Even 1 star is too much for their customer service in UK(very impolite and trying to blame me that I was at work and wasn’t at home for my delivery).If I knew that they using UPS as a delivery service I wouldn’t be even thinking of buying anything from LV.Worst combo ever LV and UPS.Waste of time honestly
Cruauté animale à bannir !!!!
To say I’m disappointed would be an understatement.I ordered a necklace for my wife on January 21, 2026. As of February 11, the only update I’ve received is that a shipping label has been created — the item has not actually shipped.I have called Louis Vuitton customer service more than six times. Each time, I was assured that I would receive a follow-up via email, text message, or phone call. To date, I have received none.For a brand that represents luxury and excellence, the lack of communication and follow-through has been extremely frustrating. My wife loves Louis Vuitton, which makes this even more disappointing. Unfortunately, this experience has caused me to lose confidence in their online store and reconsider how I make future purchases.
Hi, I am extremely disappointed with my recent experience.I was contacted by email and offered a product that was supposedly available — a Felicie Pochette in the color I had been requesting for some time. Based on that confirmation, I proceeded with the payment.A few days later, I was informed that there had been a mistake and that the Felicie Pochette in the color I wanted was not actually being produced. I immediately requested cancellation since the payment had already been processed.However, the cancellation took several more days to be handled. Considering that this is not an inexpensive product, and seeing no action being taken, I was forced to open a chargeback case through PayPal in order to recover my 1,350.Had I not done so, I seriously doubt I would have received my refund.To make matters worse, I was later contacted via WhatsApp by one of the sales representatives and told that I should not have opened a chargeback, and that doing so could result in a “red flag” being placed on my LV profile, potentially blocking me from making future purchases.I find this completely unacceptable. I am a loyal customer who purchases almost every month, and I have bought from several luxury brands over the years. I have never been treated in such an unprofessional and inappropriate manner.This experience has seriously damaged my trust in the brand, and unfortunately, I will not be purchasing again.BUYER STAY CLEAR from this company!
Disgusting!!!!!!Terrible customer service!! 0 out of 5!!Continuous damaged/ defective bags received and returned.The last bag I purchased had a mark on the strap…so I of course returned it. Via their UPS service. They then refused the refund of nearly £2000 as they claimed they received a different item. So clearly the courier stole the bag in transit. LV didn’t want to hear it. They closed the case immediately and have refused my refund leaving me out of pocket!I should have learnt last year when I received a bag with an actual whole in the leather!!!This company is a total disgrace. Case now with the Financial Ombudsman.
Ordered an item online for my daughter who lives in another state. They told me she could not pick it up because she doesn’t have my my ID or original form of payment. I called customer service and even with my email confirmation forwarded to her email they said she wouldn’t be able to pick it up. There is no way to directly contact the store. I have purchased many items in store from Louis Vuitton will never again.
Not my first run-in with Oom Louis because sadly, my dearest wife likes their overpriced “luxury goods.” Wish I could say their service was even faux “luxury!”For our 30th wedding anniversary on the 27th January, my wife wanted £455 “Rhapsody” perfume so I ordered it online on the 19th January and delivery was confirmed for 28th January due to “high demand!” 🙄Anyway, I accepted this without complaint as my fault for ordering a bit late, understanding of course that I get FREE small Temu orders consolidated from several small supply agents, shipped through national mail services, through customs, and delivered to my door in as little as 10 days, and FREE Amazon delivery same or next day. Louis V charge for this delivery but my order confirmation assures me I can check my order status on my account.So I call “Customer Service” on the 26th January as order status hasn’t changed. The agent tells me that order status is unclear on their system but she will email their logistics department and return my call on the 27th, which doesn’t happen. I call again on the 29th as no delivery has taken place. I speak with Whitni who tells me that it may be delayed as Louis V may still be “making the perfume!” Jesus man, they have boxes of this kak in their stores-I’ve seen it 🤣! Whitni also promises to contact logistics and revert on the 30th but again, no call, no email.Seriously Louis Kablooie, as I noted in my email last night to Whitni, can’t you just outsource your “luxury goods and service offering” to Temu or Amazon? Pretty sure your ingredients aren’t that special that some tiny family factory in rural China would be unable to mix them, bottle them, and post them through a NATIONAL POSTAL SERVICE, including customs procedures, in less time than it takes you to courier an order from YOUR local store in the UK 🤣🤣🤣🤣🤣🤣🤣🤣FINAL UPDATE: 4/2/2026. After no response in any form arising from either of my calls, and in the absence of any update appearing on my order on the website, I called "Customer Service" for a 3rd time on the 4th February. They said that they had no stock but had not bothered to let me know-I just cancelled the order. Pathetic!!!!
I visited the Louis Vuitton store on New Bond Street in London this evening to have my Pochette Métis Reverse Monogram assessed. I purchased this bag in 2020, and ever since then, it has had a very strong and unpleasant smell, especially noticeable when opening the bag. At the time, I ignored it and assumed it was normal.Recently, however, I came across videos and articles discussing a known issue with the Pochette Métis, where certain bags produced around that period developed a strong chemical or damp odor due to a manufacturing defect. After learning this, I realized my bag has the exact same issue and decided to bring it to the store for a professional assessment.To be fair, the initial welcome at the store was polite. I was checked in, asked to wait, and eventually assisted by a sales associate who listened to my concerns and examined my bag. He informed me that the bag would be checked with their customer service team.Unfortunately, the outcome was extremely disappointing. I was told that my bag is not defective and that the smell is simply a “damp smell.” This explanation was very surprising and frustrating, especially given the widely reported issues with this exact model and production period. I felt that my concerns were dismissed, and I was left with no real option or solution.For many years, I have been a loyal Louis Vuitton customer and have purchased several bags from the brand. Because of this loyalty, I expected a higher level of care and accountability. The experience I had today has made me seriously reconsider whether I would ever purchase another Louis Vuitton bag in the future.Given the circumstances, I genuinely believed that my bag would either be replaced with an item of equivalent value or replaced with the same bag in a non-defective condition. I think this is a fair and reasonable expectation for a luxury product at this price point. Instead, I left the store feeling disappointed, frustrated, and unheard.I sincerely hope that senior management will be able to read this review and reconsider how cases like mine are handled. A luxury brand should stand behind its products and long-standing customers.Please note that my bag still looks like unused due to seldom use as I always felt embarrased using the bag due to the unpleasant odor cause by having a defective bag from Louis vuitton.
I get bag for 4000 eur its came with small box and with scratches on leather after i get phone call from store that i must wait because my bag isnt in perfect quality ok next day mornig bag arrived witch is not possible but ok some scratches becsuse they didnt store bag properly. I just text them that is dissapointing but i keep bag. No interest just send it back! Store in Dublin terrible empty store you want buy bag answer sorry 1.5 hr waitting list...And i love LV but this experiences..... i never get it from Dior or Chanel stores...
Blake in the Selfridges Birmingham U.K. store was fantastic . Kind , patient and caring . I drove an hour to the store after finding out there was one bag left in stock that I wanted . He welcomed me with kindness and was ever so friendly . Great service . Would definitely recommend , and my bag is also gorgeous .
I have never experience such poor customer service. I bought a bracelet for my Husband's birthday and it fell off. We assumed it was not closed properly and my Husband bought another to replace. Despite checking the bracelet was secure constantly, it fell off again. £700 down, Following emails, I received 4 different responses and ultimately was told the case was closed. Louis Vuitton accepted no responsibility nor provided any form of resolution. I will never purchase from them again. Not surprised at the rating on here.
DO NOT buy from this company online. I was left some money and wanted to buy a memorable item that would be associated with the person who left me the money. From the minute I ordered the whole process was a nightmare. UPS lied and said that had attempted to deliver. I was at home all day and home cameras did not have any attempted delivery footage. Redelivery arranged but did not happen. Finally, by luck, was delivered 5 days after it should have been. Product - never full tote - marked with black marks inside. Product had to be returned. It took from the 17th December until 19th January to get my money back. I did not want a replacement. The moment had been lost and I did not want them to have that money. I had to email persistently - as they claimed the bag had to be assessed! American Express were very helpful in advising how to wait for the refund and I passed this back to Louis Vuitton. I think the refund came quicker becuase of that. A shocking experience. Customer Service, clearly outsourced and not to the standard you would expect of a luxe brand. I wish I had read the feedback comments on here before I ordered. NEVER AGAIN!
Louis Vuitton company deceives its customers and does not return the money. Order PU02124952. On December 31, Louis Vuitton presented his wife with a stole for the new year. the stole had a very pungent wool smell. why was it decided to bring it back? The stole was returned to the online store, the online store did not respond and did not refund the money. After calling them, they said that a mistake had occurred and the money would be refunded today. we waited 10 days, but the money was never returned. we called the support service, to which they replied that the money could not be refunded, as the stole was in use. This is not true, the stole is brand new and has never been used. under such pretexts, Louis Vuitton refuses to refund its customers. It's a very ugly and unpleasant situation.
Terrible customer service, especially via email. I would strongly advise against buying online. Deliveries are made whenever it suits them, not at the promised time. If you happen to be out of the country, their delivery providers may leave the parcel without requiring a signature, which is completely unacceptable. You then risk returning home to find the parcel missing, with no accountability or proper support afterward.
Purchased a neo bucket bag 2022 and only started using it the last 6 months, all the piping at the top is coming away looks like a defect issue with these bags. Contacted Louis Vuitton who gave me a quote to fix £1400.00 the piping! Shocking when the bag itself cost £1400 back in 2022. Absolutely disgusting- I am making a formal complaint as this is shocking service and a well known issue with the neo bags.
I purchased my Never full bag in Paris and had a wonderful customer experience. The bag itself is the problem. Needed handle repaired after have g the bag for 2 months and now the leather trim is peeling. Very disappointing. I have wanted a LV bag for over 40 years and to have it fall apart so quickly is testament to the lack of quality!
Got a bracelet from here as a present. It looked robust, but fell off and I lost it. I assumed it was my issues even though I checked the clamp closure several times. So I bought another bracelet- as you can imagine I was super careful and double checked everything twice. A few times of wearing the same thing happened. Lost another one. Contact the firm about faulty product and got 4 different email response - clearly the people responding did not even bother to read my complaint- hopeless. I was told if I have any other problems with their product to please contact them. I won’t as I will never purchase from them again - rip off company selling defective products.
Ordered a pair of shoes from LV for a mates wedding, three weeks before the event.Shoes came but were half size too big, sent back via UPS, there choosen courier, received email confirmation from UPS that the parcel was collected.Now one month later i still havent got my re-fund or the shoes!!! Keep getting promises from LV Customer Services that there looking into it but how is this my problem?? I have googled the MD of LV a Mr Stephane Bianchi and email him directly today as the service is a total joke but again no reply!!!How can a brand such as LV behave in such a poor manner??
I rarely leave reviews, but this experience warrants one.I had an online order with in-store pickup at the Bal Harbour Louis Vuitton boutique where one item was missing. While mistakes can happen, the way this was handled was completely unacceptable for a luxury brand.I identified the missing item immediately after pickup and contacted Client Services the next morning, providing photos and documentation as requested. From that point on, communication was almost nonexistent. I repeatedly had to call and email for updates, only to be told to “allow 24–48 hours” — over and over — with no proactive follow-up.What was most frustrating is that I later learned the missing item had been located days earlier, yet no one contacted me to inform me. I only found out because I called again myself. Even then, I was told to wait another 48 hours to see if the store could ship the item.Nearly two weeks after the issue was first reported, the item finally arrived at my home — with no shipping notification, no tracking information, and no communication whatsoever. It simply showed up unexpectedly.This purchase was intended as a Christmas gift, and the lack of transparency, urgency, and basic communication completely ruined the experience. I’ve honestly received better customer service and follow-up from mass retailers than I did here.For a brand that prides itself on client experience, this process was disorganized, slow, and incredibly disappointing. The item was eventually delivered, but the journey to get there was frustrating and unnecessary.
Argie is a very good and patient worker he helped me a lot through my purchases in Louis Vuitton
