A few of the tuning keys on my Vintera Bass VI were extremely difficult to turn, and one had completely failed. Luckily it was still under warranty, and after contacting Consumer Relations about the issue, Will replied the same day (on a Sunday, no less!) and a set of replacement tuners arrived on Tuesday. The new tuners work great and I couldn't be happier. Big thanks to the Consumer Relations & Shipping Team for the incredible service!
Your employee Will, amazing guy. Anything I needed he responded to me quickly and appropriately. Explained all the actions I could take on an instrument exchange. Very easy going and very professional guy.
I had an outstanding customer service experience with Fender thanks to Will D. and the support team. I purchased an amp from Guitar Center nearly six months ago and recently ran into a fault issue. From the moment I reached out, Will handled everything smoothly, professionally, and without any hassle.The process was quick, clear, and customer-focused. There was no runaround, no unnecessary back and forth, just straightforward support and a solution. It honestly could not have been a better experience.Customer service like this is exactly why I will continue to invest in Fender products, even when there may be opportunities to save a few dollars buying elsewhere. Standing behind your product and taking care of customers matters, and Fender absolutely delivered.
I love my amp but custom service is better than I could imagine. Wasn't easy to get my amp running but with professional help we did it. Thank You once more!
After 6 years my fender reverb de luxe tone master suddenly broke down. The 2 year warrenty was expired. The store where i bought the amp could not or would not help me.I contacted the Fender support team. After a evaluation they decided to repair the amp under warrenty. They even paid for the transport. The amp is in full working order again.Top service!
I recently purchased an LTX50 amp direct from Fender. I have enkoyed the first few weeks of playing, practicing, rehearsing with this amp as well as the footswitch. The speaker is terrific and gives the low end that most modellers miss.I had an issue with the amp connecting to my MacBook and opening the Fender Tone app. I contacted customer suppoer and exchanged emails with Kane Kitchen. I got a little anxious and frustrated with the exchange (my fault). In the end, Katie was a fabulous representative of Fender. She made sure I had everything I needed , and we discussed that Fender TOne is not written for laptops only mobile devices. It is difficult to find people these days who maintian a leel head, are intiotove and mindful of the person they are dealing with. Katie is just that. And more. I am fortunate to have worked through my issues with her.
Great experience with Fender, as always. The shipping was extremely fast and my bass was pristine straight out of the box. I also had a stellar experience with Mark B, from Fender Support. He helped me resolve a payment issue very quickly - probably the most friendly and helpful support I’ve come across in a long time. Strongly recommend Fender for purchasing instruments direct. I’ll be back!
Ben has dealt with me on multiple occasions regarding cable warranty and is the epitome of professional and efficient. He picks up my emails extremely promptly and deals with the query just as quickly. Superb individual, 10/10 customer service.
In addition to excellent effectiveness and resolution time, Fender's support team, and Mr Louis in particular, demonstrate outstanding sensitivity to customers' needs. They paid attention even to a minor issue and fully resolved it in record time. This uncommon quality contributes to maintaining Fender's brand reputation at the highest possible level.
Very quick and thorough response to email query!
Caesar Tapia sent a free MGT-4 footswitch magnetic overlay (discontinued product) for the Fender LT-50 guitar amp to me for free. Excellent customer service. Thanks Caesar!
Super kind and fast reply!
What a great response and resolution to the issue that happened, wrong parts sent for my guitar, twice. But alas Sam came to my rescue and sent me a refund for both of them, then I was informed they would find the correct one and send it out for free. What a great service, I have always trusted Fender and know several people who have their equipment, and no complaints, so still living up to their standards and good name.
I had a great experience with Fender Custom Care regarding the registration and warranty card for my Custom Shop Stratocaster. There were some delays due to internal circumstances, but the support I received was absolutely outstanding.Mark B from Fender’s Consumer Relations team went above and beyond to make sure everything was sorted out. He kept me updated, handled the reshipment personally, and made the whole process smooth and stress-free. That level of customer care really shows Fender’s commitment to their customers, even long after the purchase.Huge thanks to Mark B for the friendly communication, professionalism, and dedication — truly exceptional support.
I had a problem with one of the channels on a Fender Amp. It was still under warranty, so I reported it to customer service. I sent a short video to explain the problem, as requested. I was astonished to see that, shortly thereafter, Fender sent me a new amp and did not even ask me to send the defective one back. It is rare to see such outstanding customer service! Every chance I get, I will be praising Fender for its great products and fantastic customer service. I LOVE FENDER!!***** Special thanks to Marc B for giving me such an excellent customer service experience.
So I got my daughter a little fender PA for her birthday. It stopped working about 9 months in. I was dreading calling in about a repair. My guess was probably going to have to pack it up and ship it somewhere on my dime of course. Probably going to have to wait months for it back, probably going to have to fight with the company just to get that if I’m lucky.Well, I called Fender and after about 15 minutes on hold I was greeted by Mark B. After just a brief description of what was going on, he says ok well we’re just going to ship you a new one. I say ok where do I have to ship the old one? He says nowhere, donate it or keep it for parts. Honestly I can’t believe what I’m hearing but I’m like what do you need? He says email me your info and we’ll be in touch. So I do, and the next day I get an email back with an order number. Tracking information coming soon. I had pretty low expectations to be sure, but I was completely blown away with how Fender treats its customers in 2026. Thank you Mark B. and Fender for an amazing customer experience.
In addition to their iconic and wonderful guitars, Fender has great customer service. I emailed a technical question and got a very prompt and helpful response. Gotta love Fender!!
I had some issues with an amp i just purchased. I talked to kane kitchen in the usa and he helped me out. He went way above and beyond . Great person to deal with .
Cesar Placeres ofConsumer Relations went the extra mile for me and got me the software promised on Amazon with the purchase of Presonus studio monitors. He made sure I got the latest version of the software. Unfortunately my computer is older so I needed older versions of the software. He tracked them down for me and made sure I got it and if I had any problems installing or using it made himself available to help. Thanks Cesar!
I had an amazing experience dealing with the Fender Customer Relations team, and Mark B. specifically. He was responsive throughout my interactions with him and went above and beyond to help me resolve my issue. I felt fully supported by him throughout the process and that means a lot to me as a customer.
