I was emailed asking me to contact Customer Support about my address. When I used the link they gave me, it took me to Live Chat but they can't fix my issue.If I'm no longer employed somewhere, I should be able to adjust the address on the account without having to spend over an hour contacting multiple support groups to update an old account.
I invested my money with this company for 6 years. Lately, trying to withdraw from my account. It's been over a month now waiting for the process and review. They say I'm going to get a phone call or email when I can withdraw but today, just got a message that they are closing my account. Poor service and I will never recommend this company to others.
1 only because 0 is not an option. Spent 18 day trying to track a missing stock transaction including a 10 day 'formal review', only to have to get a 'supervisor' involved for another 2 day personal review. Seems like they can't tract the transaction eventhough my account was debited 32 days ago.
Fidelity used to be good 20 or 30 years ago. It has become run by kids that only know how to transfer calls. Lazy customer service. Poor execution. Best day of service was the last day of service.
Caprevive is the solution.
As stated in numerous complaints, their customer service is lousy. Terrible even. If there's anything that annoys customers and makes them flee a company it's being jacked around and constantly transferred to another department because someone is too bothered or too lazy to address the problem. (Remember the old slogan of "the buck stops here?") Fidelity is really, really bad about this and I'm tempted to go somewhere else, even though I've been with them for 19 years. FYI, Fidelity, if you send something by UPS, it cannot go to a PO Box--you need to be told this? It will be returned as undeliverable. Again, you have to be told this?
Not great , The returns is very low and not impressive . I paid $9800 to Milky Earn , i paid attention for few weeks and got back back $14870 . Fidelity needs to do better, Sometimes the positive reviews can be really deceptive.
I had been with Fidelity around 20 yrs with my personal and retirement accounts. They wanted to know who was responsible for my Power of Attorney. I gave them my partners name. I decided to contact my attorney regarding issue and I called Fidelity asking to hold my request. And I asked them not to contact my partner until I consulted my attorney. The same woman I spoke with contacted my partner asking information so she could add him as Power of Attorney. My partner told me the same day. I contacted same Fidelity representative and asked why she contacted my partner when I explicitly told her to wait. She had no valid answer. I transferred all of my accounts out of Fidelity. Very disappointed with them.
Not trustworthy - especially the workplace planning advisors. They don’t have your interests in mind. If you call to make an order change to investments and they say ok great, “ I’m changing that now for you”. Apparently all this means is they are making a note of it and throwing it in the trash. This happened to me and 3 days later when the change didn’t happen I called back and it was a not fun call for them! The guy offered his apologies but still it’s just terrible service.
Been trying to claim my money from court order and keep getting spun around with this company now I have to pay out of pocket cost for meds to keep me alive and disabled. We are now under arbitration with finera you are jeopardizing a human life now without meds 7 days now for you continuing to neglect as I am demanding execution of my money. Also filing contempt of court against you.
If I can put 0 star ,I will do so I had 2nd time rollover in previous employer to put all in one place, worst fidelity experience ,I had the check for 150 days multiple calls not helpful and there apps netbenifits to upload the document worst than nightmare .If anyone think ing to roll over your previous 401 K is not a good idea to put your money from sweat and tears w/ all your hard work in fidelity not worth it
The worst company and platform I have had the unfortunate experience with. I would never trust nor use any service or web service with there name attached. The customer service was bad I mean really bad. Outsourced to India with no standards for English speaking requirements, long wait times and even longer to resolve an issue. Then your account will be restricted at any time with no reason or explanation. I tried the investment platform because my father used them and thought they would be much better due to longevity, boy was I wrong. I do not recommend them save time and frustration go anywhere else. I have.
Was a Fidelity customer for over 15 years, had almost $250,000 with them and traded thousands of trades between 2011 to 2026, had withdrawn most of the money in 2019 and put a down on 3 homes that I purchased in Florida. All of a sudden I was about to start trading again and deposit $70,000 into my account and learned they closed last week for reasons or explanation what this was from, no phone call, no letter, no email, nothing. Terrible disgusting people, and company. When I had money in there they would jump for me, now I'm nothing to them not until I discovered about Frontier Invest Corp from my research on TRUST pilot. No complaints, just business as as standing on their words with compromise. Stay clear of this company, it has to be one of the worst things I've experienced from a platform in my life. I will continue my business with Frontier Invest Corp.
I requested a loan through my 401k plan (emergency funds) and thought that everything had been processed…..unbeknownst to me the incompetent representative processed as a quote not an ACTUAL Loan! So now I’m placed in a bind and had to start from scratch waiting for another loan to finally be processed the correct way! When I say Livid it’s an understatement…. I requested a manager to see if the issue can be escalated to process same day, And of course it’s a big fa NO! Hate this company! Do better and coach your employees the correct way!
After more than 30 minutes of waiting on hold, Fidelity customer service was still unable to explain why selling my RZLV shares would result in a $1400 loss when the total value of my position is under $1000 and my displayed average cost and total loss are less than $50.The inability to clearly justify this discrepancy raises serious concerns about transparency. The experience felt manipulative and shrewd, leaving me with the impression that the system may not be acting in the best interest of its customers.
I panicked when the company stopped responding after my deposit. I was truly scammed. Vėřtel-Waves stepping in helped me get back my money.
I opened investment accounts with Fidelity and Charles Schwab (both with the same dollar amount). I wanted to see whose AI investments would do better. It didn't take long to figure out that Charles Schwab was the winner. They increased my investment while the Fidelity account lost money in the first 30 days. Strike 1, but the final strikes came when I requested an appointment. I did it online and received an email confirmation with the date/time and that Jonathan would call me. I waited 10 minutes after the scheduled meeting start time - no call, text, or email so I reached out to Fidelity to talk to a supervisor. After a couple of transfers, I got to the correct person. Who apologized and said that Jonathan showed as busy. Busy? Busy with who it wasn't with me, who had a confirmed appointment with him. I don't understand how a company of this size can employ someone who is so inconsiderate, disrespectful, and unprofessional. Business 101: If you can't make a meeting, let the customer know! Needless to say, I have closed my account and will never invest with Fidelity again. I prefer to deal with companies/people who treat me with respect and are respectful of my time.
I used to be a diehard fidelity account holder. Today they closed my account, no notice, lost a big trade opportunity when i noticed i was restricted. Called them and they basically said "we are no longer doing business with you because of adverse action"... not hey, lets call our client and have them verify a few things.. they just said screw off and get out of here.Context: I won some money on draftkings and I got a substantial raise this year, put it into stocks... applied for options trading and they approved with my new reporting. Not a lie at all and all info was verifiable since it was literally being put into the brokerage.Sorry fidelity for being smart with my money. You guys are disrespectful ungrateful PoS and this business will die with how fast their traders are exiting or being booted for more userfriendly free online methods.I cant wait to laugh at that result. Should do better to follow the golden rule.
I experienced a severe technical failure on the Fidelity platform this morning that lasted for approximately one hour. Although the system confirmed my buy orders were successfully filled, the purchased shares failed to appear in my account positions.As a day trader, timing is everything. Because the shares were invisible in my account for over an hour, I was physically unable to sell them during my target price window. By the time the positions finally showed up, the stock price had plummeted, resulting in a significant financial loss.What is more frustrating is the lack of accountability from customer service. While they acknowledged the platform-wide issue, there was zero effort to offer a remedy or even show genuine concern for the financial damages caused by their infrastructure. For a major brokerage, this level of unreliability and poor support is completely unacceptable.
Can't stand dealing with this company.
