Platform Deletes Your Work, Dangerous for your business and community
Here's a shorter, clearer review:1 Star - Too Many Bugs, Deletes Your Work, Slow PerformanceThe Good: Great structure and service concept.The Bad: So many bugs it's dangerous for my business.Platform is extremely slow—clients constantly complain about speedVideos don't load properly for clientsSystem randomly DELETED my checkout pages (hours of detailed work gone)No proper backups or warnings before deleting customer contentSupport Response:When their system deleted my work, I spent 4 hours (7AM-11AM) restoring everything myself. Support added a basic link and marked it "resolved"—taking credit for work THEY didn't do while I rebuilt everything.Bottom Line:Having your work randomly deleted is harassment and a serious business risk. The constant bugs and slow performance hurt my client experience. I can't trust a platform that destroys my content without warning and can't track its own support tickets.Fix the bugs. Stop deleting customer work. Actually restore what you break instead of pretending you did.Not recommended until these critical issues are resolved.
David Vox
Very frustrating mobile experience…
Very frustrating mobile video experienceThe video playback on the Circle app is extremely inconsistent on mobile phones. Videos frequently won’t load or play, even with a strong internet connection. Sometimes they work, sometimes they don’t, with no clear pattern. It’s incredibly frustrating, especially for an app that relies so heavily on video content. This seriously impacts usability and makes it hard to engage with the platform. Please prioritize fixing mobile video playback reliability.
Danielle Madigan
You cannot leave
You cannot leave! I joined a community and now want to leave. I can't. I unsubbed from messages from that community twice .I looked for settings and clicks all the icons on the top. I downloaded the app thinking it was easier. Nothing. I went to their sorry website and there is NO help area for members. When I went to contact customer service, i had to contact the community itself (not circle) asking them to remove me! This is crap! Pathetic company. I went online looking for forums and those did not work.
K Mcleod
Unauthorized Charge After Cancellation
I cancelled my Circle subscription weeks before the renewal date. The dashboard confirmed the cancellation. Despite this, Circle charged my card anyway, for a completely new billing cycle that begins after the cancellation date.To make matters worse, they charged me again even after I cancelled a second time. No warning. No explanation. Just another invoice for $214.97.I've checked everything on my end, the subscription was cancelled, confirmed, and inactive. Their system still pushed through a full-priced renewal. That is not an accident. That is unauthorized recurring billing.For a platform charging over $200/month, this level of instability and billing failure is unacceptable. If you value transparency or reliable subscription management, avoid Circle. Their system rebills even after cancellation, and you’re stuck fighting charges you never agreed to.I am now disputing the transaction with my bank.Not recommended.
Nathan Ryver
A Big Disappointment with Circle.so
A Big Disappointment with Circle.soCircle.so looked fantastic, a platform with great usability and a lot of promise. I had high expectations after using it for quite some time.However, out of nowhere, my plan price was increased from $89 to $129 per month, with no prior notice or explanation.I’ve been trying to contact their support for three days, but no one replies, and the chat assistance is clearly poor and unhelpful.It’s a real shame, because this platform is crucial for many creators who have invested time, money, and trust in it.After more than two years as a paying customer, this experience feels deeply disappointing.A clear example of how not to treat loyal users.
Pablo Mondragón Valero
Some hackers fraudsters creating user…
Some hackers fraudsters creating user ID which belongs to me using my email address and now this merchant website keep asking for subscription renewal. I dont know what platform even this is from Somalia. I am not even from Somalia . Lmao.
Syed Ali Raza
Terrible customer support and processes
Terrible customer support and processed for resolving issues.After working solid for 2 months to create a program where i would have a private community to bring my clients in - i have just spent 3 solid days trying to get support for the Stripe integration. They first created a link that assumed i was an American based business and linked me to a form i was unable to enter as it requires a businessFollowing that i did get the screen to enter my Canadian banking information. All went well and I created Payment screens and discounts code easily. However somehow with one email they created multiple communities. As I only needed one i requested the other two be deleted as I had paid for a full year on the first community.The next day i found that all my work on the invoicing and discounts was gone.After communiicating with someone on chat i reentered everythings and update my website so that people could pay for my offering. I asked for help getting rid of the USD account that i was unable to use.The support person was not helpful so i went directly to Stripe to find how to delete the USD account. Following Stripe clear instructions i found the Circle Stripe account linked to the USD request and deleted it to clear up the screen. I came back to Circle and to my dismay deleting the non funtional USD account actually removed all of the information i had entered earlier that allowed people to pay and enter discounts.i am now left with 2 Circle Stripe links and have no sense that entering my payment and coupon information will actually work>As well on my website the payment link that i tested this morning opens a screen to circle asking them to set up a circle account.I just spent almost 1,500 Canadian for the year and not one person on staff has offered to call to work through the issues. A disaster decision. An email detailing the sequence of things was replied to with the message to check the help bot. My program launches Sep 2 and i have no support to get things running so that clients can pay.
Ariana Brackenbury
Here are my biggest issues...
Here are my biggest issues...1. You have to pay even mroe to access your customer email database! (this is pretty disgraceful)1. Paid for a priority customer support and got slow response and they are pretty useless3. Thought it would be easier to manage than a website - Actually more awkward and limited what can be done. lacking some very basic featuresHaving used other services and wordpress plugins I would opt for them instead
Josh Veazey
Terrible support and patchy…
Terrible support and patchy performance.My community subscription is over $200 per month, and with that you'd expect a stable level of performance and effective support when things go wrong. So far, my community space has encounted problem after problem. The most critical problem is that new subscribers aren't getting emails afterwards inviting them to create their logins. This is a headache for admin, and is simple functionliaty. On top of that, I have been removed from every space in my community for no discernible reason. I've had to manually re-add myself back in, and wonder if it is happening to other people. Contacting support is worse than useless. Here are some highlights:- Yesterday, when talking to Richard, on the chat I got disconnected 8 times. I kept being told it was because I had mulitiple windows open. I didn't. Each time I reconnected I had to traverse through the useless AI chatbot to speak to a human again. 8 times this happened. Richard didn't understand my problem, and kept telling me everything was working fine. It wasn't. - Today, after I was removed from all my spaces, I had the joy of contacting support again. Cue being cut off three times. On the fourth attempt no one responded, even after a ten minute wait. On the fifth attempts, I'm told everything appears to be working normally. Again, it isn't. By now I've got 70 members in my community, so I can't move. But I would never, ever, ever have signed up to Circle if I knew that basic functionality would be broken and there would be no recourse to support. Circle is very glossy, and very slick, but let down by terrible customer support. The worst support I've encountered in recent memory, by a long way. If you're considering starting or moving your community to Circle then think very carefully. Because once you do, sunk costs mean it's hard to leave. And when you do, you'll regret it.
Max Lempriere
Circle is an absolute joke
Circle is an absolute joke, it seems like a good concept but in reality support is inexistent. It feels like whoever created it just left it there for naive customers to sign up and went on holiday to the bahamas. Not recommended.
Bruno Martorelli
Not Real Support. A Cash Cow.
This "support" group is simply a feel-good venue for whiny people. It is run by young people inexperienced people who have no understanding of the C-PTSD struggle. I was scolded for offering true helpful advice and recognized my younger self in a member post. I was simply candid, realistic. The (very young) admin closed my account saying "everyone is expected to be kind, respectful, compassionate to each other in the group for supportive and safe enough environment". Not real support, a thinly veiled way to get money from complainers who want only sympathy, not advice or answers. Good riddance to rubbish.
Caron Monks
Amazing platform, terrible support!
Amazing platform, terrible support: I love love love circle. It's a wonderful platform, but they still have not managed to increase their support. I've sent a ticket yesterday and no response a day later. Happened half a year ago and they already said they're working on it, and nothing. I don't understand why they do not understand that it's important to have great support. And why you're not doing anything about it. Why do you risk that you'll lose people just because you can't get your support together? No chat, no phone line, just email and no timely responses. Come on, that's really not that hard to fix!
Aleah Ava
The BEST community hosting software!
I've hosted a community (1200 members) on Circle since mid 2020. I've had an incredible experience, and worlds apart from most software/SAAS companies. Amazing software, excellent (I mean EXCELLENT) customer service, great tech support for my members, excellent apps, easy to use for admins and users. In short, PERFECT. If you're looking for community software, go with Circle!
Jen Tough Gallery
Circle.so has a lot of potencial! Love it.
After discovering circle.so and testing it, I can say that it is a very good platform with a lot of potential.It is perfect to create a community and meet new people with the same interests.It is easy to use and nice where you can share your posts or create them from scratch.And the customer service, at the moment very good too, they respond quickly and are very nice.It is very interesting and I hope it continues to grow. I will continue using it.
Laura Migallón
