TRULY THE WORST DELIVERY EXPERIENCE
TRULY THE WORST DELIVERY EXPERIENCEI've been trying to get a couch delivered for three months. THREE MONTHS. We ordered in November. The first delivery window (after 2 months from order) passed and they told us on the last day that it was pushed out another six weeks. Annoying, but okay.Then I noticed the delivery address on file was wrong. I fixed it over text. Got confirmation. Delivery day comes and the driver shows up at the wrong address anyway. He can't fix it himself, so the couch gets sent back to the warehouse.After 10 calls with their team, trying to get this sorted out and lots of being put on hold, a rep confirmed the right address and delivery time. I thought we were finally done. Then I got a text saying they were still "working on updating the address." My husband and I have a baby coming. We bought this couch so our home would actually be ready. Instead, I've spent three months chasing down a piece of furniture that CB2 has failed to deliver twice, despite written confirmation and a recorded phone call with the correct address.Nobody there knows what anyone else has done. Every call starts from zero. It is an organizational disaster and I genuinely cannot believe a company at this price point that charges specifically for delivery operates this way. Do yourself a favor and buy from literally anywhere else.
Haarthi Sadasivam
TRULY THE WORST DELIVERY EXPERIENCE
TRULY THE WORST DELIVERY EXPERIENCEI've been trying to get a couch delivered for three months. THREE MONTHS. We ordered in November. The first delivery window (after 2 months from order) passed and they told us on the last day that it was pushed out another six weeks. Annoying, but okay.Then I noticed the delivery address on file was wrong. I fixed it over text. Got confirmation. Delivery day comes and the driver shows up at the wrong address anyway. He can't fix it himself, so the couch gets sent back to the warehouse.After 10 calls with their team, trying to get this sorted out and lots of being put on hold, a rep confirmed the right address and delivery time. I thought we were finally done. Then I got a text saying they were still "working on updating the address." My husband and I have a baby coming. We bought this couch so our home would actually be ready. Instead, I've spent three months chasing down a piece of furniture that CB2 has failed to deliver twice, despite written confirmation and a recorded phone call with the correct address.Nobody there knows what anyone else has done. Every call starts from zero. It is an organizational disaster and I genuinely cannot believe a company at this price point that charges specifically for delivery operates this way. Do yourself a favor and buy from literally anywhere else.
Haarthi Sadasivam
TRULY THE WORST DELIVERY EXPERIENCE
TRULY THE WORST DELIVERY EXPERIENCEI've been trying to get a couch delivered for three months. THREE MONTHS. We ordered in November. The first delivery window (after 2 months from order) passed and they told us on the last day that it was pushed out another six weeks. Annoying, but okay.Then I noticed the delivery address on file was wrong. I fixed it over text. Got confirmation. Delivery day comes and the driver shows up at the wrong address anyway. He can't fix it himself, so the couch gets sent back to the warehouse.After 10 calls with their team, trying to get this sorted out and lots of being put on hold, a rep confirmed the right address and delivery time. I thought we were finally done. Then I got a text saying they were still "working on updating the address." My husband and I have a baby coming. We bought this couch so our home would actually be ready. Instead, I've spent three months chasing down a piece of furniture that CB2 has failed to deliver twice, despite written confirmation and a recorded phone call with the correct address.Nobody there knows what anyone else has done. Every call starts from zero. It is an organizational disaster and I genuinely cannot believe a company at this price point that charges specifically for delivery operates this way. Do yourself a favor and buy from literally anywhere else.
Haarthi Sadasivam
a serious lack of customer service, accountability, and care.
Our experience with CB2 has been absolutely unacceptable from start to finish. I wanted to give 0 stars.We ordered a white sectional, but CB2 sent a beige one instead. Despite this being their mistake, they did not offer to let us keep the incorrect sectional while waiting for the correct one, leaving us without living room furniture for three months. We were then told the white color we originally ordered had to be special-ordered, which added another three months of waiting.When we contacted the Tysons Corner store in DC, the sales associate, Laila told us she needed to have someone call us back because the situation was “giving her anxiety,” and she had a customer waiting, so she ended the call. That level of professionalism is shocking—especially when spending over $6,000 on a sectional.I called multiple CB2 locations and continued to get the run-around with conflicting information. It took three additional weeks before we were finally told that fabric swatches had to be sent for the special-order sectional. The swatches arrived in five days, yet we still waited another three months for delivery. As a result, we had no furniture for the Thanksgiving holiday.When the sectional finally arrived, the situation somehow got worse. The delivery company FGO Logistics contacted us to deliver our five-piece sectional. Only two delivery workers arrived. While one remained outside, the other brought a sectional piece into our home. Our home is only one year old, newly built, with hardwood floors throughout. One of the delivery workers spun the modular sectional in our entryway, and all four metal feet scratched the hardwood floor.We immediately took photos and videos. The delivery team apologized and also took photos, stating they would submit them to their company. We reasonably expected the damage to be repaired.Instead, the FGO Logistics Manager, Jill Lorenz, later claimed that the delivery team said the floors were already scratched, which is completely false. Rather than taking responsibility, she attempted to shift blame and cover up the damage. Any delivery company entering customers’ homes should have insurance to cover damages, but instead, we have been ignored. Jill Lorenz proceeded to tell me that the delivery guys have to pay out of their pockets for damages. Despite sending videos of the floor and the rest of our spotless home, we have not received any response or resolution regarding the floor repairs.This entire experience—from the wrong item, months-long delays, poor communication, unprofessional staff interactions, and now property damage with no accountability—has been exhausting and deeply disappointing.CB2 markets itself as a premium brand, but this experience shows a serious lack of customer service, accountability, and care. I would strongly caution anyone considering a major purchase from CB2.
hazel hayes
a serious lack of customer service, accountability, and care.
Our experience with CB2 has been absolutely unacceptable from start to finish. I wanted to give 0 stars.We ordered a white sectional, but CB2 sent a beige one instead. Despite this being their mistake, they did not offer to let us keep the incorrect sectional while waiting for the correct one, leaving us without living room furniture for three months. We were then told the white color we originally ordered had to be special-ordered, which added another three months of waiting.When we contacted the Tysons Corner store in DC, the sales associate, Laila told us she needed to have someone call us back because the situation was “giving her anxiety,” and she had a customer waiting, so she ended the call. That level of professionalism is shocking—especially when spending over $6,000 on a sectional.I called multiple CB2 locations and continued to get the run-around with conflicting information. It took three additional weeks before we were finally told that fabric swatches had to be sent for the special-order sectional. The swatches arrived in five days, yet we still waited another three months for delivery. As a result, we had no furniture for the Thanksgiving holiday.When the sectional finally arrived, the situation somehow got worse. The delivery company FGO Logistics contacted us to deliver our five-piece sectional. Only two delivery workers arrived. While one remained outside, the other brought a sectional piece into our home. Our home is only one year old, newly built, with hardwood floors throughout. One of the delivery workers spun the modular sectional in our entryway, and all four metal feet scratched the hardwood floor.We immediately took photos and videos. The delivery team apologized and also took photos, stating they would submit them to their company. We reasonably expected the damage to be repaired.Instead, the FGO Logistics Manager, Jill Lorenz, later claimed that the delivery team said the floors were already scratched, which is completely false. Rather than taking responsibility, she attempted to shift blame and cover up the damage. Any delivery company entering customers’ homes should have insurance to cover damages, but instead, we have been ignored. Jill Lorenz proceeded to tell me that the delivery guys have to pay out of their pockets for damages. Despite sending videos of the floor and the rest of our spotless home, we have not received any response or resolution regarding the floor repairs.This entire experience—from the wrong item, months-long delays, poor communication, unprofessional staff interactions, and now property damage with no accountability—has been exhausting and deeply disappointing.CB2 markets itself as a premium brand, but this experience shows a serious lack of customer service, accountability, and care. I would strongly caution anyone considering a major purchase from CB2.
hazel hayes
a serious lack of customer service, accountability, and care.
Our experience with CB2 has been absolutely unacceptable from start to finish. I wanted to give 0 stars.We ordered a white sectional, but CB2 sent a beige one instead. Despite this being their mistake, they did not offer to let us keep the incorrect sectional while waiting for the correct one, leaving us without living room furniture for three months. We were then told the white color we originally ordered had to be special-ordered, which added another three months of waiting.When we contacted the Tysons Corner store in DC, the sales associate, Laila told us she needed to have someone call us back because the situation was “giving her anxiety,” and she had a customer waiting, so she ended the call. That level of professionalism is shocking—especially when spending over $6,000 on a sectional.I called multiple CB2 locations and continued to get the run-around with conflicting information. It took three additional weeks before we were finally told that fabric swatches had to be sent for the special-order sectional. The swatches arrived in five days, yet we still waited another three months for delivery. As a result, we had no furniture for the Thanksgiving holiday.When the sectional finally arrived, the situation somehow got worse. The delivery company FGO Logistics contacted us to deliver our five-piece sectional. Only two delivery workers arrived. While one remained outside, the other brought a sectional piece into our home. Our home is only one year old, newly built, with hardwood floors throughout. One of the delivery workers spun the modular sectional in our entryway, and all four metal feet scratched the hardwood floor.We immediately took photos and videos. The delivery team apologized and also took photos, stating they would submit them to their company. We reasonably expected the damage to be repaired.Instead, the FGO Logistics Manager, Jill Lorenz, later claimed that the delivery team said the floors were already scratched, which is completely false. Rather than taking responsibility, she attempted to shift blame and cover up the damage. Any delivery company entering customers’ homes should have insurance to cover damages, but instead, we have been ignored. Jill Lorenz proceeded to tell me that the delivery guys have to pay out of their pockets for damages. Despite sending videos of the floor and the rest of our spotless home, we have not received any response or resolution regarding the floor repairs.This entire experience—from the wrong item, months-long delays, poor communication, unprofessional staff interactions, and now property damage with no accountability—has been exhausting and deeply disappointing.CB2 markets itself as a premium brand, but this experience shows a serious lack of customer service, accountability, and care. I would strongly caution anyone considering a major purchase from CB2.
hazel hayes
The worst
The worst. I bought a vanity table and had to exchange it twice. The third one was clearly used, beat up, and damaged, and I gave up on trying to get a new one. I wish I didn't- because now I have the desk and every time I look at it, I get angry.
Lisa Liang
The worst
The worst. I bought a vanity table and had to exchange it twice. The third one was clearly used, beat up, and damaged, and I gave up on trying to get a new one. I wish I didn't- because now I have the desk and every time I look at it, I get angry.
Lisa Liang
The worst
The worst. I bought a vanity table and had to exchange it twice. The third one was clearly used, beat up, and damaged, and I gave up on trying to get a new one. I wish I didn't- because now I have the desk and every time I look at it, I get angry.
Lisa Liang
I wish I could give zero… Not only did…
I wish I could give zero… Not only did they bring damaged items, but I’ve now had to take 4 days off work for their delivery guys to pick up the damaged items because they keep changed the pick up date/time. They have no other options or solutions to offer. What type of company does this?! They also damaged my home when they delivered, stomping around and kicking walls, stairwell etc. AWFUL COMPANY.
Dr M
I wish I could give zero… Not only did…
I wish I could give zero… Not only did they bring damaged items, but I’ve now had to take 4 days off work for their delivery guys to pick up the damaged items because they keep changed the pick up date/time. They have no other options or solutions to offer. What type of company does this?! They also damaged my home when they delivered, stomping around and kicking walls, stairwell etc. AWFUL COMPANY.
Dr M
I wish I could give zero… Not only did…
I wish I could give zero… Not only did they bring damaged items, but I’ve now had to take 4 days off work for their delivery guys to pick up the damaged items because they keep changed the pick up date/time. They have no other options or solutions to offer. What type of company does this?! They also damaged my home when they delivered, stomping around and kicking walls, stairwell etc. AWFUL COMPANY.
Dr M
Ordered a floor lamp and only received…
Ordered a floor lamp and only received a shade. They said they would send replacement which I never got. Then they billed my credit card co $650. And would not give me a credit. They also billed me 800 for a rug that I never ordered. No customer service could help spent a day trying to resolve and nothing. Totally incompetent bunch of morons and scammers.
Sherry Poley
Ordered a floor lamp and only received…
Ordered a floor lamp and only received a shade. They said they would send replacement which I never got. Then they billed my credit card co $650. And would not give me a credit. They also billed me 800 for a rug that I never ordered. No customer service could help spent a day trying to resolve and nothing. Totally incompetent bunch of morons and scammers.
Sherry Poley
Ordered a floor lamp and only received…
Ordered a floor lamp and only received a shade. They said they would send replacement which I never got. Then they billed my credit card co $650. And would not give me a credit. They also billed me 800 for a rug that I never ordered. No customer service could help spent a day trying to resolve and nothing. Totally incompetent bunch of morons and scammers.
Sherry Poley
They took an extra $420 out of my…
They took an extra $420 out of my account for delivery though I had already paid $540 at checkout. They did reimburse me but had a lengthy excuse. The outdoor furniture which I paid well over$6,500 for is low to the ground, you feel the width between the bars through the thin cushions that has ties in the wrong spot so the cushions slip and slide. Don't trust the photos!!! Half the cushions just got here today. Such Junk.
customer
They took an extra $420 out of my…
They took an extra $420 out of my account for delivery though I had already paid $540 at checkout. They did reimburse me but had a lengthy excuse. The outdoor furniture which I paid well over$6,500 for is low to the ground, you feel the width between the bars through the thin cushions that has ties in the wrong spot so the cushions slip and slide. Don't trust the photos!!! Half the cushions just got here today. Such Junk.
customer
They took an extra $420 out of my…
They took an extra $420 out of my account for delivery though I had already paid $540 at checkout. They did reimburse me but had a lengthy excuse. The outdoor furniture which I paid well over$6,500 for is low to the ground, you feel the width between the bars through the thin cushions that has ties in the wrong spot so the cushions slip and slide. Don't trust the photos!!! Half the cushions just got here today. Such Junk.
customer
Two months and still waiting
Ordered an “in stock” item almost two months ago. The delivery date has changed multiple times. Contacted them twice and I can’t seem to get a straight answer as to why this “in stock” item has not yet been shipped.
No Ma’am
Two months and still waiting
Ordered an “in stock” item almost two months ago. The delivery date has changed multiple times. Contacted them twice and I can’t seem to get a straight answer as to why this “in stock” item has not yet been shipped.
No Ma’am
