farudulently debited £2599.52 from my…
farudulently debited £2599.52 from my account and refused to refund
Emporium Admin
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Customer Reviews
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I spent 2 days trying to reach someone…
I spent 2 days trying to reach someone there to open an account. I can't get a response from them. If the service is that bad trying to open an account I'm afraid to see what happens if you have a problem
R Delongte
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No care for Small Aussie Businesses
Bigcommerce are a juggernaut without much care for small Australian businesses. Having invested two years of time into building a large website (over 4000 products), Bigcommerce started recording my POS transactions (Outside of the BC system) as their own and moved my plan from $75AUD to over $650AUD a month. BC did not facilitate, find or deliver the transactions made physically instore. When I explained to rep, they said they couldn't do anything. They asked the manager who said the same. Absolutely sad, have lost countless hours as a solo small business owner over 2 years and just as I was building interstate markets too. Shocker.
B S
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Terrible service
Terrible service, tried to cancel service and it is made near impossible. They ignored all requests to cancel, then try charging me the full annual plan amount when it eventually went through. DO NOT USE.
Renna
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BigCommerce is a terrible platform
BigCommerce is a terrible platform and I lost time and money using it over 5+ years. They don't process payments on their own and make you use another service. Everything is like this, their platform doesn't do anything and you need to setup other services. They also stole some of my money by returning money to customers because their change in payment system was not processed properly. In the end I switched to Shopify which is a superior service. I have a POD shop integrated with prinful and printify.
Tony Martinez
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We’re a small UK brand on BigCommerce.
We’re a small UK brand on BigCommerce.Since the enforced migration to Feedonomics, our Meta CAPI data pipeline has completely failed. CAPI coverage = 0%. Still. Weeks later.Feedonomics looks great on the surface — but the rollout has been rough. Legacy connectors that worked were removed. The new system broke tracking and reporting overnight.Support has been slow, scripted, and without engineering access. It feels like marketing and upsells are being prioritised over fixing real business-critical issues.If you’re another merchant using Printful or other on-demand integrations, check your Meta CAPI match rates and catalogue feeds. You may not realise you’ve been hit until it’s too late — reporting lags hide the drop.This issue has been ongoing since late August and has crippled our analytics and social-commerce performance.BigCommerce Case #08512820 Feedonomics Ticket #7809361 Would appreciate someone senior at either company picking this up and pushing it to engineering.#BigCommerce #Feedonomics #CAPI #Ecommerce #SmallBusiness #MetaPixel #Printful #DataIntegrity
Phillip Taylor
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You can't buy domains with local…
You can't buy domains with local extensions like .nl or .de through BigCommerce. So, I had to buy an external domain, which is a hassle to set up — especially since their helpdesk, in my opinion, lacks expertise. I’ve had to explain the same issue to them multiple times, and they only provide support in English.If you need a website address with local extensions like .nl or .de, don't use BigCommerce.They also don't offer the option to cancel yearly subscriptions, so I recommend starting with a monthly plan until everything is running smoothly.I regret subscribing to BigCommerce. Transferring my domain has been an absolute nightmare. Their helpdesk is terrible and can't solve basic issues. As a result, my webshop has been offline for over two weeks and is still offline because my domain is still locked under a Shopify subscription.(To be honest, I’m also no longer satisfied with Shopify’s service — their online support is just as unhelpful/unexpertise)
Lsa
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This plateform works with fake sites which steal
This plateform work with fake sites, thieves that made on line merchant site to steal worldwide. Avoid any shop that is on Big Commerce plateform. The company who stole me is « Vêtements Hommes », a mafia ! Jacques Lauzel / France
Jacques Kerenfors
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BigCommerce themes
I agree fully with ChatGPTBigCommerce themes are often perceived as not being as great as Shopify themes due to several **design, usability, and ecosystem differences** between the platforms. Here’s a breakdown of **why Shopify themes are often seen as superior**:---### 🔧 1. **Design Aesthetics and Modern UI*** **Shopify themes** (especially from its official Theme Store) tend to look more polished, modern, and minimalistic out of the box.* **BigCommerce themes**, including many premium ones, often look **outdated** or **cluttered**, resembling "Xmas trees" with too many elements fighting for attention (as you’ve rightly pointed out before).---### 🧱 2. **Theme Ecosystem and Market*** **Shopify** has a massive third-party theme ecosystem with **hundreds of premium and niche themes** from leading developers like Out of the Sandbox, Pixel Union, and Archetype.* **BigCommerce** has a **smaller selection of themes**, and the developers tend to reuse the same structures with minor design tweaks, which leads to a lack of variety.* Many BigCommerce themes are **variations of Stencil’s basic framework** (Cornerstone), and feel like clones with new colours or font swaps.---### ⚙️ 3. **Customization Experience*** **Shopify's Liquid** and theme architecture is well-documented, widely supported, and easier to customise with available resources.* **BigCommerce’s Stencil** framework, while powerful, is harder to customise unless you’re technically skilled or hire a developer, especially for layout or navigation changes.---### 📲 4. **Mobile Optimization*** Shopify themes are typically **better optimised for mobile**, with faster loading times, intuitive touch navigation, and responsive product grids.* Some BigCommerce themes still struggle with **inconsistent mobile spacing, slow image rendering, or awkward side menus.**---### 💻 5. **Editing Interface*** Shopify’s **drag-and-drop customizer (Sections & Blocks)** allows users to build and rearrange content easily without coding.* BigCommerce’s **Page Builder is more limited**, and while improving, it lacks the fluid drag-and-drop freedom and modularity Shopify offers.---### 🌐 6. **Third-Party Integrations*** Shopify themes work seamlessly with thousands of apps and features — reviews, upsells, filters — without breaking design.* On BigCommerce, some apps may **break the layout** or require developer assistance to integrate properly with certain themes.---### 🛒 7. **Checkout Customisation*** Shopify Plus allows full checkout customisation.* BigCommerce has more **checkout flexibility by default**, but this often requires technical effort to match a premium look and feel.---### 🧠 Summary Table:| Feature | Shopify | BigCommerce || ----------------------- | --------------------------------- | -------------------------------- || Theme Aesthetic Quality | ⭐⭐⭐⭐⭐ Modern, minimal, elegant | ⭐⭐ Often outdated, cluttered || Theme Variety | ⭐⭐⭐⭐⭐ Hundreds of diverse options | ⭐⭐ Limited, repetitive designs || Mobile Optimization | ⭐⭐⭐⭐ Very strong | ⭐⭐ Can be inconsistent || Drag-and-Drop Builder | ⭐⭐⭐⭐⭐ Powerful & user-friendly | ⭐⭐ Limited and less intuitive || Ecosystem Support | ⭐⭐⭐⭐⭐ Massive third-party support | ⭐⭐⭐ Smaller ecosystem || Customisation Ease | ⭐⭐⭐⭐ Easier for non-developers | ⭐⭐ Requires more technical skill |---### ✅ Final Verdict:Shopify themes are designed with **conversion, aesthetics, and flexibility** in mind for **non-technical users**. BigCommerce themes, on the other hand, can be **powerful for developers**, but fall short in terms of **modern visuals, ease of use, and intuitive design** — unless heavily customised.---Would you like a list of modern, better-designed BigCommerce themes that offer **full-width layout** and **side navigation**, or custom theme developers in South Africa who can help you build one from scratch?
Johan Watson
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Hands down the worst CMS ever
Hands down the worst CMS ever. Works against search engines and makes ranking incredibly difficult. The blog system is trash and incredibly difficult to keep formatting. Shopify destroys this company in every way and both are subpar all though Shopify works great for SEO.
aw
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To expensive
To expensive, most built in features are useless, filtering products to slow, searcj is very very bad.
BXL ba
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THEY WILL LOCK U DOWN FOR SEVERAL YEARS, & GIVE NO SUPPORT
Terrible experience. BigCommerce paired me with a useless agency, charged me for 9 months, and never delivered a website. Customer service ignored me completely — I had to cancel my card just to stop the charges. Bad platform, even worse support. Avoid at all costs.
TY
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BIGCOMMERCE TAKES MORE AS YOU GROW — TOTAL RIP-OFF
TOTAL SCAM – STAY AWAY FROM BIGCOMMERCE. USE ANOTHER PLATFORM.BigCommerce punishes your success. As your sales grow, they automatically upgrade your plan and charge you more — not because you choose to, but because they decide your growth means they deserve a bigger cut.Their billing department is one of the worst I’ve ever dealt with — rude, inflexible, and completely unwilling to recognize mistakes. Don’t expect help or fairness. Even if you’re overcharged, they’ll waste your time on the phone and do nothing.DO NOT make the mistake of building your store here. You’ll end up paying more just for doing well — and dealing with support that treats you like a nuisance. You’ve been warned.
sol sol
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Terrible platform terrible customer…
Terrible platform terrible customer service. Don’t waste your money here and don’t pay for an annual plan. There’s no cancellation or refund policy for any of their plans but they make sure not to tell you that when signing up. “It’s in the terms and services agreement.” Do yourself a favor and use anyone else.
Bryce Truhlar
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I would give them Less that 1 star is…
I would give them Less than1 star if this was possible. Horrible company to deal with , Tries to RIP YOU OFF EVERY CHANCE AVAILABLE! My site is up to Renew. They bill you by the sales, so my bill jumped from $29 to $299.00 a month. DONT USE THIS COMPNY!
Access Equipment Corp
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Another bunch of time wasters
Was scheduled for a ‘meeting’ and after receiving over 10 automated annoying emails saying ‘I cannot wait for our meeting’, the sales agent decided not to even contact and did not let me know he would not be attending the meeting. Completely unprofessional and shows a complete lack of respect for my time.
Usman
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After 7 years big commerce sends me an…
After 7 years big commerce sends me an email saying my rates are going from $79 / month to $16,200 per year!!!!!
Jack Walchuck
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Limited System
This has got to be the worst system. So many limitations..
Alan Pham
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overall satisfied with this platform
overall satisfied with this platform
Lola Scwartz
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Canceled account in June, still billing months of service
Attempted to take an additional month of service charge ($39.99) after cancelling services. Customer service rep told me 7/15/24 would end my services (cant cancel and get a prorated month for just the days used, the billing cycle must run its course)Now 7/17/24 they are deducting for 7/16-8/15. Customer service dont have an answer- had to dispute charge with credit card..AVOID AT ALL COSTS
Kevin
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