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BMC Switzerland

1.52 reviews
bmc-switzerland.comMember since Feb 2026

Customer Reviews

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2 reviews

Disappointing support from a premium brand

I bought a BMC Twostroke 01 Five in November and have been seriously disappointed. As soon as the season started this spring, I noticed the seatpost kept slipping or twisting – even with carbon paste, proper installation, and torque applied within the recommended range.I contacted BMC support multiple times, sent videos and photos, and followed all instructions. After weeks of waiting, they eventually offered a frame replacement – but only starting in July, and only in a color that doesn’t even match the model I originally bought.Until then, the bike is basically unusable for me. I bought it to race this summer, but now I’m stuck waiting months for a fix. This is not what I expected from a brand with BMC’s reputation.

Kunde
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I purchased a Roadmachine Amp 3 road…

I purchased a Roadmachine Amp 3 road bike from BMC which after several months gained a problem with the electric motor, which simply stopped. After 3 months with the dealer this has still not been resolved with no resolution in sight.After contacting BMC they have basically washed there hands of the problem stating it's the responsibility of the motor manufacturer "!!!!!!!!!!!!!I spent 50 years with the retail side of the motor industry, who quite often use other manufacturers engines and other components, never on any occasion did any manufacturer squirm away from trying to resolve an issue from one of their products regardless who manufactured the component.......... I was expecting more from the Swiss

Ian gaunt
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