Attentive company, sturdy doors
Very helpful company with shipping and questions. Very attentive. Sturdy pup doors. Thank you!
Megan
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Hale Pet Door
4.750 reviews
Last reviewed: Jun 2, 2025Do you agree with Hale Pet Door's TrustScore? Voice your opinion today and hear what 482 customers have already said.
www.halepetdoor.comMember since Feb 2026
Hale Pet Door is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed June 2, 2025.
Customer Reviews
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50 reviews
We ordered the replacement flap kit and it was too difficult to install
We ordered the replacement flap kit and had such a difficult time replacing the magnets and weatherstripping. The existing installed weatherstripping was very tight and required channel locks to remove. Not a problem. The inserted surfaces on the weatherstripping were smooth. The new weatherstripping was even wider with "new and improved" ribs added. It was impossible to insert them no matter how hard we hit it with a mallet (per tech support). We ended up grinding off the ribs in order to install them. The whole install was so disappointing. We have used Hale pet doors for 22 years and have raved about them. Not any more. I dread replacing the next flap.
Maiziegurl
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Very Good door
Very Good door
Jaden
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Great quality door on time shipping and…
Great quality door on time shipping and all around great product
Cordaro Bowman
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Fantastic door!
I’ve had a Hale Pet Door for 11 years! I recently had to install a new one due to the fact we got a bigger dog now. I loved it 11 years ago and I love it today! My dogs also love it. The new door I received is even 10 times better than the last one. Definitely would recommend hale doors to anyone!
Quinen Gallegos
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Hale Pet Door
Hale Pet Door"I recently installed the Hale Pet Door, and it has been a fantastic upgrade for our home! The installation was easy, and the door itself is incredibly sturdy and well-made. My pet loves the freedom to go in and out as they please, and I appreciate the added convenience and security it provides. The design is sleek and fits perfectly with our home's aesthetic. Overall, it's a high-quality product that I would highly recommend to any pet owner!"
Consumer
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Love my door!.
Love my door!.. very well made! My pets love it!
A.G.
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Longevity and Quality
Fast, friendly customer service. I ordered a XLP door with a raincap. Received it in a timely manner. The overall quality was awesome and it showed that the company takes pride in making sure their product stand up to the weather and wear and tear from continued use. I highly recommend that if your in the market for a new pet door, check out Hale Pet Door.
Theadore Chasteen
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Repeat buyer!
Installation is quick and easy and the instructions are clear and easy to follow. We're buying a new home and will need a new door. We will always buy our dog doors from Hale. We bought the last door six years ago and have had no issues with it.
Angie Dukes
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I couldn't be happier with my Hale Pet…
I couldn't be happier with my Hale Pet Door! The quality is exceptional, and it's clear that a lot of thought went into the design. Installation was straightforward, and the door fits perfectly. My pets love the freedom it gives them, and I love the energy efficiency and security features. Highly recommend Hale Pet Door to any pet owner looking for a reliable and durable solution!
Freddy Smith
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My order was received on time and in…
My order was received on time and in tip top condition! Very easy to install and the materials seem like they will last a very long time. Zero complaints from me so far!:)
William Strozewski
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Great pet doors had one for the past 2…
Great pet doors had one for the past 2 months hasn’t changed a bit since. Quality product dog loves it we also got or cat to start using it.5 ⭐️
Brock Trizzle
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Great Pet Door!
We’ve had are pet door for a few months and we love it! It has held up great and our dog uses it all the time. The staff at the Cañon City location were very kind and helpful. Highly recommend!
Gavvin Hynnes
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My order came in faster than expected…
My order came in faster than expected which was great! The wall I got came in good shape and was exactly what I asked for and looks great installed too! Very pleased highly recommend.!
Kristian Frazier
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Great customer service
Great customer service. Great product quality. Over all Great doors and great company.
Josh Crespin
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Fast and easy ordering
Fast and easy ordering! Very friendly, and helped me on all questions I had. 10/10 would reccomend!
Jaxson
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I just installed a large tall thru the…
I just installed a large tall thru the wall Hale pet door for a client recently! Overall the quality of the double flapped door is pretty good, for info I have installed quite a few of other manufacturers pet doors, some thru door and most thru walls, even electronic ones that worked with a chip! This one however I had issues with, and I’ll explain for the average DIY person.1. First you need a good pair of metal shears to cut the walk thru tunnel to size, it is really good metal they use.2. I feel they have the tunnel design backwards, the metal tunnel is factory attached to the inside panel with the security door, you push it into your new opening and trace on the outside of the house wall on the metal to what needs to be cut off! The exterior flap panel is then designed to be screwed thru its frame and into the tunnel metal that you cut to size using their supplied drill and screws! This particular door claims it fits all house type walls, the opening you cut are enough of a tolerance to put the tunnel thru to secure it to the exterior flap door, the problem is how are you supposed to screw it together if on the outside your opening is stucco, brick, block, the screws do not work as they are longer on both sides and bottom that they hit these hard surfaces! I had to resort to going to the hardware store and buying short steel rivets which worked well with the tolerance up against a thick stucco wall! My suggestion to HALE would be to reverse the tunnel, attach it to the outer door so that it can be traced to the inner wall which might be drywall or even lath and plaster but at least a medium that their screws could screw into as well!3. They include a nice indoor/outdoor carpet that they want you to use construction adhesive to secure it to the sides and bottom inside the tunnel between the flaps! My problem with that is a couple things,A. Construction adhesive stinks, and between the flaps may make your pet not wanting to use it for awhile if at all!B. If and when the carpet becomes wet or soiled to the point of gross, you now have to scrape or, the glued down carpet to remove it so you can put something else there! Our option instead was to use indoor/outdoor double sided carpet tape, no odor and can be peeled up when time to replace the carpet with a new one!So my experience in stalling this pet door and my suggestions to improve on it!
Dan Cocco
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NOXIOUS CHEMICAL ODOR EMINATING FROM THE FLAPS
This door went into my wall after some customizing. Its been there for about 6 years and now it was time to replace the flap. Its an outstanding door. However the vinyl flaps have a very very strong offensive chemical odor. It burns the eyes and throat its so strong. Same thing when the door was first installed. I have many concerns and so should you! I have emailed my concerns to Hale, but haven't heard back. When it was installed years ago, I contacted the distributer and they brushed me off.
Daniel Wolfe
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I was very pleased with my product
I was very pleased with my product. After a couple other products that I had used, this one was perfect. The security cover was the buying point for me. Having a sense of security felt great! Other doors I had tried had no cover?? Then the flexible vinyl was the other selling point. The pet doors with solid plastic flaps have the chance to hurt my dog if he get scared and tries to pull back into the house. Happened to a friend of mine dog. This is a strong, powerful, unbreakable pet door made of solid metal instead of plastic. Highly recommended!!
Jason Dukest
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Although I was happy with the frame and…
Although I was happy with the frame and how it fit, I’m generally unhappy with the vinyl… The vinyl seems to haze up pretty quickly. I reached out to the company and they told me to use a special cleaner and it hasn’t worked.. too bad you can’t upload a photo on this site. Hazy pet door, but clear French door glass is not a good look.
Paul B
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According to TrustPlane, Hale Pet Door has a 4.7/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/www-halepetdoor-com