Asana killed “personal” workspaces on purpose - Unacceptable!
The recent removal of personal accounts was communicated by email once in October 2025. This was with a removal date of December 15. They changed if three times with no notifications and as far as I can see those that did try to get down their information via the options provided failed with little support. Ironically you cannot even pay for an upgrade to keep your data. Most legitimate companies tell you, to pay to upgrade for more storage, I have never heard of a company blankly just delete people's data. Beware of Asana's odd tactics when it comes to your data. One day it can all just disappear!
Robin Hammond
Annoying
every single youtube advert is about asana, they must be doing so badly that they are doing everything possible to get people to use it, but it's going badly cause all the adverts make me want to avoid asana even more. would give 0 stars if i could.
Draconas Inferno
WORST CUSTOMER SERVICE EVER
Whatever you do, don’t sign up for Asana if you care about customer service!!! It’s abysmal. They take days to respond, at best, and if you sign up for a trial or a student account, be warned that they will send ZERO notifications when your renewal is due and the default account is for 50 seats. I am out $1000 for a product I barely used a year ago and customer service took DAYS to tell me that they will not provide any refund at all despite my reaching out the day my STUDENT account renewed for full price, for 50 seats, despite my having not used the product at all for more than 5 people for a couple of weeks 10-11 months ago.
Shannon Freeman
Looks good, but feels heavy to use
I used Asana for work to manage tasks and projects. At first it looked nice and organised, but once I started using it daily, it felt a bit heavy and overcomplicated.There are a lot of options and settings, which sounds good, but in practice it slows things down. Simple tasks take more clicks than they should, and keeping everything updated feels like extra work. Some useful features are also locked behind paid plans, which didn’t help.After a while I realised I was spending more time managing the tool than actually getting work done, so I stopped using it and moved on
Cary Colted
If I could rate them a 0 I would
If I could rate them a 0, I would. I cancelled in writing in October. They charged me again in November. Then they gave me a partial refund and AGAIN acknowledged in writing that my account that I no longer had access to even log into had been cancelled. They again charged me in December with no authorization and no access to their product. They have been giving me the runaround for a month. Irene keeps emailing me “we are working on it”, but no refund. It does not take two months to issue a refund. They even tried to blame my bank, who has assured me there is no block or hold on them being able to do it. They are thieves and liars and I would rather use pen and paper the rest of my life than touch their piece of sh** product with the WORST CUSTOMER SEVICE IN HISTORY.
Cassie Holt
Agree with people
Agree with people, unethical, zero content, took over £100 for auto renewal. Avoid!
Klara Bohmova
I am not sure why I see so many bad reviews
I am not sure why I see so many bad reviews. I used Asana for a few years and am quite happy with it. Free version is adequate for up to 15 people.
John Woodstar
Asana has terrible customer service and…
Asana has terrible customer service and incredibly misleading pricing structures. I wanted an account for just me and my assistant. I asked the customer service which was basically a bot with maybe minimal human interaction who told me my only option was a 2 seat starter plan. Seemed reasonable- I bought a year subscription. I was added into an account created by a free subscriber and then the saw the opportunity to attaché my card to that account. I suddenly became responsible for 9 subscribers and their actions on projects that predated my account and subscription. I couldn’t get them off and then they charged me $1000. I removed every extra person that was on accounts that I created but couldn’t delete people on projects that were not mine. They refuse to give a refund. Have terrible customer service that just continually takes days to respond, there is no phone number to speak to a person and they just keep referring you to AI. It is a terrible company with terrible customer service and a mediocre planning software. Do not get burned by them. They will suck your bank account dry and say “there’s just nothing we can do”.
Lauren Houdek VonHoltz
Doesn't work even on few months old…
Doesn't work even on few months old browser version
Valkor
Billing Errors, Unauthorized Charges, and Complete Breakdown in Support
Our experience with Asana has been extremely disappointing and unprofessional, particularly around billing and customer support.During onboarding, we provided clear written instructions that all charges were to be billed exclusively to our company account. Despite this, charges were repeatedly applied to an individual team member’s personal payment method after following instructions provided by Asana’s own Account Executive. These charges occurred while billing ownership, plan changes, and order-form errors were still unresolved on Asana’s side.What makes this experience especially concerning is not just the billing errors, but the lack of accountability and responsiveness. After escalating the matter directly to Asana’s billing team and clearly requesting reversals and confirmation that no further personal charges would occur, communication stopped entirely. Follow-up emails received no response.At no point were charges paused, placed on hold, or proactively corrected. Instead, responsibility was deflected between sales, billing, and support, leaving us to manage the consequences of Asana’s internal process failures.Asana markets itself as a tool for operational clarity and efficiency. Unfortunately, our experience was the opposite: unclear guidance, improper charges, repeated administrative errors, and silence after escalation. This is not acceptable for a business platform handling financial transactions.We would strongly caution other organizations especially those transitioning from individual to company billing to proceed carefully and to document everything in writing. Based on our experience, billing controls and escalation support are not reliable.
Janaina
Dont waste your time in a trial
I tried the trial expecting to choose the basic plan when it finished. However, I discovered that the basic plan requires a minimum of two seats, and the pricing is quite unclear. Additionally, by default, they subscribe you for five seats. When I attempted to downgrade to the personal plan, I found that I could no longer use my tasks because they had set up custom fields and rules, which blocked access to the board created during the trial. This was a complete waste of time and demonstrates questionable commercial practices.
Stéphane Busso
Underhand with renewals
Very underhand subscription renewal practices. Cancelled on the last day of my subscription. They took payment for the following year and are now claiming that they can't refund because the renewal had already taken place. After going back and forth via email regarding the matter, they offered a 50% refund. I am still in the process of trying to recoup a full refund. Ridiculous, given that it was cancelled on the last day of the yearly subscription (so, not late). I will now need to contact credit card company and trading standards regarding this matter. Very disappointing!!
L Norton
Unethical
Overall, an ok system but there is zero phone support, none. This is also a really unethical company, they do either monthly or annual renewals and if you need HIPAA compliance the price more than quintuples, because they know they can get you that way. If you do not let them know you don't want unused seats 30 days before the "renewal" (an invoice they email you) then you cannot change seat numbers "mid cycle." Stay away.
Laura Kinney
Wouldn't refund us 3 minutes after charged made – long-term, loyal customers of Asana for years - rejected from refund of $60 after having been paying customers for years
Wouldn't refund us 3 minutes after we were charged. Loyal customers for years. Didn't want to pay for a couple of months. Would have come back and continued to users in the new year, but due to the fact they could not simply refund a $60+ charge within minutes of it happening, have now turned us away from spending potentially thousands every month in 2026.Offensive, short-term thinking. Terrible customer service. I can't imagine how a company of this size, would have such terrible support, and would willingly cut away one of its subscribing customers willing to spend thousands of dollars, simply for the sake of a $60 charge which "cannot be reversed" within minutes of it being charged. It's a joke. And it's an embarassment to think that they would operate in this manner. They've essentially chosen $60 over recurring revenue of $60, $90, $120, etc. as our team grows, every single month. All for the sake of one $60 charge which they refuse to refund due to error.Their customer support needs to be fixed, as it is killing off their stakeholders (us, paying their bills). The subscription fees we pay them, are inevitably their biggest growth asset. Yet their willingness to kill those revenue streams one-by-one is most baffling. Over time, this will kill the software, leading people toward companies with more flexible and understanding customer support (I.e. ClickUp or Monday.com). If customer support can finally refund us, then we'll update our review accordingly. But we should never have to go to these lengths to receive standard levels of support.
Peter
Asana has some useful features
Asana has some useful features, especially for planning tasks and keeping track of deadlines. The interface looks clean, and I like that you can switch between board and list view depending on how you work.But after using it for a while, I feel like it gets heavy and a bit confusing when you have multiple projects going on. Sometimes things get buried, notifications feel random, and it takes too many clicks to do simple actions.It’s not bad - it does the job - but it doesn’t feel super intuitive or fast. Works fine for basic task tracking, but for bigger workflows it can get frustrating.
Burl Centemero
0 stars
I would give less than 1 star if possible. Immediately turned off by the customer service and back and forth that was required to even just view the product. I was provided with emails from a delegate who went back and forth gathering information from me and ignoring my questions. All we wanted to do was watch a demo..... We had heard good reviews and thought we would try it. When we expressed our need to view this product instead of having time wasted with sales pitches were we were booked in anyway for a sales pitch. I highlighted again that if this wasnt possible just cancel the meeting. I thougt Fina was infuriating with ignoring direct questions, but I see that the behvaiour stems from the top down. Kai was our "Account Executive" and he was even more rude and condescending stating "Asana isn't the fit for you and Goodluck finding a vendor".WOW We are upfront about what we need - we have busy jobs and 20 emails isn't enticing when we know what we want. These softwares are designed for busy executives and businesses. Yet they time waste and drag along. I wasnt surprised to see the awful reviews.
SOLVE CARE PTY LTD
Midleading & Scammy Billing Model!!!
Unfortunately, I feel as though their paid subscription is incredibly misleading, and overall left me feeling scammed and unsupported as a customer. I had a certain number of seats in my plan, and after reading through their support articles to add guests (concluding they were free), I invited guests to the platform. Months later, I determined that they had increased the number of my seats in the plan from 2 to 10 with absolutely no notice, notification, or consent. The only reason I noticed this months later when I was reconciling my bookkeeping. When I contacted support regarding this, they took days and weeks to respond, said I needed to change from a workspace to organization (but provided zero information on how to do this), and ultimately would not resolve this clear billing and systems issue. If you're using Asana, watch your bank statements closely, as they may be increasing the charges over time without your knowledge!
Anonymous
Took them two months to respond to my…
Took them two months to respond to my cancellation request, then they refused to refund me for the extra month I didn’t want. I’ll delete this comment if they refund me. Jessica Keeble
Jessica Keeble
Aggressive and offensive ad campaign.
Aggressive and offensive ad campaign.
Pete
Untransparent menue • money lost
Untransparent menue. One wrong click and you loose 1K!!! Watch out!!! Customer care is a catastrophe… check alternatives…
Steven
