Helen Caprarelli
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No More Michael's for Me
For years, Michael’s was my go-to destination for all things crafts. However, over the past three years, my once-decent shopping experience has deteriorated into a complete disappointment. After my recent holiday shopping experience, I finally decided to close my account and unsubscribe. I'm just fed up with the ineffective coupons—whether in-store, online, or anywhere else—and their utter disregard for customer satisfaction. It’s frustrating that there aren’t any contact or feedback options for those aloof office managers who seem to just sit in the back, devising ridiculous hurdles for customers trying to make a purchase. No thanks. This explains why so many people are turning to Amazon—no inflated prices luring you in with bogus coupons that don’t work, no store credits slipping through your fingers after you leave, and no shopping dictated by their inconvenient hours. Do I want Amazon to be the only player in town? Absolutely not. But retailers, if you continue to cling to these outdated tactics, you’re asking for it. Goodbye, Michael’s!
Mavis Lee
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