Ordered product, which transpired to be to big. Attempted free return on website, however the free return process was not available, only an £18 ish return process was. I contacted them to tell them this and they agreed I was entitled to the free return. They emailed the return label and I sent the product back. Today I have received notification of the refund MINUS the shipping cost amount. Avoid this company, they lie to you.
I purchased a Compressport Free Belt after carefully checking their official website's sizing chart. My waist is 84cm, which their chart clearly places in the XS/S size range (78-86cm). The belt that arrived was so tight it was completely unwearable.On top of the sizing fiasco, the product is also extremely hot. Despite claims of using advanced, well-ventilated fabrics designed for optimal temperature regulation, the belt traps an incredible amount of heat and sweat. This makes it highly uncomfortable for running in a climate like Australia's and is a major design flaw for a premium athletic product.When I contacted customer service about the fit, the exchange was frankly insulting. Their representative, Valentin Nguyen, first suggested I was wearing it wrong and that it should sit on my hips. This is absurd for two reasons:Their own chart asks for a waist measurement, not a hip measurement.The belt was already painfully tight on my narrower waist; it would be physically impossible to get it over my hips.After I pointed out this contradiction, Valentin became dismissive, claiming their sizing information "isn't incorrect" and that feedback like mine is "rare." This is demonstrably false. A quick search finds independent YouTube reviews where people with my exact waist size say even the next size up (M/L) is "quite tight". Reddit forums are filled with customers confirming the sizing guide is inaccurate and the belts run very small.Conclusion: Do not trust the sizing chart. Expect the belts to be much smaller and hotter than advertised, and if you have a problem, expect to be treated with condescension. This was a disappointing experience that shows a lack of integrity from the brand. I will be returning the product and will not be a future customer.
They claim to be a high end compression garment provider when the garments are far from high end. I have bought 3 pairs of socks, 2 of which tore after only wearing them 2 or 3 times. I bought some wrist sweatbands which both fell apart whilst wearing them in an Ironman and I have bought 2 t shirts and the material is terrible. They come out the wash very creased and then cannot be ironed and the label even says do not iron! I won’t be buying any more of their products as the quality is terrible and the price is way too high for such poor quality.
Dreadful experience with this company. Ordered some calf guards. Got an email saying they had been dispatched. Waited 5 days and used the DHL tracking service. They said they never received the item and to go back to the company I order from. I have now contacted compressport 3 times had one response asking for more detail which I gave but still have not heard anything. So I have no product and I’m am £40 out of pocket. I need these for an upcoming race so will have to buy elsewhere.
I ordered a top and bottom for triathlon and bottoms were shredded after one race. Holes in the groin area and fabric broke down on seat area as well. I contacted Compressport USA site and Main site with no response to multiple emails. No acknowledgment of even receiving my emails. I do not recommend their clothing due to quality control issues as well as zero response to customers after the sale.
I had bought in total 8 pares of compression high and recovery socks. Most of Merino wool, as that is soft and warm. Well I have only worn then 5 - 6 times and the heals of 4 pair were open ( my heel sticking out) and by two pairs, even holes starting at the big toe. I have them all in the correct size, not too small or so. For socks at that price, I really think this is not acceptable. I can not recommend them
I required a refund which was sorted with no problems Great customer service
I placed an order for two shirts, one arrived damaged, and both were not the quality I was expecting. I’ve reached out to customer service multiple times. First return was denied I inquired as to why they have been emailing me asking numerous questions back and forth and have yet to receive a resolution. They advertise easy returns but couldn’t be further from the truth. I’m contacting my card company and filing a dispute that way.
An order placed 15 days ago, but appears to be still 'in preparation'. A few e-mails sent to the customer service, but have been left unanswered.
I ordered a pair of Compressport Ultra Trail socks, which were faulty. I contacted them with pictures to highlight what was wrong, and within 24 hours, they sent me a voucher code to order another pair free of charge. Great customer service!
Try to reach customer support. Wait for a refund more than 3 weeks and do not get a respond.
Costumer support doesn't reply. Been trying to contact them, number is not working and never respond to my emails.Need to make a return and they haven't sent the return label.I'm at a dead end right now, cause not even their instagram page replies.
