Blundstone 519s (Chelsea boot) used to be made with a soft leather backing at the heal that was super comfortable. I just bought my third pair and this pair no longer has the soft leather backing (instead, it's rough stitching at the back of the boot) and as a result, my heal/achilles is being rubbed raw. I guess cost-cutting has hit Blundstone boots, too! Too bad, as they were my favorite boots for the past 10 years.
I bought boots for my daughter at the end of October as a Christmas present. I ordered early to make sure I could get them. She wears a 7.5 faithfully and I gave them to her and they are 1/2 size too small. I reach out and they say no you missed the return window. I could understand if they were used and I wanted a refund but I just want to exchange for a 1/2 size up. Very poor customer service for such pricey boots. We won’t buy or recommend to anyone else again.
Sent the wrong size and placed blame on us for the error- so much for their mission statement! Returning the wrong size & going with different company
I purchased the Blundstone 1609 Antique Brown Chelsea boots in January 2025, and the overall experience was outstanding. Customer service took the time to help me troubleshoot sizing since my right foot is a half size shorter, and they provided practical fit solutions rather than generic advice. Shipping was fast and hassle-free.The build quality and comfort are exactly what you’d expect from this brand — they’ve held up extremely well in Rocky Mountain terrain, snow, and daily wear without losing structure or comfort. Zero complaints on durability or performance.Bottom line: high-value purchase, great customer support, strong real-world durability. I would absolutely buy again.
Blundstones used to be good quality. Last pair fell apart within 12 months. I used to get 4-5 years under the same use. Disappointing, they've lost a loyal customer due to what appears to be a switch to cheap manufacturing. Not sure how my faith in Blundstone will be restored.
Horrible company! They do nothing but false advertise their price and do not end up honoring it. They accepted my order then two days later cancel my order and say their pricing was wrong and don’t try to help in any other way than a refund. That is completely not acceptable of a large company to deny a customer due to their negligence in pricing. I thought it was a sale due to that one boot style being the only one at that price while all the other were their regular price. Horrible customer service they just have automated messages.
Ordered a couple of pairs of boots for an upcoming trip. Oldest order was delayed over a week before shipping. I had to call almost daily because customer service would only email scripted responses that provided no valuable updates. Still waiting on 2nd pair to ship. Company needs a more personable touch to customer service. These boots are not cheap so I would expect more efficiency and better communication then what I have received so far.
Terrible quality and the company claims to have a warranty but doesn’t honor it. Their heels disintegrated. Don’t waste your money.
I bought TWICE in Italy, in different times and different locations their classic Chelsea boots 500 with their "soft" rubber soles and, after few years (and of course after their two years warranty period!!) the soft rubber soles of BOTH of them, started to have a sort of chemical degradation that created several cracks on both left and right shoes on their bottom sides, even if I used them very few times; so the issue was NOT related of wear of use, but just a sort of "expiration" time of the rubber structure itself that started to become like butter, because of chemical aging of the rubber! I have rubber soles shoes since 20 (TWENTY!!) years, and they still are in perfect state (not to mention the Eternal life span of the Mythical Vibram rubber soles that I have under different shoes, and that they keep ignoring on their products!). When I complained about this problem on their Italian branch, they replied (of course!!!) the shoes were out of warranty... good bye! By the way, consider that you're buying a good upper leather shoes, but with a sh...y soft rubber quality soles that after few years (no matter their use) you have to throw away, or replace with a new VIBRAM mod. "Trento" soles (with about 50/70 additional euros!). So, be careful with these shoes!
Sturdy and stylish boots!I recently got some Blundstone Men's Thermal Chelsea Boots #1477 in antique brown. They look fab, are comfortable to wear, and are great for wearing on the town or in the woods.Honestly I can hardly believe that they manage to be sturdy, comfortable, stylish, and decently warm all at once. Equally at home in the woods or the city.I'd been looking for some boots to wear through the winter in New England that would be warm but easy to get on and off. These are my first Blundstone boots, and I have a feeling I'll be buying more.I wouldn't wear them in deep snow or extreme cold, still would need snow boots for that. But these have been on my feet every day since I bought them.I do wish they came in wide sizes, though. I have very wide feet (4E), and I had to go a full size up to be wide enough.
