Calf hair handbag is balding in several spots, after only 3 months. Michael Kors customer service/warranty department said “So Sorry, can’t help you!” Now I’m stuck with a purse that continues to bald everyday. I would give them 0 stars! I will never buy another product from them again!
Waste of time…..ordered some sandals. Never sent a confirmation……never turned up and no explanation as to why. Never again.
I ordered my normal size 5 in mules but the sizing was off and they were small. I paid to have them delivered and paid to return them! I then ordered the next size up and they were delivered with marks / wear so I emailed customer services and Juan didn’t address the points raised but ignored them. They have clearly gone extremely down hill and I wish I saw all of these comments before ordering.
I have been a loyal customer of Michael Kors for years, but my recent experience with their official e-shop has been an absolute nightmare. Within a single month, I received three defective items – one arrived damaged, another literally fell apart, and the third had stitching issues.The worst part, however, was the "support" I received. A representative named Alejandra was incredibly cold, arrogant, and practically mocked my situation. Instead of helping a long-term client, she treated me with total contempt.!!! We have decided not to pursue further evaluation of your case. Consequently, we will not be responding to any future communications regarding this matter.!!! Seriously Alejandra? I returned the defective boots weeks ago, and now I have neither the boots nor my money. They are completely ignoring me. It is shocking that a "luxury" brand treats its clients like stray dogs once they have their money.The quality has vanished and the service is non-existent. Save your money and shop somewhere where they actually respect their customers.Order number: X003574850, X003312342, X002983470
Literally the worst experience of my life. I've had two bags from this store have a warranty issue. The first time, I was given an exchange under warranty. The second time, a woman who identified herself as the manager, Katrina Ford, was rude, dismissive, and disrespectful. She barely looked at the bag before accusing me of putting the hole in the bag myself. When I showed her that it was clearly a stitching issue, she advised that the store doesn't cover that. She told me to call corporate. Not two minutes later she said the store covers stitching issues but not the one I had because I caused it myself. Clearly corporate disagrees as they are giving me a gift card to purchase a new bag, which is what the warranty is. I even told Ms. Ford that, on top of the exchange, I was looking to make an additional purchase. She did not care. She was so rude and hateful and disrespectful that, after I spend my gift card, I will never buy from Michael Kors again. I literally went three doors down and bought two Kate Spade purses. In the words of Vivienne, "Oh you work on commission. Right uh yes big mistake big huge i have to go shopping now.*
My experience with Michael Kors has been extremely disappointing and frustrating. I placed an order totaling $475.42 on November 21, 2025, and according to the shipping carrier, the package was marked as delivered to my home on November 26, 2025. Unfortunately, I never received the package.I contacted customer service immediately, expecting assistance or at least an investigation that would help locate the missing order. Instead, I was repeatedly told that because the carrier marked the package as delivered, the company could not help further. I was directed to contact the shipping company and my bank. The shipping carrier stated they had proof of delivery and could not assist, while my bank closed the dispute simply because the shipment was marked as delivered.What is most concerning is the company’s refusal to take responsibility for merchandise they shipped through a carrier they selected. A package being marked as delivered does not guarantee that it was actually received by the customer, especially when no signature confirmation was required for a high-value purchase. Additionally, several of my follow-up emails to customer service were ignored, which made the situation even more frustrating.For a brand that positions itself as premium, I expected much better customer protection and service. Situations involving lost or stolen packages should be handled through insurance or carrier claims rather than being shifted entirely onto customers.Overall, this experience has significantly damaged my trust in the brand. I would strongly advise potential customers to be cautious when ordering expensive items, as customer support may be unhelpful if delivery issues arise.
Wish I could give them zero, worst customer service . They charge you for delivery and gift box and if you want to return, then again charges and gift box is non refundable and to pay for return delivery. Disgusting
Michael Kors, show you care about animals. Choose LLC-free wool.
Product left by DPD and stolen, Micheal Kors have not responded to emails or whatsapp chat. DPD state Micheal Kors need to open a claim. Avoid buying from them online.
I bought new sneakers at Macy's and I absolutely love them
What horrible customer service they have. Honestly I used to purchase so much from them earlier, but I will never buy from them again. Imagine spending hundreds of pounds on a bag which starts tearing off and when you talk to the customer service, they say it’s not a manufacturing defect so they can’t do anything about it??? Literally of no use.
Quality issues after little use and unhelpful customer serviceI purchased a Michael Kors bag in April last year from an official Michael Kors store in Lisbon. The purchase price was 325 €.Although the bag has been used only a few times, it already shows clear material and workmanship issues, particularly leather damage and wear on the corners. This cannot be considered normal wear and tear.Unfortunately, customer service has been equally disappointing. Despite multiple attempts to resolve the issue, I only received generic, seemingly automated responses, without any individual assessment or solution being offered.As a loyal customer, I am very disappointed with both the product quality and the way this complaint has been handled.
Our friends bought my wife a bag in June 2025 for my birthday cost £207.. by December the bag was showing signs of wear!! She contacted MK with pics of various signs of wear however they have decided there is no manufacturing fault without seeing the bag they made the decision based on pictures!! MK have now said they will not replace or refund cost of bag... so annoyed. We will never shop in MK again...customer service is shocking
I wish I could give0 stars they sent me partial item and now are not even replacing or refunding.
Just received one shoe . They said they will send return label that I have to take to UPS . I just want the right shoe sent. Zi am not looking for an extra pair of shoes. I will never order from this company again
Just received 5star customer service from Jessica at Michael Kors outlet York rang Jessica checked stock sent an image to make sure it was the correct item and arranged delivery super quick super polite super efficient thank you Jessica
Ordered item 09/01/26 and delivery was indicated today however no text or email confirming
Never Again. Scammed
I ordered 3 purses December 26th and never received them and customer service wont do anything but keep saying its in transit Do not order from here its a joke don't waste your money
RIP off, I bought a bag for 150 pounds a few days ago ago and have seen the same bag today on the website for 135. This is unacceptable and unfair. I am not happy.
