Terrible Experience with GREATS
I recently had a frustrating experience with GREATS Brand, Inc., and feel the need to share. First and foremost, their customer support has been completely unresponsive. Despite reaching out multiple times about my order, I’ve received no replies. It’s incredibly frustrating to be ignored as a paying customer.To make matters worse, my order took an unusually long time to ship. Once I finally received a tracking number, I noticed the status hasn’t updated in 3 days—no scans have been recorded. At this point, it seems likely that the package is lost or missing.The shipping method used was USPS, which is known for delays and lost packages. It’s baffling that such a high-value order was sent via a service with such a poor reputation.Despite my repeated attempts to get clarification, I’ve yet to hear back from GREATS. This entire experience has been incredibly disappointing and stressful.
JJ
Terrible Experience with GREATS
I recently had a frustrating experience with GREATS Brand, Inc., and feel the need to share. First and foremost, their customer support has been completely unresponsive. Despite reaching out multiple times about my order, I’ve received no replies. It’s incredibly frustrating to be ignored as a paying customer.To make matters worse, my order took an unusually long time to ship. Once I finally received a tracking number, I noticed the status hasn’t updated in 3 days—no scans have been recorded. At this point, it seems likely that the package is lost or missing.The shipping method used was USPS, which is known for delays and lost packages. It’s baffling that such a high-value order was sent via a service with such a poor reputation.Despite my repeated attempts to get clarification, I’ve yet to hear back from GREATS. This entire experience has been incredibly disappointing and stressful.
JJ
I ordered sneakers on 9/10/24 and paid…
I ordered sneakers on 9/10/24 and paid in full with expedited shipping. I was not informed they were unavailable. Then I received an email saying they were available online for purchase yet I have not received my sneakers? After multiple emails I requested a refund, Today is 10/31/24 and I have no sneakers or refund.BEWARE!!!
Kim Motta
I ordered sneakers on 9/10/24 and paid…
I ordered sneakers on 9/10/24 and paid in full with expedited shipping. I was not informed they were unavailable. Then I received an email saying they were available online for purchase yet I have not received my sneakers? After multiple emails I requested a refund, Today is 10/31/24 and I have no sneakers or refund.BEWARE!!!
Kim Motta
Terrible Customer Service
I was informed that my shoes would arrive by June 5. They did not. When I called, the customer service rep said that due to popular demand, they were back ordered. But of course they processed my payment immediately. Pledged shipment by the end of the month but when I called today (after receiving no text updates) on the 26th they said that it should "begin processing" by the 30th but couldn't promise it. Fly by night business model. Buyer BEWARE!
Rick
Terrible Customer Service
I was informed that my shoes would arrive by June 5. They did not. When I called, the customer service rep said that due to popular demand, they were back ordered. But of course they processed my payment immediately. Pledged shipment by the end of the month but when I called today (after receiving no text updates) on the 26th they said that it should "begin processing" by the 30th but couldn't promise it. Fly by night business model. Buyer BEWARE!
Rick
They will not proceed with your refund
They will not proceed with your refund. I attempted to return an order for exchange (Order #456874). It arrived at the warehouse on May 22nd, and still no refund has been issued. Be cautious as a buyer.
Benjamin Chan
They will not proceed with your refund
They will not proceed with your refund. I attempted to return an order for exchange (Order #456874). It arrived at the warehouse on May 22nd, and still no refund has been issued. Be cautious as a buyer.
Benjamin Chan
Stylish Blanco leather sneakers
Stylish Blanco leather sneakers. The problem? They are lined with a plastic material that is totally non absorbent. It's exactly like wearing a plastic bag over your socks. My feet are soaking wet every time I wear them. Fair warning.
Gshell
Stylish Blanco leather sneakers
Stylish Blanco leather sneakers. The problem? They are lined with a plastic material that is totally non absorbent. It's exactly like wearing a plastic bag over your socks. My feet are soaking wet every time I wear them. Fair warning.
Gshell
Cancelled my order twice even when I…
Cancelled my order twice even when I used Apple pay for fraudulent activity. They just did not want me use to promo codes to get discount
RSH
Cancelled my order twice even when I…
Cancelled my order twice even when I used Apple pay for fraudulent activity. They just did not want me use to promo codes to get discount
RSH
Liars and thieves
I was really impressed with GREATS and still am with the shoe quality but their ethics as a business are not only bad but badly done as well. I held off purchasing a shoe I had my eye on because they were advertising this "warehouse sale" where things were up to 75% off. I waited until the sale started and went to their website where EVERYTHING was 2x as expensive as the previous day. I cleared cookies and had a friend look on their device and the price increase was for all not just me. I can't wrap my head around the stupidity of it. Asked customer service if I could get the same price as the previous day and was DENIED. I'm not going to have anything to do with a company I KNOW (because most if not all probably do something similar) is behaving in a deceptive and duplicitous fashion. It's such a disappointment as I thought I had discovered a great brand. Pun INTENDED!
Jay Anderson
Liars and thieves
I was really impressed with GREATS and still am with the shoe quality but their ethics as a business are not only bad but badly done as well. I held off purchasing a shoe I had my eye on because they were advertising this "warehouse sale" where things were up to 75% off. I waited until the sale started and went to their website where EVERYTHING was 2x as expensive as the previous day. I cleared cookies and had a friend look on their device and the price increase was for all not just me. I can't wrap my head around the stupidity of it. Asked customer service if I could get the same price as the previous day and was DENIED. I'm not going to have anything to do with a company I KNOW (because most if not all probably do something similar) is behaving in a deceptive and duplicitous fashion. It's such a disappointment as I thought I had discovered a great brand. Pun INTENDED!
Jay Anderson
Oversold the product I purchased and…
Oversold the product I purchased and never told me. I waited weeks until I could tell it wouldn't make it for Christmas. I had to email and reach out to customer Service 10 times to even get a refund. Bad customer service
Kristin
Oversold the product I purchased and…
Oversold the product I purchased and never told me. I waited weeks until I could tell it wouldn't make it for Christmas. I had to email and reach out to customer Service 10 times to even get a refund. Bad customer service
Kristin
wrong item. No help
Sent me the wrong shoes and have not responded to multiple emails asking to exchange them.
Mark Vermylen
wrong item. No help
Sent me the wrong shoes and have not responded to multiple emails asking to exchange them.
Mark Vermylen
Don't Expect Company to Honor Refunds
Placed an order for a pair of shoes and they were too large. Contacted support and got a response telling me to place a secondary order for the correct size and that they would issue a refund after receiving the return. Simple enough! Second pair arrived and still didn't fit. Contacted support and they sent me a return label for the second pair. Return both pairs of shoes. 3-4 weeks pass, no refunds for the two pairs of shoes. Contact support again and they check their system and say that they've issued the refunds. Only get an email for one refund. Contact support again 3 days later stating that one refund is still outstanding. They tell me that the refund is issued. I send another follow up asking them to clarify that they know I'm talking about a secondary order, and they give me the exact same response. Reply back with the order number I'm talking about, date of purchase, date of return, and price of item. They respond back regarding the other order and quote the return that I'm already aware has been issued. I'm still going back and forth with their support team, and they still don't seem to realize that they owe me a second refund. I'm now having to handle this through my credit card company. TLDR, stay away, this company does not know how to handle exchanges or refunds.
CM
Don't Expect Company to Honor Refunds
Placed an order for a pair of shoes and they were too large. Contacted support and got a response telling me to place a secondary order for the correct size and that they would issue a refund after receiving the return. Simple enough! Second pair arrived and still didn't fit. Contacted support and they sent me a return label for the second pair. Return both pairs of shoes. 3-4 weeks pass, no refunds for the two pairs of shoes. Contact support again and they check their system and say that they've issued the refunds. Only get an email for one refund. Contact support again 3 days later stating that one refund is still outstanding. They tell me that the refund is issued. I send another follow up asking them to clarify that they know I'm talking about a secondary order, and they give me the exact same response. Reply back with the order number I'm talking about, date of purchase, date of return, and price of item. They respond back regarding the other order and quote the return that I'm already aware has been issued. I'm still going back and forth with their support team, and they still don't seem to realize that they owe me a second refund. I'm now having to handle this through my credit card company. TLDR, stay away, this company does not know how to handle exchanges or refunds.
CM
