Enterprise in Lodi NJ - BEWARE
I was sent to a certified auto body shop by the persons insurance company who rear ended my 2 month old jeep wrangler.They in turn got me a rental car from the local enterprise rental Scam company, renter beware ,apparently I had to learn the hard way everyone there is on commission.If they ask you to buy insurance coverage on ur rental and you are an insured driver You do not need to purchase their coverage,but they will some how convince you that you need it.The next scam will be for you to use their EZ PASS set up instead of your own device, they have caught up to the ubber eats and grub hub menu of their own where Your discount from being an EZ PASS member gets passed on to them.I went to 3 more enterprise locations just to ask each place a simple question, if I rent ur vehicle and I am in an accident as an insured driver do I need to purchase your insurance only 1 of the four places I went to gave me an honest answer Anthony rt17 south Paramus
Bruce Gelenter
I’d give this zero if I could.
I’d give this zero if I could.I arrived at the counter with my debit card and they would not accept that- they only allowed credit cards for the $500.And I tried changing to a one way destination and they said they don’t have any left.I had my two autistic children with me- they watched them lay on the floor and cry… they made us shuttle back to the airport and refused to drop us off at a different rental car location.Also- the car seats they brought out were disgusting and definitely old. Likely not going to be safe- The WORST review I’ve left in my 44 years of life.Sickening People and company
Jennifer Cuevas
Skip this company
The in-person customer service was fine. However, at Augusta airport, they rented me a 2024 Mazda SUV with no navigation, no apple car play etc. This car was nobody’s rental car. It already had almost $40k miles on it. It was like an old shoe. Just something to use to get around, nothing fancy. Like paying $200 to borrow your cousin’s rundown second car. When I asked to swap, the customer rep on the phone mocked me for expecting what is basic at other companies. It drove fine but was not worth the money at all. Of course it wasn’t clean either. Too many companies out there for me to waste time and money on this one.
Dr. Vanessa
I am a retired Detective and have an…
I am a retired Detective and have an excellent track record with Enterprise.. To make a long story short, I was a victim of bait and switch, violation of privacy laws, harassment, false arrest and malicious prosecution, civil rights violations, negligence of product liability (right rear axle shaft defect) leading to personal injury and more. I am going to contact the News after my case is over and sue the heck out of them. My Attorneys are salivating. I will make sure that this doesn’t happen to anyone else. Beware of wolves in sheep’s clothing. These people don’t climb to the top, they claw their way up with total disregard for their clients. I’m also going to contact all my contacts with the Police Departments in Florida and advise them of their violations. My name is Athena Sakelos and I’m on a mission to help the innocent consumers. Be well my friends and use caution when dealing with Rental Companies. Stay clear of Enterprise. God bless.
Athena
We contacted this agency at Muscat…
We contacted this agency at Muscat airport and they got us a car with Shair Car Rental. We had contacted them, however, and they turned out to be scammers. Don't use this agency. They are not at all trustworthy and will extort money from you using the unreturned security deposit as an excuse. Scammers
Liliana
Jennifer Addy Tri-Branded Manager. Logan In Airport
I had to exchange a vehicle due to mechanical issues at Logan International AirPort in Boston, MA.Jennifer Addy the Tri-Branded Manager was great. She showed sincere concern for my situation and made the exchange go as smoothly as possible!Thank you Jennifer!
David Freeman
I had a great experience at the…
I had a great experience at the Enterprise in Monticello, MN. Ryan helped me with my rental, and he was fantastic — friendly, patient, and really went out of his way to make the process smooth. It’s rare to find customer service this good anymore. I’ll definitely be renting from this location again because of Ryan. Thank you RyanSincerely theress therres
T.Therres
Excellent Customer Service
My husband rented a van from the Barnstaple branch for a day and we can honestly say that the customer service we received was outstanding.Everything was clearly explained to us and the staff were very friendly, Charlie was the one who saw to us when returning the van but I didn’t get the name of the young lady who initially took our booking. My husband was upgraded to a larger van as there wasn’t a smaller one available, this was at no extra cost to him.No issues at all.Absolutely 5 stars.Will use again if needed.
Jo Furr
Absolutely disgusting service
Absolutely disgusting service. From having been given a dodgy car to begin, now it looks like the car is cloned, and was speeding around Manchester gaining speeding fines, even though it was parked up on my drive. The service received was disgusting, with having to repeat myself every single time. Ive said it several times I want to raise a complaint but it seems to fall on deaf ears. On top of that they wanting to charge me fees!! Avoid.
Syeda begum
Great experience
Great experience, It's always nice to have great nice and clean cars. Special thanks to Bobby Allen from Cranston RI, location. Always had me covered and an honest person. Such a nice team they have, they co- ordinate well.
Durvesh Gurjar
DEFINITELY 5 STARS!
The hire vehicle was excellent, new, very low mileage, immaculate. The service from all parties and at all points was stress free. All employees helpful and accommodating. I would definitely hire from Enterprise again. Fabulous. Thank you for your five star service: Enterprise Carmarthen.
Alexandra
Reserved a van online 4 days before it…
Reserved a van online 4 days before it was due for collection , then 2 hours before I was meant to collect they rung me and said Amazon had come and hired all their vans.How can that be allowed if I had already booked one 4 days before Disgusting way to treat a regular customer
Leon Peacock
Company is committing fraud
Company is committing fraud, I took vehicle out on return it had scratch and gauge tyre. They took 3.5 k in excess charges. Upon requesting breakdown charges the could not provide losses that can equate. Further to this they have charges me for fixtures that had nothing t do we me. They further changed dates on documents like invoice to try and fix this .they provided me invoice for dates 6 months prior to my booking . Absolute fraud . I already contacted the police and fraud team who are now investigating . Will be contacting trading standards and British hire and leave association to look in to this . This has cause me distress, financially out of pocket. Affect on my credit score , I’m absolutely shocked the can try and pull a fast one . Please always check the charges and invoice for repairs . This company have some serious question to answer to
Gaitonde slap
Stay away from this company at all…
Stay away from this company at all costs hired a van it was parked where no cctv was dropped the van back off and posted keys the next day it was in there so called spray,body work shop with a big scratch on I have fought it for 3 months with no ring door footage as they only do to the property I have enquired about cctv which they have one at the front and there website states it’s used to see if vehicle as been dropped off and in what condition but they don’t let you view it and deletes after so long a scam of a business
Julie Painter
Stranded in West Virginia
We reserved a 15-passenger van for 10 days. When we picked it up, we were told that these types of vehicles (a diesel) were having some issues during the extremely cold weather we were experiencing at the time and they were "throwing codes." We were told not to worry. In rural West Virginia - only a small portion of our trip to Florida completed with four small children, six adults and all of our luggage for a week-long vacation - the vehicle broke down. Enterprise "Roadside Assistance" (using this term VERY loosely - a call center outside of the U.S.) was absolutely TERRIBLE. We were told we'd need to wait for a tow and then find our OWN WAY to the nearest Enterprise location 23 miles away. "Roadside" said they could "call an Uber" for all 10 of us (including four car seats) and our luggage. When I asked how that was going to happen, they said they'd need to call "four or five" which prompted me to ask if they were paying for this. They said, "no, we don't do that." My next questions was to ask if I could Uber by myself to get the van and bring it back so that we could switch over all of our luggage, car seats and occupants. I was promptly told this would not be allowed because they needed to have possession of the first vehicle before they'd give us a new one. At this point, we told them to dispatch the tow service and crossed our fingers that the tow truck driver would be kind enough to bring the van to a nearby hotel so that we could unload it. (We had to walk to the hotel from the gas station we were at.) THANK GOODNESS for the tow truck driver who was kind enough to do this for us. Next, I started looking for Ubers to get me to the nearest Enterprise. Anyone else ever tried to find an Uber in a rural area of the U.S.? Absolutely COMICAL to think that "Roadside" was going to call "four or five" for us, when it took me hours to get ONE to transport me 23 miles. It cost me $40 as well. Six hours from the time I called "Roadside," I returned to the hotel with the new, SIGNIFICANTLY SMALLER 12-passenger van. As it turns out, "Roadside" who claimed that this location did, in fact, have a similar van did not actually reserve this vehicle for us. When I arrived to get the new van, Cara at the Yeager Airport (shoutout to her, she was great!) told us we were lucky. No one ever contacted them to let them know I was coming AND she had rented the 15-passenger van out hours previously. Luckily, she had a 12-passenger van in the very back lot under inches of ice, and the staff worked tirelessly to get it cleared so we could take it. I also asked what would have happened if they didn't have a van. Could we have taken two smaller vehicles? Cara told me that, no, Enterprise would not allow that since my contract was only for one vehicle. When we returned the vehicle to this location, the Branch Manager at this location, Sterling, said he'd "take care of us." Sterling was very understanding, listened to our complaints and apologized for the poor experience. However, I got the impression that it was out of his hands what he was able to offer us in return. The first offer: our $300 deposit back (which we would have gotten back anyways), a bonus $100, and a free upgrade on a future rental. I told them about the expenses this experience incurred: a missed Airbnb, a tank of gas never used, two hotel rooms we didn't expect, and an expensive Uber. In total, about $650. The next offer: our $300 deposit back, a bonus $300 and a free upgrade and free tank of gas on a future rental. All in all, I blame this location for renting us a vehicle that should have never been rented. I blame Enterprise as a whole for absolutely ATROCIOUS customer service and "Roadside Assistance."
Liz Lauck
SCAM
SCAM - ROBBED MY BANK ACCOUNT for fraudulent charges! Received several bogus, spam emails showing various amounts for a fine stating the rental car was caught on camera speeding in Virginia (out of state) when we never left PA - used the car only to go to work & back. They send photos that were 95% blacked out, couldn't even tell it was a car! The total mileage on the car wasn't enough to make the trip to VA! I'm disputing the charge thru my bank, contacted the Better Business Bureau & made appt with my lawyer to sue for lost wages & mental stress this is causing us! We have security video evidence that shows where the car was day & night. A quick internet search shows this a frequent, widespread SCAM. Look at the photos - it says the vehicle was caught speeding at 9:22AM but the photos are as black as night & you can't make out the license plate at all! We will never use Enterprise again & telling all our family, friends, co-workers all about this fiasco!
HardWorkingFather
Rental and customer service is good
Rental and customer service is good, however when we returned the vehicle, we had more gas in there than needed because we weren’t sure of the return date and they didn’t reimburse us for that gas, so we are out 40.00 in gas money, they are ripping people off and I am not happy about it, this is Enterprise…..
Susan Wood
BAIT AND SWITCH!!!!!!
BAIT AND SWITCH!!!!!!I signed a contract with one price and they then charged my insurance company a different amount. I went to extend contract after insurance company discontinued (as new vehicle not ready yet) and that is when additional charges we noticed as they offered to extend at same rate as the insurance company was charged. The additional charge was for $17 per day on top of what I agreed too!
PAM FOWLER
Very Disappointing Experience – Oakville Location (2071 S Service Rd W)
I rarely write negative reviews, but this experience truly deserves one.Two days before my rental date, I personally visited the Enterprise branch at 2071 S Service Rd W in Oakville to avoid any misunderstandings. I clearly explained that I needed an all-wheel drive vehicle with winter tires. I was assured that such a vehicle was available and that I could pick it up Thursday morning without any issues.When I arrived on Thursday, I was told that the requested vehicle was not available. Instead, I was offered a car with winter tires but without all-wheel drive and with a very small trunk that did not meet my needs at all. There was no real effort to resolve the situation and, surprisingly, no apology.The most disappointing part was the attitude. The staff came across as arrogant and dismissive. There was no acknowledgment that their failure to honor the agreement disrupted my plans.Because of this, I had to call my wife to come pick me up. She had already gone home and had to return just to get me, and we ended up using our own vehicle instead.While I was waiting outside, a representative came out and asked, “Do you still need the car or not?” — without greeting, without apology, and without professionalism. He pointed to a dirty vehicle that was not what we had agreed upon.At that point, I asked them to cancel the reservation.I understand that availability issues can happen, but the lack of professionalism and basic customer service was unacceptable. I would not recommend this particular location.
Boris Fesenko
⭐ 1 star
⭐ 1 star – Misleading pricing and lack of transparencyI booked a car for CHF 234.98 with confirmed pickup on the French side of Geneva Airport. Upon arrival, we were redirected to the Swiss side instead.At pickup, we were offered an “additional insurance,” but it was never clearly explained that accepting it would almost double the total price. There was no transparent breakdown of the final cost before we agreed.Only afterwards did we receive an email showing the significantly higher total amount — when it was already too late.This feels misleading and unprofessional. If the true total price had been made clear upfront, we would never have accepted the rental under those conditions.I have documentation confirming the original booking details. Based on this experience, I cannot recommend this company.
Kunde
