I purchased 2 pairs of shoes during the…
I purchased 2 pairs of shoes during the Christmas holiday in 2025. One pair came in flawed, and the other pair didn't fit. I requested an exchange, but they wanted me to pay to return the flawed product because their products are expected to have "variations". It was an offline stitch that made the two shoes in a pair look different. With the hope of receiving a pair without "variation," I ordered another pair of the same shoes before deciding whether to keep one of them. After I placed a second order, they sent me another pair of the same shoes as an exchange without any previous confirmation. So I ended up with 4 pairs of the same shoes, and I had 2 return labels, one I paid for and another one from when I requested the exchange order. After all the holiday events, I returned 3 out of 4 pairs of the same shoes using the 2 return labels I had. I kept one pair that was not flawed and fit. They should have refunded me the 2 pairs out of 3 since the 3rd pair was the exchanged one. However, they only refunded me one pair. I used two return labels that I had to send back 3 pairs of shoes. Should I have sent 3 pairs of the shoes to the same address in 3 separate packages and pay for 3 shipments? And one of them was sent to me without my knowledge. The customer service and the inventory seemed to be very disconnected. I had to jump through fire hoops to receive non flawed shoes and more fire hoops waiting for me when I return. Even though I have provided the confirmation of return receipts and the UPS delivery confirmations, they refuse to issue me the full refund. It's been two months and multiple follow-ups and communications. I will dispute this with the credit card company.
Mia Xu
I purchased 2 pairs of shoes during the…
I purchased 2 pairs of shoes during the Christmas holiday in 2025. One pair came in flawed, and the other pair didn't fit. I requested an exchange, but they wanted me to pay to return the flawed product because their products are expected to have "variations". It was an offline stitch that made the two shoes in a pair look different. With the hope of receiving a pair without "variation," I ordered another pair of the same shoes before deciding whether to keep one of them. After I placed a second order, they sent me another pair of the same shoes as an exchange without any previous confirmation. So I ended up with 4 pairs of the same shoes, and I had 2 return labels, one I paid for and another one from when I requested the exchange order. After all the holiday events, I returned 3 out of 4 pairs of the same shoes using the 2 return labels I had. I kept one pair that was not flawed and fit. They should have refunded me the 2 pairs out of 3 since the 3rd pair was the exchanged one. However, they only refunded me one pair. I used two return labels that I had to send back 3 pairs of shoes. Should I have sent 3 pairs of the shoes to the same address in 3 separate packages and pay for 3 shipments? And one of them was sent to me without my knowledge. The customer service and the inventory seemed to be very disconnected. I had to jump through fire hoops to receive non flawed shoes and more fire hoops waiting for me when I return. Even though I have provided the confirmation of return receipts and the UPS delivery confirmations, they refuse to issue me the full refund. It's been two months and multiple follow-ups and communications. I will dispute this with the credit card company.
Mia Xu
Never received the items
Never received the item. Nobody will respond to emails, phone calls, or chat. I’ve been scammed!!
Lauren Olivia Riley
Never received the items
Never received the item. Nobody will respond to emails, phone calls, or chat. I’ve been scammed!!
Lauren Olivia Riley
Poor service. Goods failed to arrive
Ordered goods on 15/11/25. Had email to say out of stock on 24/11. Changed order then heard nothing else. Tried phoning 5/12, tried emailing them via 3 different email addresses but no reply at all. Finally had email to say order processed but no goods have arrived. It’s now 22/12 and too late for Christmas 😩
Frankie Jepson
Poor service. Goods failed to arrive
Ordered goods on 15/11/25. Had email to say out of stock on 24/11. Changed order then heard nothing else. Tried phoning 5/12, tried emailing them via 3 different email addresses but no reply at all. Finally had email to say order processed but no goods have arrived. It’s now 22/12 and too late for Christmas 😩
Frankie Jepson
Aim4birdies excellent experience
Ordered a set of Lynx irons from Aim4birdies on Tues 9th December and they arrived by lunchtime on Thurs 11th December 2025. Excellent value and first class service.
David
Aim4birdies excellent experience
Ordered a set of Lynx irons from Aim4birdies on Tues 9th December and they arrived by lunchtime on Thurs 11th December 2025. Excellent value and first class service.
David
Mediocre shoes and calamatous service! Stay away from this business!!!
I’m incredibly disappointed with Birdies. I ordered a pair of black mules (Order #1499801-BD, purchased October 25, 2025) and tried to return them, but the process has been a complete nightmare.I’ve attempted to reach customer service through every channel they offer—online chatbot, emails, and multiple phone calls—but no one responds. Worse, every time I called their customer service numbers ((801) 619-2187, (415) 213-2183, and (415) 263-9668), the line abruptly disconnected as if someone was hanging up on me.Since I couldn’t get help, I followed the return/exchange steps on my own, requested a larger size (9.5 instead of 9), and paid extra for a FedEx home pickup. FedEx never showed up, and Birdies still hadn’t responded. Birdies finally responded today and asked me to start the return. So now I’m stuck with shoes I can’t return, and they are asking me to pay for the return.At this point, I just want clear return instructions, a prepaid label, and a full refund to my original payment method—exactly as their policies claim. But the total lack of communication makes this feel unfair and frankly unacceptable.If Birdies doesn’t resolve this soon, I’ll be disputing the charge with my credit card company and filing a complaint with the Better Business Bureau.Save yourself the hassle—cute shoes aren’t worth this level of stress and silence!
Gemcrazy
Mediocre shoes and calamatous service! Stay away from this business!!!
I’m incredibly disappointed with Birdies. I ordered a pair of black mules (Order #1499801-BD, purchased October 25, 2025) and tried to return them, but the process has been a complete nightmare.I’ve attempted to reach customer service through every channel they offer—online chatbot, emails, and multiple phone calls—but no one responds. Worse, every time I called their customer service numbers ((801) 619-2187, (415) 213-2183, and (415) 263-9668), the line abruptly disconnected as if someone was hanging up on me.Since I couldn’t get help, I followed the return/exchange steps on my own, requested a larger size (9.5 instead of 9), and paid extra for a FedEx home pickup. FedEx never showed up, and Birdies still hadn’t responded. Birdies finally responded today and asked me to start the return. So now I’m stuck with shoes I can’t return, and they are asking me to pay for the return.At this point, I just want clear return instructions, a prepaid label, and a full refund to my original payment method—exactly as their policies claim. But the total lack of communication makes this feel unfair and frankly unacceptable.If Birdies doesn’t resolve this soon, I’ll be disputing the charge with my credit card company and filing a complaint with the Better Business Bureau.Save yourself the hassle—cute shoes aren’t worth this level of stress and silence!
Gemcrazy
Don’t bother, worst customer service ever!!
Worst customer service I’ve experienced in a long time. I simply wanted to exchange the shoes for different size, however since the box was unusable (torn up during shipping) they wouldn’t even consider exchanging them. After wading my way through a chat with a computer, it said my issue was being turned over to customer service, I got a quick answer, no box no exchange. There is also no quality control as I ordered the same shoe in the same size of a pair I bought a year or so ago in a different color. Totally different fit. Very disappointed. Don’t bother with these people, there must a been a change in management or something, terrible!
Becky Ford
Don’t bother, worst customer service ever!!
Worst customer service I’ve experienced in a long time. I simply wanted to exchange the shoes for different size, however since the box was unusable (torn up during shipping) they wouldn’t even consider exchanging them. After wading my way through a chat with a computer, it said my issue was being turned over to customer service, I got a quick answer, no box no exchange. There is also no quality control as I ordered the same shoe in the same size of a pair I bought a year or so ago in a different color. Totally different fit. Very disappointed. Don’t bother with these people, there must a been a change in management or something, terrible!
Becky Ford
Poor quality. They don’t last.
I ordered that heron style shoe.I ordered these in pink. After less than three months of indoor wear, the ribbon at the back of both shoes are unraveling. Birdies indicated that that’s normal wear and tear of me putting my foot in and out of the shoe. If that’s normal wear and tear then there’s a big quality problem with this product. Won’t ever buy again.
Sandi Jaynes
Poor quality. They don’t last.
I ordered that heron style shoe.I ordered these in pink. After less than three months of indoor wear, the ribbon at the back of both shoes are unraveling. Birdies indicated that that’s normal wear and tear of me putting my foot in and out of the shoe. If that’s normal wear and tear then there’s a big quality problem with this product. Won’t ever buy again.
Sandi Jaynes
Oh my goodness..
Oh my goodness... I have only myself to blame here after hoping for a different experience my second time around. First time a couple of months ago: Received correct shoe as ordered. Needed a different size. All downhill from here. After literally a couple of hours and 20+ emails, finally disputed the bill. Note: as previous reviewers have mentioned, the email bounces back. Chat and text don't work. If you do happen to connect, I'm fairly certain it's AI. Fast forward to last week when I thought I'd try again. Silly me. Ordered The Blackbird - Oak Shimmer Suede - 9 - Received The New Starling, Black Leather, Size 8. I can, at least, give them credit for sending a pair of shoes, but that's where it ends. Since I can't reach anyone, looks like another disputed charge. Sigh. Order at your peril.
Allyson Sammons
Oh my goodness..
Oh my goodness... I have only myself to blame here after hoping for a different experience my second time around. First time a couple of months ago: Received correct shoe as ordered. Needed a different size. All downhill from here. After literally a couple of hours and 20+ emails, finally disputed the bill. Note: as previous reviewers have mentioned, the email bounces back. Chat and text don't work. If you do happen to connect, I'm fairly certain it's AI. Fast forward to last week when I thought I'd try again. Silly me. Ordered The Blackbird - Oak Shimmer Suede - 9 - Received The New Starling, Black Leather, Size 8. I can, at least, give them credit for sending a pair of shoes, but that's where it ends. Since I can't reach anyone, looks like another disputed charge. Sigh. Order at your peril.
Allyson Sammons
Fraud or incompetence?
Their phone number doesn't accept calls. Their chat is disabled. Their email address is defunct. I purchased a pair of shoes that were cute but ran extremely small. I even paid for "free" returns/shipping. Trying to exchange them was an exercise in futility. They are not available in any way whatsoever. I think they are going out of business, so beware.
walter
Fraud or incompetence?
Their phone number doesn't accept calls. Their chat is disabled. Their email address is defunct. I purchased a pair of shoes that were cute but ran extremely small. I even paid for "free" returns/shipping. Trying to exchange them was an exercise in futility. They are not available in any way whatsoever. I think they are going out of business, so beware.
walter
This company is a scam
This company is a scam. I returned a pair of shoes for a refund and got the confirm and receipt from Happy Returns. I never saw a dime back. I emailed customer service for 6 months and kept being told that they would escalate a refund but it never happened. This scam on $120 shoes is truly outrageous. Avoid at all costs.
Gina
This company is a scam
This company is a scam. I returned a pair of shoes for a refund and got the confirm and receipt from Happy Returns. I never saw a dime back. I emailed customer service for 6 months and kept being told that they would escalate a refund but it never happened. This scam on $120 shoes is truly outrageous. Avoid at all costs.
Gina
