Never shop here again
I ordered a T-shirt size XL & 2 pair of earrings. When they finally arrived, the earrings were huge & looked like something a kid would use in crafts. The t shirt was a size medium, not what was ordered. I took all items to the store & did a return for them. I thought that was the end of it. 2 months later I get a letter stating I owe $10 on my kohls card that should have a $0 balance. The person I tried to talk to on the phone about it stayed I must not have returned a pair of the earrings or something. Then she tells me I could qualify to have the charge reversed then in the next breath tells me she won't reverse the charge because I "probably didn't return everything". I told her fine, I'll pay the $10 and she can cancel that card. Then she starts trying to argue with me about unreturned items. WTF? Just take my $20, cancel the card & move on. Nope, she keeps trying to argue with me causing an unneeded escalation. I got pissed, hung up, went online & paid the fee. Then I called back, got someone else to cancel the card & then at the end she is like, we could have credited that charge but you paid it. The person you spoke to earlier said they tried to do that but you hung up. Ummm no that is NOT what actually happened. I will never shop Kohls again. The customer service sucks, the merchandise is over priced, they never send the correct sizes, & the jewelry is ugly.
Royce Hopper
Never shop here again
I ordered a T-shirt size XL & 2 pair of earrings. When they finally arrived, the earrings were huge & looked like something a kid would use in crafts. The t shirt was a size medium, not what was ordered. I took all items to the store & did a return for them. I thought that was the end of it. 2 months later I get a letter stating I owe $10 on my kohls card that should have a $0 balance. The person I tried to talk to on the phone about it stayed I must not have returned a pair of the earrings or something. Then she tells me I could qualify to have the charge reversed then in the next breath tells me she won't reverse the charge because I "probably didn't return everything". I told her fine, I'll pay the $10 and she can cancel that card. Then she starts trying to argue with me about unreturned items. WTF? Just take my $20, cancel the card & move on. Nope, she keeps trying to argue with me causing an unneeded escalation. I got pissed, hung up, went online & paid the fee. Then I called back, got someone else to cancel the card & then at the end she is like, we could have credited that charge but you paid it. The person you spoke to earlier said they tried to do that but you hung up. Ummm no that is NOT what actually happened. I will never shop Kohls again. The customer service sucks, the merchandise is over priced, they never send the correct sizes, & the jewelry is ugly.
Royce Hopper
Kohls, another let down.
ordered jeans which said in stock. was for delivery over $50. find out one of the pair of jeans sold out and I need to pick my order up a the store! wtf. horrible customer experience
Ryan
Kohls, another let down.
ordered jeans which said in stock. was for delivery over $50. find out one of the pair of jeans sold out and I need to pick my order up a the store! wtf. horrible customer experience
Ryan
Kolhs cashiers are very sweet and kind
Kolhs cashiers are very sweet and kind. Only because most are baby boomers and were raised right. The store products are way over charged. If you just compare prices you'll see, that's where that great little card comes in, buy now pay later. When I realized Interest was 30% I realized I don't really need anything I can't pay for. It's a joke, eventually you will be shut down. Good going Capitol one, you ruined convenience for alot of ppl.
Mary schiller
Kolhs cashiers are very sweet and kind
Kolhs cashiers are very sweet and kind. Only because most are baby boomers and were raised right. The store products are way over charged. If you just compare prices you'll see, that's where that great little card comes in, buy now pay later. When I realized Interest was 30% I realized I don't really need anything I can't pay for. It's a joke, eventually you will be shut down. Good going Capitol one, you ruined convenience for alot of ppl.
Mary schiller
Item not delivered- no customer service
They delivered to the wrong address in another state. They know where the item went, but refused to re-send or refund the item. The supervisor refused to speak with me. The agent said if I had used their (Kohls) credit card to purchase the item, they would have helped me. But, because I bought it online and used my own credit card, I have to challenge the charge with my credit card. This is the worst customer service I have ever experienced.
am
Item not delivered- no customer service
They delivered to the wrong address in another state. They know where the item went, but refused to re-send or refund the item. The supervisor refused to speak with me. The agent said if I had used their (Kohls) credit card to purchase the item, they would have helped me. But, because I bought it online and used my own credit card, I have to challenge the charge with my credit card. This is the worst customer service I have ever experienced.
am
Received shoes that were dirty and worn
Received shoes that were scratched, dirt on the bottom and clearly worn. They were so worn the tip of the shoe was worn down. Not the fact that I paid for shipping but shoes are no longer available. I would assume that’s why I received a dirty shoe. The inconvenience of having to travel to return an item after paying shipping, Teresa could only refund shipping AFTER I take the shoe back. Terrible experience and extremely disappointed with the Kohl’s.
Ramona Miller
Received shoes that were dirty and worn
Received shoes that were scratched, dirt on the bottom and clearly worn. They were so worn the tip of the shoe was worn down. Not the fact that I paid for shipping but shoes are no longer available. I would assume that’s why I received a dirty shoe. The inconvenience of having to travel to return an item after paying shipping, Teresa could only refund shipping AFTER I take the shoe back. Terrible experience and extremely disappointed with the Kohl’s.
Ramona Miller
I ordered several items online and the…
I ordered several items online and the whole process was a nightmare. The website kept showing wrong stock levels, my delivery never arrived, and tracking bounced between different states with no updates. When I finally got someone on customer service, they offered no solutions and just kept repeating that I “had to wait.” They refused to refund my shipping or expedite anything. After multiple attempts and zero support, I can honestly say Kohl’s ruined what should’ve been a simple purchase. Don’t waste your time or money — terrible experience from start to finish.
Jonathan Bradley
I ordered several items online and the…
I ordered several items online and the whole process was a nightmare. The website kept showing wrong stock levels, my delivery never arrived, and tracking bounced between different states with no updates. When I finally got someone on customer service, they offered no solutions and just kept repeating that I “had to wait.” They refused to refund my shipping or expedite anything. After multiple attempts and zero support, I can honestly say Kohl’s ruined what should’ve been a simple purchase. Don’t waste your time or money — terrible experience from start to finish.
Jonathan Bradley
Terrible customer service
Terrible customer service. I called immediately and canceled an order, and then I received the order. I called back in and they said "there is no record of your call." And so I had to pay shipping both ways.
Kate Kiely
Terrible customer service
Terrible customer service. I called immediately and canceled an order, and then I received the order. I called back in and they said "there is no record of your call." And so I had to pay shipping both ways.
Kate Kiely
Kohls is GARBAGE
Kohls is GARBAGE. I have placed five orders online and they have all been canceled. When I call CS NOBODY can tell me why. They give me this garbage about verification which I’ve already done 3x and my order still gets cancelled! Kohls has really gone down hill over the past years and it’s sad to see. Maybe they should go out of business as well.
Danii D Hazel
Kohls is GARBAGE
Kohls is GARBAGE. I have placed five orders online and they have all been canceled. When I call CS NOBODY can tell me why. They give me this garbage about verification which I’ve already done 3x and my order still gets cancelled! Kohls has really gone down hill over the past years and it’s sad to see. Maybe they should go out of business as well.
Danii D Hazel
FROM THE TIME THEY BUILT THE KOHLS ON…
FROM THE TIME THEY BUILT THE KOHLS ON HAVAVA AND IRONTON IN AURORA CO. I'VE BEEN HAVING TROUBLE IN THAT STORE. IST TIME WHEN I SAID NO TO NOT WANTING A CREDIT CARD SHE CALLED A MANAGER ON ME. IWAS NOT IN TROUBLE. 2ND TIME WAS ANOTHER ELDER PERSON HAD AN OPINION ON SELF CHECKOUT. THE CLERK INTERUPTED OUR CONVERSATION WITH A NASTY ATTITUDE. THE 3RD TIME WAS TRYING TO ASK SOMEONE WHER ARE THE MATTRESS PAD COVER. SHE SAID SHE DIDNT HAVE ANY BUT HAD PLENTY. I TRIED TO TELL THE MANAGER BUT COMPLETELY WENT OVER HER HEAD. I'M 70 YEARS OLL AND DO NOT NEED TO BE TREATED LIKE THIS. I'M 5 FOOT TALL AND HAVE NO MEANS TO TREAT ANYONE BADLY. ALL I WANT TO DO IS SHOP PEACEFULLY
John G.
FROM THE TIME THEY BUILT THE KOHLS ON…
FROM THE TIME THEY BUILT THE KOHLS ON HAVAVA AND IRONTON IN AURORA CO. I'VE BEEN HAVING TROUBLE IN THAT STORE. IST TIME WHEN I SAID NO TO NOT WANTING A CREDIT CARD SHE CALLED A MANAGER ON ME. IWAS NOT IN TROUBLE. 2ND TIME WAS ANOTHER ELDER PERSON HAD AN OPINION ON SELF CHECKOUT. THE CLERK INTERUPTED OUR CONVERSATION WITH A NASTY ATTITUDE. THE 3RD TIME WAS TRYING TO ASK SOMEONE WHER ARE THE MATTRESS PAD COVER. SHE SAID SHE DIDNT HAVE ANY BUT HAD PLENTY. I TRIED TO TELL THE MANAGER BUT COMPLETELY WENT OVER HER HEAD. I'M 70 YEARS OLL AND DO NOT NEED TO BE TREATED LIKE THIS. I'M 5 FOOT TALL AND HAVE NO MEANS TO TREAT ANYONE BADLY. ALL I WANT TO DO IS SHOP PEACEFULLY
John G.
RHINELANDER KOHL’S: CORPORATE GREED, CHAOS AT CHECKOUT—ONLY BOB DELIVERED
THIS REVIEW IS ABOUT THE KOHL’S STORE IN RHINELANDER, WI.I walked into a CHECKOUT DISASTER: 20+ PEOPLE IN LINE, ONLY TWO CHECKERS WORKING. I had a hard deadline to pick up my husband. A customer ahead turned to me and said, “You’re going to wait awhile—been here 20 minutes already.” My response? “THANKS—THAT’S NOT GONNA HAPPEN.” And it didn’t.I EXPLODED—LOUDLY—ON A MANAGER OR HIGHER-UP standing near the line. Four excuses came flying, but after my outburst, SIX CHECKERS SUDDENLY APPEARED, including the manager. No one else in line said a word. No one left. But the staffing issue was clearly fixable—and wasn’t being addressed until someone raised hell.THIS IS WHAT HAPPENS WHEN THE 1% AND CORPORATE CEOS STUFF THEIR POCKETS WHILE STORES RUN ON SKELETON CREWS. Customers are treated like cattle, and frontline workers are left to absorb the fallout.Now for the one bright spot: I was assigned to BOB, a BOOMER CHECKER WHO WAS ABSOLUTELY FANTASTIC. Calm, efficient, professional—ONE OF THE BEST I’VE EVER ENCOUNTERED IN RETAIL.BOB DESERVES A RAISE AND A PROMOTION. He handled the chaos with grace and competence, and Kohl’s is lucky to have him.FIX YOUR STAFFING, KOHL’S. And protect employees like Bob who actually do the job right.
Lynn Lion
RHINELANDER KOHL’S: CORPORATE GREED, CHAOS AT CHECKOUT—ONLY BOB DELIVERED
THIS REVIEW IS ABOUT THE KOHL’S STORE IN RHINELANDER, WI.I walked into a CHECKOUT DISASTER: 20+ PEOPLE IN LINE, ONLY TWO CHECKERS WORKING. I had a hard deadline to pick up my husband. A customer ahead turned to me and said, “You’re going to wait awhile—been here 20 minutes already.” My response? “THANKS—THAT’S NOT GONNA HAPPEN.” And it didn’t.I EXPLODED—LOUDLY—ON A MANAGER OR HIGHER-UP standing near the line. Four excuses came flying, but after my outburst, SIX CHECKERS SUDDENLY APPEARED, including the manager. No one else in line said a word. No one left. But the staffing issue was clearly fixable—and wasn’t being addressed until someone raised hell.THIS IS WHAT HAPPENS WHEN THE 1% AND CORPORATE CEOS STUFF THEIR POCKETS WHILE STORES RUN ON SKELETON CREWS. Customers are treated like cattle, and frontline workers are left to absorb the fallout.Now for the one bright spot: I was assigned to BOB, a BOOMER CHECKER WHO WAS ABSOLUTELY FANTASTIC. Calm, efficient, professional—ONE OF THE BEST I’VE EVER ENCOUNTERED IN RETAIL.BOB DESERVES A RAISE AND A PROMOTION. He handled the chaos with grace and competence, and Kohl’s is lucky to have him.FIX YOUR STAFFING, KOHL’S. And protect employees like Bob who actually do the job right.
Lynn Lion
