Disappointing Experience – Fendi Doesn’t Stand Behind Their Products
Title: Disappointing Experience – Fendi Doesn’t Stand Behind Their ProductsI expected far better from a luxury brand like Fendi. My watch, which I cherished, stopped working just one day after the warranty expired. I contacted customer service assuming they’d make an exception—after all, we’re talking about a single day. Unfortunately, they refused to repair or replace it without charging a full service fee.It’s shocking that a brand selling high-end watches would hide behind technicalities instead of standing by their craftsmanship. For the price and prestige, I expected integrity, not indifference. This experience has completely eroded my trust in Fendi. I won’t be buying another watch—or anything else—from them again.Luxury should mean quality and care, not excuses.
Kate
Not a trusted website
Not a trusted website. Buy an item and never arrived. In addition, the credit card provided was compromised.
kc
Very inconvenient that they don’t do…
Very inconvenient that they don’t do exchanges for online purchases. Bought a gift for someone that ended up being the wrong size and a gift receipt , be nice to have the gift receiver receive money so they can change it on their own. Once something is gifted it’s theirs but I have to wait to receive the money and then re order it again from my card. Very upset
laila semchuk
Scam Company
Do not buy anything from this company, they dont back their product. Bought a expensive pair of sunglasses from sunglass hut. Wore them twice and the frame came loose damaging the lens. The screw was stripped and I did nothing to damage them, it was a factory defect. I provided them photos and receipts and explained the situation, they turned down warranty saying they dont have parts to fix them. This company is a scam.
Justin Soroko
Fendi Jacquard sandals (flat) wore…
Fendi Jacquard sandals (flat) wore them for the first time today and my gosh they have ruined my feet. They have given me four blisters and sore skin, due to how horribly hard and uncomfortable they are. To think I spent £780 is utterly ridiculous. I wish I could upload a picture. It got to a point, that I ended up having to buy a pair of havaianas as I could not bear the pain anymore!!
Dora
🚨🚨Avoid !!
🚨🚨Avoid !!Poor Quality Jacket and Disappointing Experience with Poor Quality Jacket and Disappointing Experience with FendiI bought a Fendi jacket expecting high quality and durability, especially given the premium price tag and the brand’s reputation. Unfortunately, my experience has been extremely disappointing.Right from the start, I noticed the Fendi motifs on the jacket were barely visible — much lighter than expected, making the design look faded. This was not what I expected from a luxury brand.More frustratingly, after very minimal use, the zip completely failed — when I zip it up, it opens from the bottom, making it unwearable. The pin has come off, and the zip simply doesn’t hold. This is not due to misuse; I take care of my clothes, especially designer pieces.I own jackets from other high-end brands like Burberry, Moncler, and others — some that are over 5 years old — and they’re still in perfect condition. This Fendi jacket, however, is by far the worst experience I’ve had in terms of both quality and customer care.I first raised this issue back in September, but due to travelling, I couldn’t follow it up properly. When I returned to it, I expected a luxury brand like Fendi to stand by their product and offer a fair resolution — ideally a credit note or refund. Instead, I’ve had to chase and deal with generic replies, with no proper investigation or ownership from their side.For a product that costs this much, and from a brand like Fendi, this has been a deeply disappointing and frustrating experience. I expected better.I bought a Fendi jacket expecting high quality and durability, especially given the premium price tag and the brand’s reputation. Unfortunately, my experience has been extremely disappointing.Right from the start, I noticed the Fendi motifs on the jacket were barely visible — much lighter than expected, making the design look faded. This was not what I expected from a luxury brand.More frustratingly, after very minimal use, the zip completely failed — when I zip it up, it opens from the bottom, making it unwearable. The pin has come off, and the zip simply doesn’t hold. This is not due to misuse; I take care of my clothes, especially designer pieces.I own jackets from other designers — some are over 3-4 years old — and they’re still in perfect condition. This Fendi jacket, however, is by far the worst experience I’ve had in terms of both quality and customer care.I first raised this issue back in September, but due to travelling, I couldn’t follow it up properly. When I returned to it, I expected a luxury brand like Fendi to stand by their product and offer a fair resolution — ideally a credit note or refund. Instead, I’ve had to chase and deal with generic replies, with no ownership from their side.For a product that costs this much and from a brand like Fendi, this has been a deeply disappointing and frustrating experience. I expected better. I used to love Fendi but I don’t think I can stand the brand . Cheap quality and cheap customer service !!!! Avoid
N M
Awful customer service.
Went to the store on New Bond Street and was going to spend a lot of money on a shirt but they would not ship it to me. The assistant said she would pack it in a small discreet bag for me to carry home. A linen shirt into a small bag????I was also told that another top I tried on was the perfect fit but it was very much too tight.
Barry Soden
I will NEVER shop here again
I will NEVER shop here again. I ordered a pair of shoes and they came damaged so I sent them back and got another pair and guess what… those came damaged too!! I had to speak to the manager to have them physically look at the shoe before shipping it back out. When the 3rd order came they forgot to put in the papers that came with it so I had to call them AGAIN. UNBELIEVABLE! Never again. They also kept picking up and hanging up the phone on me!
Never shop at Fendi
Terrible quality
Terrible quality. After just a few wears, the strap snapped, the golden BAG BUGS eyes lost their color (revealing cheap white plastic underneath!), and the fabric next to the zipper tore. I've never seen this with bags that cost a third of the price. Never buying Fendi again.
Anni
My Fendi watchband is broken and I need…
My Fendi watchband is broken and I need a replacement. I filled out the contact us form, called them and also sent an email. They are supposed to get back to me, but it has now been 2 weeks from my initial contact and I have not heard from them. Won’t purchase anything again from them.. I agree with all the rest here giving bad reviews. They don’t even deserve the star they got.
Sharon A.
Never order from Fendi
6 day shipping is unacceptable. Will never order from Fendi website ever again. Saks ships their all designers in 2 days. Also all high end designer ship in 2 days. And Saks had the slides I bought for $35 cheaper and Fendi would not give me a credit.
Merald
Fendi Ring - Terrible Quality, Terrible Service
Got a ring for my 21st birthday in January, which I only wore on weekends, and it was rusted to the point of turning my finger green in November - Spoke to fendi, who refused a refund and gave me back the £190 in store credit after refusing a refund - the ring had risen to £200, so this was not good enough - raised this and they gave me the £200 in store credit. They claimed the old ring was just from a bad batch, So I re-purchased the same ring, in November. In February, I had noticed it starting to rust, despite being worn for only a total of 15 days. I then began wearing it on weekends again, and now it is rusted worse than the prior ring, and my Finger is yet again turning green due to the rusting. I complained, and their solution was for me to yet again go in store and return it, and wait for their verdict on quality again. Meaning the ring will have cost me a total of £120 on trains alone. For a 'Luxury' Brand, the quality of these products is terrible, and the customer service has quite frankly been appalling. Will not be shopping here again.
Logan Steele
Bought a scarfe for my wife
Bought a scarfe for my wife. Within a few days noticed a thread coming loose. Contacted customer service who basically said not their issue. Worst customer service I have experienced, let alone from a so called luxury brand. Never again will I shop with them.
D Mochrie
Worst customer service ever!!
Worst customer service ever!!I got a mini Peekaboo last year online and there was a manufacturer defect with the bag. I contacted the customer service online and I was told to go to the closest store for help. I live in Vancouver and the only Fendi store would be in Holt Renfrew. I was told by the store rep that since I purchased the bag online, they wouldn’t be able to help me with the exchange/repair… after several months of back and forth communications with the customer service dpt. I was advised to fo in to the “same store” at Hold Renfrew and that they have been informed of the situation. I went in again at the appointment scheduled for me, and no one was aware of it!!!Although the store manager helped me replace the item after an hour of waiting and explaining with all the emails I had from customer care dpt. I don’t think I ever purchase a single item from Fendi again!!
sahar hakimi
Fendi.com is a scam
I had placed an order with Fendi.com for £610, and was super excited to have received the parcel on 22 Oct 24.I got a call from the guy from the courier company, asking about the exact location, which I gave him.However I was not at home so he told me to give authorisation via the link they have sent me to leave the parcel, over my secure gates.Which I did, and the delivery driver told me that he will do the needful.I got home in the evening and was happy to see my parcel inside the gates.I got the lovely box inside and opened it, but to my shock, the box was empty.In a very smart FENDI bag was a FENDI box, upon opening it, it was empty, seems like someone either packed the box without the item in it or very cleverly opened the box and removed the item and then closed the box.at first, it looked like a prank from the reels on social media.I straight away reported it to Fendi customer services, they told me that they would take 15 working days to come to a resolution.After a month I called them and they refused to do anything by just saying. according to them, everything was in order and the DHL courier company had nothing to say about this.I've even reported the incident to the police but both Fendi & DHL are running away from this incident. I'm the who lost £610. No refund, no compensation.Looks like a scam to me..
Gurjit Singh
What an absolute rubbish brand and service….
What an absolute rubbish brand and service in Australia. I purchased Feb 2024 on board a Virgin Voyage cruise in Australia a pair of sunglasses. The other day I went to put my glasses on and one of the arns snapped off. I brought it to Fendi Westfield store to be sent off under ‘warranty’ to see what could be done. I had a call this week to say it can’t be repaired. I asked what they are offering in terms of replacement or credit so I can get another pair as I loved these sunnies to be told they aren’t offering anything and to take it back where they were purchased! I asked if they would pay for my travel to the USA or Europe as the ship no longer sails to Australia!! Even the service in the store from the young lady who serviced me needs to be taught about customer service and the customer care member had no idea and just wasn’t listening.I’m Disappointed as i was wanting to break into the Fendi brand but will stick to the other high end brands. Thanks for nothing Fendi!
Julie Sebalj
Presents not been delivered properly!
Bought a bracelet for my girlfriend’s birthday which was over £300. I told them to leave the parcel in the safe place and these instructions were not followed.which has resulted in the parcel getting taken from somebody as they just left in infront of the door. Bear in mind I live on a busy main road.I then tried to contact customer service and they basically told me there’s nothing they can do. So I’m now £300+ down and my girlfriend didn’t get her birthday present.Won’t be buying anything from here again.
Callum Spragg
Beautiful items and impeccable service
I always experience a wonderful service both in store and Online from Fendi, always happy with whatever I purchase quality is amazing and items do stand the test of time as well.Would highly recommend to anyone .
Nish k
Flawless
I treated myself to one of their belts and it arrived beautifully packaged with a signed card from a member of staff at their London Sloane store. Luxury done how it should be.
James
The customer service is so-so
The customer service is so-so but my wife liked it a lot and we had a good time. The prices, as you can guess, are of the higher end. Four stars for now.
Aniello Scavo
