If I could give them zero stars
If I could give them zero stars, I would, I scoured the Internet for several months, looking for the perfect top to wear to a formal wedding. I found it I ordered it. It came. It had been worn. There was neck dirt on the label and it reeked of perfume. I was afraid it was the only top out there so my goal was to just get compensated for having it cleaned however, customer service would not hear it. In fact they reimbursed me and sent me a label before we even finished having a conversation about what could be done. I then went onto Nordstrom and found the top when I ordered it. It came wrapped. It came gorgeous. It came not smelling of somebody else wearing it.
Dawn Qualey
If I could give them zero stars
If I could give them zero stars, I would, I scoured the Internet for several months, looking for the perfect top to wear to a formal wedding. I found it I ordered it. It came. It had been worn. There was neck dirt on the label and it reeked of perfume. I was afraid it was the only top out there so my goal was to just get compensated for having it cleaned however, customer service would not hear it. In fact they reimbursed me and sent me a label before we even finished having a conversation about what could be done. I then went onto Nordstrom and found the top when I ordered it. It came wrapped. It came gorgeous. It came not smelling of somebody else wearing it.
Dawn Qualey
Malfunctioing Sensor Mirror
I purchased a "Simple Human SensorMirror" at the end of November, 2025. The order was placed at the Bloomingdale's store and delivered to my home address in early December 2025.The mirror started malfunctioning some 2 months later. Bloomingdale's customer service refused a refund or exchange for the product because their return policy is 30 days. So, Bloomingdale's is selling electronics but does not guarantee the quality? What a deception! Walmart, for example, has 90 days return policy.
Vesna Bidzan
Malfunctioing Sensor Mirror
I purchased a "Simple Human SensorMirror" at the end of November, 2025. The order was placed at the Bloomingdale's store and delivered to my home address in early December 2025.The mirror started malfunctioning some 2 months later. Bloomingdale's customer service refused a refund or exchange for the product because their return policy is 30 days. So, Bloomingdale's is selling electronics but does not guarantee the quality? What a deception! Walmart, for example, has 90 days return policy.
Vesna Bidzan
🛑 Threatened by staff over storm-damaged items. Disgraceful service.
Bloomingdale’s used to stand for quality, but my recent experience has been a nightmare. My order arrived destroyed—soaking wet due to a snowstorm. While they initially offered replacements, the situation turned hostile when a representative contacted me with an unprofessional threat, demanding I return the damaged items "or else."To avoid issues, I rushed to return the items on January 22, 2026. Days later, a different representative told me I should have just kept them. Now, I am left with no items, no replacements, and no refund despite my account showing "Return Complete." I have tried calling multiple times to resolve this, but I am being ignored. It is absolutely unacceptable for a luxury retailer to threaten customers over items damaged by a natural disaster. I expect an immediate credit for the items I no longer have.
NEFF AYERS
🛑 Threatened by staff over storm-damaged items. Disgraceful service.
Bloomingdale’s used to stand for quality, but my recent experience has been a nightmare. My order arrived destroyed—soaking wet due to a snowstorm. While they initially offered replacements, the situation turned hostile when a representative contacted me with an unprofessional threat, demanding I return the damaged items "or else."To avoid issues, I rushed to return the items on January 22, 2026. Days later, a different representative told me I should have just kept them. Now, I am left with no items, no replacements, and no refund despite my account showing "Return Complete." I have tried calling multiple times to resolve this, but I am being ignored. It is absolutely unacceptable for a luxury retailer to threaten customers over items damaged by a natural disaster. I expect an immediate credit for the items I no longer have.
NEFF AYERS
Terrible quality
I’m very disappointed with the quality of the products. In my experience, similar or better quality can be found at discount stores for a fraction of the price. Unfortunately, customer service reflects this decline as well. Bloomingdale’s used to be one of my favorite department stores, but I won’t be shopping there again.
GJ
Terrible quality
I’m very disappointed with the quality of the products. In my experience, similar or better quality can be found at discount stores for a fraction of the price. Unfortunately, customer service reflects this decline as well. Bloomingdale’s used to be one of my favorite department stores, but I won’t be shopping there again.
GJ
Customer Service Needs Improvement
Customer service was below expectations. Response time and support did not match the standard I expected from the brand.
Anna Miller
Customer Service Needs Improvement
Customer service was below expectations. Response time and support did not match the standard I expected from the brand.
Anna Miller
Bloomingdales Loyallist rewards Scam!
I placed an order for 3 pairs of high end mens sneakers totaling $1906.74. Bloomingdale's decided to reward my account with $425 reward points, as a "thank you for your business", which I did not ask for. Assuming the "thank you reward points" were earned due to my significant purchase order of $1906.74, I placed another order, as the sizes that came were over regular ones. When I decided to return the one of my orders, that did not fit, due to oversized dimensions of the sneakers, my visa was only credited partially, with a $432.56 deductible. I called Bloomingdale's and was advised, that actual dollar amount deductible was taken in exchange for $425 Loyallist rewards points, which I did not ask for and did not consent to purchasing or converting my actual ccard dollars into reward points. Then I was advised by Bloomingdale's manager, that if the order with reward points purchase is returned, all the original credit card charges will be reverted/credited back to my visa card. After all my orders were returned , Bloomingdale's refused to credit my original Visa credit card order in full, converting/upselling me my actual $432.56 Visa credit card dollars into a 180 days expiring reward points. After spending 3hours 15 min and 48 sec on a single phone call with various Bloomingdale's outsourced representatives and managers, some of which barely spoke and understood the issue in english, I was advised that the issue is escalated to another mysterious management level for correction of wrong transaction. After being a loyal Bloomingdale's customer for 35 years, this matter appears absolutely shocking and disappointing customer service and the example of scamming business practices. Hope this unpleasant instance is addressed with corporate management for correction.
Google Name
Bloomingdales Loyallist rewards Scam!
I placed an order for 3 pairs of high end mens sneakers totaling $1906.74. Bloomingdale's decided to reward my account with $425 reward points, as a "thank you for your business", which I did not ask for. Assuming the "thank you reward points" were earned due to my significant purchase order of $1906.74, I placed another order, as the sizes that came were over regular ones. When I decided to return the one of my orders, that did not fit, due to oversized dimensions of the sneakers, my visa was only credited partially, with a $432.56 deductible. I called Bloomingdale's and was advised, that actual dollar amount deductible was taken in exchange for $425 Loyallist rewards points, which I did not ask for and did not consent to purchasing or converting my actual ccard dollars into reward points. Then I was advised by Bloomingdale's manager, that if the order with reward points purchase is returned, all the original credit card charges will be reverted/credited back to my visa card. After all my orders were returned , Bloomingdale's refused to credit my original Visa credit card order in full, converting/upselling me my actual $432.56 Visa credit card dollars into a 180 days expiring reward points. After spending 3hours 15 min and 48 sec on a single phone call with various Bloomingdale's outsourced representatives and managers, some of which barely spoke and understood the issue in english, I was advised that the issue is escalated to another mysterious management level for correction of wrong transaction. After being a loyal Bloomingdale's customer for 35 years, this matter appears absolutely shocking and disappointing customer service and the example of scamming business practices. Hope this unpleasant instance is addressed with corporate management for correction.
Google Name
Outdated systems that don’t work!
I received a gift from my sister and wanted to exchange it for a smaller size, different color but after about 15 or 20 minutes on the phone, The Man! says he has to call my sister for permission which I think is absolutely absurd! Why would I do that when she sent me a nice gift and I just need a different size what a hassle and really quite bad customer service that they require this. I’ve been shopping at Nordstrom and was thinking of starting to shop at Bloomingdale’s instead but now there’s no way that’s going to happen as I will not shop here with these old-fashioned rules! Bloomingdale’s is not for me so I will return the robe instead! Will they have to call for that?Ugh! I had an order number. This is just bad customer relations on every level! This will contribute to their demise!
Sue Algaze
Outdated systems that don’t work!
I received a gift from my sister and wanted to exchange it for a smaller size, different color but after about 15 or 20 minutes on the phone, The Man! says he has to call my sister for permission which I think is absolutely absurd! Why would I do that when she sent me a nice gift and I just need a different size what a hassle and really quite bad customer service that they require this. I’ve been shopping at Nordstrom and was thinking of starting to shop at Bloomingdale’s instead but now there’s no way that’s going to happen as I will not shop here with these old-fashioned rules! Bloomingdale’s is not for me so I will return the robe instead! Will they have to call for that?Ugh! I had an order number. This is just bad customer relations on every level! This will contribute to their demise!
Sue Algaze
CHEAP TURKISH SHEET LADIE SLEEPIN…
CHEAP TURKISH SHEET LADIE SLEEPIN AROUND IN CALI OLD WASHED UP! FEMS WITCHCRATER Z mS SAEA REVAH ! AKA PITTS ! DONE OLD DRAGONS CLUB!
anthony lamb
CHEAP TURKISH SHEET LADIE SLEEPIN…
CHEAP TURKISH SHEET LADIE SLEEPIN AROUND IN CALI OLD WASHED UP! FEMS WITCHCRATER Z mS SAEA REVAH ! AKA PITTS ! DONE OLD DRAGONS CLUB!
anthony lamb
They lost a customer
I ordered a pair of expensive jeans online that were marked down. Even on sale, they were a bit pricey but it’s a favorite brand of mine that wait to catch on sale.What arrived was a pair of Calvin Klein jeans that someone had clearly switched the tags on. The 2 items look NOTHING alike either. I’m guessing someone bought the expensive jeans and then brought in a cheap pair of jeans with the tag for the expensive ones attached and successfully go a return. I would expect better from Bloomingdale’s.I contacted customer service via chat and that was just a frustrating experience. I sent pictures of what I ordered VS what I received and they thought the issue was that the security tag was left attached to the item. I got nowhere with the chat so simply gave up. I have submitted a return and a complaint but I am certain the item is no longer available.I have shopped with this company for years but I am done. Beware if ordering online!
Kathleen Barnes
They lost a customer
I ordered a pair of expensive jeans online that were marked down. Even on sale, they were a bit pricey but it’s a favorite brand of mine that wait to catch on sale.What arrived was a pair of Calvin Klein jeans that someone had clearly switched the tags on. The 2 items look NOTHING alike either. I’m guessing someone bought the expensive jeans and then brought in a cheap pair of jeans with the tag for the expensive ones attached and successfully go a return. I would expect better from Bloomingdale’s.I contacted customer service via chat and that was just a frustrating experience. I sent pictures of what I ordered VS what I received and they thought the issue was that the security tag was left attached to the item. I got nowhere with the chat so simply gave up. I have submitted a return and a complaint but I am certain the item is no longer available.I have shopped with this company for years but I am done. Beware if ordering online!
Kathleen Barnes
Amazing service by Jannet at…
Amazing service by Jannet at Bloomingdale’s. She altered my dress perfectly and had it ready the same day. Fast, professional, and highly recommended.
Noura Aj
Amazing service by Jannet at…
Amazing service by Jannet at Bloomingdale’s. She altered my dress perfectly and had it ready the same day. Fast, professional, and highly recommended.
Noura Aj
