Calphalon warranty is junk. Tried to get replacement of pot and was denied because I had no receipt. Bought this set from THEM 8-10 years ago. Who keeps receipts that long? THEY should have had the record of purchase. Very poor customer service and second class cookware.C.Dill, Concord NC
Calphalons warranty is not worth the paper it’s printed on. I had a successful replacement a couple years ago for failed rivets and scratches in the outside of the pan. Calphalon changed their policy and now requires pans to be returned at customer expense for “evaluation” prior to issuing a replacement. This makes no economic sense- why pay a premium for a product with a warranty that will end up costing more over the long run in returns?! Boooo Calphalon. You just lost a 20 year customer forever.
Hardest material on earth but a bamboo spoon scratches it!!?? The lifetime warranty doesn’t cover scratches. Total. Complete. Waste of $600 for an 11pc set of premier non-stick. Started scratching in under a year. They won’t do anything for me. I bought an Analon Set years ago and used metal kitchen tools in them and THEY lasted longer. Sent the warranty people at Calphalon photos and they said their pans are not covered for scratches. I told them I replaced my kitchen tools with bamboo so they would last a long time. They said too bad, so sad for you. Nope. AVOID ALL CALPHALON products.
Terrible cookware!! Beware, didn't even last 1 year, we still have our no-name brand non-stick pans after 7 years, but the Cephalon Elite didn't even last 1 year. Ended up ordering through Williams-sonoma in Australia (an Australian website), but the "Lifetime warranty" only applies in the US. No warranty in Australia, even though sold on a .au domain website which falls under consumer laws of Australia but they're washing their hands of it! Disgusting, avoid them at all costs!
Have been dealing with warranty issue since September 2024. Sent pics of the damage. Have lifetime warranty on this set. Takes weeks for them to reply only to be asked more questions. Now, after all these months, they have gone silent again. This is totally unacceptable! You give a lifetime warranty - honor it! The person that rarely responds is Ahmed, Calphalon Consumer Service. Do better for your customers!
Customer service is horrible. On going issue just to get a lid replaced. Lifetime warranty. Waiting 3 weeks. About every other day they send me a new issue. Send a picture of the handle, send a picture of the bottom. Need a picture of the inside of the lid number. Which doesn't have a number. Next call will be to corporate. Sick of dealing with incompetence of some of their customer service. Need an form email to send out stating what pictures are needed and how they need to be taken with your claim number in the picture. Finally got my replacement with a apology letter enclosed. Started the claim Sept 3, received replacement Oct 7. Not acceptable
My son bought me 2 complete set for Christmas a little over a year ago. The inside coating came off, they wrapped , and I bought the products it suggested to clean with and nothing worked. They look like I have had them for years. I tried to tell them when it first happened but they said I was not through enough with my complaints. 2
Brand new griddle pan defective after one use, problem persists and Calphalon ignores warranty claims and wipes the floor with accountability!
I ordered a air fryer oven they sent me the wrong item with missing parts I tried to return what was sent to me they said its non- returnable ? How can that be possible ? Was on the phone an hour with someone I could barely understand he said send pictures I did still have not heard from them DO NOT ORDER FROM THESE SCAM ARTISTS YOU WILL BE SORRY !
DO NOT ORDER ONLINE UNLESS YOU ARE CERTAIN THAT YOU WILL NOT BE RETURNING THE ITEM. The pan that we ordered was much shorter than expected. It was shipped to us from the Calphalon facility in Southern California. However, when we wanted to return it, Calphalon mandated that it must be returned to the facility in Ohio, and the shipping charges which the customer is responsible for paying was greater than the cost of the pan. In this era of online shopping, Calphalon's return policy is absolutely ridiculous and will be its downfall if the policy continues. We will never order from Calphalon again.
I only bought a handful, maybe three or four pieces of Cephalon cookware, and thank goodness I stopped at that. Besides the fact that food sticks to the supposed non-stick surface of the pan, the actual outside bottom has started to deteriorate. I've owned them for a couple, three years and they all look like crap. So it's back to T-Fal.
Have seen tinfoil be more durable than the offerings from this “non stick” brand. You’ll be wasting your money here, wouldn’t recommend buying, you’ll only have regrets.
Calphalon Classic: Our cookware set has been very well cared for and is about 18 months old. Wooden or plastic, matter of fact Calphalon's own plastic utensils, have been used exclusively. Hand washing has always been done.The cooking surface has gradually shown wear that looks like many tiny scratches. Until recently, they've not gone through the coating, now having several chips in it. Basically we've found a "too bad so sad" attitude. They work fine if you're looking for a short lived product you'll spend a good chunk of change on.We're pretty much done now with all the no stick crap. Back to our 40 year old Revere Ware, that still is in good shape, and our well seasoned cast iron.
I purchased thousands of dollars of calphalon over the last 20 plus years. I recently had a nonstick fry pan’s finish fail. It was a few years old. My warranty claim was denied, even though I submitted pictures and told them where and when I purchased the pan because I did not have a copy of the receipt. Who saves a receipt for a fry pan for 3 or so years? Calphalon obviously does not want to back their product.
Yes, I made a purchase on calphalon last night. When submitting my order, it took off my 20% discount and didn’t realize until too late, as I noticed price changed. When I called about it today, they told me I had to return the item and reorder to get discount. Unfortunately, I just had ankle surgery and it’s hard for me to return it. They wouldn’t just give a credit back to me so I wouldn’t have to go through this process of returning it. I will never order anything from them again. Bad customer service.
Inquired about an issue with a glass lid for a pot. I submitted what was required. Within 5 days I gad a replacement pot an lid. I am quite impressed with their customer satisfaction Now I know why I only purchase calohalon products. They stand by their products and their customers
I’m right in the middle of dealing with an issue I’ve had to call 4 times about. Still no resolution. Horrible customer service. One of the worst I’ve ever dealt with. Anyone saying it’s great or even decent is obviously a bot or completely fake review.
Received a damaged stock pot directly from Calphalon, quickly responded and sent an RMA shipping label. I returned the damaged product as instructed but never received confirmation that they received it and had not heard back from then in over a month. I reached back out to the customer rep and have still not heard back from them. I would recommend avoiding Calphalon products and at the very least would not order directly from Calphalon.
I have had my Calphalon set of hard anodized pans for 25 years. Years ago, I sent a couple pans back because the bottoms warped; Calphalon stood by their Lifetime Warranty and replaced my pans with new ones--the current models. Now, 25 years later, I contacted them about several other pans which, over time, also warped. This was likely due to my coil, electric cooktop. Nevertheless, Brent Josh, a stellar Calphalon representative, promptly responded, sending a link and simple, clear direction for me to submit photos of my pans. This I did and, the very next day, Brent replied to inform me that my pans were discontinued but they would all be replaced with one of the current Calphalon cookware lines. I was able to select the set I preferred. Brent communicated respectfully, clearly, and immediately every time. I was so grateful. CALPHALON CUSTOMER SERVICE IS SECOND TO NONE AND THEY ABSOLUTELY STAND BEHIND THEIR LIFETIME WARRANTY! Within 10 days of my innitial inquiry, my new pans were delivered to my home at no cost to me. I can't say enough about Calphalon customer care; they're fantastic.
Calphalon Anodized Cookware is another great brand I use for my daily Indian / Chinese, French , Hispanic,Italian & Fusion Cooking , I experiment and cook to perfection for Dear Family & Friends ❣️Calphalon has been in my kitchen for year & years ..Truly can vouch for it 🥰
