Excellent customer support/Excellent Desk
Excellent customer support. I had an issue and they care of it asap. I was very pleased. My E5 is perfect. Love it.
Jashpall Singh
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60 reviews
A great product that comes with great customer service.
Their products are great, and their customer service is exceptional.
Mitchell Lawrence
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Worst customer services I ever seen
Worst customer services I ever seen. I ordered 3 desk black Friday last year, the items were separately delivered and the last item was received more than 3 weeks from my date of purchase. Worst of all, the last item delivered which is a rubberwood desktop has a deep crack on the top and therefore I requested for replacement. Since mid December to now, FlexiSpot kept on telling me that they have no stock while they are still selling the table!!! They claimed that they have no schedule to restock the item, but in fact they don't have plan to give me a replacement item!!! Shame on FlexiSpot who only care about selling more items but totally ignoring after sales services.
Cheung
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My desk would not go up
My desk would not go up, only down. They provided me a fix within 30 seconds, and everything is working great now! I bought this desk in 2021 and it is still going strong. Amazing customer service.
Christi
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Patrick with flexispot
Patrick was very helpful and informative.
Shane Foutz
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Great Customer Support
Honestly this has been one of the smoothest customer support experiences I've ever had. I Purchased a desk from them. There was a small issue that came up a few months later. I reached out to customer support through their online chat feature. There was admittedly a long wait (about 2 hours) but I believe they have a "call-back" feature if you use their phone support instead. That said, my issue was resolved within 5 minutes of chatting with Kheay. They determined I was eligible for a replacement desktop after seeing a couple photos and I believe they will be sending me a new desktop this week.I'm obviously not thrilled about needing customer support to begin with, but the experience helped assuage any concerns i had.
Rog
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Expert and prompt support
Expert and prompt support which resolved the issue i was having with my daughters desk
Dave Davies
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I found some cracks in my desktop…
I found some cracks in my desktop table. It took only 2 minutes to get assistance and 3 minutes to find a solution and send me a replacement tabletop.5 stars for the service for sure! Best desk I’ve ever used and the best customer service I’ve seen in years.
Simon Morin
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Romica provided excellent customer…
Romica provided excellent customer service resolving an issue with a damaged desktop delivery!
Chelsea
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Sent me a whole new rack! Wow!
I have purchased well over 30 FlexiSpot Products in my lifetime, and recently we had an overhead garage rack (Fleximounts GR36B) collapse. Turns out it was due to bad lag bolt bite into the joist. Surprisingly, it held for 2 years before giving-out. During the collapse, because the rack was fully loaded, the metal brackets suffered immense bending. I used a mallet to try to bend them back, but it just felt really unsafe. I asked support for some replacement brackets. They said they don’t offer them. I was upset, but then they shocked me and told me they would send me a whole new rack instead. I’m very happy with the support I received. Thank you Romica!
Zach Skagen
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good customer service fast delivery.
good customer service fast delivery.
Jonathan Zutt
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Amazing customer service
I had an issue that needed resolving so I spoke to an agent online by the name of Mc Wezer. Mc Wezer instantly resolved my issue and left me very satisfied. I hope they get a bonus/pay raise because they truly deserve it!
Emily Benitez
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Mc Wezer was so helpful!
Mc Wezer helped me resolve an issue with my delivery without hesitation. He made the experience so easy to navigate and understood my confusion. I look forward to receiving my order and I am grateful to McWezer for resolving it.
Cat C
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Shout out to Geneva!
I recently had a great experience with FlexiSpot's customer service after realizing I had previously ordered the wrong size desktop for my setup. I reached out to their call center, and Geneva was incredibly pleasant and helpful from the start.She patiently listened to my situation, guided me through the available options, and made sure I got the exact right size desktop that I needed. The whole process was straightforward, hassle-free, and stress-free—no pushy sales tactics or complications. She handled everything efficiently, and I was genuinely impressed with how smoothly it went.I'm really pleased with how the issue was resolved and now feel confident recommending FlexiSpot to others. Their products are solid, but it's the top-notch support like this that keeps me coming back. I'll definitely continue ordering from them in the future.Thank you, Geneva and the FlexiSpot team—you made a potentially frustrating situation into a positive one! 5/5 stars.
Marvin David
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Excellent Standing Desk
Excellent Standing Desk – Sturdy, Smooth, and Perfect for a Home OfficeI’m extremely happy with this FLEXISPOT standing desk. The size is perfect — plenty of space for multiple monitors, a laptop, and accessories without feeling crowded. The build quality feels very solid and stable even at standing height, which was something I was worried about before purchasing.Assembly was straightforward and the instructions were easy to follow. The dual motors are quiet and adjust the height smoothly, and the memory controller is very convenient for switching between sitting and standing positions throughout the day.The desk looks clean and modern, fits perfectly into my home office, and has made long workdays much more comfortable. Overall, this has been a great investment for productivity and ergonomics.Highly recommend for anyone looking for a reliable, professional-quality standing desk!
ibrahim younis
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Completely impressed with the product…
Completely impressed with the product the customer service
Darla Maxedon
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I had an issue with a damaged bed frame…
I had an issue with a damaged bed frame when my order arrived, and I was honestly worried it would turn into a long, frustrating process. But FlexiSpot’s customer service completely exceeded my expectations.From the very first contact, their team was responsive, professional, and genuinely helpful. They asked for a few photos, quickly confirmed the issue, and immediately arranged for a replacement. There was no runaround, no hassle — just clear communication and fast resolution.It’s rare these days to experience customer service that is this efficient and customer-focused. Mistakes can happen with shipping, but what really matters is how a company handles it — and FlexiSpot handled it exceptionally well.I would absolutely purchase from them again and highly recommend them to anyone considering their products.
Peggy Gardner
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Refund for a code that didn't work
Before purchasing a bed frame I signed up for email alerts. In doing so I received a code to get $30 off my order. The code worked then was not on final purchase. I immediately got in to chat with customer service. I was informed and sent a screen shot that that code only worked with purchase of $500 or more. I didnt not receive that info with the code. so I sent screen shots as proof. Happy to report that they agreed that was wrong. My order went through and they refunded me $30. So grateful and ready for my bed frame to arrive.
Barb
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Customer service agent dug around for…
Customer service agent dug around for very specific information/specs I requested. Very responsive.
Paige
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Nicely packaged and high quality items…
Nicely packaged and high quality items but had a broken top sent. Very easily replaced through chat. Thankful for the great customer service.
Drew Malone
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