terrible costumer service and the…
terrible costumer service and the quality of shoes is even worst . still not answering my mails and even i dont get my money back
hardy seang
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120 reviews
terrible costumer service and the…
terrible costumer service and the quality of shoes is even worst . still not answering my mails and even i dont get my money back
hardy seang
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Don't bother - Phantom stock and cancellations
Absolute joke of a service. Ordered twice on the 20th Feb, and both were cancelled because they sold me stock they didn't actually have. Their "solution" is for me to follow their social media and use a discount code with a million exclusions. My time was wasted and my funds were tied up for nothing. First and last time ordering from Foot Locker UK.
Christian Giolitti
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Don't bother - Phantom stock and cancellations
Absolute joke of a service. Ordered twice on the 20th Feb, and both were cancelled because they sold me stock they didn't actually have. Their "solution" is for me to follow their social media and use a discount code with a million exclusions. My time was wasted and my funds were tied up for nothing. First and last time ordering from Foot Locker UK.
Christian Giolitti
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Awaiting refund
They received my returned items on 04/02/26 it’s now 22/02/26 and still no sign of a refund. Horrendous customer service.
Marc Smith
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Awaiting refund
They received my returned items on 04/02/26 it’s now 22/02/26 and still no sign of a refund. Horrendous customer service.
Marc Smith
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Bad experience
Ordered on line for home delivery.delivered to wrong address been in told I’m not allowed a refund or a new pair trainers sent out
Terri louise Plumstead
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Bad experience
Ordered on line for home delivery.delivered to wrong address been in told I’m not allowed a refund or a new pair trainers sent out
Terri louise Plumstead
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Foot locker is one of my favorite shoe…
Foot locker is one of my favorite shoe stores orders come fast and they have great customer service
David Davis
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Foot locker is one of my favorite shoe…
Foot locker is one of my favorite shoe stores orders come fast and they have great customer service
David Davis
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Refused to process my refund after…
Refused to process my refund after return not delivered by courier eventhough I followed their return process and provided evidence, then blamed me saying they wouldn't process the refund as I hadn't followed a company process rule in a hidden EU help page.
Kane Menicou
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Refused to process my refund after…
Refused to process my refund after return not delivered by courier eventhough I followed their return process and provided evidence, then blamed me saying they wouldn't process the refund as I hadn't followed a company process rule in a hidden EU help page.
Kane Menicou
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I received a completely incorrect item…
I received a completely incorrect item that I did not order and they refused to send me the correct shoe that I actually ordered. My order had someone else's personal information and another stranger also now has my personal contact information and address. When I contacted customer service they told me that although it was their mistake, I need to arrange return of the incorrect product myself and they would withhold a refund until 1-2 weeks after it was received. So disgusting
Anon
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I received a completely incorrect item…
I received a completely incorrect item that I did not order and they refused to send me the correct shoe that I actually ordered. My order had someone else's personal information and another stranger also now has my personal contact information and address. When I contacted customer service they told me that although it was their mistake, I need to arrange return of the incorrect product myself and they would withhold a refund until 1-2 weeks after it was received. So disgusting
Anon
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Faulty shoes and process to return is…
Faulty shoes and process to return is long and slow
Jack Butler
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Faulty shoes and process to return is…
Faulty shoes and process to return is long and slow
Jack Butler
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Worst customer service
returned a pair of £100 trainers had to get in touch numerous times about a refund to be told that the shoes was missing from the box and I wouldn’t be getting a refund iv never known a company to have such bad customer service
Sarah North
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Worst customer service
returned a pair of £100 trainers had to get in touch numerous times about a refund to be told that the shoes was missing from the box and I wouldn’t be getting a refund iv never known a company to have such bad customer service
Sarah North
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Never Again
I ordered a pair of Hoka shoes from Footlocker in August 2025. After 6 months the sole had started to detach from the shoe itself with normal use. I contacted the customer service team, who asked for photos of the issue. After providing these, they have still asked for the shoes to be returned to their Quality Department even though the defect is evident. No pair of shoes should have such a defect after 6 months. I have returned the shoes to Footlocker reluctantly (at my own inconvenience) and remain hopefully they will provide a refund, as they do not offer replacement.Overall terrible customer service, I will never buy shoes from Footlocker again and will go directly to Hoka next time.
Tom S
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Never Again
I ordered a pair of Hoka shoes from Footlocker in August 2025. After 6 months the sole had started to detach from the shoe itself with normal use. I contacted the customer service team, who asked for photos of the issue. After providing these, they have still asked for the shoes to be returned to their Quality Department even though the defect is evident. No pair of shoes should have such a defect after 6 months. I have returned the shoes to Footlocker reluctantly (at my own inconvenience) and remain hopefully they will provide a refund, as they do not offer replacement.Overall terrible customer service, I will never buy shoes from Footlocker again and will go directly to Hoka next time.
Tom S
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