Worst customer service
Worst customer service. They misplaced my order, and they replied was make arrangements to go to a different address to pick the order up. Then they decided to ignore me.
Julián Carvajal Franco
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22 reviews
horrible customer service
I ordered a box of protein bars on December 23 through Amazon as a Christmas gift for my son, and they were delivered on December 24. When opened, every single bar was melted, misshapen, and clearly heat-damagedAfter contacting Amazon, I was initially told the item was non-returnable, and it took considerable effort and multiple conversations with customer service before I was eventually issued a refund. During this process, Amazon instructed me to contact the manufacturer directly, which I did.Barebells responded quickly at first and asked for photos and the expiry date. Upon checking, the bars were expired as of December 18 , before they were even delivered. This was clearly shown in the photos I provided. What I found most disappointing was the final response from Barebells. Once they learned Amazon had issued a refund, they simply replied with a short message acknowledging the refund and ended the conversation , no explanation, no apology, and no acknowledgment that expired products had been sent out. This was an expensive product ($44.95) intended as a Christmas gift, and regardless of whether Amazon issued a refund, I expected basic accountability and customer care from the brand itself.Unfortunately, based on both the product quality and the lack of meaningful customer service, I would not recommend this brand.
M Daniels
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Absolutely disgraceful customer service…
Absolutely disgraceful customer service from Barebells. I ordered the advent calendar back in November for my boyfriend who has been a loyal customer for years. The order went through and €60 later I was excited for him to receive it. A weeks passes - I hear nothing. It’s now December - nothing. I write asking them where it is - ‘oh sorry, it seems there wasn’t enough stock so we’re getting one made for you’. Ok, thank you, I wait. Another week - nothing. Another - nothing. Everytime I follow up they apologise and offer a measly 10% discount which later rose to 20. As if I’ll be using that in the future. It’s now December 23rd and apparently the order was ‘shipped’ over a week ago. Heard nothing. Nothing received. No refund offer or proper apology. Such a disappointment and waste of money. Alexia and Kiera have done well at saying ‘don’t worry we will sort it!’ And then spectacularly failing. Absolutely waste of time.
Katie Millar
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Missing items, zero communication
Ordered £112 worth of products. Half the order arrived. Reported the missing items immediately - no response. One box eventually turned up a week later; the other is apparently sitting at a DPD pickup point somewhere, but Barebells haven't bothered to provide tracking, so I've no idea where.I've now sent three emails. Not a single reply. Not even an acknowledgement.The products themselves are good. The customer service is non-existent. If something goes wrong with your order, you're on your own.Have had to raise a dispute with PayPal for the undelivered item. Shouldn't have to threaten chargebacks to get a response from a company I've just handed over £100+ to.
Chris
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Poor Order tracking and Customer Service
My order was delayed and there was no explanation given or response from 2 emails I sent to their nominated address. Order Tracking is very limited. You can’t login to anything to check in any detail. I’m only giving them 2 stars rather than 1 because the product itself is good when it does arrive.
Calum F
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Great product, horrible service
Great product, horrible servicePlaced an order, after a week of nothing asked about its status -- got refunded with no reply.
Alexander Zdorovets
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Earring found in barebells bar
Stay away from this company. I found an earring in my barebells bar. Absolutely disgusting and have tried to contact barebells before leaving this review but so far not heard anything back via social media and the email response didn’t seem like they cared that I found a object in my food??
ANNABEL KAYE
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Such a shame - great product, terrible service.
Such a shame - I really like these products, but the customer service is awful. Placed an order and heard nothing. Tried to contact them to find out what was going on: 3 emails, 2 Facebook messages, 1 Intra message. Absolute radio silence. No choice but to start a credit card chargeback, which I hate to have to do. Great product, letting themselves down.
Customer
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STAY CLEAR FROM ORDERING AT THIS COMPANY!!!!
Avoid ordering from this company or should I say con artists - not even worthy of any stars after the shocking service that I've received!!I placed an order with them however, when I received my order confirmation and tried tracking my order on their website it said that my order could not be found. I didn't think too much into it as I assumed that it would take a couple of hours for my order to reach into their system. However, a day later I still got the same message that the order could not be found. Under their FAQS it states the following: "When will I receive my order? Order before 3pm for delivery the next working day. Orders placed after 3pm from Friday-Sunday will be shipped on Monday. You will be sent tracking information in a separate email once your parcel is shipped". A week later from when I placed my order and numerous emails sent to them they said there was an issue with the order as the raspberry bars were short dated . Why did it take for me to send numerous emails for them to tell me this?!! Also their homepage states: "We offer a delicious range of protein-enriched alternatives to snacks". Clearly that's yet again another lie and given the experience that I've experienced it needs to be changed to 'We offer a delicious range of SHORT DATED protein-enriched alternatives to snacks'. Anyway, they then sent out the order despite ignoring my request for a full refund and of no surprise the raspberry bars were not sent with the order. I've tried emailing them so many times but I presume they are ignoring me. Their website states: "We are looking forward to hearing from you! We aim to response within 48 business hours". Clearly that is yet again another lie so from my total count that's the third lie. It should be changed to the following: "We do not look forward to hearing from you! We will never respond to your queries'. To conclude, I was a first time customer ordering from this shocking company but I will never ever be ordering from here again. They clearly do not know how to treat their customers and I do not recommend from ordering at this company they are the most vile and abhorrent company ever. Clearly they're con artists where five star customer service is NON-EXISTENT!!!!!!!
Asif Hussain
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Poorly dated bars
I placed an order on the 07/08/2025 and paid full price for a box of 12 the raspberry cream bars only to find they were short dated. I contacted customer service and they didn’t do anything.
Andrew
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Incredibly delicious protein bars, and incredibly responsive customer service.
I’ve had two occasions where I needed to contact customer service at barbell. This company believes in their product so very much that when I mentioned that I did not care for the flavor of one of their products they were quick to send me another box of a different flavor. When my shipment arrived and the ice packs had melted, and the product was melted, they completely refunded me for the entire order. They did this with no questions asked because they truly do believe in their product and they truly do wanna make their customers happy. Their products are for the most part, delicious and nutritious and great impact lunches. They are very satisfying. And I would recommend them as a meal replacement at any time to anyone.
Shirley
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Order didn’t arrive
Order didn’t arrive, no response to emails. I spent £65 on an order one month ago and still haven’t received my products.
Rachel Gibbs
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Placed order not received items
Placed order not received items, no response to emails Scam company
Daniel Smith
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Horrible Customer Service
Horrible Customer Service. Either they are not trained or they absolutely hate their job. It took them over a week to get back to me as a discount was not working and by that time an offer expired. They did not offer to honour the offer despite them taking ages in getting back to me in the first place and no being proactive in sorting the problem out. They made up some story about me placing and cancelling an order - not true I never placed the order or paid for it as the discount code was not working so I decided to not proceed with the purchase. They do not own up their own mistakes and try to make it right - this is beyond poor. I also placed an order on 10th June and it's not even here after a week. Their delivery policy says: "2.2 We aim to deliver within two to four business days following confirmation of an order, unless otherwise agreed. " Clearly the above is not true and is making me wonder whether they went under?
Francesca F
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Not responding to emails
I ordered 3 boxes from Barebells before realising the bars contain beef, which I do not consume. I returned the shipment to Barebells (the bars or the packaging was unopened, and complied with Barebells return policy) and paid for the shipping. I then sent them proof of shipping to which they confirmed they have received the shipment at their warehouse and are processing it. I followed up for my refund (£66) twice and it has now been 9 days but haven't heard back from them. Their phone number doesn't seem to work either.
Chahat Sharma
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Fabulous customer service
Fabulous customer service. Cookies and cream is the best I’ve ever tasted. Highly recommend the bars and the company!
Ayham Ibrahim
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Some are tasty some really are not!
they are very expensive but so are similar brands like grenade . I've had the chocolate salty peanut which are lovely - the almond white chocolate one is awful! i've even asked family to try them, but unfortunately not found anybody yet who will take them off my hands :) Not had a problem with ordering or delivery - however ive marked my review 3 out of 5 as the Almond bars are YUK! and the price i believe is just too much!
alison ellams
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Frequently out of stock
Frequently out of stock. When they have Caramel Cashew and Salty Peanut they are out of Hazlenut. When they have Hazlenut they are out of Cashew, etc. And they have very few bars that you can buy as a one-off taste test. Who wants to spend $30 on a new flavor like Mint or Banana without trying first? Product is tasty, but as a company these guys leave a lot to be desired. If anyone reading this has a tasty (and reasonably healthy) alternative to Barebells, post here. I will gladly give them a try.
Jude Plante - Warwick RI
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Great taste but high price
One of best tasting protein bars. Hope they lower the prices.
David C
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Delicious a lot of protein
Delicious a lot of protein, but I'm a bit concerned about the additives? Are they healthy?
Lara T
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