Wish i could give 0 stars this service is useless. If you rely on a bus to get you work at the same time everyday you will be sacked within 3 months due to the busses being late or way too airly that you miss them
Majority of bus drivers attitudes are shocking and aggressive. Glasgow bus driver on the 19 was shouting, threatning and swearing at a parent and child on Friday 20th Feb (driving towards the fort). Handing over buses to absolute scumbags.
Absolute joke of a bus company. They're either frequently late or don't show at all. Drivers sometimes depart with empty buses or force everyone off halfway through the journey. Prices are astronomical compared to other UK bus companies.Worst part about living in the Glasgow area by a wide margin. Do better.
Can’t do anything right. Never on time, rubbish drivers, random cancellations, wrong route…
Always extremely late and on the infinitesimal chance its early they just drive past, staff are nice however.
Bus tracker said 4 minutes then dueThen that bus at 10:15 disappeared from listNo busUsed the car instead to drive to Bristol
Disgust Theives; sold wrong ticket bundle for the zone I needed. Got off bus to view a flat - I have been homeless 4 months, living in bedsits & hotels - unable to get back on bus to get to work. My first day at my new job no less. Tried purchasing another ticket: money left my account but no ticket. Fortunately this bus driver let me on upon seeing receipt email. Contacted customer support: insistent ticket was in wallet on app (it wasn't); couldn't give refund for unused tickets in the bundle - despite what it says online - suggested I buy more tickets. They did agree to refund the ticket that wouldn't show up. Point blank refused to refund tickets or transfer them to correct zone.Forced refund through PayPal: now they have submitted a counter claim I have tickets. I can't use the tickets. I have not used the tickets. They are the wrong tickets & they refuse to change them to the correct zone. Disgusting behaviour. I am never ever, using their buses again.Their app is as useless as their customer service!
my daughters and her friends tapped to get on bus. one friend it didnot work and driver wouldnt let her one but her friends had tapped and moneys from bank paid and driver didnt let her on
First bus Lowestoft need newer buses and heating as not allowed ⛔also reliability as always breaking down and NOT FIT FOR ROAD AND MOT FAKE10 + year old buses and dirty
Has anyone ever used the UK FirstBus website to file a complaint or request a refund? It is one of the most customer unfriendly experiences in my life. I don’t even think it was tested out on monkeys let alone human beings. Some pages appear circular in nature taking you back to a previous page. Some of the usual reasons for contact don’t even appear in the dropdown boxes leaving you none the wiser. In the end, it means having to make a selection that bears the least resemblance to a tiny portion of your complaint. Then you are required to fill in a number of boxes (some necessary) for which you do not have the necessary information. It then becomes necessary to abandon that approach. I have tried live chat before, if you can actually get through because it often states staff are unavailable. While the passenger experience can occasionally be dodgy with phantom buses in the apparent ‘live’ timetable, they are often known never to turn up. And if you are ‘lucky’, one turns up when you least expect it and it’s not showing on the live map. They’ve recently introduced Tap On Tap Off in Berkshire and Thames Valley, but most days the Tap Off reader is often not working. Quite frankly, I despair. Last Saturday, (6th December), it was supposed to be a “Slough Super Saturday” where most bus travel was supposed to be free. Guess what! It wasn’t, unless the bus driver liked you, it seems. But as I’ve discovered today, I’ve been charged for a bus journey I never even made on Sunday. I’m presently assuming it is an error and should have actually been a refund for the Saturday travel. I live in hope…
Rubbish. Buses frequently fail to turn up. It's impossible to rely on them if you need to get more than one bus to get somewhere - you can easily end up stranded as the bus you needed to catch is cancelled, or the bus you're on first is delayed or cancelled meaning you miss your next bus.Cannot believe that in 2025 the bus system in the UK is still as bad as ever. We need to learn from pretty much every other country in the world.There's no way you're going to get people away from the convenience of cars while the public transport system is so woefully poor and unreliable
Awful bus operator who can’t operate a reliable service for Bristol. They operate services funded by the clean air zone, so are getting paid to run services that they very regularly cancel. That’s theft really, yet still they are granted contracts by WECA which stinks of corruption in my opinion.
I was threatened with violence on the bus and there were three of them. Tw males and one female. One male had a gun in his bag and threatened violence. He said he served in Afghanistan and dominated the whole of the lower ground floor bus throughout the whole journey. There was cctv but the police said it was not clear enough for facial recognition which defeats the object of having cctv on the bus in the first place. The police also said there was no audio. I somehow don't believe that. I did wonder whether First Bus had doctored the cctv. Just seems all so convenient.
Buses are frequently late. Unlike train services where they have a service commitment and will compensate you if the journey is late, buses don't and there is no recourse for their extremely poor record of timekeeping. I've had buses cancelled and my journey delayed by over 1 hour before with nothing but an apology from the company. The app has helped with tracking buses, but isn't always accurate and so can't be relied upon (despite their frequent insistence of checking for updates on the app). The organisation of buses and drivers at our local depot is poorly managed. There's just no accountability and no reliability, in a time where fares are frequently rising, whilst service is declining.
Complete disregard for people who work - buses turn up WHEN and IF they want - drivers who behave as if they are doing you a favour - extortionate prices.If this was in France half your fleet would have been already on fire. You being in business if proof of how corrupt councils can be.
Bought a ticket, then couldn't do my journey. Asked for a refund on their website. They told me I should have asked this to driver. Then why do they have this refund request on their website? Completely poor customer service.My ref: 01209068
First bus Bristol. They have been on strike for a few days. So say, two weeks in October. Why not three weeks in November and four weeks in December???? People have managed either with scooters taxis or friends given them lifts or work from home. The public have managed. I wonder whether all the passengers will return to the buses? Maybe.......maybe not! How about some of the drivers could take customer service refresher courses during the strike. Just a thought.
Firstly I know writing this review is pointless as first bus bristol will just ignore it and do nothing about it, beacuase that is just what they do , but I will write it anyway. They have dangerous and unsafe vehicles on the road, in the form of these new and extremely dangerous electric bus. They have fallen into the trap , off putting eco nonsense rubbish, ahead off , safety, price and reliability, which are far more importantly than anything else , but first bus bristol, don't care about , any off that .They have a customer service team , who are some off the most incompetent people, I have ever contacted. They blame you for the incidents , they are rude and insulting, I don't want to call any individual out as they are all as bad as each others. But milo is the one who has contacted me most , he is just completely unfit to do his job .And now they have the nerve to go on strike , wow , they are all completely overpaid as it is .They inconvenience passengers when the buses are running, now they have made it twice as bad now they have ho on strike .Unbelievable. I don't believe for one minute, I will get a response from anyone at first bus , because as I say they just ignore everything .So this review was a complete waste off time .But it needs to be written anyway. Many thanks ! .Craig Thatcher.
The 235 bus suddenly stops, we were told that we are not moving for the next 5 mins, this is to regulate the service. No consideration given to those on the bus, we are struggling to get to work on time. This is not a one off occurrence but a daily one. Utter shambles...do the bus company care? I think not...
I was running towards a 22 bus in Canvey island to go to Benfleet with my hand out to show i needed to catch it as i got near the door the driver shut the doors and drove off it was blatantly obvious to the other people that i was flagging him down drivers like him are a disgrace and should not be employed
