SUBSCRIBTION SCAM
If I could give a zero I would. THEY KEEP STEALING MONEY FOR A SUBSCRIPTION I CAN'T CANCEL. NEVER SUBSCRIBE. SCAM SCAM SCAM
Adrian Henvest
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SUBSCRIBTION SCAM
If I could give a zero I would. THEY KEEP STEALING MONEY FOR A SUBSCRIPTION I CAN'T CANCEL. NEVER SUBSCRIBE. SCAM SCAM SCAM
Adrian Henvest
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80 Days without a camera and no refund!! SHOCKING Customer experience
Case number: 16018157 (closed by Go Pro but not resolved)I purchased a GoPro Max 2 on 23 October 2025 within a few weeks, the camera stopped working. I returned the device on 27 November, expecting a straightforward replacement process. Unfortunately, what followed has been an absolute shambles and seeing the reviews I am not the only one! I purchased the camera 110 days ago and have now been without it for 80 day! Impossible to get in acknowledgement or response from customer services and i'm in total limbo now having to take them to court. Toxic brand avoid at all costs!
Matt Masson
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80 Days without a camera and no refund!! SHOCKING Customer experience
Case number: 16018157 (closed by Go Pro but not resolved)I purchased a GoPro Max 2 on 23 October 2025 within a few weeks, the camera stopped working. I returned the device on 27 November, expecting a straightforward replacement process. Unfortunately, what followed has been an absolute shambles and seeing the reviews I am not the only one! I purchased the camera 110 days ago and have now been without it for 80 day! Impossible to get in acknowledgement or response from customer services and i'm in total limbo now having to take them to court. Toxic brand avoid at all costs!
Matt Masson
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Support People Lied stold $105.00
I bought gopro 8 over 2 years ago and I activated the free 30 day trial when I got home. I thought the camera was great but I didn't really need it so I cancelled the same day I got the trial. I find out 2.5 years later they charged me 52.99 on two different occasions unauthorized. I had phone number I found for support left message after message and no return I tried emailing them.ans no luck getting a response. My credit card company gave me different email so I went through process and Jon got back to me saying help.isnon the way..he told me would not be problem he would research it and credit the charges back. The next day credit card company got nothing I emailed him back he said I would need to go through my bank to get money back to limitations they have. Never again will I buy from dishonest company like Gopro. I turned the camera on once that is it. $105.00 stolen by crooked company.
Kyle Klar
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Support People Lied stold $105.00
I bought gopro 8 over 2 years ago and I activated the free 30 day trial when I got home. I thought the camera was great but I didn't really need it so I cancelled the same day I got the trial. I find out 2.5 years later they charged me 52.99 on two different occasions unauthorized. I had phone number I found for support left message after message and no return I tried emailing them.ans no luck getting a response. My credit card company gave me different email so I went through process and Jon got back to me saying help.isnon the way..he told me would not be problem he would research it and credit the charges back. The next day credit card company got nothing I emailed him back he said I would need to go through my bank to get money back to limitations they have. Never again will I buy from dishonest company like Gopro. I turned the camera on once that is it. $105.00 stolen by crooked company.
Kyle Klar
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Scammed: Received a GoPro Hero 5 instead of 13
I purchased from Walmart on 1/27/26 a sealed GoPro 13 box (with the pullcord at the bottom still intact). When I came home and opened it, it had stickers on, and when I removed the stickers it was a Hero 5. I did not even realize it until I had trouble following the instructions as nothing was matching and then I realized that the battery didn't even match.I reached out to GoPro and they refused to do anything about it blaming Walmart who in turn is blaming GoPro. No one is taking accountability.
Nate Ye
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Scammed: Received a GoPro Hero 5 instead of 13
I purchased from Walmart on 1/27/26 a sealed GoPro 13 box (with the pullcord at the bottom still intact). When I came home and opened it, it had stickers on, and when I removed the stickers it was a Hero 5. I did not even realize it until I had trouble following the instructions as nothing was matching and then I realized that the battery didn't even match.I reached out to GoPro and they refused to do anything about it blaming Walmart who in turn is blaming GoPro. No one is taking accountability.
Nate Ye
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I have had a gopro cloud for 3 years…
I have had a gopro cloud for 3 years now and to be honest i don't use it very often ,I'm just using it as a storage. Just came back from skintrop and wanted to watch some videos on my 4k lg smart TV but I was unable to cast the videos from.hopro quick onto the TV. There is no special app for the LG tv either and when I tried to cast it from the browser there is no image as my chromecast is only 2k the TV itself is 4k but there is no option to cast it straight on the TV. This is definitely my last year of subscription as whats the point of having all of those videos stored if you cannot watch it on the TV. They more than happy to charge users for subscription but clearly do not give dam about making the app user friendly.
Krzysztof Brusik
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I have had a gopro cloud for 3 years…
I have had a gopro cloud for 3 years now and to be honest i don't use it very often ,I'm just using it as a storage. Just came back from skintrop and wanted to watch some videos on my 4k lg smart TV but I was unable to cast the videos from.hopro quick onto the TV. There is no special app for the LG tv either and when I tried to cast it from the browser there is no image as my chromecast is only 2k the TV itself is 4k but there is no option to cast it straight on the TV. This is definitely my last year of subscription as whats the point of having all of those videos stored if you cannot watch it on the TV. They more than happy to charge users for subscription but clearly do not give dam about making the app user friendly.
Krzysztof Brusik
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Disappointed with GoPro Support Despite Subscription
I’m very disappointed with my experience with GoPro. I have an active GoPro subscription, yet the customer support has been extremely slow and unhelpful.My GoPro Hero 11 Mini stopped working suddenly and will not switch on at all. This happened in less than one year of use, which is unacceptable for a premium action camera. I tried all basic troubleshooting steps, but nothing worked.What’s worse is the slow response from GoPro support, even though the subscription is supposed to offer priority assistance. The process has been frustrating and time-consuming, with no quick resolution so far.I expected much better product reliability and customer service from a brand like GoPro. Sadly, this experience has made me lose confidence in both the product quality and the support system.
ROS
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Disappointed with GoPro Support Despite Subscription
I’m very disappointed with my experience with GoPro. I have an active GoPro subscription, yet the customer support has been extremely slow and unhelpful.My GoPro Hero 11 Mini stopped working suddenly and will not switch on at all. This happened in less than one year of use, which is unacceptable for a premium action camera. I tried all basic troubleshooting steps, but nothing worked.What’s worse is the slow response from GoPro support, even though the subscription is supposed to offer priority assistance. The process has been frustrating and time-consuming, with no quick resolution so far.I expected much better product reliability and customer service from a brand like GoPro. Sadly, this experience has made me lose confidence in both the product quality and the support system.
ROS
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Customer service sucks
You can’t call them. You have to waste hours of YOUR time chasing emails with them and their “improved streamlined process” which ultimately translates to profits over service. I bought a premium subscription for my brand new hero 13 and the subscription disappeared from my account. My cloud backups of my videos snd photos are gone. I’m not blaming the agents, but the corporate policy of no phone calls. I HATE MY GOPRO NOW! Forget about getting help.
Suzan OLeary
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Customer service sucks
You can’t call them. You have to waste hours of YOUR time chasing emails with them and their “improved streamlined process” which ultimately translates to profits over service. I bought a premium subscription for my brand new hero 13 and the subscription disappeared from my account. My cloud backups of my videos snd photos are gone. I’m not blaming the agents, but the corporate policy of no phone calls. I HATE MY GOPRO NOW! Forget about getting help.
Suzan OLeary
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Go Pro Customer Service shambles
I returned an item to go pro ( hero 13 widescreen edition) this was dropped off at UPS access point , UPS then lost my parcel , I contacted go pro who after a few emails told me they’d initiate an investigation with UPS. This did not happen & GoPro decided to stop communicating with me. I couldn’t speak to them unless I opened alternatives cases , tried this numerous times, eventually I had to contact UPS to start the investigation myself. I then won my claim & GoPro were subsequently paid out on the 25th November ( support case 15908413) from then on go pro have kept that money & not refunded me, they have my original money for the unit and the claim refund money which belongs to me, they are uncontactable no one returns emails & phone numbers don’t work. I then went to social media Facebook and twitter , someone responded on twitter & I received an email from someone who had no clue what was going on, I educated them in a reply & have had no reply in 9 days now. Absolutely incompetent customer service & company , stay well clear of these.
Kevin
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Go Pro Customer Service shambles
I returned an item to go pro ( hero 13 widescreen edition) this was dropped off at UPS access point , UPS then lost my parcel , I contacted go pro who after a few emails told me they’d initiate an investigation with UPS. This did not happen & GoPro decided to stop communicating with me. I couldn’t speak to them unless I opened alternatives cases , tried this numerous times, eventually I had to contact UPS to start the investigation myself. I then won my claim & GoPro were subsequently paid out on the 25th November ( support case 15908413) from then on go pro have kept that money & not refunded me, they have my original money for the unit and the claim refund money which belongs to me, they are uncontactable no one returns emails & phone numbers don’t work. I then went to social media Facebook and twitter , someone responded on twitter & I received an email from someone who had no clue what was going on, I educated them in a reply & have had no reply in 9 days now. Absolutely incompetent customer service & company , stay well clear of these.
Kevin
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Worst customer service
Ordered a Hero13 and accessories December 11th, was due to be delivered the next day but was lost by UPS. A month later and now GoPro are ignoring my emails, but haven’t refunded my money and won’t let me know if they will send a replacement. Absolutely awful customer service from what I considered to be a reputable company.
Victoria Allan
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Worst customer service
Ordered a Hero13 and accessories December 11th, was due to be delivered the next day but was lost by UPS. A month later and now GoPro are ignoring my emails, but haven’t refunded my money and won’t let me know if they will send a replacement. Absolutely awful customer service from what I considered to be a reputable company.
Victoria Allan
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Well I'll start off saying that most…people call them action cam I call mine a life cam
Well I'll start off saying that most action cameras either have one or two main functions and almost all don't have MODs for the effects. Where GOPRO sold me for life, is the application Quick start was just that from the second I signed up for my subscription,I found myself creating Trips adventures to use mine, I bought the Hero 12 max Black editor package, I have had 1 through 8 in the series of GoPro, I use them on my Harley rides on long cross country trips in all of harsh terrains and these Life Camera,lol that's what I call mine I use it to document my travels with friends and family..its really easy to set up. The application is very straightforward.The customer service is quick and is on top of their response time. Over the years from the my first Hero using it for my phantom 2 drone camera getting great cenematic shots I was sold from day one .It's a part of our family I wouldn't consider buying anything else out there the action came game can't compete with the GoPro in any way.. I just want to say thank you for putting in every detail you could to make sure you provided us outdoorsmen and women a life camera to hold our favorite memories are made with.
Matthew Clifton
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Well I'll start off saying that most…people call them action cam I call mine a life cam
Well I'll start off saying that most action cameras either have one or two main functions and almost all don't have MODs for the effects. Where GOPRO sold me for life, is the application Quick start was just that from the second I signed up for my subscription,I found myself creating Trips adventures to use mine, I bought the Hero 12 max Black editor package, I have had 1 through 8 in the series of GoPro, I use them on my Harley rides on long cross country trips in all of harsh terrains and these Life Camera,lol that's what I call mine I use it to document my travels with friends and family..its really easy to set up. The application is very straightforward.The customer service is quick and is on top of their response time. Over the years from the my first Hero using it for my phantom 2 drone camera getting great cenematic shots I was sold from day one .It's a part of our family I wouldn't consider buying anything else out there the action came game can't compete with the GoPro in any way.. I just want to say thank you for putting in every detail you could to make sure you provided us outdoorsmen and women a life camera to hold our favorite memories are made with.
Matthew Clifton
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