Unresponsive Customer Service / Unwearable Boots
I ordered a pair of OCA Therma High All Teak Suede Boots, which were very expensive. I never received an order number but suddenly the boots arrived. Unfortunately, they are unwearable because they are not fully lined with the fleece as shown on their website, and the seam across my toes is super sharp. I contacted Cariuma because I was unable to process a return without an order number. Despite my constant numerous attempts to connect with them, no one ever responded. So, I spent $160 for nothing. Buyer beware!
Victoria Sparhawk
Radio Silence and an unfulfilled order I paid for
I've ordered from cariuma 3 separate times. The first two times I had great customer service: fast shipping times and both pairs were super cute and super comfortable. My two favorite pairs of shoes. Having worn through one completely, I went to buy a backup on 12/7. The order was confirmed, my credit card was charged. I never received any shipping indication. On 12/20, I went to the site for help tracking my order and saw they were no longer taking new orders, just fulfilling existing ones. I used the customer care widget, the only means for contact to request an order status update. I never received a response. I reached out via social media in comments and in messages. No response. On 12/27, I reached out to the site yet again. And to social media. To this day, 2/4, I have received no response, no order update and no shoes. Pretty sure they took the money and ran.
Jessica Mullin
I received a pair for Christmas
I received a pair for Christmas, they are too big, have been trying for 2 weeks to contact them for an exchange and no one is responding. Their website is shut down. Now I have an expensive pair of shoes that are too big to wear.
Jessica Blied
Never received my shoes
Ordered 2 pairs on 17 November, have not received the shoes or had any response from customer service via email or social media, despite multiple messages and them still posting on Instagram up until 6 days ago.
Hayley Hobbs
Poor quality, terrible service
I purchased my first pair of Cariuma shoes in 2022. They were comfortable and seemingly of reasonable quality. In mid-2025 I purchased 3 more pairs. For context, I'm a middle-aged man, not a skateboarding teenager. I wear my sneakers casually with jeans, shorts, and chinos for walking about town, typically in dry weather. After about 6 months of very light use, 2 of 3 pairs are already falling apart, one of them catastrophically. The entire sole of the shoe has come unglued from the upper, making them unwearable and frankly, unrepairable. Another one of the 3 pairs shows signs of coming unglued in various parts of the sole also. I understand there can be bad runs and I contacted customer care with photos of the problem. I made no demands, hoping for some kind of accommodation due to the shoe falling apart completely. The company did not acknowledge my emails clearly sending the message that they do not stand behind their products.In the end, my conclusion is that the company focuses more on marketing and sales of a cheap, poorly made product. Fast fashion at it's worst - makes their claims about having a strong sustainability ethic very suspicious as the low quality product just ends up in landfill. Lots of direct to consumer options these days, and there is a shift towards longer-lasting high quality products. Cariuma is a joke.
Elliot Fishman
If I could give zero stars I would
If I could give zero stars I would. I purchased 7 pairs of shoes from them on December 13th. It was an end of year sale and so when they shipped on December 22nd, well after their policy of shipping, I gave them a break because I imagined they were slammed with orders. Originally it showed that the order would arrive just before XMas, but I figured it would be after and was fine with that. Then I got an email saying it would be delivered by GOFO on XMas Day. It wasn't delivered. In fact when I called GOFO 4 days later they said they would put in a request to redeliver the package, and that it looked like the package was too big for their delivery truck. That made no sense to me that it could be delivered but the person told me the vehicle sizes varied. Again about 4 days later nothing changed and I called again. It turns out that they were in the process of shipping the package back to CA because the package was too big and that I should reach out to Cariuma. And that of course is a problem because I can never either get a response or it seems like the response is automated and has nothing to do with my actual questions. So it is now 1/8/26 and I've sent 6 messages to Cariuma and have yet to had a real person respond to my message. While this might be an exception to what is normal, the company is the worst I have ever dealt with for customer service because you can't actually speak or communicate with a real person. Don't waste your time, the shoes can't make up the difference for a shitty company.
Anjani Visan
Extremely comfortable and stylish shoes…
Extremely comfortable and stylish shoes that arrived incredibly quickly! I'm so excited to wear them and am already looking forward to buying other styles in the future. I've already started recommending them to my friends!
Harrison Abbie
Poor quality shoes and even worse customer service
I bought a pair of shoes from them and experienced issues with the shoe falling apart less than 6 months later after only moderate wear. I contacted customer service with my concerns and after they responded asking for pictures, they proceeded to ignore all communication. This company does not stand by their product.
Esther
BEWARE: I've ordered 2x with no shoes to show for it.
I ordered from Cariuma for the second time on 11/20. I received a shipping confirmation on 11/26. It's 12/29 and no shoes. I've sent numerous emails and texts trying to get an update. No response. The first time I ordered from them was in September before I left for a trip. Their website states orders ship in 1-2 days. Not in my experience. A week later, the shoes still hadn't shipped. I had to cancel the order so the shoes wouldn't arrive when I was gone. At least then customer service responded. This company has some incredible marketing and pr - it completely sucked me in! And while I can't speak to the shoes since they've been a no-show, as a company that is primarily an online retailer, it is disastrous shipping and customer service that I associate with the Cariuma brand. Order at your own peril... there are so many better options out there.
Alissa
Ordered and FINALLY received
I'm editing this because... I finally got my shoes! I took over six weeks but it finally showed up today. Terrible, non-responsive customer service, but I do like their shoes. Just expect to wait for them. --Same as everyone else recently, ordered on November 16. Got one of two pairs. The other one never shipped. No response from Cariuma after multiple attempts and my review on their site was also erased. They charged my card though. It's too bad because I liked their sneakers.
Linda
No response and no shoes
I ordered shoes on December 1. I have contacted Customer support numerous times with no response. The order has not been processed but they took my money.
DJ
I ordered a pair of shoes almost one…
I ordered a pair of shoes almost one month ago, and I haven't received any response yet. I tried to contact customer support, and nothing.
Iago Quirino
SCAM
They took my money and did NOTHING with my order. It’s just sitting there with no activity after a month. I emailed them, but got no answer. Do not fall for this scam!
Laurel Gilchrist
A month and a half after payment, the order has still not been shipped.
I ordered a pair of shoes a month and a half ago, and they still haven't shipped. I've contacted customer support twice, and both times they've asked me to wait. Two weeks ago, I received a shipping confirmation email, but the package still hasn't shipped. I'm requesting a refund, but they won't give it to me.
Aurel
Really bad costumer care
Really bad costumer care, really low response rate e no infos on the deliveries. seems like you pay and then everything is your problem
Davide Airoldi
SECOND time they never sent our shoes
I don't normally leave bad reviews, but this was the SECOND time this has happened to us with Cariuma. We placed an order (this latest time in late Oct.), and we never received the shoes; on their website the order says "processing." If they're on back-order or something, fine, tell us - but the estimated delivery date still said a month ago. And it took two texts (no response) and two emails over the course of two weeks to get a reply from them.
R. Smith
Australian based first time buyer here.
Australian based first time buyer here.Fast postage, excellent shoes. The quality and instant wearability - seriously awesome. I'm a convert!
Carly
Ordered the product on Oct 31 with 2-4…
Ordered the product on Oct 31 with 2-4 day shipping option and haven't received a single update from the company. When I email customer support I get a generic email stating they're experience delays and nothing else.
Greg Stewart
I placed an order on October 25th(5…
I placed an order on October 25th(5 weeks ago) and still have not received any tracking information. I have reached out to the company twice and I did hear back, but only a "please be patient" email.
Julie Wischmann
Ordered shoes on 6:19 /25
Ordered shoes on 6:19 /25 . Pre order was supposed to ship in Sept . Then I checked again said order processing . Now it is Nov 18/25 and still have not received shoes . Have tried multiple times and ways to contact Cariuma and have had no response whatsoever . I believe I have been scammed out of money .
Nan
