They deceive customers.DJI shows products as available when they are actually out of stock, which misleads customers. I sold my working equipment to buy a new one, but it is out of stock even though the website shows otherwise. Now my project is at risk. Be careful.Im in Lisbon, Portugali want buy Ronin RS5 ComboOrder Number: 3518098071110
They deceive customers.DJI shows products as available when they are actually out of stock, which misleads customers. I sold my working equipment to buy a new one, but it is out of stock even though the website shows otherwise. Now my project is at risk. Be careful.Im in Lisbon, Portugali want buy Ronin RS5 ComboOrder Number: 3518098071110
They deceive customers.DJI shows products as available when they are actually out of stock, which misleads customers. I sold my working equipment to buy a new one, but it is out of stock even though the website shows otherwise. Now my project is at risk. Be careful.Im in Lisbon, Portugali want buy Ronin RS5 ComboOrder Number: 3518098071110
I am extremely disappointed with the post-purchase support for the DJI Osmo 360.This device was purchased brand new through Amazon, and after only a short period of normal use, it stopped functioning entirely. Unfortunately, the Amazon return window had already closed, so we contacted DJI directly for warranty support.To our surprise, DJI informed us that they cannot support the device in the United States because the serial number is tied to the South Korean region. We were told that the only way to receive service would be to ship the device from South Korea or have someone physically located there submit the repair request.This makes absolutely no sense from a customer standpoint. The product was sold through Amazon, marketed to international buyers, and there was no clear disclosure at the time of purchase that warranty support would be restricted by region.Customers should not be expected to maintain family members in specific countries just to access basic warranty support on a premium device.DJI is a global company with global distribution, and their warranty support should reflect that reality. Refusing to service a legitimate device solely due to regional serial number restrictions creates unnecessary barriers and leaves customers with expensive, unusable equipment.I hope DJI reviews this policy and provides a reasonable solution, as this experience has significantly impacted my confidence in the brand.
I am extremely disappointed with the post-purchase support for the DJI Osmo 360.This device was purchased brand new through Amazon, and after only a short period of normal use, it stopped functioning entirely. Unfortunately, the Amazon return window had already closed, so we contacted DJI directly for warranty support.To our surprise, DJI informed us that they cannot support the device in the United States because the serial number is tied to the South Korean region. We were told that the only way to receive service would be to ship the device from South Korea or have someone physically located there submit the repair request.This makes absolutely no sense from a customer standpoint. The product was sold through Amazon, marketed to international buyers, and there was no clear disclosure at the time of purchase that warranty support would be restricted by region.Customers should not be expected to maintain family members in specific countries just to access basic warranty support on a premium device.DJI is a global company with global distribution, and their warranty support should reflect that reality. Refusing to service a legitimate device solely due to regional serial number restrictions creates unnecessary barriers and leaves customers with expensive, unusable equipment.I hope DJI reviews this policy and provides a reasonable solution, as this experience has significantly impacted my confidence in the brand.
I am extremely disappointed with the post-purchase support for the DJI Osmo 360.This device was purchased brand new through Amazon, and after only a short period of normal use, it stopped functioning entirely. Unfortunately, the Amazon return window had already closed, so we contacted DJI directly for warranty support.To our surprise, DJI informed us that they cannot support the device in the United States because the serial number is tied to the South Korean region. We were told that the only way to receive service would be to ship the device from South Korea or have someone physically located there submit the repair request.This makes absolutely no sense from a customer standpoint. The product was sold through Amazon, marketed to international buyers, and there was no clear disclosure at the time of purchase that warranty support would be restricted by region.Customers should not be expected to maintain family members in specific countries just to access basic warranty support on a premium device.DJI is a global company with global distribution, and their warranty support should reflect that reality. Refusing to service a legitimate device solely due to regional serial number restrictions creates unnecessary barriers and leaves customers with expensive, unusable equipment.I hope DJI reviews this policy and provides a reasonable solution, as this experience has significantly impacted my confidence in the brand.
Extremely disappointed with how DJI has handled a missing high-value order.I purchased a DJI RS 3 Mini (£219) and formally rescheduled the delivery date in advance. DHL confirmed the new date in writing, but ignored it and delivered on the original day when I was not home. The parcel was left in a communal staircase in a building accessible to others.No signature was obtained from me, yet DHL’s tracking recorded it as signed in my name. Internal DHL documentation also stated it was “delivered to a person”, which is untrue. The delivery photo shows the parcel left outside my door.This has now been ongoing for seven weeks and around 15 emails. The case was handled by Shin, a complaints manager, yet I was repeatedly asked for the same information already provided, including the crime reference number and confirmation that there is no CCTV. There were delays, missed follow-ups, and a clear lack of proper case oversight.Despite providing all requested evidence, DJI / Shin ultimately refused a refund or replacement, relying solely on DHL’s tracking and proof of delivery under their internal policy.My contract is with DJI, not the courier. Due to their refusal to resolve this properly after seven weeks, I am now taking legal action.Very poor case handling and an extremely frustrating experience.Update after this was posted. DJI responded.. I already escalated this. I was told this was the final outcome based on how their policy works. Which is to rely on the communication from the courier. This was all communicated in the 15 emails so it’s reached its final point hence why I’m now doing what I have to do rather than waste any more of my time. Don’t be fooled by DJI’s comments wanting to fix this because they did not. Latest update:I did do a information request contrary to what DJI just wrote.I got this reply from Shin.. the internal review mentioned relates to their policy of only going on the couriers delivery advice. So basically they acknowledge that it happened and it went wrong and it wasn’t done properly yet They don’t take responsibility for it. Scammers I understand how frustrated you are, and I’m sorry for the distress this situation has caused. Please accept my apologies if my previous messages gave the impression that you needed to repeat information you have already provided—that was not my intention.I acknowledge that you have already filed a police report and shared the relevant documentation, including the report reference. I also acknowledge your position that the package was not delivered correctly and that the delivery did not meet the required conditions, including signature and delivery to a person.At this stage, your case and all supporting materials have been recorded, and your position is clearly understood. As previously advised, our decision remains based on the outcome of our internal review.
Extremely disappointed with how DJI has handled a missing high-value order.I purchased a DJI RS 3 Mini (£219) and formally rescheduled the delivery date in advance. DHL confirmed the new date in writing, but ignored it and delivered on the original day when I was not home. The parcel was left in a communal staircase in a building accessible to others.No signature was obtained from me, yet DHL’s tracking recorded it as signed in my name. Internal DHL documentation also stated it was “delivered to a person”, which is untrue. The delivery photo shows the parcel left outside my door.This has now been ongoing for seven weeks and around 15 emails. The case was handled by Shin, a complaints manager, yet I was repeatedly asked for the same information already provided, including the crime reference number and confirmation that there is no CCTV. There were delays, missed follow-ups, and a clear lack of proper case oversight.Despite providing all requested evidence, DJI / Shin ultimately refused a refund or replacement, relying solely on DHL’s tracking and proof of delivery under their internal policy.My contract is with DJI, not the courier. Due to their refusal to resolve this properly after seven weeks, I am now taking legal action.Very poor case handling and an extremely frustrating experience.Update after this was posted. DJI responded.. I already escalated this. I was told this was the final outcome based on how their policy works. Which is to rely on the communication from the courier. This was all communicated in the 15 emails so it’s reached its final point hence why I’m now doing what I have to do rather than waste any more of my time. Don’t be fooled by DJI’s comments wanting to fix this because they did not. Latest update:I did do a information request contrary to what DJI just wrote.I got this reply from Shin.. the internal review mentioned relates to their policy of only going on the couriers delivery advice. So basically they acknowledge that it happened and it went wrong and it wasn’t done properly yet They don’t take responsibility for it. Scammers I understand how frustrated you are, and I’m sorry for the distress this situation has caused. Please accept my apologies if my previous messages gave the impression that you needed to repeat information you have already provided—that was not my intention.I acknowledge that you have already filed a police report and shared the relevant documentation, including the report reference. I also acknowledge your position that the package was not delivered correctly and that the delivery did not meet the required conditions, including signature and delivery to a person.At this stage, your case and all supporting materials have been recorded, and your position is clearly understood. As previously advised, our decision remains based on the outcome of our internal review.
Extremely disappointed with how DJI has handled a missing high-value order.I purchased a DJI RS 3 Mini (£219) and formally rescheduled the delivery date in advance. DHL confirmed the new date in writing, but ignored it and delivered on the original day when I was not home. The parcel was left in a communal staircase in a building accessible to others.No signature was obtained from me, yet DHL’s tracking recorded it as signed in my name. Internal DHL documentation also stated it was “delivered to a person”, which is untrue. The delivery photo shows the parcel left outside my door.This has now been ongoing for seven weeks and around 15 emails. The case was handled by Shin, a complaints manager, yet I was repeatedly asked for the same information already provided, including the crime reference number and confirmation that there is no CCTV. There were delays, missed follow-ups, and a clear lack of proper case oversight.Despite providing all requested evidence, DJI / Shin ultimately refused a refund or replacement, relying solely on DHL’s tracking and proof of delivery under their internal policy.My contract is with DJI, not the courier. Due to their refusal to resolve this properly after seven weeks, I am now taking legal action.Very poor case handling and an extremely frustrating experience.Update after this was posted. DJI responded.. I already escalated this. I was told this was the final outcome based on how their policy works. Which is to rely on the communication from the courier. This was all communicated in the 15 emails so it’s reached its final point hence why I’m now doing what I have to do rather than waste any more of my time. Don’t be fooled by DJI’s comments wanting to fix this because they did not. Latest update:I did do a information request contrary to what DJI just wrote.I got this reply from Shin.. the internal review mentioned relates to their policy of only going on the couriers delivery advice. So basically they acknowledge that it happened and it went wrong and it wasn’t done properly yet They don’t take responsibility for it. Scammers I understand how frustrated you are, and I’m sorry for the distress this situation has caused. Please accept my apologies if my previous messages gave the impression that you needed to repeat information you have already provided—that was not my intention.I acknowledge that you have already filed a police report and shared the relevant documentation, including the report reference. I also acknowledge your position that the package was not delivered correctly and that the delivery did not meet the required conditions, including signature and delivery to a person.At this stage, your case and all supporting materials have been recorded, and your position is clearly understood. As previously advised, our decision remains based on the outcome of our internal review.
Drones left at DJI store became a nightmare. I brought 4 DJI drones to their store at the Oakland Place Mall in Guatemala City back on Sept 18, 2025 and it's February 24, 2026 and there is no resolution. I purchased all of these drones in Guatemala.Since then, I now am dealing with 5 or 6 different organizations and spent my countless hours emailing with them. Despite having insane issues, when the NEO 2 came out, I went in to purchase it and get out of there. I noticed when I received the email receipt that they had put a tax ID NIT number in as mine. I don't have one. I am a consumidor final and so I filed a report with the SAT because it's blatant tax fraud in my opinion as well as Dr. Montufar (Attorney and former head of SAT) "They have committed a crime." They are now holding my property but attempted to charge me back in November and conditioned their release on me sign giving up rights. They wrote this to me during an active investigation.I attempted to purchase an Avata 2 at their other location at the MiraFlores Mall and recorded the entire thing on audio. I'm having a conversation with the person running the kiosk and I tell him in Spanish that I'm a tourist and that I don't have an NIT number, as well as saying that I am a CF. I gave him my first name and email address. He went on the computer and tried to sell me the drone. It seems he may have entered in another or the same NIT number that's not mine and when he hit enter, the screen went red. He did this many times.He then switched up and said the system is done because the kiosk is closed, In Guatemala, each business has to have a libros de quejas available (Book of complaints) so along with filing with SAT, I also filed with DIACO (Consumer Protection) as I filled out a complaint at both locations. They are supposed to sign but refused both times which should be an automatic fine.It feels to me that DIACO is more concerned with protecting the company than a foreign tourist consumer. Two or three times recently, they have attempted to get me to change the address on my complaint. That would win the case for the company or delay it extensively. Seems to me they attempted to be sneaky and trick me into doing something good for the company and bad for me. The address I used was the one on my receipt that contained someones NIT # as mine. They apparently told DIACO that they did not exist in Guatemala so I sent them the receipt again with their address where they also have this very small word (null) by the end of address by the word Guatemala. Then, DIACO tried to pressure me into taking a deal which I definitively and unequivocally declined. They decided to strongly suggest I take the deal which is basically get my drones back and sign off. Since I stated again NO, they now have said there is not enough to forward. From my understanding, just for the reason that they refused to sign, they should be automatically receiving a fine. I filed another book entry after they tried to say they are not at the address on my receipt. This time they actually signed and stamped it. I was shocked and recording with audio and video. He then uses his pen to point at a line for me to sign which I did. I don't speak fluent Spanish. I realized a few days later that something seemed off. They had me sign a solution line the same day through deceipt while they had no solution written for me to agree with. This is just the tip of the iceberg and this all ongoing at the moment. There's a lot of other funny stuff going on but I have help and will continue this on principle as there is too much to say in a simple review. It has become a nightmare but I don't cave to bullying and pressure.I'm doing this so that others don't have to go through the same thing. Ya basta! La lucha sigue.The resolutions you've been providing started with pay this and sign this waiver of rights or you're not getting your drones while there's a tax investigation going on and they know it now I've looked the US Embassy into this and I'm looking into the Costa Rican Costa Rica connection too now so I'm gonna start working on there since Guatemala has not been too helpful. It seems like there's a lot of weird stuff going on here I don't owe you anything your company DJI Guatemala put a tax number on my receipt. I don't have a tax number here. I am a CF. Went to another location that you have here in your Flores mall I've got it all on audio where I'm saying in Spanish then I'm a tourist. I don't have an NIT number. I am a CF yet. They still tried to push some sale through but got stopped by red screen because I had already probably because I had already filed a complaint with the SAT here.I told email China support that they weren't being honest with you guys. He didn't want to listen. Maybe DJI GT is hiding it from you. I told your cs rep back in January he should ask.Great job on the two star rating at your new store. CR govt next.
Drones left at DJI store became a nightmare. I brought 4 DJI drones to their store at the Oakland Place Mall in Guatemala City back on Sept 18, 2025 and it's February 24, 2026 and there is no resolution. I purchased all of these drones in Guatemala.Since then, I now am dealing with 5 or 6 different organizations and spent my countless hours emailing with them. Despite having insane issues, when the NEO 2 came out, I went in to purchase it and get out of there. I noticed when I received the email receipt that they had put a tax ID NIT number in as mine. I don't have one. I am a consumidor final and so I filed a report with the SAT because it's blatant tax fraud in my opinion as well as Dr. Montufar (Attorney and former head of SAT) "They have committed a crime." They are now holding my property but attempted to charge me back in November and conditioned their release on me sign giving up rights. They wrote this to me during an active investigation.I attempted to purchase an Avata 2 at their other location at the MiraFlores Mall and recorded the entire thing on audio. I'm having a conversation with the person running the kiosk and I tell him in Spanish that I'm a tourist and that I don't have an NIT number, as well as saying that I am a CF. I gave him my first name and email address. He went on the computer and tried to sell me the drone. It seems he may have entered in another or the same NIT number that's not mine and when he hit enter, the screen went red. He did this many times.He then switched up and said the system is done because the kiosk is closed, In Guatemala, each business has to have a libros de quejas available (Book of complaints) so along with filing with SAT, I also filed with DIACO (Consumer Protection) as I filled out a complaint at both locations. They are supposed to sign but refused both times which should be an automatic fine.It feels to me that DIACO is more concerned with protecting the company than a foreign tourist consumer. Two or three times recently, they have attempted to get me to change the address on my complaint. That would win the case for the company or delay it extensively. Seems to me they attempted to be sneaky and trick me into doing something good for the company and bad for me. The address I used was the one on my receipt that contained someones NIT # as mine. They apparently told DIACO that they did not exist in Guatemala so I sent them the receipt again with their address where they also have this very small word (null) by the end of address by the word Guatemala. Then, DIACO tried to pressure me into taking a deal which I definitively and unequivocally declined. They decided to strongly suggest I take the deal which is basically get my drones back and sign off. Since I stated again NO, they now have said there is not enough to forward. From my understanding, just for the reason that they refused to sign, they should be automatically receiving a fine. I filed another book entry after they tried to say they are not at the address on my receipt. This time they actually signed and stamped it. I was shocked and recording with audio and video. He then uses his pen to point at a line for me to sign which I did. I don't speak fluent Spanish. I realized a few days later that something seemed off. They had me sign a solution line the same day through deceipt while they had no solution written for me to agree with. This is just the tip of the iceberg and this all ongoing at the moment. There's a lot of other funny stuff going on but I have help and will continue this on principle as there is too much to say in a simple review. It has become a nightmare but I don't cave to bullying and pressure.I'm doing this so that others don't have to go through the same thing. Ya basta! La lucha sigue.The resolutions you've been providing started with pay this and sign this waiver of rights or you're not getting your drones while there's a tax investigation going on and they know it now I've looked the US Embassy into this and I'm looking into the Costa Rican Costa Rica connection too now so I'm gonna start working on there since Guatemala has not been too helpful. It seems like there's a lot of weird stuff going on here I don't owe you anything your company DJI Guatemala put a tax number on my receipt. I don't have a tax number here. I am a CF. Went to another location that you have here in your Flores mall I've got it all on audio where I'm saying in Spanish then I'm a tourist. I don't have an NIT number. I am a CF yet. They still tried to push some sale through but got stopped by red screen because I had already probably because I had already filed a complaint with the SAT here.I told email China support that they weren't being honest with you guys. He didn't want to listen. Maybe DJI GT is hiding it from you. I told your cs rep back in January he should ask.Great job on the two star rating at your new store. CR govt next.
Drones left at DJI store became a nightmare. I brought 4 DJI drones to their store at the Oakland Place Mall in Guatemala City back on Sept 18, 2025 and it's February 24, 2026 and there is no resolution. I purchased all of these drones in Guatemala.Since then, I now am dealing with 5 or 6 different organizations and spent my countless hours emailing with them. Despite having insane issues, when the NEO 2 came out, I went in to purchase it and get out of there. I noticed when I received the email receipt that they had put a tax ID NIT number in as mine. I don't have one. I am a consumidor final and so I filed a report with the SAT because it's blatant tax fraud in my opinion as well as Dr. Montufar (Attorney and former head of SAT) "They have committed a crime." They are now holding my property but attempted to charge me back in November and conditioned their release on me sign giving up rights. They wrote this to me during an active investigation.I attempted to purchase an Avata 2 at their other location at the MiraFlores Mall and recorded the entire thing on audio. I'm having a conversation with the person running the kiosk and I tell him in Spanish that I'm a tourist and that I don't have an NIT number, as well as saying that I am a CF. I gave him my first name and email address. He went on the computer and tried to sell me the drone. It seems he may have entered in another or the same NIT number that's not mine and when he hit enter, the screen went red. He did this many times.He then switched up and said the system is done because the kiosk is closed, In Guatemala, each business has to have a libros de quejas available (Book of complaints) so along with filing with SAT, I also filed with DIACO (Consumer Protection) as I filled out a complaint at both locations. They are supposed to sign but refused both times which should be an automatic fine.It feels to me that DIACO is more concerned with protecting the company than a foreign tourist consumer. Two or three times recently, they have attempted to get me to change the address on my complaint. That would win the case for the company or delay it extensively. Seems to me they attempted to be sneaky and trick me into doing something good for the company and bad for me. The address I used was the one on my receipt that contained someones NIT # as mine. They apparently told DIACO that they did not exist in Guatemala so I sent them the receipt again with their address where they also have this very small word (null) by the end of address by the word Guatemala. Then, DIACO tried to pressure me into taking a deal which I definitively and unequivocally declined. They decided to strongly suggest I take the deal which is basically get my drones back and sign off. Since I stated again NO, they now have said there is not enough to forward. From my understanding, just for the reason that they refused to sign, they should be automatically receiving a fine. I filed another book entry after they tried to say they are not at the address on my receipt. This time they actually signed and stamped it. I was shocked and recording with audio and video. He then uses his pen to point at a line for me to sign which I did. I don't speak fluent Spanish. I realized a few days later that something seemed off. They had me sign a solution line the same day through deceipt while they had no solution written for me to agree with. This is just the tip of the iceberg and this all ongoing at the moment. There's a lot of other funny stuff going on but I have help and will continue this on principle as there is too much to say in a simple review. It has become a nightmare but I don't cave to bullying and pressure.I'm doing this so that others don't have to go through the same thing. Ya basta! La lucha sigue.The resolutions you've been providing started with pay this and sign this waiver of rights or you're not getting your drones while there's a tax investigation going on and they know it now I've looked the US Embassy into this and I'm looking into the Costa Rican Costa Rica connection too now so I'm gonna start working on there since Guatemala has not been too helpful. It seems like there's a lot of weird stuff going on here I don't owe you anything your company DJI Guatemala put a tax number on my receipt. I don't have a tax number here. I am a CF. Went to another location that you have here in your Flores mall I've got it all on audio where I'm saying in Spanish then I'm a tourist. I don't have an NIT number. I am a CF yet. They still tried to push some sale through but got stopped by red screen because I had already probably because I had already filed a complaint with the SAT here.I told email China support that they weren't being honest with you guys. He didn't want to listen. Maybe DJI GT is hiding it from you. I told your cs rep back in January he should ask.Great job on the two star rating at your new store. CR govt next.
Okay, we need more stars because 5 don't cut it. My DJI Mini 3 Pro developed a wobble when filming. Nothing I did could fix it, so had to send it (from Sweden to the Netherlands) for repairs. I expected a lengthy and expensive process. I was wrong on both counts. Two days after leaving Sweden it had arrived. Two hours after that it had been analyzed and later that same day, when I had approved and paid the (VERY reasonable) quote, it was fixed. I have just received it now, ONE WEEK after sending it off. I like that I could follow every step of the process online, they kept me totally up to date AND they were nice! Wow. Just wow.
Okay, we need more stars because 5 don't cut it. My DJI Mini 3 Pro developed a wobble when filming. Nothing I did could fix it, so had to send it (from Sweden to the Netherlands) for repairs. I expected a lengthy and expensive process. I was wrong on both counts. Two days after leaving Sweden it had arrived. Two hours after that it had been analyzed and later that same day, when I had approved and paid the (VERY reasonable) quote, it was fixed. I have just received it now, ONE WEEK after sending it off. I like that I could follow every step of the process online, they kept me totally up to date AND they were nice! Wow. Just wow.
Okay, we need more stars because 5 don't cut it. My DJI Mini 3 Pro developed a wobble when filming. Nothing I did could fix it, so had to send it (from Sweden to the Netherlands) for repairs. I expected a lengthy and expensive process. I was wrong on both counts. Two days after leaving Sweden it had arrived. Two hours after that it had been analyzed and later that same day, when I had approved and paid the (VERY reasonable) quote, it was fixed. I have just received it now, ONE WEEK after sending it off. I like that I could follow every step of the process online, they kept me totally up to date AND they were nice! Wow. Just wow.
I’m extremely disappointed with my recent experience regarding a battery for my DJI Mini 4K drone.I purchased the drone around a year ago and have three batteries in total. This specific battery has only been used approximately four times, as I rotate between all three. Despite such light use, it has completely failed and will no longer charge or power on.I contacted DJI support via X (Twitter) and went through their requested troubleshooting process, including providing test videos. After reviewing everything, they confirmed that the battery has completely failed and is not repairable.However, instead of offering any goodwill gesture, partial support, or discount toward a replacement, I was simply told I would need to purchase a new battery at full price.For a premium brand like DJI, I expected better product longevity and stronger customer care. A battery used only a handful of times should not completely die within a year, especially when properly stored and maintained. The lack of any goodwill support, despite clear confirmation that the product failed, is disappointing.I understand warranties have limits, but when a lightly used battery becomes unusable so quickly, I would expect some effort to retain customer trust.At this price point, both product reliability and after-sales service should reflect the brand’s reputation. Unfortunately, in this case, they didn’t. Edited: I’ve added the information you’ve asked for. 23.02.26
I’m extremely disappointed with my recent experience regarding a battery for my DJI Mini 4K drone.I purchased the drone around a year ago and have three batteries in total. This specific battery has only been used approximately four times, as I rotate between all three. Despite such light use, it has completely failed and will no longer charge or power on.I contacted DJI support via X (Twitter) and went through their requested troubleshooting process, including providing test videos. After reviewing everything, they confirmed that the battery has completely failed and is not repairable.However, instead of offering any goodwill gesture, partial support, or discount toward a replacement, I was simply told I would need to purchase a new battery at full price.For a premium brand like DJI, I expected better product longevity and stronger customer care. A battery used only a handful of times should not completely die within a year, especially when properly stored and maintained. The lack of any goodwill support, despite clear confirmation that the product failed, is disappointing.I understand warranties have limits, but when a lightly used battery becomes unusable so quickly, I would expect some effort to retain customer trust.At this price point, both product reliability and after-sales service should reflect the brand’s reputation. Unfortunately, in this case, they didn’t. Edited: I’ve added the information you’ve asked for. 23.02.26
I’m extremely disappointed with my recent experience regarding a battery for my DJI Mini 4K drone.I purchased the drone around a year ago and have three batteries in total. This specific battery has only been used approximately four times, as I rotate between all three. Despite such light use, it has completely failed and will no longer charge or power on.I contacted DJI support via X (Twitter) and went through their requested troubleshooting process, including providing test videos. After reviewing everything, they confirmed that the battery has completely failed and is not repairable.However, instead of offering any goodwill gesture, partial support, or discount toward a replacement, I was simply told I would need to purchase a new battery at full price.For a premium brand like DJI, I expected better product longevity and stronger customer care. A battery used only a handful of times should not completely die within a year, especially when properly stored and maintained. The lack of any goodwill support, despite clear confirmation that the product failed, is disappointing.I understand warranties have limits, but when a lightly used battery becomes unusable so quickly, I would expect some effort to retain customer trust.At this price point, both product reliability and after-sales service should reflect the brand’s reputation. Unfortunately, in this case, they didn’t. Edited: I’ve added the information you’ve asked for. 23.02.26
The "Six-Month" Nightmare:I bought the DJI Osmo Pocket 3 with high hopes, but exactly six months later, it has become a useless piece of plastic. This camera is marketed for "creators on the go," but it is too fragile for real-world use.1. Fatal Screen Failure:The much-hyped rotating screen is the biggest flaw. After just a few months of normal use, the rotation mechanism has completely jammed. It no longer pivots, which is the only way to turn the device on/off properly. This is a clear mechanical design failure by DJI.2. Screen Blinking and Video Corruption:The internal ribbon cables are clearly of poor quality. My screen has started flickering and blinking constantly. This isn't just a display issue—it creates digital interference that ruins the final video quality. The footage comes out distorted, making the "1-inch sensor" promise totally irrelevant.3. Built Like a Toy, Priced Like a Pro:For a premium price, you expect durability. However, the internal wiring is so thin that it cannot handle the stress of daily rotation. Once the screen fails, the entire camera becomes a paperweight.4. Poor After-Sales Support:Trying to get this repaired is a headache. If you don't have the expensive "DJI Care Refresh," the repair costs for the screen and gimbal are nearly half the price of a new unit.5. Overheating & Reliability:Even before the screen broke, the camera would frequently overheat during 4K recording. It is unreliable for professional work or long travel vlogs.Final Verdict: A Beautiful DisasterDJI has prioritized "cool looks" over "build quality." If you want a camera that lasts more than six months, stay away from the Osmo Pocket 3. It is a fragile, over-engineered device that will eventually fail you when you need it most.
The "Six-Month" Nightmare:I bought the DJI Osmo Pocket 3 with high hopes, but exactly six months later, it has become a useless piece of plastic. This camera is marketed for "creators on the go," but it is too fragile for real-world use.1. Fatal Screen Failure:The much-hyped rotating screen is the biggest flaw. After just a few months of normal use, the rotation mechanism has completely jammed. It no longer pivots, which is the only way to turn the device on/off properly. This is a clear mechanical design failure by DJI.2. Screen Blinking and Video Corruption:The internal ribbon cables are clearly of poor quality. My screen has started flickering and blinking constantly. This isn't just a display issue—it creates digital interference that ruins the final video quality. The footage comes out distorted, making the "1-inch sensor" promise totally irrelevant.3. Built Like a Toy, Priced Like a Pro:For a premium price, you expect durability. However, the internal wiring is so thin that it cannot handle the stress of daily rotation. Once the screen fails, the entire camera becomes a paperweight.4. Poor After-Sales Support:Trying to get this repaired is a headache. If you don't have the expensive "DJI Care Refresh," the repair costs for the screen and gimbal are nearly half the price of a new unit.5. Overheating & Reliability:Even before the screen broke, the camera would frequently overheat during 4K recording. It is unreliable for professional work or long travel vlogs.Final Verdict: A Beautiful DisasterDJI has prioritized "cool looks" over "build quality." If you want a camera that lasts more than six months, stay away from the Osmo Pocket 3. It is a fragile, over-engineered device that will eventually fail you when you need it most.
