Shocking pre flight service
Shocking pre flight service, I rang easyJet 2 to get re assurance of smooth boarding for an upcoming business trip to and from the UK. I’m effected by recent changes to electronic identification being a dual national travelling on foreign passport. First call told get ETA then was hung up on second call what do you want me to do cancel your flight. Lastly while im writing this review the operator has put me on hold with excusing themselves. Poor service hope I don’t have issues abroad
Logan Fleet
Your colleague was very professional…
Your colleague was very professional and helpful when I rang about Special Assistance.
Mary Houston
Fuss free handling of my request
Very helpful and understanding customer service agent Elizabeth. I have three medical equipment items which are within EasyJet approved sizes but wanted permission to carry the items together in a carry on case as it simply isn't practical to carry those three items plus by on board bag when I have mobility issues on top. Elizabeth happily added a free of charge carry on case to my booking. Much easier to sort than with some other low cost airlines! Thanks EasyJet
Jackie Lewis
I’ve used this company for a few years…
I’ve used this company for a few years now and they are first class and so very helpful and reliable. I would recommend this to friends and family the staff on the ground and in the air are always polite and friendly can’t fault the company you all deserve a medal
Phil warrWa
Very helpful special assistance team
Very helpful special assistance team. Thank you so much.
E.Nuttall
EasyJet suppry
They helped withMy enquiry and was very knowledgeable
Diane Ayre
Good contact
THe team finds solutions for each issue and is nice and helpful, thank you
E.D
Kind and professional
Kind and professional
Brian
Molto gentile e efficiente
Molto gentile e efficiente
Utente ospite
I accidentally booked the wrong date as…
I accidentally booked the wrong date as the UI was very confusing and Immediately told customer support and they wouldn't allow me to change the flights
Tom Williams
They basically ignore all the things I…
They basically ignore all the things I asked in the chat. It is just a waste of time.
Marienne
Very helpful chap
Very helpful chap - really informative. Went through everything I needed to know for upcoming trip. Changed a couple of things, confirmed other things. Answered all my questions and super friendly and efficient. Thank you - good old fashioned customer service
Nikki Pinder
Prompt and courteous
Prompt and courteous
Peter Banks
they cannot response on time
they cannot response on time
myles.
Booked twice in error
Booked twice in error, Mohammad at Easyjet was so so helpful!!!Thank you
Amanda Fraser
Great service
Great service, excellent communication.
ezoupanidou
not helpful
not helpful
ella.
We used easy jet assisted travel in Gatwick and Tenerife
We used easy jet assisted travel in January this year.Very easy to arrange.When at airport the staff that helped were amazing.Both here and in Tenerife airport And for return journey.
Ray Keatley
Good agent
Good agent. Good support
carolina.nizza
Asking for my cpap machine to be added…
Asking for my cpap machine to be added to my booking was easy. Thanks to the understanding staff.
Karen Ferguson
