Descartes XPS Shipper may not Refund YOUR Money
They operate XPS Shipper. It allows the business to create pre-paid shipping labels with a tracking number on the label for customers to use. I submitted a request to have $29.37 return to me as I was retiring and closing my business 12/31/25. Their form say it would take 30-60 "for corporate approval to refund my money". Who does that? It has been 68 days. I have sent many emails. I have spoke to their customer service agents. The answer is the same. "waiting on accounting". Their ticket number:#SR-6396926. I may never get my money unless I go to small claims court in Wagoner County Oklahoma.
Frank Langston Jr
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