No Contact No Product No Service
I paid extra for delivery with protection and I still have not received my cue over one month later. No answer to emails. Does not answer the phone even in the limited hours he says we can call for service. This was a $700 gift and the birthday is gone now. Says delivered but no tracking number. The Route App sucks and shows no actual places just a non descript road map. Cannot make a claim as it says in fulfillment. Yet it also says delivered. Its insane and nobody responds to help. WTF Thanks a lot Billiard King.
John McAuliffe
Customer support is non existent I’ve…
Customer support is non existent I’ve tried for nine days straight to find when my order will ship no word whatsoever. Save your money go elsewhere this place is awful.
D Rutherford
Great products but shipment can be very…
Great products but shipment can be very slow
Cansu Fincan
Don’t order anything from this guy
Don’t order anything from this guy. Must be going out of business. Ordered cues from him in the past. Now he doesn’t ship anything out. Me and a few of his recent customers have been waiting on orders. Guy keeps saying he’s in the er. Talked to him on the phone sounded so intoxicated he couldn’t put together a sentence.
Jr King
Purchased some products from them a few…
Purchased some products from them a few times in a past, no issues whatsoever but with my last purchase its terrible…. Its been 9 days since order placed and paid in full and its not even shipped. Send a few emails to them but did not hear back. I dont know what happened to their customer service….
Gedas Kuncius
Very good experience
Very good experience
Muhammed Hisham
Fast
Fast, attentive service! They called just minutes after I ordered to flag a compatibility issue, saving me time and hassle. Highly helpful—will absolutely be a returning customer.
Anna Greenham
Delivery took much longer than…
Delivery took much longer than expected. Definitely not happy with the shipping timeframe.
Lily Morgan
Fast and quickly resolved an issue I…
Fast and quickly resolved an issue I created. I could not ask for more.
Robert Lyle
I bought an Aramith pro cup cue ball…
I bought an Aramith pro cup cue ball here. Very good price and reasonably good shipping. The item was authentic in original package.
Consumer
Product was not delivered in a timely…
Product was not delivered in a timely manner
Givens Jackson
More Than Satisfied
First of all, it should be obvious to anyone that Billiard King's prices compare favorably to other online retailers. So much so that I initially wondered if something might be missing. I needn't have been concerned. Rich's email responses to my questions about products were promp, clear, and cordial. There was a moderate delay in shipping due to a temporary staffing issue, but Rich kept me informed every step along the way. And then he included an upgraded case and a few other gifts along with my cue when it shipped. I am not a paid reviewer. I am a satisfied customer who enjoys doing business with friendly, knowledgeable people whose business practices exhibit integrity. In my opinion, you can't go wrong buying from Billiards King.
Lazarus Knight
Easy site to navigate
Easy site to navigate, overall pretty good cues, ordered the Purex HTX6 for $298, free shipping. Received the stick in relatively timely fashion, nicely packaged
Bryson Jackson
Great service and product availability
Great communication on orders and fast shipping. Definitely recommend!
Carlos Garcia
Great Service
Quick service and shipping! Glad to find a “hard to find” item with you guys. Will be a repeat customer
Dave
Excellent customer service and…
Excellent customer service and communication!!!
Dylan
excellent purchase
Price was much better than all other offerings. The product was shipped quickly and exactly what I thought it would be.
TERRY
A+++++ seller
A+++++ seller, quick shipping, great price.Give this seller a try, you won’t be sorry.👍
H H
Great job you two
Timely shipment. Very prompt and that is a nice experience. Not worried about length of time for product to arrive.
Chuck Rhodes
Time of delivery took a while
Time of delivery took a while. Other then that, I got what I ordered.
Michael Atwood
